HP Deskjet D1600 User Manual

							Replace the cartridges
To replace the cartridges 
1. Check that power is on. 
2. Remove cartridge. 
a . Open cartridge door.
Wait for print carriage to move to center of the product. 
b . Press down to release cartridge, then remove it from slot.
3.Insert new cartridge. 
a . Remove cartridge from packaging.
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							b. Remove plastic tape using pink pull tab.
c. Line up colored shaped icons, then slide cartridge into slot until it clicks into place.
d. Close cartridge door.
4.View the animation for this topic. 
Related topics 
•Choose the right cartridges 
•Order ink supplies
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							Use ink-backup mode
Use the ink-backup mode to operate the HP Printer with only one print cartridge. The ink- 
backup mode is initiated when a print cartridge is removed from the print cartridge 
carriage. During ink-backup mode, the product can only print jobs from the computer.
NOTE: When the HP Printer operates in ink-backup mode, a message is displayed 
on screen. If the message is displayed and two print cartridges are installed in the
product, verify that the protective piece of plastic tape has been removed from each
print cartridge. When plastic tape covers the print cartridge contacts, the product 
cannot detect that the print cartridge is installed.
Cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP 
printing device. This warranty does not cover HP ink products that have been refilled,
remanufactured, refurbished, misused, or tampered with. 
During the warranty period the product is covered as long as the HP ink is not depleted 
and the end of warrant y date has not been reached. The end of warranty date, in YYYY/ 
MM/DD format, may be found on the product as indicated:
For a copy of the HP Limited Warranty Statement, see the printed documentation that
came with the product.
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							6 Solve a problem
This section contains the following topics: 
•HP support 
•Setup troubleshooting 
•Print troubleshooting 
•Errors
HP support
•Support process 
•HP support by phone 
•Additional warranty options
Support process
If you have a problem, follow these steps: 
1. Check the documentation that came with the product. 
2. Visit the HP online support Web site at www.hp.com/support. HP online support is 
available to all HP customers. It is  the fastest source for up-to-date product 
information and expert assistance and includes the following features: 
• Fast access to qualified on line support specialists 
• Software and driver updates for the product 
• Valuable product and troubleshooting information for common problems
• Proactive product updates, support alerts , and HP newsgrams that are available 
when you register the product 
3. Call HP support. Support options and availability vary by product, country/region, and 
language.
HP support by phone
Phone support options and availability vary  by product, country/region, and language. 
This section contains the following topics:
•Phone support period 
•Placing a call 
•Support phone numbers
•After the phone support period 
Phone support period 
One year of phone support is available in North America, Asia Pacific, and Latin America 
(including Mexico). To determine the duration of phone support in Europe, the Middle 
East, and Africa, go to www.hp.com/support . Standard phone company charges apply.
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							Placing a call 
Call HP support while you are in front of the computer and the product. Be prepared to 
provide the following information: 
• Product name (HP Deskjet D1600 Printer series) 
• Serial number (located on the back or bottom of the product) 
• Messages that appear when the situation occurs 
• Answers to these questions: 
◦ Has this situation happened before? 
◦ Can you re-create it? 
◦ Did you add any new hardware or software to your computer at about the time 
that this situation began? 
◦ Did anything else occur prior to this situation (such as a thunderstorm, product 
was moved, etc.)? 
Support phone numbers 
For the most current HP list of telephone su pport numbers and call costs information, see
www.hp.com/support. 
After the phone support period 
After the phone support period, help is available from HP at an additional cost. Help may 
also be available at the HP online support Web site: www.hp.com/support . Contact your 
HP dealer or call the support phone number  for your country/region to learn more about 
support options.
Additional warranty options
Extended service plans are available for the HP Printer at additional costs. Go to
www.hp.com/support , select your country/region and language, then explore the services 
and warranty area for information about the extended service plans.
Setup troubleshooting
This section contains setup troubleshooting information for the product. 
Many issues are caused when the product is connected to the computer using a USB 
cable before the HP Photosmart software is installed on the computer. If you connected 
the product to your computer before the software installation screen prompts you to do 
so, you must follow these steps: 
Troubleshooting common setup issues 
1. Disconnect the USB cable from the computer. 
2. Uninstall the software (if you have already installed it). 
For more information, see Uninstall and reinstall the software . 
3. Restart your computer.
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							4.Turn off the product, wait one minute, then restart it. 
5. Reinstall the HP Photosmart software.
CAUTION:Do not connect the USB cable to the computer until prompted by the 
software instal lation screen.
