HP DesignJet Z6100 60 User Manual

							15Front-panel error messages
Under certain circumstances, a front-panel er ror message appears. Follow the advice in the
Recommendation column to resolve the error.
If an error message appears  on the front panel that is not included in this list, and you are in doubt over
the correct response, co ntact HP Support. See 
HP Customer Care on page 183.
Table  15-1  Text messages
MessageRecommendation
[Color] cartridge has expiredReplace the cartridge. See Remove an ink cartridgeon page 59 and Insert an ink cartridge on page 61.
[Color] cartridge is missingInsert a cartridge of the correct color. See Insert an ink
cartridge on page 61.
[Color] cartridge is out of inkReplace the cartridge. See Remove an ink cartridgeon page 59 and Insert an ink cartridge on page 61.
[Color] printhead #[n] error: not presentInsert the correct printhead. See Insert a printhead
on page 64.
[Color] printhead #[n] error: please removeRemove the incorrect printhead  and insert a new printhead of
the correct type (color and number). See Remove a printhead
on page 61 and Insert a printhead on page 64.
[Color] printhead #[n] error: replaceRemove the non-functional printhead and insert a new
printhead. See 
Remove a printhead on page 61  and Insert aprinthead on page 64.
[Color] printhead #[n] error: reseatRemove and reinsert the same printhead, or try cleaning the
electrical connections. If necessary, insert a new printhead.
See 
Front panel recommends reseating or replacing a
printhead on page 168.
[Color] printhead #[n] out of warrantyThe printheads warranty has ended, because of the length of
time it has been in operation or because of the volume of ink
used. See 
Legal information on page 193 .
[Color] printhead #[n] warranty warningThe printheads warranty may be  invalidated by the use of the
wrong kind of ink. See 
Legal information on page 193.
[Warning] internal failure:  Unable to create printThe internal print files are not av ailable in the printer. Load the
internal print files throug h the Embedded Web Server.
IO errorRestart the printer. If the problem persists, contact HP Support.
See 
HP Customer Care on page 183.
IO warningTry again; if the problem pers ists, contact HP Support. See HP
Customer Care on page 183.
PDL Error: Ink system not readyClean the printheads. See Clean the printheads on page 168.
PDL Error: Job clippedThe image is too large for the  paper or for the printer. Load
larger paper if possible,  or reduce the image size.
PDL Error: memory full Restart the printer and try resending the job; if necessary, reduce
the complexity of the job.
179
Error messages
 
						

							MessageRecommendation
PDL Error: out of paperLoad more paper.
PDL Error: parsing errorThe print job is unintelligible to the printer. Try to recreate and
resend it. Check your cable connections.
PDL Error: print mode errorThe paper type or print quality specified for the job are
incorrect. Change the loaded paper type or the print settings.
PDL Error: printing errorTry sending the job again.
PDL Error: virtual memory fullRestart the printer and try resending the job; if necessary, reduce
the complexity of the job.
Replace [color] cartridgeReplace the cartridge. See Remove an ink cartridge
on page 59 and Insert an ink cartridge on page 61.
Reseat [color] cartridgeRemove and reinsert the same cartridge. See Remove an inkcartridge on page 59  and Insert an ink cartridge on page 61 .
Update: failed. Invalid file Make sure that you have selected the correct firmware update
file. Then try again to perform the update.
Under certain circumstances, a fr ont-panel numeric error message app ears. Follow the advice in the
Recommendation column to resolve the error.
If an error message appears  on the front panel that is not included in this list, turn off the printer and then
turn it back on. If the problem  persists, contact HP Support. See 
HP Customer Care on page 183.
Table  15-2   Numeric error messages
Error codeRecommendation
26.n.01 (where n = the subject ink
cartridge number)Remove the subject ink cartridge and reinstall  it in the printer. If the error persists,
replace the subject ink cartridge. If the  problem persists, contact HP Support. See HP
Customer Care on page 183.
29.01The maintenance cartridge is not inserted  correctly. Open the maintenance cartridge
door on the right side of the printer, make sure that the maintenance cartridge is
correctly seated, and then close the door . If the problem persists, replace the
maintenance cartridge. If the problem persists, contact HP Support. See 
HP CustomerCare on page 183.
32.1.01A take-up reel error has occurred. Make  sure that the paper is adequately taped to
the take-up reel spindle core, and then make sure that the winding direction is correctly
set.
32.2.01The take-up reel can not be detected. Make sure that the take-up reel sensor cable is
correctly connected.
61.01 The file format is incorrect and the printer cannot process the job. Try the following
remedies:
● Turn off the printer by using the Power  button on the front panel and the power
switch at the back of the printer, an d then disconnect the power cord—then
reconnect the power cord and turn on the printer.
● Make sure that the graphic language setting is correct. See 
Change the graphiclanguage setting on page 102.
● Resubmit the file to the printer.
● Verify that your printer firmware is up to date. See 
Update the printer
firmware on page 141.
If the problem persists, contact HP Support. See 
HP Customer Care on page 183.
Table  15-1   Text messages (continued)
180 Chapter  15   Front-panel error messages
Error messages
 
