HP DesignJet Z3100ps GP 44 User Manual

2.To avoid an electric shock, switch the printer off and unplugged it.
3.Open the transparent window.
4.Find the printhead drop detector beside the stored printhead carriage.
5.Remove any debris blocking the printhead drop detector.
ENWW Clean the printhead drop detector 181Ink system issues
 

6.With a dry lint free cloth, wipe the surface of the drop detector to remove any non-visible debris.
7.Close the window.
8.Plug in and switch on the printer.
9.Power the printer on at the front panel.
Align the printheads
Precise alignment between printheads is essential for accurate colors, smooth color transitions, and sharp
edges in graphical elements. Your printer has an automatic printhead alignment process which runs
whenever a printhead has been accessed or replaced.
In cases where the paper has...

NOTE:If the paper has jammed, it is recommended that you reinsert the printheads and initiate
the realignment procedure with the Image Quality Maintenance menu 
.
TIP:Photo paper is recommended for the best quality; plain, bond and thin coated papers
provide acceptable but marginal results.
CAUTION:Do not use transparent or semi-transparent paper to align the printheads.
Reinsert printheads procedure
1.If the realignment process is running and the wrong paper is loaded, press the Cancel key on the
front...

Image Quality Maintenance menu procedure
1.Load the paper you wish to use, see Paper handling on page 25. You can use a roll or cut sheet,
however, it must be A3 landscape or larger (420 by 297 mm). Photo paper is recommended for the
best results; plain, bond and thin coated papers provide acceptable but marginal results.
NOTE:If you are using an A3 cut sheet, ensure it is loaded so the larger side feeds into the
printer.
CAUTION:Do not use transparent or semi-transparent paper to align the printheads....

the carriage lid after every insertion. The front-panel display indicates the failing one showing the
reseat or replace message.
●Reseat: you are recommended to remove the printhead and then reinsert it. If that fails, clean the
electrical connections, see 
The front-panel display recommends reseating or replacing a printhead
on page 179. If that fails, replace the printhead with a new printhead, see Remove a printhead
on page 122 and Insert a printhead on page 125.
●Replace: the printhead is failing....

186 Chapter 14   Troubleshooting ink cartridge and printhead issues ENWW
Ink system issues
 

15
Troubleshooting general printer
issues
●The printer does not print
●
The printer seems slow
●
The printer printed on undesirable paper
●
Communication failures between computer and printer
●
Cannot access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS)
●
Cannot access the Embedded Web Server
●
Automatic file system check
●
An AutoCAD 2000 memory allocation error
●
No output when printing from Microsoft Visio 2003
●
Unavailable driver features when printing from QuarkXPress
●
Printer...

The printer does not print
If all is in order (paper loaded, all ink components installed, and no file errors), there are still reasons why
a file you have sent from your computer may not start printing when expected:
●You may have an electrical power problem. If there is no activity at all from the printer, and the front
panel does not respond, check that the power cable is connected correctly and that there is power
available at the socket.
●You may be experiencing unusual electromagnetic phenomena,...

paper is loaded. Load your desired paper, see Paper handling on page 25, and select your paper type
specifically in the driver.
●In the Windows driver dialog: select the Paper/Quality tab, then select your paper type in the
Paper Type drop-down list.
●In the Mac OS Print dialog (T1100): select the Paper Type/Quality panel, then select your
paper type in printer in the Paper Type drop-down list.
●In the Mac OS PS Print dialog (T1100ps): select the Image Quality panel, then select your
paper type in the...

Cannot access HP Easy Printer Care (Windows) or HP
Printer Utility (Mac OS)
If you have not done so already, please read Access HP Easy Printer Care (Windows) or HP Printer Utility
(Mac OS) on page 19.
1.
Press the Menu key to return to the main menu and select the Connectivity menu icon 
.
2.Select Advanced > Web Services > Printer Utility Software > Enable.
3.If you have a TCP/IP connection to your printer, press the Menu key to return to the main menu and
select the Connectivity menu icon 
 again....