HP Hewlett Packard Fax 920 Inkjet Plain Paper Fax Users Manual
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HP Company Confidential
6/23/99 10:50 am Catapult (UG) US
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© Copyright Hewlett-Packard Company, 1999
All rights are reserved. No part of the document may be
photocopied, reproduced, or translated to another
language without the prior written consent of Hewlett-
Packard Company.
Publication number: C4647-90001
Second Edition, July 1999
Printed in Singapore
This product is approved for use only in the
country in which it was purchased. Local country
laws may prohibit the use of this product outside the
country of purchase. It is strictly forbidden by law in
virtually every country to connect nonapproved
telecommunications equipment (fax machines) to public
telephone networks.
Notice
The information contained in this document is subject to
change without notice.
Hewlett-Packard shall not be liable for errors contained
herein or for consequential damages in connection with
the furnishing, performance, or use of this material.
Governmental regulations regarding communication can
be found in Chapter 5.
Safety Information
Always follow basic safety
precautions when using this product to
reduce risk of injury from fire or
electric shock.
1. Read and understand all instructions in the
Quick
Setup Sheet.
WARNING: Potential Shock Hazard2. Use only a grounded electrical outlet when
connecting the HP Fax to a power source. If you
don’t know whether the outlet is grounded, check
with a qualified electrician.
3. Telephone lines can develop hazardous voltages. To
avoid electrical shock, do not touch the contacts on
the end of the cord, or any of the sockets on the
HP Fax. Replace damaged cords immediately.
4. Never install telephone wiring during a lightning
storm.
5. Observe all warnings and instructions marked on the
product.
6. Unplug this product from wall outlets and telephone
jacks before cleaning.
7. Do not install or use this product near water or when
you are wet.
8. Install the product securely on a stable surface.
9. Install the product in a protected location where no
one can step on or trip over the line cord, and where
the line cord will not be damaged.
10. If the product does not operate normally, see
Troubleshooting.
11. No operator-serviceable parts inside. Refer servicing
to qualified service personnel.
Complete the following information. You’ll need it if you contact your dealer or Hewlett-Packard Company:
Date of Purchase:
Serial Number:
(Located on the back of the machine.)
HP Company Confidential 6/23/99 10:50 am Catapult (UG) HP Fax Series 900 ............................................................................................................... User’s Guide
HP Company Confidential 11/13/98 1:56 am Catapult (UG) Table of Contents Using Your HP Fax Loading Blank Paper - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1 Sending Faxes - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2 Receiving Faxes - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3 Choosing automatic versus manual fax receiving - - - - - - - - - - - - - - - - - - - 3 Making Copies - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4 Set Up to Receive Faxes Do you have a dedicated phone line that will receive calls only for your HP Fax? - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5 Do you have distinctive ringing? - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6 Are you using the same phone number to receive voice calls and faxes? 7 Do you have an answering machine or other device that takes messages for you when you cannot answer the phone? - - - - - - - - - - - - 7 Answering Machine or PC Modem - - - - - - - - - - - - - - - - - - - - - - - - - - - 8 Using the Menu to Customize your HP Fax Printing a Map of the Menus - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 11 Using the Menus - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 11 Entering Text - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12 Fax Resolution - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12 Fax/Copy Contrast - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12 Print Report - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 13 Speed Dial Setup and Use - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 14 Using Speed Dials to Send a Fax - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 14 Deleting a Speed Dial Entry - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 14 Printing a List of Speed Dial Codes - - - - - - - - - - - - - - - - - - - - - - - - - - - - 15 Creating a Group Speed Dial List - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 15 Copy Setup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 16 Reduce to Fit - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 16 Fax Functions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 17 Send Fax Later - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 17 Fax Forwarding - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18 Poll to Receive - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18 Basic Fax Setup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18 Fax Header - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18 Rings to Answer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 19 Paper Size - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 19 Dial Mode - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 19
