HP Deskjet D1660 User Manual

							HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges 
are designed and tested with HP printers to help you easily produce great results, 
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product 
service or repairs required as a result of  using a non-HP supply will not be covered 
under warranty. 
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause: Non-HP ink cartridges were being used. 
If this did not solve the issue, try the next solution.
Step 2: Check the ink levels
Solution: Check the estimated ink levels in the cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning 
purposes only. When you receive a low-ink warning message, consider having a 
replacement cartridge available to avoid possible printing delays. You do not need
to replace the cartridges until print quality becomes unacceptable.
For more information, see:
Check the estimated ink levels 
Cause: The ink cartridges might have insufficient ink. 
If this did not solve the issue, try the next solution.
Check paper
Try the following solutions.
•Step 1: Make sure only one type of paper is loaded 
•Step 2: Load the stack of paper correctly 
Step 1: Make sure only one type of paper is loaded 
Solution: Load only one type of paper at a time. 
Cause: More than one type of paper was loaded in the paper tray. 
If this did not solve the issue, try the next solution.
Print troubleshooting 39
Solve a problem
 
						

							Step 2: Load the stack of paper correctly 
Solution: Remove the stack of paper from the paper tray, reload the paper, and 
then slide the paper-width guide inward until it stops at the edge of the paper. 
For more information, see:
Load media 
Cause: The paper-width guide was not positioned correctly.
Check product
Try the following solutions. 
•Solution 1: Align the print cartridges 
•Solution 2: Automatically clean the print cartridges. 
Solution 1: Align th e print cartridges 
Solution: Aligning the print cartridges can help ensure high-quality output. 
To align the print cartridges from the HP Photosmart Software 
1. Load letter or A4 unused plain white paper into the paper tray. 
2. In the HP Solution Center, click Settings. 
3. In the Print Settings area, click Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties 
dialog box. In the  Print Properties dialog box, click the Features tab, and 
then click  Printer Services.
The Printer Toolbox appears. 
4. Click the Device Services tab. 
5. Click Align the Print Cartridges. 
6. Click Align, and then follow the onscreen instructions. 
The HP Printer prints a test page, aligns the print cartridges, and calibrates the 
printer. Recycle or discard the test page. 
Cause: The printer needed to be aligned. 
If this did not solve the issue, try the next solution.
Solution 2: Automatically clean the print cartridges. 
Solution: Clean the print cartridges. 
For more information, see Automatically cle an print cartridges 
Cause: The print cartridge nozzles needed to be cleaned. 
If this did not solve the issue, try the next solution.
Chapter 6 
40 Solve a problem
Solve a problem
 
						

							Check printer settings
Try the following solutions. 
•Step 1: Check the print settings 
•Step 2: Verify the paper size setting 
•Step 3: Check the printer margins 
Step 1: Check the print settings 
Solution: Check the print settings. 
• Check the print settings to see if the color settings are incorrect. 
For example, check to see if  the document is set to print in grayscale. Or, check 
to see if advanced color settings such as saturation, brightness, or color tone, are
set to modify the appearance of colors. 
• Check the print quality setting and make sure it matches the type of paper loaded 
in the product. 
You might need to choose a lower print quality setting, if colors are running into 
each other. Or, choose a higher setting if you are printing a high-quality photo, 
and then make sure photo paper such as HP Advanced Photo Paper, is loaded
in the paper tray.
NOTE: On some computer screens, colors might appear differently than they do 
when printed on paper. In this case, there is nothing wrong with the product, print 
settings, or ink cartridges. No further troubleshooting is required.
Cause: The print settings were set incorrectly. 
If this did not solve the issue, try the next solution.
Step 2: Verify the paper size setting
Solution: Verify that you have selected the proper paper size setting for your 
project. Make sure that you have loaded the correct paper size in the paper tray. 
Cause: The paper size setting might not have been set correctly for the project you 
were printing. 
If this did not solve the issue, try the next solution.
Step 3: Check the printer margins
Solution: Check the printer margins.
Print troubleshooting 41
Solve a problem
 
						