						

							Error codeRecommendation
63.04An input/output problem has occurred with the network card. Try the following
remedies:
●Make sure that the network cable is correctly connected to the network card.
● Verify that your printer firmware is up to date. See 
Update the printerfirmware on page 141.
If the problem persists, contact HP Support. See 
HP Customer Care on page 183 .
71.03An “out of memory” failure has occurred.  HP recommends that you remove any
unnecessary files from the printers hard  disk through the Embedded Web Server.
74.01An error occurred when uploading the firmware update file. Try the following
remedies:
● Turn off the printer by using the Power 
button on the front panel and the power
switch at the back of the printer, an d then disconnect the power cord—then
reconnect the power cord and turn on the printer.
● Try again to upload the firmware update file to the printer. See 
Update the printer
firmware on page 141.
If the problem persists, contact HP Support. See 
HP Customer Care on page 183 .
76.03A “disk out of space” has occurred. Try the following remedies:
● Turn off the printer by using the Power 
button on the front panel and the power
switch at the back of the printer, an d then disconnect the power cord—then
reconnect the power cord and turn on the printer.
● Resubmit the file to the printer.
● HP recommends that you remove any un
necessary files from the printers hard
disk through the Embedded Web Server.
● Perform an Electrically Erasable Read-
Only Memory (EEROM) reset and then
resubmit the file to the printer.
If the problem persists, contact HP Support. See 
HP Customer Care on page 183 .
77.04An Embedded Web Server internal software  error has occurred. Try the following
remedies:
● Turn off the printer by using the Power 
button on the front panel and the power
switch at the back of the printer, an d then disconnect the power cord—then
reconnect the power cord and turn on the printer.
● Verify that your printer firmware is up to date. See 
Update the printerfirmware on page 141.
If the problem persists, contact HP Support. See 
HP Customer Care on page 183 .
81.01, 81.03, 86.01 Open the printer window and make sure that there are no obstacles restricting the
movement of the drive roller. If the paper  has jammed and is restricting the movement
of the drive roller, lift the paper load lever  and clear the obstruction. If the problem
persists, contact HP Support. See 
HP Customer Care on page 183.
Table  15-2  Numeric error messages (continued)
181
Error messages
 
						

							16Get help
● Introduction
● HP Instant Support
● HP Proactive Support
● HP Customer Care
● HP Designjet Online
● Other sources of information
182 Chapter  16   Get help
Get help
 
						

