HP Deskjet D4368 User Manual

							Maintain the printer body
Because the HP Deskjet ejects ink onto the paper in a fine mist, ink smudges will
eventually appear.
To remove smudges, stains, or dried ink from the exterior
1.Turn off the HP Deskjet, and then disconnect the power cord.
2.Wipe the outside of the HP Deskjet with a soft cloth that has been lightly moistened
with water.
CAUTION:Do not use any type of cleaning solution. Household cleaners and
detergents might damage the printer finish. Keep all fluids away from the interior. Do
not lubricate the metal rod on which the print cartridge carriage slides. Noise is normal
when the carriage moves back and forth.
Remove ink from your skin and clothing
Follow these instructions to remove ink from your skin and clothing:
SurfaceRemedy
SkinWash the area with an abrasive soap.
White fabricWash the fabric in cold water and use chlorine bleach.
Color fabricWash the fabric in cold water and use sudsy ammonia.
CAUTION:Always use cold water to remove ink from fabric. Warm or hot water can
set the ink into the fabric.
Manually clean print cartridges
CAUTION:Do not clean the print cartridge contacts unless you are having a problem
with print quality and other measures have not been successful. For more information,
see 
Print quality is poor.
If the HP Deskjet is used in a dusty environment, a small amount of debris can accumulate
on the print cartridge contacts. This debris can cause ink streaks on printed pages. The
problem can be corrected by manually cleaning the print cartridge contacts.
You need the following items to clean the print cartridges:
• Distilled water (tap water can contain contaminants that can damage the print
cartridge)
• Cotton swabs or other soft, lint-free material that will not stick to the print cartridge
Be careful not to get ink on your hands or clothing as you clean. For more information,
see 
Remove ink from your skin and clothing.
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68 Maintenance
Maintenance
 
						

							To prepare to clean
1.Open the HP Deskjet cover.
2.Wait until the print cartridge carriage moves to the right side of the HP Deskjet and is
idle and quiet.
3.Remove the print cartridges and place them on a piece of paper, with the copper strips
facing up.
CAUTION:Do not leave the print cartridges outside the HP Deskjet for more
than 30 minutes.
To manually clean print cartridge contacts
1.Lightly moisten a cotton swab with distilled water and squeeze any excess water from
the swab.
2.Gently wipe the print cartridge copper contacts with the cotton swab.
CAUTION:Do not touch the print cartridge ink nozzles. Touching the ink nozzles
will result in clogs, ink failure, and bad electrical connections.
1Ink nozzles (do not touch)
2Copper contacts
3.Repeat this process until no ink residue or dust appears on the swab.
4.Insert the print cartridges in the HP Deskjet, and then close the cover. For more
information, see 
Installation instructions.
Maintain print cartridges
Follow these guidelines to maintain and store HP print cartridges and to ensure consistent
print quality.
•
Print cartridge storage and handling
•
Print cartridge protector
Maintain print cartridges 69
Maintenance
 
						

							Print cartridge storage and handling
Follow these guidelines to help maintain HP print cartridges and ensure consistent print
quality:
• When you remove a photo print cartridge from the printer, store it in a print cartridge
protector to prevent the ink from drying out. If you do not have a print cartridge
protector, you can use an airtight plastic container to protect your print cartridge. For
more information, see 
Print cartridge protector.
• Keep all unused print cartridges in their original sealed packages until they are
needed. Store print cartridges at room temperature (15° to 35° C or 59° to 95° F).
• Do not remove the plastic tape covering the ink nozzles until you are ready to install
the print cartridge in the printer. If the plastic tape has been removed from the print
cartridge, do not attempt to reattach it. Reattaching the tape damages the print
cartridge.
CAUTION:Always turn the printer off with the Power button before you unplug the
power cord or turn off a power strip. This allows the printer to store the print cartridges
properly. When you store the printer, always leave the active print cartridges inside
the printer.
Print cartridge protector
If you have purchased an HP photo print cartridge, you can store it in the protector that
comes with the print cartridge. If you do not have a print cartridge protector, you can use
an airtight plastic container to protect your print cartridge.
To insert the print cartridge into the print cartridge protector
▲Slide the print cartridge at a slight angle into the protector, and snap it securely in
place.
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70 Maintenance
Maintenance
 
						

