HP Deskjet D2430 User Manual

Print quality is poor
If you are having problems with print quality, try the solutions in this section and observe
the following guidelines:
• Replace refilled or empty cartridges.
• Check the device settings to make sure that the print mode and paper selection is
correct for the paper and the task.
For more information, see 
Select a paper type.
• Print and evaluate a self-test.
For more information, see 
Print a test page.
If the self-test shows a defect, try the following:
• Clean the print cartridges...

• Verify that the protective piece of plastic tape has been removed from the print
cartridges.
1Remove plastic tape
• Consider selecting a higher print quality.
Blank pages print
Solution:
• The protective piece of plastic tape might still be attached to the print cartridges.
Verify that the plastic tape has been removed from the print cartridges.
1Remove plastic tape
• The print cartridges might be out of ink. Replace one or both empty print
cartridges.
For more information, see 
View estimated ink...

•Envelope is printed at an angle
•
Document does not reflect the new print settings
Text and images are misaligned
If the text and images on your printouts are misaligned, then align the print cartridges.
Document is printed off-center or at an angle
1.Verify that only one type of paper is placed in the paper tray, and that the paper has
been placed in the tray correctly.
2.Verify that the paper guide fits firmly against the edge of paper.
3.Reprint the document.
Parts of the document are missing or...

Solution:Install the HP Photosmart Software that came with the HP Deskjet. If it
is installed, restart your computer.
To install the HP Photosmart Software
1.Insert the HP Deskjet CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2.When prompted, click Install More Software to install the HP Photosmart
Software.
3.Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP Deskjet.
NOTE:If you do not have the HP Deskjet CD-ROM, visit...

If you still have questions after restarting your computer, visit HP Technical Support at
www.hp.com/support.
For information about the support process, see 
HP support.
If you continue to have problems 83
 

A HP support
•Ink cartridge warranty information
•
Support process
•
HP support by phone
Ink cartridge warranty information
The HP cartridge(s) warranty is applicable when the product is used in its designated HP printing
device. This warranty does not cover HP ink products that have been refilled, remanufactured,
refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of...

HP support by phone
•Phone support period
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the HP Deskjet. Be prepared to provide
the following information:...

B Order supplies
You can order HP products, such as recommended types of paper and print cartridges, online from
the HP Web site.
This section contains the following topics:
•
Order paper or other media
•
Order print cartridges
•
Order other supplies
Order paper or other media
To order HP papers and other supplies, such as HP Premium Photo Papers, go to www.hp.com/
buy/supplies. If prompted, choose your country/region, follow the prompts to select your product,
and then click one of the shopping links on...

Country/regionNumber for ordering
+44 870 606 9081 (U.K.)
New Zealand0800 441 147
South Africa+27 (0)11 8061030
U.S. and Canada1-800-474-6836 (1-800-HP-INVENT)
To order supplies in other countries/regions not listed in the table, go to www.hp.com/support. If
prompted, choose your country/region, and then click Contact HP for information on calling for
technical support. (continued)
Order other supplies 87
 

C Technical information
•Printer specifications
•
Environmental product stewardship program
•
Regulatory notices
Printer specifications
The HP Deskjet has the following specifications and requirements.
Physical specifications
Printer dimension (without the tray extended): 140 mm high x 467 mm wide x 190 mm deep (5.51
inches high x 16.57 inches wide x 7.48 inches deep)
Printer weight (without print cartridges): 2.5 kg (5.51 lbs)
Software compatibility
Windows compatible (2000 and XP)
Memory
384 KB...