							Introduction
HP Customer Care offers award-winning support to ensure that you get the most from your HP Designjet.
HP Customer Care provides comprehensive, proven  support expertise and new technologies to give you
unique end-to-end support. Servic es include setup and installation, troubleshooting tools, warranty
upgrades, repair and exchange services, phone  and Web support, software updates, and self-
maintenance services. For more informat ion about HP Customer Care, go to: 
http://www.hp.com/go/
designjet/.
HP Instant Support
HP Instant Support Professional Edition is HPs su ite of troubleshooting tools that collect diagnostic
information from your printer and match it with inte lligent solutions from HPs knowledge bases, allowing
you to resolve problems as quickly as possible.
To start an HP Instant Support session, click on the link in the  Support tab of your pr inters Embedded
Web Server. See 
Access the Embedded Web Server on page 23 .
To use HP Instant Support, the following conditions must be met:
● Because HP Instant Support is accessible only th
rough the Embedded Web Server, you must have a
TCP/IP connection to your printer.
● Because HP Instant Support is a Web-based service,
 you must have access to the World Wide Web,
HP Instant Support is currently available in English,  Korean, Simplified Chinese, and Traditional Chinese.
For more information about HP  Instant Support, go to: 
http://www.hp.com/go/ispe/.
HP Proactive Support
HP Proactive Support is a troublesh ooting support tool that identifies, diagnoses, and reso lves issues you
might encounter when using your commercial imagin g and printing products. HP Proactive Support is
embedded into multiple HP software programs in cluding the HP Easy Printer Care (Windows) and HP
Printer Utility (Mac OS), allowing you to easily and  conveniently monitor, update and maintain all of your
HP printers.
For more information about HP Proactive Support, go to: 
http://www.hp.com/go/proactivesupport .
HP Customer Care
As your strategic support partner, we  make it our business to help keep your business running smoothly.
HP Customer Care offers award-winni ng support to ensure that you get the most from your HP Designjet.
HP Customer Care provides comprehensive, proven  support expertise and leverages new technologies to
give customers unique end-to-end su pport. Services include setup and installation, troubleshooting tools,
warranty upgrades, repair and exchange services, phone and Web support, software updates, and self-
maintenance services . To find out more about HP Customer Care, go to 
http://www.hp.com/go/
designjet/. For the most current contact information, click on the  Contact HP link or call the phone
number in the Quick Reference Guide  provided with your printer.
What to do before you call:
● Review the troubleshooting suggestions in this guide.
● Review the relevant driver document
ation supplied with this printer (for users sending PostScript files
or those using Microsoft Windows).
● If you have installed third-par
ty software drivers and RIPs, refer to their documentation.
Introduction 183
Get help
 
						

							●If the problem appears to be rela
ted to your software program, first contact your software vendor.
● If you call one of the Hewlett-Pack
ard offices, have the following information available to help us
answer your questions more quickly:
● The printer you are using (the product number and the serial numb
er, found on the label at the
back of the printer on the front panel: select the 
 icon, and then  View printer
information .
● The printers Service ID (also in the  View printer information option.)
● If there is an error code on th
e front panel, make note of it.
● The brand name and model number 
of the computer you are using
● Any special equipment or software you are usin
g (for example, spoolers, networks, switch-
boxes, modems, or special software drivers)
● The part number of the network cable you are using and the name of the store though which it
was purchased
● The type of interface used on your printer (USB or network)
● The software name and version you are using
● Print out the service in
formation prints. You may be asked  to fax them to the support center
helping you.
On the front panel: select the 
 icon, and then select  Internal prints > Service
information prints > Print all pages .
Through the Embedded Web Server: go to the  Service support page in the Support tab,
and then select  Printer information  > Print all pages.
Telephone numbers
For an up-to-date list of HP Support telephone numbers, go to http://welcome.hp.com/country/us/en/
wwcontact_us.html. If you do not have access to th e Web, try one of the numbers below.
● Algeria: 213 17 63 80
● Argentina: 0 800 777 HP INVENT, local 5411 4778 8380
● Australia: 13 10 47
● Austria: 0810 00 10 00
● Bahrain: 800 171
● Belgium: (0) 78 600 600
● Bolivia: 0 800 1110, local 54 11 4708 1600
● Brazil: 0800 157 751, local 55 11 3747 7799
● Canada: 1 800 HP INVENT
● Caribbean: 1 800 711 2884
● Central America: 1 800 711 2884
● Chile: 800 HP INVENT, 123 800 360 999
184 Chapter  16   Get help
Get help
 
						