							To remove the print cartridge from the print cartridge protector
1.Press down and back on the top of the protector to release the print cartridge.
2.Slide the print cartridge out of the protector.
CAUTION:Do not drop the print cartridge. Dropping the print cartridge can
damage it.
Printer Toolbox
The printer Toolbox contains a number of useful tools to enhance the performance of the
printer.
Use the printer Toolbox to perform the following tasks:
•
Align print cartridges
•
Calibrate print quality
•
Automatically clean print cartridges
•
Print a test page
•
View estimated ink levels
To open the printer Toolbox
1.Open the 
Printer Properties dialog box.
2.Click the Features tab, and then click the Printer services button.
The Toolbox is displayed.
Printer Toolbox 71
Maintenance
 
						

							11 Shop for ink supplies
To find the print cartridge reorder number, see the printed documentation that came with
the HP Deskjet. You can also use the software that came with the HP Deskjet to find out
the reorder number for the print cartridge. You can order print cartridges online from the
HP Web site. Additionally, you can contact a local HP reseller to find out the correct print
cartridge reorder number for your device and purchase print cartridges.
To order HP papers and other supplies, go to 
www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
NOTE:At this time, some portions of the HP Web site are available in English only.
NOTE:Ordering print cartridges online is not supported in all countries/regions. If it
is not supported in your country/region, contact a local HP reseller for information
about purchasing print cartridges.
To order print cartridges from your desktop
▲Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply .
You will see a list of original HP printing supplies that are compatible with your device,
as well as options to conveniently purchase the supplies you need (options vary by
country/region).
If you deleted this icon from your desktop, click the Start menu, point to the HP folder,
then click Shop for Supplies.
To order HP printing supplies through the HP Solution Center
1.In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click
Printer Services.
2.Click the Estimated Ink Levels tab.
3.Click Ink Cartridge Ordering Information.
The ink cartridge reorder numbers appear.
4.Click Order Online.
HP sends detailed printer information, including model number, serial number, and
ink supply levels, to an authorized online reseller. The supplies you need are
preselected; you can change quantities, add or remove items, and then check out.
72 Shop for ink supplies
Shop for ink supplies
 
						

							12 Troubleshooting
•Error messages
•
Installation problems
•
Printer lights are on or flashing
•
Printer does not print
•
Document prints slowly
•
Print cartridge problems
•
Paper problems
•
Photos do not print correctly
•
Problems with borderless documents
•
Print quality is poor
•
Document is misprinted
•
Front USB port problems
•
If you continue to have problems
Error messages
If an error message displays on the computer screen, check the following topics for a
solution:
•
Print cartridge error messages
•
Paper Mismatch or Paper Size message
•
Out of paper
•
There was an error writing to USB port
•
Two-way communication cannot be established or Printer not responding
Print cartridge error messages
If you receive a print cartridge error message, see one of the following topics:
•
Incorrect print cartridge or print cartridge missing
•
Print cartridge problem message
•
Print cartridge carriage is stuck
•
Print cartridge is in the wrong slot
•
Non-HP print cartridges
•
Previously used genuine HP cartridge
•
Original HP ink depleted
•
Low on ink
•
Printing in ink-backup mode
Incorrect print cartridge or print cartridge missing
The printer can only print when the correct print cartridges are installed. If you receive a
print cartridge error message, one or both of the print cartridges cannot be used in the
printer.
Troubleshooting 73
Troubleshooting
 
						

							To resolve the problem, follow the instructions in Resolving print cartridge error
messages.
Print cartridge problem message
The printer cannot print if the print cartridges are faulty, or if they are not installed properly.
If you receive a message stating there is a problem with a print cartridge, follow the
instructions in 
Resolving print cartridge error messages to resolve the problem.
Print cartridge carriage is stuck
If the printer stalls while you are printing a document, follow the instructions in 
Print
cartridge carriage is stalled.
Print cartridge is in the wrong slot
Solution:Always install the tri-color print cartridge in the left print cartridge carriage
compartment.
Install the black or photo print cartridge in the right print cartridge carriage
compartment.
Cause:If you received this error message, the print cartridge was installed in the
wrong side of the print cartridge carriage.
Non-HP print cartridges
Solution:Follow the prompts on the computer screen to continue or replace the
indicated print cartridges. For more information, see 
Replace print cartridges.
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
NOTE:HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
Cause:The product detected that a non-HP print cartridge was installed.
Previously used genuine HP cartridge
Solution:Check the print quality of the current print job. If it is satisfactory, follow
the prompts on the computer screen to continue.
Ink levels might not be available for the indicated print cartridges. Ink level warnings
and indicators provide estimates for planning purposes only. When you receive a low-
ink warning message, consider having a replacement cartridge available to avoid
possible printing delays. You do not need to replace the print cartridges until print
quality becomes unacceptable.
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74 Troubleshooting
Troubleshooting
 
