HP DesignJet Z2100 24 User Manual

No output when printing from Microsoft Visio 2003
For more information about problems when printing large images (more than 129 inches long) from
Microsoft Visio 2003, see Microsofts online knowledge base (
http://support.microsoft.com/search/).
To avoid these problems, it is possible to scale the image down in Visio to a size shorter than 129 inches
and then to scale the drawing up in the driver by using the Scale to options in the Effects tab of the
Windows driver. If the down-scaling in the...

●Embedded Web Server: The upper-right corner of the EWS screen shows the Printer status. If
there is an alert in the printer, the status shows the alert text. Both the front-panel display and the
EWS show the same alert.
●Driver: The driver shows alerts. The driver warns about job configuration settings that may produce
a problem in the final output. If the printer is not ready to print, it displays a warning.
152 Chapter 14   Troubleshooting general printer issues ENWW
Troubleshooting general
printer...

15 Front-panel error messages
Occasionally you may see one of the following messages appear on the front-panel display. If so, please
follow the advice in the Recommendation column.
If you see an error message that does not appear here, and you feel in doubt about the correct response,
contact HP Support. See 
Contact HP Support on page 160.
Table 15-1  Text messages
MessageRecommendation
[Color] cartridge has expiredReplace the cartridge. See Handling ink cartridges andprintheads on page 81.
[Color]...

MessageRecommendation
PDL Error: Job clippedThe image is too large for the paper or for the printer. Load
larger paper if possible, or reduce the image size.
PDL Error: memory fullRestart the printer and try resending the job; if necessary,
reduce the complexity of the job.
PDL Error: out of paperLoad more paper.
PDL Error: parsing errorThe print job is unintelligible to the printer. Try to recreate and
resend it. Check your cable connections.
PDL Error: print mode errorThe paper type or print quality...

Error codeRecommendation
79Restart the printer. If the problem persists, contact HP Support. See Contact HP Support
on page 160.
94
94.1Restart color calibration. See Color calibration on page 58.
Table 15-2  Numerical error codes (continued)
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Front-panel error
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16 HP Customer Care
●Introduction
●
HP Professional Graphics Services
●
HP Instant Support
●
HP Proactive Support
●
Contact HP Support
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HP Customer Care
 

Introduction
HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet,
providing comprehensive, proven support expertise and new technologies to give you unique end-to-
end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair
and exchange services, phone and Web support, software updates, and self-maintenance services. To
find out more about HP Customer Care, please visit us at:
http://www.hp.com/go/designjet/
or call us...

HP Care Packs and Warranty Extensions include remote support. On-site service is also provided if
necessary, with two alternative response-time options.
●Next business day
●Same business day, within four hours (may not be available in all countries)
For more information on HP Care Packs, please visit 
http://www.hp.com/go/lookuptool/.
HP Installation
The HP Installation service unpacks, sets up, and connects the printer for you.
This is one of the HP Care Pack services; for more information, please visit...

Contact HP Support
HP Support is available to you by telephone. What to do before you call:
●Review the troubleshooting suggestions in this guide.
●Review the relevant driver documentation.
●If you have installed third-party software drivers and RIPs, see their documentation.
●If you call one of the Hewlett-Packard offices, please have the following information available to
help us answer your questions more quickly:
●The printer you are using (the product number and the serial number, found on the label...