HP DeskJet F2180 User Manual

							Solution:Check the On light. If it is blinking, the HP All-in-One is busy.
Cause:The HP All-in-One does not recognize the paper type. 
Solution: Do not use the HP All-in-One to copy onto envelopes or other papers the 
HP All-in-One does not support.
Cause: The HP All-in-One has a paper jam. 
Solution: Clear the paper jam. 
For more information, see:
Clear paper jams
Parts of the original do not appear or are cut off
Cause: The original is placed incorrectly on the glass. 
Solution: Place your original print side down on the left front corner of the glass.
The printout appears enlarged on the page 
Cause: The copied image does not cover the whole page. 
Solution: Ensure that your Copy settings are chosen correctly. If the problem 
persists, debris might be stuck on the glass or on the back of the document lid. This 
can cause the HP All-in-One to detect only a portion of the image. Turn off the device, 
unplug the power cord, and use a soft cloth to wipe the glass and the back of the
document lid. 
For more information, see: 
•Clean the lid backing 
•Clean the glass
Copy troubleshooting 109
Troubleshooting
 
						

							The printout is blank 
Cause: The original is placed incorrectly on the glass. 
Solution: Place your original print side down on the left front corner of the glass.
Cause:The print cartridges need to be cleaned or might be out of ink. 
Solution: Check the estimated ink levels remaining in the print cartridges. If the 
print cartridges are low or out of ink, you might need to replace the print cartridges. 
If there is ink remaining in the print cartridges, but you are still noticing a problem, 
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges. 
For more information on  print cartridges, see Print cartridge troubleshooting.
A borderless copy has white space around the edges 
Cause: You are trying to make a borderless copy of a very small original. 
Solution: When you make a borderless copy of a very small original, the HP All-in- 
One enlarges the original up to a maximum percentage. This might leave white space 
around the edges. (The maximum percentage varies by model.) 
Depending on the size of the borderless copy you are trying to make, the minimum 
size of the original varies. For example, you cannot enlarge a passport photo to create
a letter-size borderless copy. 
If you want to make a borderless copy of a very small original, scan the original into 
the computer, resize the image, and then print a borderless copy of the enlarged 
image.
Cause: You are trying to make a borderless copy without using photo paper. 
Solution: Use photo paper to make borderless copies.
Chapter 12 
110 Troubleshooting
Troubleshooting
 
						

							Scan troubleshooting
Use this section to solve these scan problems: 
•Scan halts 
•Scan fails
•Scan fails because of insufficient computer memory 
•Scanned image is blank 
•Scanned image is incorrectly cropped 
•Scanned image has incorrect page layout 
•Text format is incorrect
•Scanned image shows dotted lines instead of text 
•Text is incorrect or missing 
Scan halts 
Cause: The computer system resources might be low. 
Solution: Turn off the HP All-in-One and then turn it back on. Turn off the computer 
and then turn it back on. 
If this does not work, try changing the scan to a lower resolution in the software.
Scan fails 
Cause: The computer is not turned on. 
Solution: Turn on your computer.
Cause:Your computer is not connected to the HP All-in-One by a USB cable. 
Solution: Connect your computer to the HP All-in-One with a standard USB cable. 
For more information, see the Setup Guide.
Cause: The HP Photosmart Software might not have been installed. 
Solution: Insert the HP All-in-One installation CD and install the software. 
For more information, see the Setup Guide.
Cause: The HP Photosmart Software is installed, but is not running. 
Solution: Open the software you installed with the HP All-in-One and try scanning 
again.
NOTE: To check to see whether the software is running, right-click on the HP 
Digital Imaging Monitor  icon in the system tray at the far right of the Windows 
taskbar. Pick a device in  the list, and then click Display Status.
Scan troubleshooting 111
Troubleshooting
 
						