....................................................................................................................................................... HP Company Confidential 11/13/98 1:56 am Catapult (UG) US ......................................................................................................................................................... Advanced Fax Setup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 20 Automatic Reports Setup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 20 Busy Redial - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 20 No Answer Redial - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 20 Answer Ring Pattern - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 21 Automatic Reduction - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 21 Error Correction Mode - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 21 Silent Detect - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 22 Country and Language - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 22 Maintenance - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 22 Print Faxes in Memory - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 22 Maintenance and Troubleshooting Maintenance - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 23 Cleaning the HP Fax - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 23 Troubleshooting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 26 Common problems - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 26 Error messages - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 27 Support and Specifications Getting Assistance - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 29 Sources of Information and Help - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 30 Paper Types and Sizes - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 32 Ordering Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 32 Obtaining a Material Safety Data Sheet - - - - - - - - - - - - - - - - - - - - - - - - - 33 Product Specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 33 Regulatory Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 36 Hewlett-Packard Limited Warranty Statement - - - - - - - - - - - - - - - - - - 40
11/13/98 1:57 am Catapult (US) ......................................................................................................................................... HP Company Confidential Loading Blank Paper Pull the Front Tray all the way forward until it snaps into the upright position. Tip! Pulling the tray forward ensures proper paper feeding. Pull up the Paper Extension at the back of the HP Fax to support the paper. Place a ½-inch stack of paper, print side forward, behind the stack guides on the Rear Tray as shown. If necessary, pinch and slide the left paper guide to fit the paper. Push the Front Tray back until it rests against the Rear Tray. Extend the Output Tray at the front of the HP Fax. ............................................................................................................ 1 Using Your HP Fax OfficeJet Answer ModeOn/Off Copy Stop Start Menu Redial/ PauseSpeed DialOne-Touch Speed Dials12345 678910 ABC DEF JKLGHIMNO TUVPQRSWXYZ Space Symbols Paper extension Answer ModeOn/Off Copy Stop Start Menu Redial/ PauseSpeed DialOne-Touch Speed Dials12345 678910Model 920 ABC DEF JKLGHIMNO TUVPQRSWXYZ Space Symbols Stack guides 1 2 3 4 5
11/13/98 1:58 am Catapult (US) ......................................................................................................................................... 2 HP Company Confidential Sending Faxes Load your document (up to 20 pages) in the front tray—top down with the printed side facing away from you. If necessary, adjust the document guides on the tray for the width of your document. Note:Always remove staples and paper clips from your original before faxing. You can purchase scan/ copy sleeves to protect fragile or damaged originals during faxing. Dial the fax number. Note:Enter all the numbers you would if you were dialing the number from a phone. For example, enter 1 and the area code for long-distance calls. Tip! For Speed Dialing information, refer to “Speed Dial Setup and Use” on page 14. Press Start to begin faxing. To cancel a fax in progress, press Stop. 1 2 3 Sending a Fax Using a Calling Card (Monitor Dialing) You can also dial the fax machine as you would a regular phone. Use this method when you need to hear a second dial tone (as when using a calling card), or if the normal dialing method does not work. Press Start. When you hear the dial tone, dial using the keypad or speed dialing. Your document will send automatically when the receiving fax answers. 1 2
