HP Designjet T790 1118 mm User Manual

●Ensure that the graphic language setting is correct, see Change the graphic language setting
on page 36.
●If the printer is connected by USB cable, try disconnecting and reconnecting the USB cable. Also
try using a different USB port on the computer.
Cannot access the HP Utility
If you have not done so already, please read Access the HP Utility on page 33.
From the front panel, press 
, then , then Setup > Connectivity > Advanced > Web
Services > Printer utility software > Enabled.
If you still cannot...

NOTE:The results printed out are from the last run of the Connectivity wizard, so you must
already have run the Connectivity wizard in order to get any results.
The Connectivity Wizard performs a series of tests automatically. You can also choose to perform
individual tests. From the front panel, press 
, then , then Connectivity > Diagnostics &
troubleshooting > Diagnostics & troubleshooting. The following options are available.
●All tests
●Network connectivity test: Check the printers connection to the...

NOTE:When the printer is powered back on, it takes about three minutes to initialize and check and
prepare the printheads. However, it can take up to 40 under some conditions, for example, when the
printer has not been used for a long period of time and requires more time to prepare the printheads.
Alerts
Your printer can communicate two types of alerts:
●Errors: Mainly alerting you to the fact that the printer is unable to work normally. However, in the
printer driver, errors can also alert you to...

20 Front-panel error messages
Occasionally you may see one of the following messages appear on the front-panel display. If so,
please follow the advice in the Recommendation column.
If you see an error message that does not appear here, and you feel in doubt about the correct
response, or if the recommended action does not seem to solve the problem, contact HP Support. See
Contact HP Support on page 203.
Table 20-1  Text messages
Message Recommendation
[Color] cartridge altered Check the cartridge....

Table 20-1  Text messages (continued)
Message Recommendation
Paper loaded incorrectly: remove paper Remove the paper and try to reload it.
Paper mispositioned: remove paper Remove the paper and try to reload it.
Paper path error: incorrectly loaded Unload and reload the paper.
Paper path error: misaligned Unload and reload the paper.
Printhead replacement incomplete. Restart it. Restart the printhead replacement process.
Printheads need individual testing. Do replacement Test the printheads using the...

Table 20-2  Numerical error codes (continued)
Error code Recommendation
61:08.1 Resend the job without password protection.
62, 62:04, 63 Update your printers firmware. See 
Update the firmware on page 138.
63:01 The printer has failed to get an IP address. Connect to another network or change the IPv4
configuration.
63:04, 64 Update your printers firmware. See 
Update the firmware on page 138.
64.1:01 The external hard disk has been removed while it was in use. Please reconnect it and restart
the...

The system error log
The printer saves a log of system errors that you can access in the following ways.
Using a USB flash drive
1.Create an empty file named pdipu_enable.log in a USB flash drive.
2.Insert the USB flash drive into the Hi-Speed USB host port at the front of the printer. The log will be
automatically copied into the drive.
Using the Embedded Web Server
1.In your Web browser, go to http://printer IP address/hp/device/webAccess/log.html.
2.The Embedded Web Server will send you a file called...

21 HP Customer Care
●Introduction
●
HP Professional Services
●
HP Instant Support
●
HP Proactive Support
●
Customer Self Repair
●
Contact HP Support
200 Chapter 21   HP Customer Care ENWW
 

Introduction
HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet,
providing comprehensive, proven support expertise and new technologies to give you unique end-to-
end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair
and exchange services, phone and Web support, software updates and self-maintenance services. To
find out more about HP Customer Care, please visit us at:
http://www.hp.com/go/graphic-arts
or call...

HP Start-Up Kit
The HP Start-Up Kit is the DVD that comes with your printer; it contains the printers software and
documentation.
HP Care Packs and Warranty Extensions
HP Care Packs and Warranty Extensions allow you to extend your printers warranty beyond the
standard period.
They include remote support. On-site service is also provided if necessary, with two alternative
response-time options.
●Next business day
●Same business day, within four hours (may not be available in all countries)
For more...