HP Deskjet 460cb User Manual

Resolving printing problems 81
Blank page is printed
Check for empty print cartridges
Check the printer lights to see which cartridge is low. The Toolbox (Windows), HP Printer Utility (Mac OS), 
and Toolbox software for PDAs (Pocket PC and Palm OS) provides print cartridge information. If you are 
printing black text and a blank page prints, the black print cartridge might be empty. See Replacing the 
print cartridges.
Check the printer setup
See General troubleshooting tips.
Check the wireless...

 Chapter 5 - Maintaining and troubleshooting 82
Check the DPOF settings
If printing a DPOF file from a memory card, make sure the DPOF file was set up correctly in the device that 
created it. Please see the documentation that came with the device. Always load the media for portrait 
printing.
Check the borderless print settings
If printing using a PictBridge device, make sure the media settings in the device are correct or are 
defaulting to the current printer settings.
Check the wireless connection...

Resolving printing problems 83
Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of your printer. For 
information about margin settings, see Changing print settings.
If the text or graphics are cut off at the edges of the page, make sure the margin settings for the 
document do not exceed the printable area of your printer.
For information about margin settings, see Changing print settings.
Check the print mode
When you print documents that use...

 Chapter 5 - Maintaining and troubleshooting 84
Check the type of media loaded in the printer
Make sure the tray supports the type of media you have loaded. See Understanding supported media 
types and weights.
Make sure you have selected the tray in the printer driver that contains the media you want to use. See 
Transparencies.
Check the rollers in the printer
The rollers in the printer might be dirty, causing lines or smudges to appear on your printout. Turn off 
the printer, disconnect the power...

Resolving printing problems 85
Ink is smearing
Check the print settings
When you print documents that use more ink, allow more time for the pages to dry before handling or 
stacking the printouts. This is especially true for transparencies and photo papers. In the printer driver, 
select Best mode, and also increase the ink drying time and reduce the ink saturation using the 
ink volume control under the advanced color features (Windows) or ink features (Mac OS). However, 
note that decreasing ink...

 Chapter 5 - Maintaining and troubleshooting 86
Output is faded or dull colored
Check the print mode
The Fast Normal and Fast Draft modes in the printer driver allow you to print at a faster rate and are good 
for printing drafts. For better results, select Normal or Best mode.
Check the paper type setting
When printing on transparencies or other special media, select the corresponding media type in the 
printer driver. See Printing on special and custom-sized media.
Check the print cartridges
Check to...

Resolving printing problems 87
Wrong colors are printing
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver. See Changing print settings.
For Windows, try adjusting the Saturation, Brightness and Color Tone in the printer driver. For the 
Mac OS, adjust these settings from the Color Options panel under Paper Type/Quality, in the Print 
dialog box.
Check the print cartridges
Check to make sure that both cartridges are installed and functioning correctly. Print...

 Chapter 5 - Maintaining and troubleshooting 88
Colors do not line up properly
Check the print cartridges
Check to make sure that both cartridges are installed and functioning correctly. Print cartridges might 
need to be cleaned. See Cleaning the print cartridges. Print cartridges might have run out of ink. 
Replace any empty cartridge. Try removing and reinstalling the cartridges, making sure they snap 
firmly into place. See Replacing the print cartridges.
Whenever you install a new print cartridge,...

Resolving paper-feed problems 89
Resolving paper-feed problems
This section provides solutions to common paper-feed problems.
Media is not picked up from the input tray
Remove the media, straighten it, and reload.
Make sure you are using a supported size and type of media. See Selecting print media.
Make sure to fully extend the input tray extension if your printer model has an extension.
Pa p e r  s kew
Make sure the media is squarely against the alignment guide and that the media width guide is...

 Chapter 5 - Maintaining and troubleshooting 90
5.If the media is visible from the output slot, gently pull it out from the slot. If the media is not visible, 
open the front access cover and clear jammed media.
NOTE:Remove jammed media slowly and steadily to prevent media tear.
6.If the print carriage is obstructing the jam, gently push it to one side and then remove the media.
7.If the jammed media is not visible in the print area located inside the printer, remove what is visible in 
the input tray....