HP Deskjet F2488 User Manual

							
Chapter 7
38 Work with cartridges
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8 Solve a problem
This section contains the following topics:
•
HP support
•
Setup troubleshooting
•
Print troubleshooting
•
Scan troubleshooting
•
Copy troubleshooting
•
Errors
HP support
•Support process
•
HP support by phone
•
Additional warranty options
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the product.
2. Visit the HP online support Web site at 
www.hp.com/support . HP online support is
available to all HP customers. It is  the fastest source for up-to-date product
information and expert assistance and includes the following features:
• Fast access to qualified on line support specialists
• Software and driver updates for the product
• Valuable product and troubleshooting information for common problems
• Proactive product updates, support alerts , and HP newsgrams that are available
when you register the product
3. Call HP support. Support options and availability vary by product, country/region, and
language.
HP support by phone
Phone support options and availability vary  by product, country/region, and language.
This section contains the following topics:
•
Phone support period
•
Placing a call
•
Support phone numbers
•
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and Africa, go to 
www.hp.com/support . Standard phone company charges apply.
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Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to
provide the following information:
•Product name (HP Deskjet F2400 All-in-One series)
• Serial number (located on the back or bottom of the product)
• Messages that appear when the situation occurs
• Answers to these questions:
◦Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time
that this situation began?
◦ Did anything else occur prior to this situation (such as a thunderstorm, product
was moved, etc.)?
Support phone numbers
For the most current HP list of telephone su pport numbers and call costs information, see
www.hp.com/support.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site: 
www.hp.com/support . Contact your
HP dealer or call the support phone number  for your country/region to learn more about
support options.
Additional warranty options
Extended service plans are available for the HP All-in-One at additional costs. Go to
www.hp.com/support , select your country/region and language, then explore the services
and warranty area for information about the extended service plans.
Setup troubleshooting
This section contains setup troubleshooting information for the product.
Many issues are caused when the product is connected to the computer using a USB
cable before the HP Photosmart software is installed on the computer. If you connected
the product to your computer before the software installation screen prompts you to do
so, you must follow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
For more information, see  “
Uninstall and reinstall the software” on page 43 .
3. Restart your computer.
4. Turn off the product, wait one minute, then restart it.
5. Reinstall the HP Photosmart software.
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CAUTION:Do not connect the USB cable to the computer until prompted by the
software instal lation screen.
This section contains the following topics:
•
The product will not turn on
•
After setting up the product, it does not print
•
The registration screen does not appear
•
Uninstall and reinstall the software
The product will not turn on
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Make sure the power cord is connected
•
Solution 2: Press the On button more slowly
Solution 1: Make sure the power cord is connected
Solution:
•Make sure the power cord is firmly connected to both the product and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
1Power connection
2Power cord and adapter
•If you are using a power strip, make sure the power strip is on. Or, try plugging
the product directly into a power outlet.
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•Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
• If you plugged the product into a switched outlet, make sure the outlet is switched
on. If it is switched to on but still does not work, then there might be a problem
with the power outlet.
Cause: The product was not properly connected to a power supply.
If this did not solve the issue, try the next solution.
Solution 2: Press the On button more slowly Solution: The product might not respond if you press the  On button too quickly.
Press the  On button once. It might  take a few minutes for th e product to turn on. If
you press the  On button again during this time, you might turn the product off.
CAUTION: If the product still does not turn on, it might have a mechanical failure.
Unplug the product from the power outlet.
Contact HP support for service.
Go to: 
www.hp.com/support . If prompted, choose your country/region, and then
click  Contact HP  for information on calling for technical support.
Cause:You pressed the  On button too quickly.
After setting up the product, it does not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Step 1: Press the On button to turn on the product
•
Step 2: Set your product as the default printer
•
Step 3: Check the connection between the product and computer
Step 1: Press the On button to turn on the product Solution: Look at the On button located on the product. If it is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the  On button to turn on the product.
Cause: The product might not have been turned on.
If this did not solve the issue, try the next solution.
Step 2: Set your produc t as the default printer
Solution: Use the system tools on y our computer to change your product to be the
default printer.
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Cause:You sent the print job to the default printer, but this product was not the
default printer.
If this did not solve the issue, try the next solution.
Step 3: Check the connection between the product and computer
Solution: Check the connection between the product and computer.
Cause: The product and computer were not communicating with each other.
If this did not solve the issue, try the next solution.
The registration screen does not appear Solution: You can access the registration (Sign up now) screen from the Windows
taskbar by clicking  Start, pointing to  Programs or All Programs , HP , Deskjet F2400
All-in-One series , and then clicking  Product Registration .
