HP Designjet T1200 User Manual
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HP Designjet T770 and T1200 printer series Using your printer
© 2009 Hewlett-Packard Development Company, L.P. 2nd editionLegal notices The information contained herein is subject to change without notice. The only warranties for HP Products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. USB 2.0 high-speed certified.Trademarks Adobe®, Acrobat®, Adobe Photoshop® and Adobe® PostScript® 3™ are trademarks of Adobe Systems Incorporated. Corel® is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited. ENERGY STAR and the ENERGY STAR mark are registered U.S. trademarks. Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation. PANTONE® is Pantone, Inc.s check- standard trademark for color.
Table of contents 1 Introduction ..................................................................................................................................................... 1 Safety precautions ................................................................................................................................ 2 HP Start-Up Kit ..................................................................................................................................... 2 Using this guide .................................................................................................................................... 2 Printer models ...................................................................................................................................... 4 The printers main features ................................................................................................................... 4 The printers main components ............................................................................................................ 5 The front panel ..................................................................................................................................... 8 Printer software .................................................................................................................................... 9 The printers internal prints ................................................................................................................. 10 2 Installing the software .................................................................................................................................. 11 Choose which connection method to use ........................................................................................... 12 Connect to a network (Windows) ....................................................................................................... 12 Connect directly to a computer (Windows) ......................................................................................... 12 Uninstall the printer software (Windows) ............................................................................................ 13 Connect to a network (Mac OS) ......................................................................................................... 14 Connect directly to a computer (Mac OS) .......................................................................................... 17 Uninstall the printer software (Mac OS) ............................................................................................. 18 3 Setting up the printer .................................................................................................................................... 20 Introduction ......................................................................................................................................... 21 Paper suitability options (T1200 series only) ...................................................................................... 21 Turn nesting on and off (T1200 series only) ....................................................................................... 22 Turn usage information on and off ..................................................................................................... 23 Turn alerts on and off ......................................................................................................................... 23 Control access to the printer .............................................................................................................. 24 Require account ID (T1200 series only) ............................................................................................. 24 Set Windows driver preferences ........................................................................................................ 24 4 Personalizing the printer .............................................................................................................................. 25 Turn the printer on and off .................................................................................................................. 26 Change the language of the front-panel display ................................................................................. 27 Access the HP Utility .......................................................................................................................... 27 Access the Embedded Web Server ................................................................................................... 27 Change the language of the HP Utility ............................................................................................... 28 Change the language of the Embedded Web Server ......................................................................... 28 ENWWiii
Change the sleep mode setting .......................................................................................................... 28 Turn the buzzer on and off ................................................................................................................. 28 Change the front-panel display contrast ............................................................................................. 29 Change the units of measurement ..................................................................................................... 29 Configure network settings ................................................................................................................. 29 Change the graphic language setting ................................................................................................. 30 5 Paper handling .............................................................................................................................................. 31 General advice ................................................................................................................................... 32 Load a roll onto the spindle ................................................................................................................ 33 Load a roll into the printer ................................................................................................................... 34 Unload a roll ....................................................................................................................................... 38 Load a single sheet ............................................................................................................................ 39 Unload a single sheet ......................................................................................................................... 41 View information about the paper ....................................................................................................... 42 Paper presets ..................................................................................................................................... 43 Printing paper info .............................................................................................................................. 43 Move the paper .................................................................................................................................. 43 Maintain paper .................................................................................................................................... 44 Change the drying time ...................................................................................................................... 44 Turn the automatic cutter on and off .................................................................................................. 45 Feed and cut the paper ...................................................................................................................... 45 6 Working with two rolls (T1200 series only) ................................................................................................ 46 The uses of a multiroll printer ............................................................................................................. 47 How the printer allocates jobs to paper rolls ...................................................................................... 47 7 Printing .......................................................................................................................................................... 49 Create a print job ................................................................................................................................ 50 Select print quality .............................................................................................................................. 51 Select paper size ................................................................................................................................ 51 Select margins options ....................................................................................................................... 52 Print with shortcuts ............................................................................................................................. 53 Print on loaded paper ......................................................................................................................... 54 Rescale a print ................................................................................................................................... 55 Change the treatment of overlapping lines ......................................................................................... 55 Preview a print .................................................................................................................................... 56 Print a draft ......................................................................................................................................... 56 High-quality printing ............................................................................................................................ 57 Print in gray shades ............................................................................................................................ 58 Print with no margins (T1200 series only) .......................................................................................... 58 Print with crop lines (T1200 series only) ............................................................................................ 59 Reprint last printed job ....................................................................................................................... 60 Use paper economically ..................................................................................................................... 60 Nest jobs to save roll paper (T1200 series only) ................................................................................ 60 Use ink economically .......................................................................................................................... 62 ivENWW
