HP Deskjet 3050A User Manual

							
5.Restart the print spooler.
To restart the print spooler
a
. Depending upon your operating system, do one of the following:
Windows 7
•
From the Windows  Start menu, click  Control Panel , System and Security , and then Administrative Tools .
• Double-click  Services.
• Right-click the  Print Spooler, and then click  Properties.
• On the  General  tab, next to  Startup type , make sure that  Automatic is selected.
• If the service is not already running, under  Service status, click Start, and then click  OK.
Windows Vista
• From the Windows  Start menu, click  Control Panel , System and Maintenance , Administrative Tools .
• Double-click  Services.
• Right-click the  Print Spooler service , and then click Properties.
• On the  General  tab, next to  Startup type , make sure that  Automatic is selected.
• If the service is not already running, under  Service status, click Start, and then click  OK.
Windows XP
• From the Windows  Start menu, right click  My Computer.
• Click  Manage , and then click  Services and Applications .
• Double-click  Services, and then select  Print Spooler.
• Right-click 
Print Spooler , and click Restart to restart the service.
b . Make sure the correct product is
 set as the default printer.
The default printer has a check mark in  a black or green circle next to it.
c . If the wrong product is set as the default pri nter, right-click the correct product and select  Set as Default Printer.
d . Try using your product again.
6. Restart the computer.
7. Clear the print queue.
To clear the print queue
a
. Depending upon your operating system, do one of the following:
•
Windows 7 : From the Windows  Start menu, click  Devices and Printers .
• Windows Vista : From the Windows  Start menu, click  Control Panel , and then click  Printers.
• Windows XP : From the Windows  Start menu, click  Control Panel , and then click  Printers and Faxes .
b . Double-click the icon for your product to open the print queue.
c .On the  Printer menu, click  Cancel all documents  or Purge Print Document , and then click Yes to confirm.
d . If there are still documents in the queue, restart the comput
er and try printing again after the computer has restarted.
e . Check the print queue again to make sure it
 is clear, and then try to print again.
If the print queue is not clear, or if  it is clear but jobs are still failing to print, proc eed to the next solution.
If the above solutions do not resolve the problem, 
click here for more online troubleshooting .
Clear the print carriage
Remove any objects, such as paper, that are blocking the print carriage.
See 
Clear a paper jam  for more information.
NOTE:Do not use any tools or othe r devices to remove jammed  paper. Always use caution when removing jammed paper
from inside the product.
Clear the print carriage 39
 
						

							
 Click here to go online for more information.
Prepare the trays
Open output tray
▲Output tray must be open to begin printing.
Close cartridge door
▲
Cartridge door must be closed to begin printing.
 Click here to go online for more information
.
Printer failure
Resolve printer failure.
▲If you have already turned the printer off and then on, 
and this does not solve your problem, contact HP support.
  Please contact HP support for help .
Ink cartridge problem
First try removing and reinserting the car tridges. If this does not work, clean the cartridge c ontacts. If your problem is stil l not
resolved, 
Replace the cartridges .
Clean the ink cartridge contacts
CAUTION: The cleaning procedure should take onl y a few minutes. Make sure that the ink cartridges are reinstalled in
the product as soon as possible. It is  not recommended to leave the ink cartri dges outside of the product longer than 30
minutes. This could result in damage to  both the printhead and the ink cartridges.
1.Check that power is on.
2. Open cartridge access door.
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40 Solve a problem
 
						

							
Wait for the print carriage to move to the center of the product.
3. Remove the cartridge indicated in the error message.
4.Hold the ink cartridge by its sides with 
the bottom pointing up and locate the electr ical contacts on the ink cartridge. The
electrical contacts are four  small rectangles of copper or gold-colored metal on the bottom of the ink cartridge.
5.Wipe only the contacts with
 a dry swab or lint-free cloth.
CAUTION:Be careful to touch only the contac ts, and do not smear any of the ink or other debris elsewhere on the
cartridge.
6. On the inside of the product, locate the contacts in the pri
nthead. The contacts look like a set of four copper or gold-colored
pins positioned to meet the  contacts on the ink cartridge.
7.Use a dry swab or lint-free cl
oth to wipe the contacts.
8. Reinstall the ink cartridge.
Ink cartridge problem 41
 
						