							●China: 800 810 59 59, 10 6564 59 59
● Colombia: 01 8000 51 HP INVENT, local 571 606 9191
● Czech Republic: 420 261 307 310
● Denmark: 70 11 77 00
● Ecuador: 999 119, 1 800 225 528
● Egypt: 202 532 5222
● Finland: 0203 53232
● France: 08 26 10 49 49
● Germany: 0180 52 58 143
● Greece: 210 6073603, 801 11 22 55 47
● Guadaloupe: 0800 99 00 11, 877 219 8791
● Guatemala: 1 800 999 5105, 1 800 711 2884
● Hong Kong: 852 3002 8555
● Hungary: 06 1 382 1111
● India: 1 600 112 267
● Indonesia: 350 3408
● Ireland: 1 890 946500
● Israel: 09 830 4848
● Italy: 02 3859 1212
● Jamaica: 0 800 711 2884
● Japan: software 0120 0141
21, hardware 0120 742594
● Korea: 82 1588 3003
● Luxembourg: 27 303 303
● Malaysia: 1 800 80 5405
● Martinique: 0 800 99 00, 877 219 8671
● Mexico: 01 800 472 6684, local 5258 9922
● Middle East: 4 366 2020
● Morocco: 2240 4747
● Netherlands: 0900 1170 000
● New Zealand: 09 365 9805
● Norway: 800 62 800
● Paraguay: 00 811 800, 800 711 2884
● Panama: 001 800 711 2884
● Peru: 0 800 10111
HP Customer Care 185
Get help
 
						

							●Philippines: 632 888 6100
● Poland: 22 566 6000
● Portugal: 213 164 164
● Puerto Rico: 1 800 652 6672
● RSA: 27 11 258 9301, local 086 000 1030
● Romania: 40 21 315 4442
● Russia: 095 797 3520, 812 3467 997
● Saudi Arabia: 6272 5300
● Slovakia: 2 50222444
● South Africa: 0800 001 030
● Spain: 902 010 333
● Sweden: 077 130 30 00
● Switzerland: 0848 80 20 20
● Taiwan: 886 2 872 28000
● Thailand: 0 2353 9000
● Tunisia: 71 89 12 22
● Turkey: 216 444 71 71
● UAE: 800 4520, 04 366 2020
● Ukraine: 44 4903520
● United Kingdom: 0870 842 2339
● United States: 1 800 HP INVENT
● Uruguay: 54 11 4708 1600
● Venezuela: 0 800 HP INVENT, local 58 212 278 8000
● Vietnam: 84 8 823 45 30
● West Africa (French): 351 213 17 63 80
HP Designjet Online
HP offers dedicated services and resources to ensure you always get 
the best performance from your HP
Designjet products and solutions.
Register at HP Designjet Online, your  large-format printing community at 
http://www.hp.com/go/
designjet/ for unrestricted access to:
● Downloads of the latest printer firmware, dr
ivers, software, paper profiles, and so on
● Technical support, including online troubles
hooting, customer care contacts, and more
● Forums for direct contact with the experts, both HP and your colleagues
● Warranty tracking online, for your peace of mind
186 Chapter  16   Get help
Get help
 
						

							●Technical documentation and training videos
● Latest product information about printers, supplies, accessories, software, and so on
● Supplies Center for all you need
 to know about ink and paper
You decide the information you need by customizing yo ur registration for the products you have purchased
and your type of busine ss, and by setting your communication preferences.
Register at HP Designjet Onli ne for the best performance.
HP Designjet Online is available  in English, German, French, Italia n, Spanish, Portuguese, Japanese,
Korean, Simplified Chinese, and Traditional Chinese.
Other sources of information
More information is available from the following sources:
● The Embedded Web Server provides information about
 your printer status, technical support, online
documentation, and so on. See 
Printer software on page 9 .
● The Printer assembly document 
that came with your printer
Other sources of information 187
Get help
 
						

							17Printer specifications
● Functional specifications
● Physical specifications
● Memory specifications
● Power specifications
● Ecological specifications
● Environmental specifications
● Acoustic specifications
188 Chapter  17   Printer specifications
Printer specifications