HP IPAQ H5100 And H5500 Series Pocket PC Users Guide

User’s Guide 11–1
11
Troubleshooting
Use the following suggestions to troubleshoot problems with the 
iPAQ Pocket PC.
Common Problems
Problem Solution
I cannot see 
anything on the 
screen.• Be sure the iPAQ Pocket PC is powered on.
• Be sure the iPAQ Pocket PC is connected to the AC 
Adapter and the Universal Desktop Cradle.
• Reset the device by using the stylus to lightly press the 
reset button on the bottom of the unit.
• Remove and replace the battery.
I cannot keep 
my battery 
charged.• Always...

User’s Guide 11–2
Troubleshooting
I want to travel 
with my iPAQ 
Po c ke t  PC .• Back up your information.
• Take a copy of your backup with you on a SD memory 
card.
• Disconnect all external devices.
• Take the AC Adapter and Charger Adapter with you.
• If you re also traveling with a notebook computer, carry 
your USB cable and charge your unit using your 
notebook computer.
• Keep your iPAQ Pocket PC in a protective case and keep 
it in your carry-on luggage.
I want to travel 
internationally 
with...

Troubleshooting
User’s Guide 11–3I cannot connect 
to a network.• Be sure you have added the necessary server 
information.
• Be sure the network you are attempting to connect to is 
not busy.
• Be sure the proper drivers for your card are installed.
• Be sure your user name and password are correct.
•Tap Start > Settings > Connections tab > 
Connections and check your connection settings. Tap 
OK when you are finished to save your changes.
• Be sure the hardware you are using with your iPAQ 
Pocket PC...

User’s Guide 11–4
Troubleshooting
I cannot find 
the document 
or workbook 
Isaved.Pocket Word and Excel recognize and display documents in 
only one folder below My Documents. For example, if you 
created another folder in the Personal folder in My 
Documents, the documents in that folder will not be shown.
To find your document or workbook, from tap Start > 
Programs > File Explorer. Open the folder you created, 
then tap the file you’re looking for.
My device is 
always asking 
me for a 
password.Tap...

Troubleshooting
User’s Guide 11–5
ActiveSync
For more information on Microsoft ActiveSync, refer to 
Chapter 2, “Using ActiveSync.”
Problem Solution
I cannot connect 
to my computer 
using the cable 
or the Universal 
Desktop Cradle.• Be sure you have installed Microsoft ActiveSync 3.7 or 
higher on your host computer before connecting your 
iPAQ Pocket PC to it.
• Be sure your iPAQ Pocket PC is connected to the sync 
cable or inserted in the Universal Desktop Cradle, and 
that the sync cable or cradle...

User’s Guide 11–6
Troubleshooting
I connected my 
iPAQ Pocket PC 
before installing 
Microsoft 
ActiveSync.1. Disconnect the USB or serial cable from your computer.
2. In Windows 98, 2000, or NT 4.0, click Start > 
Settings > Control Panel > System. The Device 
Manager opens automatically. Locate and select the USB 
or the serial device record and click Remove (Uninstall in 
Windows 2000).
3. Restart your computer and allow it to detect the USB 
device.
4. Install Microsoft ActiveSync 3.7 or higher.
5....

Troubleshooting
User’s Guide 11–7
Expansion Cards
For more information on expansion cards, refer to Chapter 6, 
“Using Expansion Cards.”
I tried to 
synchronize 
a workbook 
and the file 
is unresolved 
in Microsoft 
ActiveSync.Pocket Excel does not support all Excel formatting; therefore, 
Microsoft ActiveSync cannot synchronize the file.
Problem Solution
Problem Solution
I cannot get my 
iPAQ Pocket PC 
to recognize the 
expansion card.• Be sure you have firmly pushed the expansion card 
down into the...

User’s Guide 11–8
Troubleshooting
Bluetooth
For more information on Bluetooth, refer to Chapter 8, “Using 
Bluetooth.”
Problem Solution
I cannot discover 
another device.• Be sure Bluetooth is turned on.
• Move closer to the device.
• Be sure you have not limited your ability to see devices.
• Be sure the device you are attempting to connect to is on 
and allows access to being discovered by other devices.
I can see other 
devices, but I 
cannot connect 
or exchange 
data with them.• Be sure Bluetooth is...

Troubleshooting
User’s Guide 11–9
Wireless LAN (h5500 only)
For more information on Wireless LAN, refer to Chapter 9, 
“Using the Wireless LAN.”
Problem Solution
I cannot connect 
to an access 
point.• Be sure the WLAN is on.
• Be sure the device identified the network you want to 
connect to.
• Be sure you provided any necessary authentication keys 
if prompted by the system.
• Be sure your iPAQ Pocket PC is within range of the 
access point.
I am connected 
to an access 
point, but I 
cannot browse...

User’s Guide A–1
A
Regulatory Notices
Federal Communications Commission 
Notice
This equipment has been tested and found to comply with the 
limits for a Class B digital device, pursuant to Part 15 of the FCC 
Rules. These limits are designed to provide reasonable protection 
against harmful interference in a residential installation. This 
equipment generates, uses, and can radiate radio frequency 
energy and, if not installed and used in accordance with the 
instructions, may cause harmful interference...