HP Ep7120 Home Cinema Digital Projector Users Guide

Fixing problems
User’s Guide 61
If several picture settings seem completely wrong and you cannot fix 
them:
❏Press menu, go to Picture > Color settings > Reset color settings, and 
press ok.
❏Press menu, go to Setup > Reset all settings, and press ok.
If a scrolling or cut-off image is displayed for a computer connection:
❏Press menu, go to Picture > VGA settings > Auto sync, and press ok.
❏Turn everything off. Then power on the projector first and power on the 
notebook or desktop computer second.
❏If...

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Fixing problems
❏Press menu, go to Sound > Internal speakers, and be sure the speakers 
are turned on.
❏Press menu, go to Help > Diagnostics, and run the sound test.
❏Be sure that the mute and volume settings are correct on the source 
device, such as a VCR, camcorder, or computer.
If no sound is coming out of an external sound system:
❏Be sure you have an audio cable securely connected between the source 
device and the sound system.
Interruption problems
If the projector stops...

Fixing problems
User’s Guide 63
Testing the projector
The on-screen menu contains diagnostic tests you can use to verify the proper 
operation of the projector and the remote control.
1. Press menu and go to Help > Diagnostics.
2. Select a test and press ok.
3. Follow the displayed instructions. 

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User’s Guide 65
7
Support and warranty
Support
Contacting HP support
HP provides expert advice on using your HP digital projector or solving 
problems with your digital projector. Support options and availability vary by 
product, country/region, and language. The HP support process works most 
effectively if you seek assistance in the following order:
Step 1: HP digital projector documentation
Use this owner’s manual and the setup guide included with the projector. From 
our experience, a large...

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Support and warranty
Americas
Argentina (Buenos Aires): 
(54)11-4778-8380
Argentina (other): 0-810-555-5520
Brazil (São Paulo): 11-3747-7799
Brazil (other): 0800-15-7751
Canada (Missauga): 905-206-4663
Canada (other): 1-800-474-6836
Chile: 800-360-999
Colombia: 01-800-51-HP-INVENT
Costa Rica: 0-800-011-4114 + 
1-800-711-2884
Ecuador (Andinatel): 999-119 + 
1-800-711-2884
Ecuador (Pacifitel): 1-800-225-528 + 
1-800-711-2884
Guatemala: 1-800-999-5105
Mexico (Mexico City): (55)5258-9922...

Support and warranty
User’s Guide 67
Obtaining HP repair
If your HP digital projector must be repaired, call HP support by phone. A trained 
HP service technician will diagnose the problem and coordinate the repair 
process. HP support will direct you to the best solution, whether it is an 
authorized service provider or an HP facility. Repair covered by the limited 
warranty is free during the limited warranty period. After the warranty period, 
you will be quoted a repair cost. 
Limited warranty
HP is...

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Support and warranty
3. HP’s limited warranty covers only those defects which arise as a result of 
appropriate use of the product, and do not apply to any:
❏Improper or inadequate maintenance, or unauthorized modification
❏Software, interfacing, media, parts, or supplies not provided or supported 
by HP
❏Operation outside the product’s specifications
4. If HP receives notice of a defect in any hardware product covered by HP’s 
warranty during the applicable warranty period, HP shall...

Support and warranty
User’s Guide 69
Local law
1. This Warranty Statement gives the customer specific legal rights. The 
customer may also have other rights which vary from state to state in the 
United States, from province to province in Canada, and from country to 
country elsewhere in the world.
2. To the extent that this Warranty Statement is inconsistent with local law, this 
Warranty Statement shall be deemed modified to be consistent with such 
local law. Under such local law, certain disclaimers...

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