11/13/98 1:58 am Catapult (US) ......................................................................................................................................... 3 HP Company Confidential Receiving Faxes Depending on how you set up your HP Fax, you will either receive faxes automatically or you will need to receive faxes manually. If you change your office equipment setup, be sure to update your fax settings (such as Rings to Answer) or you may not receive faxes properly. Read Chapter 2 to set up your HP Fax for receiving faxes. Choosing automatic versus manual fax receiving Press the Answer Mode button on the front panel to switch between automatic and manual answering. zIf Manual shows in the display, your HP Fax will not automatically answer incoming calls. You must answer fax calls manually using these steps. Make sure there are no documents in the front tray, or they may be faxed after the next steps. When the HP Fax rings, pick up the handset of a telephone that’s on the same telephone line as the HP Fax. If you hear fax tones... If you answered a phone plugged into the HP Fax, press Start. If you answered an extension phone (one that’s not connected directly to the HP Fax), dial 123. Now you can hang up the phone or stay on the line to talk after the fax finishes. zIf Auto shows in the display, your HP Fax will automatically answer every call you receive at your fax number. If you have an answering machine, PC voice mail, or distinctive ring service, refer to Chapter 2 to learn about receiving faxes. Tip! If you answer the phone and hear fax tones, simply hold the receiver until the HP Fax answers. The HP Fax “listens” to all calls to check for fax tones and will break in and receive the fax. When you hear the HP Fax connect, just hang up the phone. Note:To change the number of rings before the HP Fax answers, refer to page 19. Press Start orDial 123 from an extension phone 1 2 3a 3b
11/13/98 1:58 am Catapult (US) ......................................................................................................................................... 4 HP Company Confidential Making Copies Load your document (up to 20 pages) in the front tray with the printed side away from you. If necessary, adjust the document guides for the width of your document. Note:Always remove staples and paper clips from your original before copying. You can purchase scan/copy sleeves to protect fragile or damaged originals during copying. Tip! To change copy resolution and reduction settings see page 16. (For example, Te x t resolution is black and white only. Photo resolution has 256 shades of gray.) Press Copy, then enter the number of copies you want. Press Copy again to begin copying. Note:To stop copying at any time, press Stop. 1 2 3
11/13/98 2:00 am Catapult (US) ......................................................................................................................................... HP Company Confidential Your phone line(s), answering machine, modem, and/or voice mail will determine whether you can receive faxes automatically or must receive them manually. Answer these questions to determine how you can receive faxes with your HP Fax. Do you have a dedicated phone line that will receive calls only for your HP Fax? Ye s : 1. We recommend that you plug a phone into one of the jacks marked To Phone, Ans. Machine or Modem on the fax connector on the back of your HP Fax. 2. Press Answer Mode until Au t o appears in the display. Your HP Fax is now ready for use. No: Continue reading. ............................................................................................................ 2 Set Up to Receive Faxes To Phone, Ans. Machine or Modem
11/13/98 2:00 am Catapult (US) ......................................................................................................................................... 6 HP Company Confidential Do you have distinctive ringing? This is a feature offered by some phone companies that allows you to have several phone numbers on the same line. Each number has a specific ring pattern. Ye s : 1. We recommend that you plug a phone into one of the jacks marked To Phone, Ans. Machine or Modem on the fax connector on the back of your HP Fax. 2. Press Answer Mode until Au t o appears in the display. 3. Press Menu, then 8 (Advanced Fax Setup), then 5 (Answer Ring Pattern) to select the ring pattern for the fax number. Tip! It’s a good idea to put your HP Fax on the Double or Triple ring number. Press f to scroll through these options: All Rings, Single Ring, Double Rings, Triple Rings, Double & Triple. When the ring pattern the phone company established for this number is displayed, press Start. 4. If you have an answering machine on this phone line (on any phone number), set it to answer after 4 or more rings. You want the HP Fax to answer before the answering machine. If you don’t, your HP Fax will not receive your fax calls. 5. To set the number of rings on your HP Fax, press Menu, 7 (Basic Fax Setup), 3 (Rings to Answer). Press f f to select a number of rings that is fewer than the number you set in step 4. For example, if you set your answering machine to answer in 4 rings, set the HP Fax to answer in 2 rings. When the number of rings you want is displayed, press Start. 6. If you have a modem on this phone line, turn off the setting in the modem’s software that automatically receives faxes to your PC; otherwise, your HP Fax will not receive faxes properly. Your HP Fax is now ready for use. No: Continue reading. To Phone, Ans. Machine or Modem