						

							Cause:A genuine HP print cartridge was previously used in another printer.
Original HP ink depleted
Solution:Follow the prompts on the computer screen to continue or replace the
indicated print cartridges. For more information, see 
Replace print cartridges.
Ink levels might not be available for the indicated print cartridges. Ink level warnings
and indicators provide estimates for planning purposes only. When you receive a low-
ink warning message, consider having a replacement cartridge available to avoid
possible printing delays. You do not need to replace the print cartridges until print
quality becomes unacceptable.
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
NOTE:HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
Cause:The original HP ink in the indicated print cartridges has been depleted.
Low on ink
Solution:Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays. You do not need to replace the
print cartridges until print quality becomes unacceptable. If you have installed a refilled
or remanufactured print cartridge, or a cartridge that has been used in another printer,
the ink level indicator may be inaccurate or unavailable.
For more information on replacing print cartridges, see 
Replace print cartridges.
Cause:At least one of the print cartridges is estimated to be low on ink and may
need to be replaced soon.
Printing in ink-backup mode
Solution:If you receive the ink-backup mode message and two print cartridges are
installed in the printer, verify that the protective piece of plastic tape has been
Error messages 75
Troubleshooting
 
						

							removed from each print cartridge. When plastic tape covers the print cartridge
contacts, the printer cannot detect that the print cartridge is installed.
To remove plastic tape from a print cartridge
▲Hold the print cartridge so that the copper strips are on the bottom and facing
toward the printer, and then carefully remove the plastic tape.
1Remove plastic tape
CAUTION:Do not touch the print cartridge ink nozzles or copper contacts.
Touching these parts will result in clogs, ink failure, and bad electrical
connections. Do not remove the copper strips. They are required electrical
contacts.
Cause:When the printer detects that only one print cartridge is installed, ink-backup
mode is initiated. This printing mode lets you print with a single print cartridge, but it
slows the printer and affects the quality of printouts.
Paper Mismatch or Paper Size message
When printing #10 envelopes from the Envelope Tool in Microsoft Word, a Paper
Mismatch or Paper Size error displays, and the Resume and Cartridge lights also blink.
Try the following solutions:
•
Solution 1: Press the Resume button
•
Solution 2: Set the paper size in Microsoft Word
Solution 1: Press the Resume button
Solution:After the error message opens, press the Resume button. The envelope
will then print correctly.
If this did not solve the issue, try the next solution.
Solution 2: Set the paper size in Microsoft Word
Solution:In Microsoft Word, prior to printing envelopes, set the paper size to #10
envelope on the Features tab of the Printer Preferences dialog box.
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76 Troubleshooting
Troubleshooting
 
						

							NOTE:Do not set the paper size from the Printers folder or from the printer icon
located in the lower-right hand corner of the screen next to the clock, because this
will affect all applications. Only set the paper size in Microsoft Word.
To set the paper size in Microsoft Word
1.In Microsoft Word, click File, and then click Print.
2.Make sure that the appropriate printer is selected, and then click Properties.
3.Click the Features tab.
4.In the Size drop-down list, select Envelope #10.
5.Click OK on the Printer Properties dialog box.
6.Click Cancel on the Print dialog box.
7.Print the envelope using the Envelopes and Labels feature in Microsoft Word. The
envelope should print without any errors.
NOTE:When you are finished printing envelopes, set the paper size back to
the default print settings.
Out of paper
If you receive an out of paper message, follow the guidelines in Out of paper.
There was an error writing to USB port
The printer might not be receiving correct data from another USB device or USB hub.
Connect the printer directly to the USB port on the computer.
Two-way communication cannot be established or Printer not responding
The printer might not be able to communicate with the computer if the USB cable is too
long.
If you receive this error message, make sure that the USB cable is not greater than 3
meters (approximately 9.8 feet) in length.
NOTE:For best printing performance, use a USB 2.0 compatible cable.
Installation problems
If the software installation program stops or fails, check the following topics for more
information:
•
Installation program stops
•
Unknown Device message displays
•
Printer name does not appear
If you continue to have problems, visit HP Technical Support at 
www.hp.com/support.
Installation problems 77
Troubleshooting