HP Designjet Z6100ps 60 User Manual

15Front-panel error messages
Under certain circumstances, a front-panel er ror message appears. Follow the advice in the
Recommendation column to resolve the error.
If an error message appears  on the front panel that is not included in this list, and you are in doubt over
the correct response, co ntact HP Support. See 
HP Customer Care on page 183.
Table  15-1  Text messages
MessageRecommendation
[Color] cartridge has expiredReplace the cartridge. See Remove an ink cartridgeon page 59 and Insert an ink...

MessageRecommendation
PDL Error: out of paperLoad more paper.
PDL Error: parsing errorThe print job is unintelligible to the printer. Try to recreate and
resend it. Check your cable connections.
PDL Error: print mode errorThe paper type or print quality specified for the job are
incorrect. Change the loaded paper type or the print settings.
PDL Error: printing errorTry sending the job again.
PDL Error: virtual memory fullRestart the printer and try resending the job; if necessary, reduce
the complexity...

Error codeRecommendation
63.04An input/output problem has occurred with the network card. Try the following
remedies:
●Make sure that the network cable is correctly connected to the network card.
● Verify that your printer firmware is up to date. See 
Update the printerfirmware on page 141.
If the problem persists, contact HP Support. See 
HP Customer Care on page 183 .
71.03An “out of memory” failure has occurred.  HP recommends that you remove any
unnecessary files from the printers hard  disk through...

16Get help
● Introduction
● HP Instant Support
● HP Proactive Support
● HP Customer Care
● HP Designjet Online
● Other sources of information
182 Chapter  16   Get help
Get help
 

Introduction
HP Customer Care offers award-winning support to ensure that you get the most from your HP Designjet.
HP Customer Care provides comprehensive, proven  support expertise and new technologies to give you
unique end-to-end support. Servic es include setup and installation, troubleshooting tools, warranty
upgrades, repair and exchange services, phone  and Web support, software updates, and self-
maintenance services. For more informat ion about HP Customer Care, go to: 
http://www.hp.com/go/...

●If the problem appears to be rela
ted to your software program, first contact your software vendor.
● If you call one of the Hewlett-Pack
ard offices, have the following information available to help us
answer your questions more quickly:
● The printer you are using (the product number and the serial numb
er, found on the label at the
back of the printer on the front panel: select the 
 icon, and then  View printer
information .
● The printers Service ID (also in the  View printer information option.)
●...

●China: 800 810 59 59, 10 6564 59 59
● Colombia: 01 8000 51 HP INVENT, local 571 606 9191
● Czech Republic: 420 261 307 310
● Denmark: 70 11 77 00
● Ecuador: 999 119, 1 800 225 528
● Egypt: 202 532 5222
● Finland: 0203 53232
● France: 08 26 10 49 49
● Germany: 0180 52 58 143
● Greece: 210 6073603, 801 11 22 55 47
● Guadaloupe: 0800 99 00 11, 877 219 8791
● Guatemala: 1 800 999 5105, 1 800 711 2884
● Hong Kong: 852 3002 8555
● Hungary: 06 1 382 1111
● India: 1 600 112 267
● Indonesia: 350 3408
● Ireland:...

●Philippines: 632 888 6100
● Poland: 22 566 6000
● Portugal: 213 164 164
● Puerto Rico: 1 800 652 6672
● RSA: 27 11 258 9301, local 086 000 1030
● Romania: 40 21 315 4442
● Russia: 095 797 3520, 812 3467 997
● Saudi Arabia: 6272 5300
● Slovakia: 2 50222444
● South Africa: 0800 001 030
● Spain: 902 010 333
● Sweden: 077 130 30 00
● Switzerland: 0848 80 20 20
● Taiwan: 886 2 872 28000
● Thailand: 0 2353 9000
● Tunisia: 71 89 12 22
● Turkey: 216 444 71 71
● UAE: 800 4520, 04 366 2020
● Ukraine: 44 4903520
●...

●Technical documentation and training videos
● Latest product information about printers, supplies, accessories, software, and so on
● Supplies Center for all you need
 to know about ink and paper
You decide the information you need by customizing yo ur registration for the products you have purchased
and your type of busine ss, and by setting your communication preferences.
Register at HP Designjet Onli ne for the best performance.
HP Designjet Online is available  in English, German, French, Italia n,...

17Printer specifications
● Functional specifications
● Physical specifications
● Memory specifications
● Power specifications
● Ecological specifications
● Environmental specifications
● Acoustic specifications
188 Chapter  17   Printer specifications
Printer specifications