Roll protection (T1200 series only) ..................................................................................................... 62 Unattended printing/overnight printing (T1200 series only) ................................................................ 63 8 Color management ....................................................................................................................................... 65 Introduction ......................................................................................................................................... 66 How colors are represented ............................................................................................................... 66 A summary of the color management process ................................................................................... 66 Color calibration ................................................................................................................................. 66 Color management from printer drivers .............................................................................................. 68 Color management from printer drivers (PostScript printers) ............................................................. 71 Color management from the Embedded Web Server (T1200 series only) ........................................ 73 Color management from the front panel ............................................................................................. 75 9 Practical printing examples ......................................................................................................................... 77 Print a draft for revision with the correct scale ................................................................................... 78 Print a project ..................................................................................................................................... 80 Print a presentation ............................................................................................................................ 90 Print and scale from Microsoft Office ................................................................................................. 97 10 Job queue management ........................................................................................................................... 103 Introduction ....................................................................................................................................... 104 Job queue page (T1200 series only) ................................................................................................ 104 Job preview (T1200 series only) ...................................................................................................... 105 Turn off the job queue (T770 HD and T1200 series only) ................................................................ 105 Select when to print a job in the queue (T770 HD and T1200 series only) ...................................... 105 Identify a job in the queue (T770 HD and T1200 series only) .......................................................... 106 Prioritize a job in the queue (T770 HD and T1200 series only) ........................................................ 106 Delete a job from the queue (T770 HD and T1200 series only) ....................................................... 106 Reprint or copy a job in the queue (T770 HD and T1200 series only) ............................................. 107 Job status messages (T770 HD and T1200 series only) ................................................................. 107 11 Retrieving printer usage information ...................................................................................................... 109 Get printer accounting information ................................................................................................... 110 Check printer usage statistics .......................................................................................................... 110 Check ink and paper usage for a job ................................................................................................ 110 12 Handling ink cartridges and printheads ................................................................................................. 112 About the ink cartridges .................................................................................................................... 113 Check the ink cartridges status ........................................................................................................ 113 Remove an ink cartridge .................................................................................................................. 113 Insert an ink cartridge ....................................................................................................................... 115 About the printheads ........................................................................................................................ 116 Check the printhead status ............................................................................................................... 116 Remove a printhead ......................................................................................................................... 117 Insert a printhead ............................................................................................................................. 120 ENWWv
13 Maintaining the printer ............................................................................................................................. 123 Check printer status ......................................................................................................................... 124 Clean the exterior of the printer ........................................................................................................ 124 Maintain the ink cartridges ............................................................................................................... 124 Move or store the printer .................................................................................................................. 124 Update the firmware ......................................................................................................................... 125 Update the software ......................................................................................................................... 126 Printer maintenance kits ................................................................................................................... 126 Secure Disk Erase ............................................................................................................................ 126 14 Accessories ............................................................................................................................................... 128 How to order supplies and accessories ............................................................................................ 129 Introduction to the accessories ......................................................................................................... 133 15 Troubleshooting paper issues ................................................................................................................. 135 The paper cannot be loaded successfully ........................................................................................ 136 The paper type is not in the driver .................................................................................................... 137 The printer printed on the wrong paper type .................................................................................... 139 An “on hold for paper” message (T1200 series only) ....................................................................... 139 The roll paper will not advance ......................................................................................................... 140 The paper has jammed .................................................................................................................... 141 A strip stays on the output tray and generates jams ........................................................................ 143 The printer displays out of paper when paper is available ............................................................... 144 Prints do not fall neatly into the basket ............................................................................................. 144 The sheet stays in the printer when the print has been completed .................................................. 144 The paper is cut when the print has been completed ....................................................................... 144 The cutter does not cut well ............................................................................................................. 144 The roll is loose on the spindle ......................................................................................................... 144 Recalibrate the paper advance ........................................................................................................ 145 16 Troubleshooting print-quality issues ...................................................................................................... 147 General advice ................................................................................................................................. 148 Print quality troubleshooting wizard .................................................................................................. 148 Horizontal lines across the image (banding) .................................................................................... 149 Lines are too thick, too thin or missing ............................................................................................. 150 Lines appear stepped or jagged ....................................................................................................... 150 Lines print double or in the wrong colors .......................................................................................... 151 Lines are discontinuous .................................................................................................................... 152 Lines are blurred .............................................................................................................................. 152 Line lengths are inaccurate .............................................................................................................. 153 The whole image is blurry or grainy ................................................................................................. 153 The paper is not flat .......................................................................................................................... 154 The print is scuffed or scratched ...................................................................................................... 154 Ink marks on the paper ..................................................................................................................... 155 Black ink comes off when you touch the print .................................................................................. 156 Edges of objects are stepped or not sharp ....................................................................................... 156 viENWW