							Make sure the margin settings for the document do not exceed the printable area of 
the product. 
To check your margin settings 
1. Preview your print job before sending it to the product. 
In most software a pplications, click the File menu, and then click Print Preview. 
2. Check the margins. 
The product uses the margins you have set in your software application, as long 
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software application, see the 
documentation that came with the software. 
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins 
in your software application. 
Cause: The margins were not set correctly in your software application. 
If this did not solve the issue, try the next solution.
Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power 
cord back in, and then press the  On button to turn on the product. 
Cause: The product experienced an error. 
If this did not solve the issue, try the next solution.
Contact HP support
Solution: Contact HP support for service. 
Go to: www.hp.com/support . 
If prompted, choose your country/region, and then click  Contact HP for information 
on calling for te chnical support. 
Cause: The ink cartridges were not intended for use in this product.
Errors
This section contains the following categories of messages about your product: 
•Flashing lights
Chapter 6 
42 Solve a problem
Solve a problem
 
						

							Flashing lights
The lights on the product flash in special sequences to inform you about various error 
conditions. Refer to the following table for information on solving your error condition 
based on which lights are on or flashing on the product.
On lightMessage displayed OnscreenSolution
OffProduct Disconnected!Press the  On button to turn the product on.
Normal blinkingYour product is ready.The product is processing a job. Waitfor the product to finish.
Fast blinkingThe printer is out of paper.The product is out of paper. 
Load paper and press  On button.
Paper jam 
There is a paper jam (or misfeed). Clear the jam and press the On button on the printer.
The product has a paper jam. 
Clear the paper jam, and then press On  button..
Fast blinkingCover open 
The cover is open.
The front access door is open.
Close the front access door.
  
Fast blinking Cartridge(s) Missing 
The following cartridge appears to be missing, not detected, orincorrectly inst alled: Tricolor 
OR 
The following cartridge appears to be missing, not detected, orincorrectly installed: Black 
OR
The following cartridge appears to be missing, not detected, or incorrectly installed: 
Tricolor 
Black
The print cartridges are missing or not seated correctly. 
Install or remove and reinsert print cartridges.
The tricolor or black print cartridgemight be installed in the wrong slot. 
Remove and reinsert the tricolor or black print cartridge print cartridge inthe correct slot.
The tape was not removed from one or both print cartridges. 
Remove the print cartridge, remove tape, and reinsert the print cartridge.
  
Low on Ink 
Tricolor 
HP recommends you have a replacement available to installwhen print quality is no longeracceptable. 
Click Help for more information. 
OR
The following cartridge is low on ink: 
Black
Print cartridges are getting low on ink.
Errors 43
Solve a problem
 
						

							On lightMessage displayed OnscreenSolution
HP recommends you have a replacement available to install when print quality is no longer acceptable. 
Click Help for more information.
 Ink Alert 
The following cartridge has been sufficiently depleted tocause poor print quality: 
Tricolor 
HP recommends you have a replacement available to installwhen print quality is no longeracceptable. 
OR 
The following cartridge has been sufficiently depleted to cause poor print quality: 
Black
HP recommends you have a replacement available to installwhen print quality is no longeracceptable.
Replace one or both print cartridgeswhen print quality is no longeracceptable.
Fast blinkingSingle Ink Cartridge Mode 
Note: Your printer may come with one ink cartridge. 
In this single cartridge mode, the printer may print more slowly, and printed colors may differ from those you would see with all of the cartridges.
Replace the tricolor print cartridge, or print in ink-backup mode with theblack print cartridge. For moreinformation, see Use ink-backupmode . 
Replace the black print cartridge, or print in ink-backup mode with thetricolor print cartridge. For moreinformation, see Use ink-backupmode .
Fast blinkingCartridge(s) Problem 
At least one of the cartridges has a problem. Click “Help” formore information.
The print cartridge(s) may be defective. 
1. Remove black print cartridge. 
2. Close door. 
3. If the On light is still blinking, replace the tricolor printcartridge. If the  On light is not blinking, replace the black printcartridge.
The cartridge cradle cannotmove. Please turn device poweroff. Check device for a paper jamor other obstruction.
The print carriage is stalled. 
Open the front access door, and check that the carriage is notblocked.
Chapter 6 
(continued) 
44 Solve a problem
Solve a problem
 
						

							On lightMessage displayed OnscreenSolution
Fast blinkingNoneThe product has a fatal error. 
1. Turn off the product. 
2. Unplug the power cord. 
3. Wait a minute, then plug the power cord back in. 
4. Turn on the product. 
If the problem persists, contact HP Support.
(continued) 
Errors 45
Solve a problem
 
						

							Chapter 6 
46 Solve a problem
Solve a problem
 
						

							7 Stop the current job
To stop a print job from the HP Printer 
▲ Press On button on the control panel. If the print job does not stop, press On button 
again. 
It can take a few moments for printing to be cancelled.
Stop the current job 47
Stop the current job
 
						

							Chapter 7 
48 Stop the current job
Stop the current job