HP Deskjet F4200 User Manual

							Out of paper 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Replace the rear access door of the product 
•Solution 2: Check the paper type and the print settings 
•Solution 3: Clean the rollers 
•Solution 4: Contact HP support 
Solution 1: Replace the rear access door of the product 
Solution: If you removed the rear access door to clear a paper jam, replace it. 
Gently push the door forward until it snaps into place.
Cause: The rear access door was removed from the product. 
If this did not solve the issue, try the next solution.
Solution 2: Check the paper type and the print settings
Solution: Check the paper loaded in the input tray and the print settings. 
To check the paper in the input tray 
1. Remove the stack of paper from the input tray and verify that all the paper in the 
input tray is the sa me size and type. 
2. Replace any paper that is ripped, dusty, wrinkled, or bent. 
If the paper is curled, uncurl the paper by gently bending it in the opposite direction 
of the curl or replace the paper.
NOTE: Use plain paper in the product until the issue is resolved.
3.Tap the stack of paper on a flat surface to align the edges. 
4. Verify that the stack of paper contains between 10 and 25 sheets of paper.
Chapter 12 
178 Troubleshooting
Troubleshooting
 
						

							5.Insert the stack of paper into the input tray with the short edge forward and the 
print side down. Slide the stack of paper forward until it stops.
6. Slide the paper-width guide inward until it stops at the edge of the paper.
NOTE:Do not overload in the input tray; make sure the stack of paper fits 
within the input tray and is no higher than the top of the paper-width guide.
7. Make sure the print settings, paper size and type, match the paper loaded in the 
input tray. 
See the following tasks for information about checking and changing these 
settings. 
8. Try to print again. 
To set the paper size 
1. Make sure you have paper loaded in the input tray. 
2. On the File menu in your software application, click Print. 
3. Make sure the product is the selected printer. 
4. Click the button that opens the Properties dialog box. 
Depending on your software application, this button might be called  Properties, 
Options , Printer Setup, Printer, or Preferences. 
5. Click the Features tab. 
6. In the Resizing Options area, click the appropriate paper size from the Size list. 
The following table lists the suggested paper size settings for the different types 
of paper you can load in the input tray. Make sure to look at the long list of choices
Errors 179
Troubleshooting
 
						

							in the Size list to see if a defined paper size already exists for the type of paper 
you are using.
Paper typeSuggested paper size settings
Copier, multi-purpose, or plain papersLetter or A4
EnvelopesAppropriate listed envelope size
Greeting-card papersLetter or A4
Index cardsAppropriate listed card size (if listed sizes are not appropriate, you can specify a custom paper size)
Inkjet papersLetter or A4
Iron-on T-shirt transfersLetter or A4
LabelsLetter or A4
LegalLegal
LetterheadLetter or A4
Panorama photo paperAppropriate listed panorama size (if listed sizes are notappropriate, you can specify a custom paper size)
Photo papers10 x 15 cm (4 x 6 inch), L, 216 x 279 mm (8.5 x 11 inch), letter, A4, or an appropriate listed size
Transparency filmsLetter or A4
Custom-size papersCustom paper size
To set the paper  type for printing 
1. Make sure you have paper loaded in the input tray. 
2. On the File menu in your software application, click Print. 
3. Make sure you have selected the correct printer. 
4. Click the button that opens the Properties dialog box. 
Depending on your software application, this button might be called  Properties, 
Options , Printer Setup, Printer, or Preferences. 
5. Click the Features tab. 
6. In the Basic Options area, click the appropriate paper type from the Paper 
Type  list. 
Cause: There was a problem with the paper loaded in the input tray, or the print 
settings did not match. 
If this did not solve the issue, try the next solution.
Solution 3: Clean the rollers
Solution: Clean the rollers.
Chapter 12 
180 Troubleshooting
Troubleshooting
 
						

							Make sure you have the following materials available: 
• Lint-free cloth, or any soft material that will not come apart or leave fibers. 
• Distilled, filtered, or bottled water. 
To clean the rollers 
1. Turn off the product and remove the power cord. 
2. Remove the rear access door.
3.Dip the lint-free cloth into the purified or distilled water, and squeeze any excess 
water from it. 
4. Clean the rubber rollers to remove any dust or dirt buildup. 
5. Replace the rear access door. Gently push the door forward until it snaps into 
place.
6. Plug the power cord back in, and turn on the product. 
7. Try to print again. 
Cause: The rollers were dirty and needed to be cleaned. 
If this did not solve the issue, try the next solution.
Solution 4: Contact HP support
Solution: If you have completed all of the steps provided in the previous solutions, 
contact HP support for service. 
Go to: www.hp.com/support . 
If prompted, choose your country/region, and then click  Contact HP for information 
on calling for technical support. 
Cause: Your product needs servicing.
Errors 181
Troubleshooting
 
						

							Paper jam or misfeed 
Solution: Clear the paper jam. 
For more information, see:
Clear paper jams 
Cause: The HP All-in-One had a paper jam.
Paper mismatch 
Solution: Change the print setting or load the appropriate paper in the input tray. 
For more information, see:
•Set the paper type for printing 
•Choose papers for printing and copying 
Cause: The print setting for the print job did not match the paper type or size loaded 
in the product.
Wrong paper width 
Solution: Change the print setting or load the appropriate paper in the input tray. 
For more information, see: 
•Set the paper type for printing 
•Choose papers for printing and copying 
Cause: The print setting for the print job did not match the paper type or size loaded 
in the product.
Power and connection messages
The following is a list of power- and connection-related error messages: 
•HP All-in-One not found 
•Communication test failed 
•Improper shutdown 
•Two-way communication lost
Chapter 12 
182 Troubleshooting
Troubleshooting
 