Edges of objects are darker than expected ...................................................................................... 156 Horizontal lines at the end of a cut sheet print ................................................................................. 156 Vertical lines of different colors ........................................................................................................ 157 White spots on the print .................................................................................................................... 157 Colors are inaccurate ....................................................................................................................... 157 Colors are fading .............................................................................................................................. 158 The image is incomplete (clipped at the bottom) .............................................................................. 158 The image is clipped ........................................................................................................................ 158 Some objects are missing from the printed image ........................................................................... 159 A PDF file is clipped or objects are missing ..................................................................................... 160 The Image Diagnostics Print ............................................................................................................ 160 If you still have a problem ................................................................................................................. 162 17 Troubleshooting ink cartridge and printhead issues ............................................................................ 163 Cannot insert an ink cartridge .......................................................................................................... 164 Ink cartridge status messages .......................................................................................................... 164 Cannot insert a printhead ................................................................................................................. 164 The front-panel display recommends reseating or replacing a printhead ........................................ 164 Clean the printheads ........................................................................................................................ 165 Clean the printhead drop detector .................................................................................................... 165 Align the printheads .......................................................................................................................... 168 Printhead status messages .............................................................................................................. 170 18 Troubleshooting general printer issues ................................................................................................. 171 The printer will not start .................................................................................................................... 172 The printer does not print ................................................................................................................. 172 The printer seems slow .................................................................................................................... 173 Communication failures between computer and printer ................................................................... 173 Cannot access the HP Utility ............................................................................................................ 174 Cannot access the Embedded Web Server ..................................................................................... 174 Automatic file system check ............................................................................................................. 174 An AutoCAD 2000 memory allocation error ..................................................................................... 175 No output when printing from Microsoft Visio 2003 .......................................................................... 175 Unavailable driver features when printing from QuarkXpress .......................................................... 175 Printer alerts ..................................................................................................................................... 176 19 Front-panel error messages .................................................................................................................... 177 20 HP Customer Care .................................................................................................................................... 179 Introduction ....................................................................................................................................... 180 HP Professional Services ................................................................................................................. 180 HP Instant Support ........................................................................................................................... 181 HP Proactive Support ....................................................................................................................... 181 Contact HP Support ......................................................................................................................... 182 ENWWvii
21 Printer specifications ............................................................................................................................... 183 Functional specifications .................................................................................................................. 184 Physical specifications ..................................................................................................................... 185 Memory specifications ...................................................................................................................... 185 Power specifications ......................................................................................................................... 185 Ecological specifications .................................................................................................................. 186 Environmental specifications ............................................................................................................ 186 Acoustic specifications ..................................................................................................................... 186 Glossary ........................................................................................................................................................... 187 Index ................................................................................................................................................................. 189 viiiENWW
1Introduction ●Safety precautions ● HP Start-Up Kit ● Using this guide ● Printer models ● The printers main features ● The printers main components ● The front panel ● Printer software ● The printers internal prints ENWW1 Introduction
Safety precautions The following precautions ensure the proper use of the printer and prevent the printer from being damaged. Follow these precautions at all times. ●Use the power supply voltage specified on the nameplate. Avoid overloading the printers electrical outlet with multiple devices. ●Ensure the printer is well-grounded. Failure to ground the printer may result in electrical shock, fire and susceptibility to electromagnetic interference. ●Do not disassemble or repair the printer yourself. Contact your local HP Service Representative for service, see Contact HP Support on page 182. ●Use only the electrical cord supplied by HP with the printer. Do not damage, cut or repair the power cord. A damaged power cord has risk of fire and electric shock. Replace a damaged power cord with an HP-approved power cord. ●Do not allow metal or liquids (except those used in HP Cleaning Kits) to touch the internal parts of the printer. Doing so may cause fire, electric shock or other serious hazards. ●Turn off the printer and unplug the power cable from the power outlet in any of the following cases: ◦When placing your hands inside the printer ◦If there is smoke or an unusual smell coming from the printer ◦If the printer is making an unusual noise not heard during normal operation ◦A piece of metal or a liquid (not part of cleaning and maintenance routines) touches internal parts of the printer ◦During a thunderstorm ◦During a power failure HP Start-Up Kit The HP Start-Up Kit is the CD that comes with your printer; it contains the printers software and documentation. Using this guide This guide can be downloaded from the HP Knowledge Center (see Knowledge Center on page 180). Introduction This chapter provides a brief introduction to the printer and its documentation for new users. Use and maintenance These chapters help you carry out normal printer procedures and include the following topics. ● Installing the software on page 11 ● Setting up the printer on page 20 ● Personalizing the printer on page 25 2 Chapter 1 IntroductionENWW Introduction