This section contains the following topics: 
•The product will not turn on 
•After setting up the product, it does not print
•The registration screen does not appear
•Uninstall and reinstall the software
The product will not turn on
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Make sure the power cord is connected 
•Solution 2: Press the On button more slowly 
Solution 1: Make sure the power cord is connected
Solution: 
• Make sure the power cord is firmly connected to both the product and the power 
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
1Power connection
2Power cord and adapter
• If you are using a power strip, make sure the power strip is on. Or, try plugging 
the product directly into a power outlet. 
• Test the power outlet to make sure it is working. Plug in an appliance that you 
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet. 
• If you plugged the product into a switched outlet, make sure the outlet is switched 
on. If it is switched to on but still does not work, then there might be a problem 
with the power outlet.
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							Cause:The product was not properly connected to a power supply. 
If this did not solve the issue, try the next solution.
Solution 2: Press the On button more slowly
Solution: The product might not respond if you press the On button too quickly. 
Press the  On button once. It might take a few minutes for the product to turn on. If 
you press the  On button again during this time, you might turn the product off.
CAUTION:If the product still does not turn on, it might have a mechanical failure. 
Unplug the product from the power outlet. 
Contact HP support for service.
Go to: www.hp.com/support . If prompted, choose your country/region, and then 
click  Contact HP for information on calling for technical support.
Cause:You pressed the On button too quickly.
After setting up the product, it does not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Step 1: Press the On button to turn on the product 
•Step 2: Set your product as the default printer
•Step 3: Check the connection between the product and computer 
Step 1: Press the On button to turn on the product 
Solution: Look at the On button located on the product. If it is not lit, the product is 
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the  On button to turn on the product. 
Cause: The product might not have been turned on. 
If this did not solve the issue, try the next solution.
Step 2: Set your produc t as the default printer 
Solution: Use the system tools on your computer to change your product to be the 
default printer. 
Windows Vista users 
1. On the Windows taskbar, click Start, and then click Control Panel. 
2. Click Printers. 
3. Right-click the HP Printer icon, and then click Set as default printer.
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							Windows XP users 
1. On the Windows taskbar, click Start, and then click Printers and Faxes. 
2. Right-click the HP Printer icon, and then click Set as Default Printer. 
Windows 2000 users 
1. On the Windows taskbar, click Start, point to Settings, and then click Printers. 
2. Right-click the HP Printer icon, and then click Set as Default Printer. 
Cause: You sent the print job to the default printer, but this product was not the 
default printer. 
If this did not solve the issue, try the next solution.
Step 3: Check the connection between the product and computer
Solution: Check the connection between the product and computer. 
Cause: The product and computer were not communicating with each other.
The registration screen does not appear 
Solution: You can access the registration (Sign up now) screen from the Windows 
taskbar by clicking  Start, pointing to Programs or All Programs, HP, Deskjet D1600 
series , and then clicking Product Registration. 
Cause: The registration screen did not launch automatically.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before 
prompted by the software installation screen, you might need to uninstall and then 
reinstall the software. Do not simply delete the HP Printer application files from your 
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the HP Printer. 
To uninstall and reinstall the software 
1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control 
Panel ). 
2. Double-click Add/Remove Programs (or click Uninstall a program). 
3. Select HP Photosmart All-In-One Driver Software, and then click Change/ 
Remove . 
Follow the onscreen instructions. 
4. Disconnect the product from your computer. 
5. Restart your computer.
NOTE:It is important that you disconnect the product before restarting your 
computer. Do not connect the product to your computer until after you have 
reinstalled the software.
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							6.Insert the product CD-ROM into your computer’s CD-ROM drive and then start the 
Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on the 
CD-ROM drive and double-click it.
NOTE: If you no longer have the installation CD, you can download the software 
from www.hp.com/support .
7.Follow the onscreen instructions and the instructions provided in the printed 
documentation that came with the product. 
When the software installation is complete, the  HP Digital Imaging Monitor icon appears 
in the Windows system tray.
Print troubleshooting
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Check cartridges 
•Check paper 
•Check product 
•Check printe r settings 
•Reset the product
•Contact HP support
Check cartridges
Try the following solutions. 
•Step 1: Make sure you are using genuine HP ink cartridges 
•Step 2: Check the ink levels 
Step 1: Make sure you are using genuine HP ink cartridges 
Solution: Check to see if your ink cartridges are genuine HP ink cartridges.
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