							
9.Close the access door, and check if
 the error message has gone away.
10. If you still receive the err
or message, turn the product off, and then on again.
 Click here to go online for more information .
Networking
•Learn how to find your netw
ork security settings. Click here to go online for more information.
• Learn about the Network Di
agnostic Utility and other troubleshooting tips. 
Click here to go online  for more information.
• Learn how to change from a US
B to wireless connection. 
Click here to go online for more information.
• Learn how to work with your firewall and 
antivirus programs during printer setup. 
Click here to go online for more
information.
HP support
•Register the product
•
Support process
•
HP support by phone
•
Additional warranty options
Register the product
By taking just a few quick minutes to register, you can enjoy  quicker service, more efficient support, and product support aler ts.
If you did not register your printer while inst alling the software, you can register now at 
http://www.register.hp.com.
Support process
If you have a problem, follow these steps:
1.Check the documentation th
at came with the product.
2. Visit the HP online support Web site at 
www.hp.com/support
. HP online support is av ailable to all HP customers. It is the
fastest source for up-to-date product infor mation and expert assistance and includes the following features:
• Fast acce
ss to qualified online support specialists
• Software and driver updates for the product
• Valuable product and troubleshoot
ing information for common problems
• Proactive product updates, su
pport alerts, and HP newsgrams that are available when you register the product
3. Call HP support. Support options and availabili
ty vary by product, country/region, and language.
HP support by phone
Phone support options and av ailability vary by product, country/region, and language.
This section contains the following topics:
•
Phone support period
•
Placing a call
•
Support phone numbers
•
After the phone support period
Phone support period
One year of phone support is available in N orth America, Asia Pacific, and Latin America (including Mexic o). To determine
the duration of phone support in Europe,  the Middle East, and Africa, go to 
www.hp.com/support. Standard phone company
charges apply.
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42 Solve a problem
 
						

							
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to provide the following information:
• Product name (HP Deskje
t 3050A J611 series)
• Model number (located inside the cartridge door)
•Serial number (located on the back or bottom of the product)
• Messages that appear when the situation occurs
• Answers to these questions:
◦Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or softwa
re to your computer at about the time that this situation began?
◦ Did anything else occur prior to
 this situation (such as a thunderstorm, product was moved, etc.)?
Support phone numbers
For the most current HP list  of telephone support numbers a nd call costs information, see www.hp.com/support.
After the phone support period
After the phone support period, help is availa ble from HP at an additional cost. Help may also be available at the HP online
support Web site: 
www.hp.com/support . Contact your HP dealer or  call the support phone number for your country/region to
learn more about support options.
Additional warranty options
Extended service plans are avai lable for the HP All-in-One at additional costs. Go to www.hp.com/support , select your country/
region and language, then explore  the services and warranty area for information about th e extended service plans.
HP support 43
 
						

							
Chapter 9
44 Solve a problem
 
						

							
10 Technical information
The technical specifications and internationa l regulatory information for the HP All- in-One are provided in this section.
For additional specificat ions, see the printed documentation th at came with the HP All-in-One.
This section contains  the following topics:
•
Notice
•
Specifications
•
Environmental product  stewardship program
•
Regulatory notices
Notice
Specifications
Technical specifications for the  HP All-in-One are provided in this section.  For complete product specifications, see the Product
Data Sheet at 
www.hp.com/support .
System requirements
For information about future ope rating system releases and support, visit the HP on line support Web site at 
www.hp.com/
support.
Environmental specifications
• Recommended operating temperature range
: 15 ºC to 32 ºC (59 ºF to 90 ºF)
• Allowable operating temperature range: 
5 ºC to 40 ºC (41 ºF to 104 ºF)
• Humidity: 15% to 80% RH non-cond
ensing; 28 ºC maximum dewpoint
• Non-operating (Storage) temp
erature range: –40 ºC to 60 ºC (–40 ºF to 140 ºF)
• In the presence of high electromagne
tic fields, it is possible the output from  the HP All-in-One may be slightly distorted
• HP recommends using a USB cable less than 
or equal to 3 m (10 feet) in length to minimize injected noise due to potential
high electromagnetic fields
Input tray capacity
Plain paper sheets (80 g/m
2 [20lb]): Up to 50
Envelopes: Up to 5
Index cards: Up to 20
Photo paper sheets: Up to 20
Output tray capacity
Plain paper sheets (80 g/m
2 [20lb]): Up to 30
Technical information 45
 
						