							Scan fails because of insufficient computer memory 
Cause: Too many applications are running on your computer. 
Solution: Close all applications that are not in use. This includes applications that 
run in the background, such as screen savers and virus checkers. If you turn off your 
virus checker, remember  to turn it back on after you finish your scan. 
If this problem occurs frequently, or if you encounter memory problems while using 
other applications, you might need to add more memory to your computer. See the 
user guide that came with your computer for more information.
Scanned image is blank 
Cause: The original is placed incorrectly on the glass. 
Solution: Place your original print side down on the left front corner of the glass.
Scanned image is incorrectly cropped 
Cause: The software is set to automatically crop scanned pictures. 
Solution: The autocropping feature in the software crops anything that is not part 
of the main image. Sometimes this might not be what you want. In that case, turn off
autocropping in the software and crop the scanned image manually, or not at all.
Scanned image has incorrect page layout 
Cause: The automatic cropping feature in the software is changing the page layout. 
Solution: Turn off autocropping in the software to retain the page layout.
Text format is incorrect 
Cause: The scan document settings are incorrect. 
Solution: Some applications cannot handle framed text formatting. Framed text is 
one of the scan document settings in the so ftware. It maintains complex layouts, such
Chapter 12 
112 Troubleshooting
Troubleshooting
 
						

							as multiple columns from a newsletter, by putting the text in different frames (boxes) 
in the destination application.  In the software, select the correct format so that the 
scanned text layout and formatting are retained.
Scanned image shows dotted lines instead of text 
Cause: If you use the Text image type to scan text that you plan to edit, the scanner 
might not recognize color text. The  Text image type scans at 300 x 300 dpi, in black 
and white. 
If you are scanning an original that has graphics or artwork surrounding the text, the 
scanner might not recognize the text. 
Solution: Make a black-and-white copy of the original and then scan the copy.
Text is incorrect or missing 
Cause: The brightness is not set correctly. 
Solution: Adjust the brightness in the software, and then rescan the original.
Cause:Debris might be stuck on the glass or on the back of the document lid. This 
can cause poor-quality scans. 
Solution: Turn off the HP All-in-One, unplug the power cord, and use a soft cloth 
to wipe the glass and the back of the document lid. 
For more information, see:
•Clean the lid backing 
•Clean the glass
Cause: The scan document settings are not set to the correct optical character 
recognition (OCR) language. The  OCR language tells the software how to interpret 
the characters it sees in the original image. If the  OCR language does not match the 
language in the original, the scanned text might be incomprehensible. 
Solution: Select the correct OCR language in the software.
NOTE:If you are using the HP Photosmart Software, the Optical Character 
Recognition (OCR) software might not be installed on your computer. To install 
the OCR software, you must re-ins ert the software disk and select OCR under 
the  Custom installation options.
See the documentation that came with Readiris, or whichever OCR software you use, 
for information on how to select the  OCR language.
Errors
If the HP All-in-One has an error, the lights on the device might flash, or an error message 
might appear on your computer screen.
Errors 113
Troubleshooting
 
						

							This section contains the following topics: 
•Flashing lights 
•Device messages 
•File messages 
•General user messages
•Paper messages
•Power and connection messages 
•Print cartridge messages
Flashing lights
The lights on the HP All-in-One flash in special sequences to inform you about various 
error conditions. Refer to the following table for information on solving your error condition
based on which lights are on or blinking on the HP All-in-One.
On lightCheck Paper light
Check Print Cartridge light
PaperType lights
DescriptionSolution
OffOffOffBoth offThe HP All-in-One is turned off.Press the  On button to turn the HP All-in-One on.
BlinkingOffOff1 On, 
1 Off
The HP All-in-One is processing a job,such as print, scan,copy, or alignment.
Wait for the HP All-in-One to finish.
Blink fasterfor 3secondsand thenOn
OffOff1 On, 
1 Off
The HP All-in-One is busy.Wait for the HP All-in-One to finish.
Blink for 20secondsand thenOn
OffOff1 On, 
1 Off
Scan  was pressed, and there was noresponse from thecomputer.
Make sure thecomputer is turnedon, the HP All-in-Onesoftware is installed,and the computer isconnected to theHP All-in-One with aUSB cable.
OnBlinkingOff1 On, 
1 Off
The HP All-in-One is out of paper.Load paper and pressthe Resume button,which is located nextto the Check Paperand Check PrintCartridge lights on thecontrol panel.
    The HP All-in-Onehas a paper jam.Clear the paper jam,and press theResume button,which is located nextto the Check Paper
Chapter 12 
114 Troubleshooting
Troubleshooting
 
						