						

							HP All-in-One not found 
Solution: If the product is not properly connected to the computer, communication 
errors can occur. Make sure the USB cable is securely connected to the product and 
the computer, as shown below.
For more information, see:
After setting up the product, it does not print 
Cause: This error applies only to USB-connected devices. The USB cable was not 
plugged in properly.
Communication test failed 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Make sure the product is turned on 
•Solution 2: Make sure the product is connected to the computer 
Solution 1: Make sure the product is turned on 
Solution: Look at the On button located on the product. If it is not lit, the product is 
turned off. Make sure the power cord is firmly connected to the product and plugged 
into a power outlet. Press the  On button to turn on the product. 
Cause: The product was turned off. 
If this did not solve the issue, try the next solution.
Errors 183
Troubleshooting
 
						

							Solution 2: Make sure the product is connected to the computer 
Solution: If the product is not properly connected to the computer, communication 
errors can occur. Try the following:
For more information, see:
After setting up the product, it does not print 
Cause: The computer was not communicating with the product.
Improper shutdown 
Solution: Press the On button located on the control panel of the product to turn 
the product on and off. 
Cause: The last time the product was used, it was not turned off properly. If the 
product is turned off by turning off the switch on a power strip or by using a wall switch,
the product can be damaged.
Two-way communication lost 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Make sure the product is turned on 
•Solution 2: Make sure the product is connected to the computer 
Solution 1: Make sure the product is turned on 
Solution: Look at the On button located on the product. If it is not lit, the product is 
turned off. Make sure the power cord is firmly connected to the product and plugged 
into a power outlet. Press the  On button to turn on the product. 
Cause: The product was turned off. 
If this did not solve the issue, try the next solution.
Chapter 12 
184 Troubleshooting
Troubleshooting
 
						

							Solution 2: Make sure the product is connected to the computer 
Solution: If the product is not properly connected to the computer, communication 
errors can occur. Make sure the USB cable is securely connected to the product and 
the computer, as shown below.
For more information, see:
After setting up the product, it does not print 
Cause: The product was not connected to the computer.
Print cartridge messages
The following is a list of print cartridge error messages: 
•Non-HP cartridges installed 
•Previously used genuine HP cartridges installed
•Original HP ink has been depleted 
•Low on ink 
•Printing in ink-backup mode
•The print carriage is stalled 
•Need alignment or alignment failed 
•Print cartridge is missing, incorrectly installed, or not intended for your product 
•Print cartridges missing or not detected 
•Incompatible print cartridges
•Print cartridges in wrong slot
•Print cartridge problem 
Non-HP cartridges installed 
Solution: Follow the prompts on the computer screen to continue or replace the 
indicated print cartridges with genuine HP cartridges. 
HP recommends that you use genuine HP print cartridges. Genuine HP print 
cartridges are designed and tested with HP printers to help you easily produce great 
results, time after time.
Errors 185
Troubleshooting
 
						

							NOTE:HP cannot guarantee the quality or reliability of non-HP supplies. Printer 
service or repairs required as a result of using of a non-HP supply will not be
covered under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit 
For more information, see:
Replace the print cartridges 
Cause: The product detected that a non-HP print cartridge was installed.
Previously used genuine HP cartridges installed 
Solution: Check the print quality of the current print job. If it is satisfactory, follow 
the prompts on the computer screen to continue. 
Ink levels might not be available for the indicated print cartridges. Ink level warnings 
and indicators provide estimates for planning purposes only. When you receive a low-
ink warning message, consider having a replacement cartridge available to avoid 
possible printing delays. You do not need to replace the print cartridges until print
quality becomes unacceptable. 
Cause: A genuine HP print cartridge was previously used in another printer.
Original HP ink has been depleted 
Solution: Follow the prompts on the computer screen to continue or replace the 
indicated print cartridges with genuine HP cartridges. 
Ink levels might not be available for the indicated print cartridges. Ink level warnings 
and indicators provide estimates for planning purposes only. When you receive a low-
ink warning message, consider having a replacement cartridge available to avoid 
possible printing delays. You do not need to replace the print cartridges until print 
quality becomes unacceptable.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer 
service or repairs required as a result of using of a non-HP supply will not be
covered under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit 
For more information, see:
Replace the print cartridges
Cause: The original HP ink in the indicated print cartridges was depleted.
Low on ink 
Solution: Ink level warnings and indicators provide estimates for planning purposes 
only. When you receive a low-ink warning message, consider having a replacement
Chapter 12 
186 Troubleshooting
Troubleshooting
 
						

							cartridge available to avoid possible printing delays. You do not need to replace the 
print cartridges until print quality becomes unacceptable. 
If you have installed a refilled or remanufactured cartridge, or a cartridge that has 
been used in another product, the ink level indicator may be inaccurate or unavailable. 
For HP product return and recycl ing information, visit us at: www.hp.com/recycle. 
Cause: The indicated print cartridges were estimated to be low on ink and might 
need to be replaced soon.
Printing in ink-backup mode 
Solution: If you receive the ink-backup mode message and two print cartridges are 
installed in the product, verify that the protective piece of plastic tape has been 
removed from each print cartridge. When plastic tape covers the print cartridge
contacts, the product cannot detect that the print cartridge is installed.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
For more information, see Use ink-backup mode . 
Cause: When the product detected that only one print cartridge is installed, ink- 
backup mode is initiated. This printing mode lets you print with a single print cartridge, 
but it slows the product and affects the quality of printouts.
The print carriage is stalled 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved. 
•Solution 1: Print a self-test report 
•Solution 2: Clear the print carriage
•Solution 3: Check the power source
Errors 187
Troubleshooting