Cause: The registration screen did not launch automatically.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not simply delete the HP All-in-One application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that  came with the HP All-in-One.
To uninstall and reinstall the software
1. On the Windows  taskbar, click Start, Settings , Control Panel  (or just Control
Panel ).
2. Double-click  Add/Remove Programs  (or click Uninstall a program ).
3. Select  HP Photosmart All-In-One Driver Software , and then click Change/
Remove .
Follow the onscreen instructions.
4. Disconnect the product from your computer.
5. Restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
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6.Insert the product CD-ROM into your computer’s CD-ROM drive and then start the
Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on the
CD-ROM drive and double-click it.
NOTE: If you no longer have the installation CD, you can download the software
from 
www.hp.com/support .
7.Follow the onscreen instructions and the instructions provided in the printed
documentation that came with the product.
When the software installation is complete, the  HP Digital Imaging Monitor icon appears
in the Windows system tray.
Print troubleshooting
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Check cartridges
•
Check paper
•
Check product
•
Check printe r settings
•
Reset the product
•
Contact HP support
Check cartridges
Try the following solutions.
•
Step 1: Make sure you are using genuine HP ink cartridges
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•Step 2: Check the ink levels
Step 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridge s are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product
service or repairs required as a result of  using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause: Non-HP ink cartridges were being used.
If this did not solve the issue, try the next solution.
Step 2: Check the ink levels
Solution: Check the estimated ink le vels in the cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the cartridges until print quality becomes unacceptable.
For more information, see:
“
Check the estimated ink levels” on page 31
Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Check paper
Try the following solutions.
•
Step 1: Make sure only one type of paper is loaded
•
Step 2: Load the stack of paper correctly
Step 1: Make sure only one type of paper is loaded Solution: Load only one type of paper at a time.
Cause: More than one type of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
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Step 2: Load the stack of paper correctlySolution: Remove the stack of paper from the input tray, reload the paper, and then
slide the paper width guide inward until it stops at the edge of the paper.
For more information, see:
“
Load media” on page 23
Cause: The paper guides were not positioned correctly.
Check product
Try the following solutions.
•
Solution 1: Align the print cartridges
•
Solution 2: Automatically clean the print cartridges.
Solution 1: Align th e print cartridges
Solution: Aligning the print cartridges can help ensure high-quality output.
To align the print cartridges from the HP Photosmart Software
1. Load letter or A4 unused plain white paper into the paper tray.
2. In the HP Solution Center, click  Settings.
3. In the  Print Settings  area, click Printer Toolbox .
NOTE:You can also open the  Printer Toolbox from the Print Properties
dialog box. In the  Print Properties dialog box, click the  Features tab, and
then click  Printer Services .
The Printer Toolbox  appears.
4. Click the  Device Services  tab.
5. Click  Align the Print Cartridges .
6. Click  Align , and then follow the onscreen instructions.
The HP All-in-One prints a test page, aligns the print cartridges, and calibrates
the printer. Recycle or  discard the test page.
Cause: The printer needed to be aligned.
If this did not solve the issue, try the next solution.
Solution 2: Automatically clean the print cartridges. Solution: Clean the print cartridges.
For more information, see  “
Automatically clean print cartridges” on page 32
Cause: The print cartridge nozzles needed to be cleaned.
If this did not solve the issue, try the next solution.
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Check printer settings
Try the following solutions.
•
Step 1: Check the print settings
•
Step 2: Verify the paper size setting
•
Step 3: Check the printer margins
Step 1: Check the print settings Solution: Check the print settings.
• Check the print settings to see if  the color settings are incorrect.
For example, check to see if  the document is set to print in grayscale. Or, check
to see if advanced color settings such as saturation, brightness, or color tone, are
set to modify the appearance of colors.
• Check the print quality setting and make sure it matches the type of paper loaded
in the product.
You might need to choose a lower print quality setting, if colors are running into
each other. Or, choose a higher setting if you are printing a high-quality photo,
and then make sure photo paper such as HP Advanced Photo Paper, is loaded
in the input tray.
NOTE: On some computer screens, colors might appear differently than they do
when printed on paper. In this case, there is nothing wrong with the product, print
settings, or ink cartridges. No further troubleshooting is required.
Cause: The print settings we re set incorrectly.
If this did not solve the issue, try the next solution.
Step 2: Verify the paper size setting Solution: Verify that you have selected the proper paper size setting for your
project. Make sure that you have loaded the correct paper size in the input tray.
Cause: The paper size setting might not have been set correctly for the project you
were printing.
If this did not solve the issue, try the next solution.
Step 3: Check the printer margins
Solution: Check the prin ter margins.
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