							On lightCheck Paperlight
CheckPrintCartridgelight
PaperTypelights
DescriptionSolution
and Check PrintCartridge lights on thecontrol panel.
    Paper-size settingdoes not match thepaper size detectedin the input tray.
Change the paper inthe tray or the sizesetting in thesoftware.
OnOffBlinking1 On, 
1 Off
Print cartridge door is open.Raise the door toclose it.
    The print cartridges are missing or notseated correctly.
Install or remove andreinsert printcartridges.
    The tape was notremoved from theprint cartridge.
Remove printcartridge, removetape, and reinsertprint cartridge.
    The print cartridge isnot intended for usein this HP All-in-One.
The print cartridgemight not besupported for use inthe HP All-in-One.See the OrderSupplies chapter inthe User Guide.
    The print cartridgemight be defective.1. Remove the black printcartridge. 
2. Close the print cartridge door. 
3. Check the On light.
•If the  On light blinks,replace thetri-color printcartridge.
•If the  On light remainssteadily lit,replace theblack printcartridge.
OnBlinkingBlinking1 On, 
1 Off
The print carriage is stalled.Open the printcartridge door, andcheck that thecarriage is notblocked.
(continued) 
Errors 115
Troubleshooting
 
						

							On lightCheck Paperlight
CheckPrintCartridgelight
PaperTypelights
DescriptionSolution
OnBlinkingBlinkingBothblinkingThe control paneloverlay is notattached or is notattached properly.
1. Turn the HP All- in-One off. 
2. Attach the control panel overlayusing theinstructions in theSetup Guide. 
3. Turn the HP All- in-One back on.
BlinkingBlinkingBlinkingBoth offScanner failureTurn the HP All-in-One off, then onagain. 
If the problem persists, contact HPcustomer support.
BlinkingBlinkingBlinkingBothblinkingThe HP All-in-Onehas a fatal error.1. Turn the HP All- in-One off. 
2. Unplug the power cord. 
3. Wait a minute, then plug thepower cord backin. 
4. Turn the HP All- in-One back on. 
If the problem persists, contact HP Support.
Device messages
The following is a list of device-related error messages: 
•Firmware revi sion mismatch 
•Mechanism error
•Memory is full
•Scanner failure 
Firmware revision mismatch 
Cause: The revision number of the HP All-in-One firmware does not match the 
revision number of the software. 
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click 
Contact HP  for information on calling for technical support.
Chapter 12 
(continued) 
116 Troubleshooting
Troubleshooting
 
						

							Mechanism error 
Cause: The HP All-in-One has a paper jam. 
Solution: Clear the paper jam. 
For more information, see:
Clear paper jams
Cause: The print carriage is blocked. 
Solution: Turn the HP All-in-One off, remove any objects that are blocking the print 
carriage (including any packing materials), and then turn the HP All-in-One on again.
Memory is full 
Cause: The document you are copying has exceeded the memory of the HP All-in- 
One. 
Solution: Try making fewer copies at a time.
Scanner failure 
Cause: The HP All-in-One is busy or an unknown cause has interrupted your scan. 
Solution: Turn off the HP All-in-One and then turn it on again. Restart your 
computer and then try to scan again. 
If the problem persists, try plugging the power cord directly into a grounded power 
outlet rather than a surge protector or power strip. If the problem continues, contact
HP Support. Go to www.hp.com/support . If prompted, choose your country/region, 
and then click  Contact HP for information on calling for technical support.
File messages
The following is a list of file-related error messages: 
•Error reading or writing the file 
•File not found 
•File format not supported
Errors 117
Troubleshooting
 
						

							•Invalid file name 
•Supported file types for the HP All-in-One 
Error reading or writing the file 
Cause: The HP All-in-One software could not open or save the file. 
Solution: Check to see if you have the right folder and file name.
File not found 
Cause: There is not enough available memory on your computer to create a print 
preview file. 
Solution: Close some applications and try the task again.
File format not supported 
Cause: The HP All-in-One software did not recognize or support the file format of 
the image you are trying to open or save. If th e file extension indicates it is a supported 
file type, the file might be corrupted. 
Solution: Open the file in another application, and save it in a format that the HP All- 
in-One software recognizes. 
For more information, see:
Supported file types for the HP All-in-One
Invalid file name
Cause: The file name you entered is invalid. 
Solution: Make sure that you are not using any invalid symbols in the file name.
Supported file types for the HP All-in-One 
When you save a scanned image, the HP All-in-One software recognizes the following 
file formats: BMP,  DCX, FPX, GIF, JPG, PCD, PCX, and TIF.
General user messages
The following is a list of messages related to common user errors: 
•Cannot crop 
•Disconnected 
•No scan options
•Out of disk space 
Cannot crop 
Cause: The computer does not have enough memory.
Chapter 12 
118 Troubleshooting
Troubleshooting