HP Deskjet 3050 J610a User Manual

8 Solve a problem
This section contains the following topics: 
•Improve print quality 
•Clear a paper jam 
•Unable to print 
•Networking 
•HP support
 Click here to go online for more information .
Improve print quality
1.Make sure you are using genuine HP cartridges. 
2. Check the print properties to make sure you have selected the appropriate paper type 
and print quality from the  Media drop-down list. In the Printer Software, click Printer 
Actions  and then click Set Preferences to access the print...

5.Print a diagnostics page if the cartridges are not low on ink. 
To print a diagnostics page 
a . Load letter or A4 unused plain white paper into the input tray. 
b . In the Printer Software, click Printer Actions and then click Maintenence 
Tasks  to access the Printer Toolbox. 
c . Click Print Diagnostic Information to print a diagnostics page. Review the blue, 
magenta, yellow, and black boxes on the diagnostics page. If you are seeing 
streaks in the color and black boxes, or no ink in portions of...

Clear a paper jam
Clear a paper jam. 
To clear a paper jam 
1. Press the cancel button to try to clear the jam automatically. If this does not work, the 
paper jam will need to be cleared manually. 
2. Locate the paper jam 
Input tray 
If the paper jam is located near the back input tray, pull the paper gently out of the 
input tray.
Output tray 
• If the paper jam is located near the front output tray, pull the paper gently out of 
the output tray.
• You may need to open the carriage door and slide the...

Inside of printer 
• If the paper jam is located inside the printer, open the cleanout door located on 
the bottom of the printer. Press tabs on both sides of the cleanout door.
• Remove jammed paper.
• Close the cleanout door. Gently push the door towards the printer until both
latches snap into place.
3. Press the OK selection button on the control panel to continue the current job. 
If the above solutions do not resolve the problem, click here for more online
troubleshooting . 
Prevent paper jams 
•...

Unable to print
Make sure that the printer is turned on and that there is paper in the tray. If you are still 
unable to print, try the following in order: 
1. Check for error messages and resolve. 
2. Disconnect and reconnect the USB cable. 
3. Verify that the product is not paused or offline. 
To verify that the product is not paused or offline
NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this 
issue.
 Click here to go online for more information . Otherwise, follow the...

5.Restart the print spooler. 
To restart the print spooler
NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this 
issue.
 Click here to go online for more information . Otherwise, follow the steps 
below.
a . Depending upon your operating system, do one of the following: 
Windows 7 
• From the Windows  Start menu, click Control Panel, System and Security, 
and then  Administrative Tools. 
• Double-click  Services. 
• Right-click the  Print Spooler, and then click Properties. 
•On...

6.Restart the computer. 
7. Clear the print queue. 
To clear the print queue
NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this 
issue.
 Click here to go online for more information . Otherwise, follow the steps 
below.
a . Depending upon your operating system, do one of the following: 
• Windows 7: From the Windows Start menu, click Devices and Printers. 
• Windows Vista: From the Windows Start menu, click Control Panel, and 
then click  Printers. 
• Windows XP: From the...

lights are still blinking, then one or both cartridges may be defective. To determine if one 
cartridge is defective do the following: 
1. Remove black cartridge. 
2. Close cartridge door. 
3. If the On light blinks, the tri-color cartridge should be replaced. If the On light does 
not blink, replace the black cartridge.
Prepare the trays
Open output tray 
▲ Output tray must be open to begin printing.
Close cartridge door 
▲ Cartridge door must be closed to begin printing.
 Click here to go online for...

Networking
•Learn how to find your network security settings. Click here to go online for more
information. 
• Learn about the Network Diagnostic Utility and other troubleshooting tips. Click here
to go online for more information. 
• Learn how to change from a USB to wireless connection. Click here to go online for
more information. 
• Learn how to work with your firewall and anti-virus programs during printer setup.
Click here to go online for more information.
HP support
•Register the product...

•Support phone numbers 
•After the phone support period 
Phone support period 
One year of phone support is available in No rth America, Asia Pacific, and Latin America 
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and Africa, go to www.hp.com/support . Standard phone company charges apply. 
Placing a call 
Call HP support while you are in front of the computer and the product. Be prepared to 
provide the following information: 
• Product name (HP Deskjet...