							
Envelopes: Up to 5
Index cards: Up to 10
Photo paper sheets: Up to 10
Paper size
For a complete list of supported media sizes, see the printer software.
Paper weights
Plain Paper: 64 to 90 g/m² (16 to 24 lb)
Envelopes: 75 to 90 g/m² (20 to 24 lb)
Cards: Up to 200 g/m² (110-lb index maximum)
Photo Paper: Up to 280 g/m² (75 lb)
Print specifications
• Print speeds vary according to the complexity of the document
• Method: drop-on-demand thermal inkjet
• Language: PCL3 GUI
Copy specifications
• Digital image processing
• Copy speeds vary according to the co
mplexity of the document and model
Scan specifications
• Resolution: up to 1200 x 1200 ppi optical
For more information about
 ppi resolution, see the scanner software.
• Color: 24-bit color, 8-bit grayscale (256 levels of gray)
• Maximum scan size from glass: 
21.6 x 29.7 cm (8.5 x 11.7 inches)
Print resolution
Draft mode
• Color Input/Black Render: 300x300dpi
• Output (Black/Color): Automatic
Normal mode
• Color Input/Black Render: 600x300dpi
• Output (Black/Color): Automatic
Plain-Best mode
• Color Input/Black Render: 600x600dpi
• Output: 600x1200dpi (Black), Automatic (Color)
Photo-Best mode
• Color Input/Black Render: 600x600dpi
• Output (Black/Color): Automatic
Max DPI mode
• Color Input/Black Render: 1200x1200dpi
• Output: Automatic (Black),
 4800x1200 optimized dpi (Color)
Power specifications
0957-2286
• Input voltage: 100-240Vac (+/- 10%)
• Input frequency: 50/60 Hz (+/- 3Hz)
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46 Technical information
 
						

							
0957-2290
•Input voltage: 200-240Vac (+/- 10%)
• Input frequency: 50/60 Hz (+/- 3Hz)
NOTE:
Use only with the power adapter supplied by HP.
Cartridge yield
Visit 
www.hp.com/go/le arnaboutsupplies for more information on es timated cartridge yields.
Acoustic information
If you have Internet access, you  can get acoustic information from the HP Web site. Go to: 
www.hp.com/support.
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an envir onmentally sound manner. Design for recycling has
been incorporated into this produc t. The number of materials has been kept to a minimum while ensuring proper functionality
and reliability. Dissimilar  materials have been designed to  separate easily. Fasteners and othe r connections are easy to locate,
access, and remove using common  tools. High priority parts have been designed  to access quickly for efficient disassembly and
repair.
For more information, visi t HP’s Commitment to the  Environment Web site at:
www.hp.com/hpinfo/globalcitiz enship/environment/index.html
This section contains  the following topics:
•
Eco-Tips
•
Paper use
•
Plastics
•
Material safety  data sheets
•
Recycling program
•
HP inkjet supplie s recycling program
•
Power consumption
•
Sleep mode
•
Disposal of waste equipment by users in  private households in the European Union
•
Chemical Substances
Eco-Tips
HP is committed to helping customers reduce their environmenta l footprint. HP has provided the Eco-Tips below to help you
focus on ways to assess and re duce the impact of your printing choices. In addition  to specific features in this product, please
visit the HP Eco Solutions we b site for more information on  HP’s environmental initiatives.
www.hp.com/hpinfo/globalc itizenship/environment/
Your products Eco features
• Energy Savings information : To determine the ENERGY STAR® quali fication status for this product, see 
www.hp.com/
go/energystar.
• Recycled Materials : For more information regarding re cycling of HP products, please visit:
www.hp.com/hpinfo/globalcitiz enship/environment/recycle/
Paper use
This product is suited for th e use of recycled paper according to DIN 19309 and EN 12281:2002.
Plastics
Plastic parts over 25 grams are ma rked according to international standards that enhance the ability to identify plastics for
recycling purposes at the end of product life.
Material safety data sheets
Material safety data sheets (MSDS) ca n be obtained from the HP Web site at:
www.hp.com/go/msds
Environmental product stewardship program 47
 
						

							
Recycling program
HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some
of the largest electronic recycl ing centers throughout the world. HP conserves  resources by reselling some of its most popular
products. For more informati on regarding recycling of HP  products, please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
HP inkjet supplies recycling program
HP is committed to prot ecting the environment. The HP I nkjet Supplies Recycling Program is  available in many countries/
regions, and lets you recycle used print ca rtridges and ink cartridges free of charge. For more information, go to the followin g
Web site:
www.hp.com/hpinfo/gl obalcitizenship/environment/recycle/
Power consumption
Hewlett-Packard printing and  imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S.
Environmental Protection Agency’s ENERGY  STAR specifications for imaging equipment. The following mark will appear
on ENERGY STAR qualifi ed imaging products:
Additional ENERGY STAR qualified imagi ng product model information is listed at: www.hp.com/go/energystar
Sleep mode
• Power usage is reduced 
while in Sleep mode.
• After initial setup of printer, the printer will 
enter Sleep mode after 5 minutes of inactivity.
• The time to Sleep mode cannot be changed.
Chapter 10
48 Technical information