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HP Deskjet F4283 User Manual

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Page 161

To verify the print driver 
1. Depending upon your operating system, do one of the following: 
• Windows Vista: On the  Windows taskbar, click Start, click Control Panel, and 
then click  Printers. 
• Windows XP: On the Windows taskbar, click  Start, click Control Panel, and 
then click  Printers and Faxes. 
• Windows 2000: On the Windows taskbar, click  Start, point to Settings, and 
then click  Printers. 
2. Right-click the icon next to the product, and select Properties. 
3. Click the Ports tab to...

Page 162

3.On the Printer menu, make sure there are no check marks next to Pause 
Printing  or Use Printer Offline. 
On the  Printer menu, make sure there are no check marks next to Pause 
Printing  or Use Printer Offline. If a check mark is present on either option, click 
the menu option to remove it. If the menu has the  Use Printer Online option, 
select that option to put  a check mark next to it. 
4. If you made any changes, try to print again. 
Cause: The product was paused or offline. 
If this did not...

Page 163

Cause:The print spooler needed to be restarted. 
If this did not solve the issue, try the next solution.
Solution 8: Check the software application
Solution: Verify whether the software application is the problem. 
To verify the software application 
1. Close the software application and reopen it. 
2. Try to print again from the software application.
NOTE:The printer might not support printing from a DOS application. 
Determine if the software application is Windows-based or DOS-based by 
checking the...

Page 164

If this did not solve the issue, try the next solution.
Solution 2: Check the power cord and USB cable 
Solution: Make sure that the power cord and USB cable are properly attached and 
plugged in. Also, make sure that the product is turned on. 
To check the power supply 
1. Make sure the power cord is firmly connected to both the product and the power 
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
1Power connection
2Power cord and adaptor
3Power outlet
2. Make sure...

Page 165

To check the USB connection 
1. Verify that the USB cable is securely plugged into the USB port on the back of 
the product. 
2. Make sure the other end of the USB cable is plugged into a USB port on your 
computer.
3. Try to scan again. 
If the scan fails, continue to the next step. 
4. Do one of the following, depending upon how the product is connected to the 
computer: 
• If the USB cable is connected to a USB hub, try unplugging and replugging 
the USB cable into the hub. If that does not work, try...

Page 166

Solution 3: Restart the computer 
Solution: Restart the computer. 
Cause: You might not have restarted the computer after installing the product 
software. Or, there might have been another problem with the computer. 
If this did not solve the issue, try the next solution.
Solution 4: Uninstall and reinstall the product 
Solution: Uninstall the product from the Printers and Faxes control panel and then 
reinstall it. 
To uninstall and reinstall the product 
1. Disconnect the USB cable between the product...

Page 167

7.Follow the onscreen instructions and the instructions provided in the Setup Guide 
that came with the product. 
8. If you are still having trouble scanning, remove the following additional 
applications from the Add/Remove Programs list, if they are present.
CAUTION: If the computer is manufactured by HP or Compaq, do not 
remove any applications other than those listed below.
• HP Imaging device functions 
• HP Document Viewer 
• HP Photosmart Essential
• HP Image Zone
• HP Photo and imaging gallery...

Page 168

Solution 2: Check the power cord and USB cable 
Solution: Make sure that the power cord and USB cable are properly attached and 
plugged in. Also, make sure that the product is turned on. 
To check the power supply 
1. Make sure the power cord is firmly connected to both the product and the power 
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
1Power connection
2Power cord and adaptor
3Power outlet
2. Make sure the product is turned on. 
3. If the product is not...

Page 169

To check the USB connection 
1. Verify that the USB cable is securely plugged into the USB port on the back of 
the product. 
2. Make sure the other end of the USB cable is plugged into a USB port on your 
computer.
3. Try to scan again. 
If the scan fails, continue to the next step. 
4. Do one of the following, depending upon how the product is connected to the 
computer: 
• If the USB cable is connected to a USB hub, try unplugging and replugging 
the USB cable into the hub. If that does not work, try...

Page 170

Solution 3: Restart the computer 
Solution: Restart the computer. 
Cause: You might not have restarted the computer after installing the product 
software. Or, there might have been another problem with the computer. 
If this did not solve the issue, try the next solution.
Solution 4: Uninstall and reinstall the product 
Solution: Uninstall the product from the Printers and Faxes control panel and then 
reinstall it. 
To uninstall and reinstall the product 
1. Disconnect the USB cable between the product...
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