HP Deskjet F2476 User Manual

Chapter 7
38 Work with cartridges
Work with cartridges
 

8 Solve a problem
This section contains the following topics:
•
HP support
•
Setup troubleshooting
•
Print troubleshooting
•
Scan troubleshooting
•
Copy troubleshooting
•
Errors
HP support
•Support process
•
HP support by phone
•
Additional warranty options
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the product.
2. Visit the HP online support Web site at 
www.hp.com/support . HP online support is
available to all HP customers. It is  the fastest...

Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to
provide the following information:
•Product name (HP Deskjet F2400 All-in-One series)
• Serial number (located on the back or bottom of the product)
• Messages that appear when the situation occurs
• Answers to these questions:
◦Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time
that this situation began?
◦ Did...

CAUTION:Do not connect the USB cable to the computer until prompted by the
software instal lation screen.
This section contains the following topics:
•
The product will not turn on
•
After setting up the product, it does not print
•
The registration screen does not appear
•
Uninstall and reinstall the software
The product will not turn on
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem,...

•Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
• If you plugged the product into a switched outlet, make sure the outlet is switched
on. If it is switched to on but still does not work, then there might be a problem
with the power outlet.
Cause: The product was not properly connected to a power supply.
If this did not solve the issue, try the next solution....

Cause:You sent the print job to the default printer, but this product was not the
default printer.
If this did not solve the issue, try the next solution.
Step 3: Check the connection between the product and computer
Solution: Check the connection between the product and computer.
Cause: The product and computer were not communicating with each other.
If this did not solve the issue, try the next solution.
The registration screen does not appear Solution: You can access the registration (Sign up now)...

6.Insert the product CD-ROM into your computer’s CD-ROM drive and then start the
Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on the
CD-ROM drive and double-click it.
NOTE: If you no longer have the installation CD, you can download the software
from 
www.hp.com/support .
7.Follow the onscreen instructions and the instructions provided in the printed
documentation that came with the product.
When the software installation is complete, the  HP Digital Imaging...

•Step 2: Check the ink levels
Step 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridge s are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product
service or repairs required as a result of  using a non-HP supply will not be...

Step 2: Load the stack of paper correctlySolution: Remove the stack of paper from the input tray, reload the paper, and then
slide the paper width guide inward until it stops at the edge of the paper.
For more information, see:
“
Load media” on page 23
Cause: The paper guides were not positioned correctly.
Check product
Try the following solutions.
•
Solution 1: Align the print cartridges
•
Solution 2: Automatically clean the print cartridges.
Solution 1: Align th e print cartridges
Solution: Aligning...

Check printer settings
Try the following solutions.
•
Step 1: Check the print settings
•
Step 2: Verify the paper size setting
•
Step 3: Check the printer margins
Step 1: Check the print settings Solution: Check the print settings.
• Check the print settings to see if  the color settings are incorrect.
For example, check to see if  the document is set to print in grayscale. Or, check
to see if advanced color settings such as saturation, brightness, or color tone, are
set to modify the appearance of...