HP Jornada 680/680e Series Handheld PC Users Guide

Chapter 8  |  Troubleshooting  |  155
ProblemDiagnosis/Remedy
HP Jornada locks upHP Jornada is locked up. Connect to AC
when  running power and perform a soft reset. (See the
applications.Resetting section in this chapter.)
Note: Check battery power level regularly
to ensure that the main battery is not
running low on power.
HP Jornada doesThe display contrast is too light. Press 
alt
not turn on or to increase contrast. (For more information,
display appears to see the Using HP Settings section in...

156  |  HP Jornada 680/680e User’s Guide
ProblemDiagnosis/Remedy
HP Jornada will notThe HP Jornada is not properly seated
establish ain the docking cradle, the sync cable is not
connection withconnected properly to the PC or the
a desktop PC.HP Jornada, or communications are not
configured correctly. Reconnect the cable
correctly or see Windows CE Services Help
for more information.
Serial port doesDisconnecting from a dialup connection
not function.established using HP dialup can cause the
serial port...

Chapter 8  |  Troubleshooting  |  157
ProblemDiagnosis/Remedy
File attachments toSender’s or  recipients’ mail server does not
e-mail messagessupport MIME encoding.  Turn off MIME
are corrupted. encoding. If you created your e-mail
service using HP dialup, see Creating and
modifying connections in chapter 6 for
instructions on changing settings for the
e-mail service. If you created your e-mail
service in Inbox, tapOptions on the Services
menu to modify properties for the e-mail
service.
There is a...

158  |  HP Jornada 680/680e User’s Guide
Troubleshooting remote connections
This section offers troubleshooting help for trying to connect
your HP Jornada to other computers. For problems commu-
nicating with your desktop, see Windows CE Services Help.
Unable to dial out using the modem
•Verify that the modem is installed correctly (model 680e
only) and connected to the telephone line.
•If you are using the internal modem (model 680 only),
verify that you are using an analog telephone line. (Most
home...

Chapter 8  |  Troubleshooting  |  159
•Verify that you have the correct dialing location selected.
On the Start menu, point to Settings, tap Control
Panel, and then double-tap the Dialing icon. Make sure
that the location settings reflect your current location,
that the dialing pattern for the location is appropriate, and
that the local country and area code are correct.
Connection is unreliable
•Make sure the modem is firmly seated and connected to
both your HP Jornada and the telephone jack.
•Disable...

160  |  HP Jornada 680/680e User’s Guide
•Adjust the room lighting. Some types of lighting interfere
with infrared communication. Try moving to a different
location or turning off some lights.
The HP Jornada cannot send files to or receive files from a Windows CE 1.0 device via
Infrared. Windows CE 1.0 does not support the FastIR file transfer protocol used by your
HP Jornada.
Display
If you are having trouble viewing your data, here are some
suggestions.
Screen is blank
If your HP Jornada fails to...

Chapter 8  |  Troubleshooting  |  161
•Soft reset—A soft reset (also called “warm boot”) is
similar to restarting your desktop PC. It restarts the
operating system and preserves any saved data.
•Full reset—A full reset (also called “hard reset”) restores
your HP Jornada to its original state, erasing all informa-
tion you have entered.
To ensure the safety of your information in case a full reset is
necessary, you should regularly back up your data to your
desktop PC (using Windows CE Services) or to a...

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Full reset
Perform a full reset only when your HP Jornada does not
respond to a soft reset. A full reset will erase all data you
have entered, including all files, system settings, and pro-
grams you have installed. If you have forgotten your pass-
word, you will also need to perform a full reset.
Performing a full reset erases all files, programs, and appointments you have entered. You
can restore only data that has been backed up to your desktop PC or to a PC...

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Warranty, support,
and service
Limited one-year warranty
Your HP Jornada H/PC (models 680 and 680e) comes with a
limited one-year warranty.
What is covered
Your HP Jornada H/PC (models 680 and 680e) (except for the
coin-cell backup battery, or damage caused by this battery)
and accessories are warranted by Hewlett-Packard against
defects in materials and workmanship for one year from the
date of original purchase. If you sell your unit or give it as a
gift, the warranty is automatically...

164 ï HP Jornada 680/680e User’s Guide
This warranty does not apply if the product has been dam-
aged by accident or misuse, or as the result of service or
modification by other than an authorized Hewlett-Packard
service center.
No other express warranty is given. The repair or replace-
ment of a product is your exclusive remedy. ANY OTHER
IMPLIED WARRANTY OR MERCHANTABILITY OR
FITNESS IS LIMITED TO THE ONE-YEAR DURATION
OF THIS WRITTEN WARRANTY. Some states, provinces,
or countries do not allow...