HP Designjet T1200 HD User Manual

							The printer seems slow
Here are some possible explanations.
●Did you set the print-quality to Best or Max Detail? Best-quality and maximum detail prints take
longer.
●Did you specify the correct paper type when loading the paper? Some paper types require more
time for printing; for example, photo and coated papers require more drying time between
passes. To find out the printers current paper type setting, see 
View information about the paper
on page 42.
●If your printer is connected by network, check that all components used in the network (network
interface cards, hubs, routers, switches, cables) are capable of high-speed operation. Is there a
lot of traffic from other devices on the network?
●If your printer is connected by USB, make sure that the USB host controller and the USB hubs
used (if any) are USB 2.0; and check that the USB cables are USB 2.0 certified.
●Did you specify Extended drying time in the front panel? Try changing the drying time to
Optimal.
Communication failures between computer and printer
Some symptoms are:
●The front-panel display does not show the Receiving message when you have sent an image to
the printer.
●Your computer displays an error message when you are trying to print.
●Your computer or printer hangs (stays idle), while communication is taking place.
●Your printed output shows random or inexplicable errors (misplaced lines, partial graphics etc.)
To solve a communication problem:
●Ensure that you have selected the correct printer in your application, see 
Printing on page 49.
●Ensure that the printer works correctly when printing from other applications.
●Remember that very large prints may take some time to receive, process and print.
●If the printer is connected to a network, try using it when connected directly to your computer
through a USB cable.
●If your printer is connected to your computer through any other intermediate devices, such as
switch boxes, buffer boxes, cable adapters, cable converters, etc., try using it when connected
directly to your computer.
●Try another interface cable.
●Ensure that the graphic language setting is correct, see 
Change the graphic language setting
on page 30.
●If the printer is connected with a USB, try to disconnect and reconnect the USB cable with the
computer. Also try using a different USB port on the computer.
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General printer issues
 
						

							Cannot access the HP Utility
If you have not done so already, please read Access the HP Utility on page 27.
1.
From the front panel, select the Connectivity menu icon 
.
2.Select Advanced > Web Services > HP Utility Software > Enable.
3.If you have a TCP/IP connection to your printer, press the Menu key to return to the main menu
and select the Connectivity menu icon 
 again.
4.Select the type of connection you are using.
5.Select View Information.
If you still cannot connect, switch the printer off and back on with the Power key on the front panel.
Cannot access the Embedded Web Server
If you have not done so already, please read Access the Embedded Web Server on page 27.
NOTE:If you connect directly to your printer with a USB cable, use the HP Utility.
1.
From the front panel, select the Connectivity menu icon .
2.Select Advanced > Embedded Web Server > Allow EWS > On.
3.If you have a TCP/IP connection to your printer, press the Menu key to return to the main menu
and select the Connectivity menu icon 
 again.
4.Select the type of connection you are using.
5.Select View Information.
6.Ensure that you see IP enabled. If not, you may need to use a different connection.
If you are using a proxy server, try bypassing the server and accessing the Web server directly.
●In Internet Explorer 6 for Windows, go to Tools > Internet Options > Connections > LAN
Settings, and check the Bypass proxy server for local addresses box. Alternatively, for more
precise control, click the Advanced button and add the printers IP address to the list of
exceptions, for which the proxy server is not used.
●In Safari for Mac OS, go to Safari > Preferences > Advanced and click the Proxies: Change
Settings button. Add the printers IP address or its domain name to the list of exceptions, for
which the proxy server is not used.
If you still cannot connect, switch the printer off and back on with the Power key on the front panel.
Automatic file system check
When you turn on the printer, you will occasionally see a front panel display similar to the one shown
below.
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General printer issues
 
						

							A file system check is taking place; it can take up to 40 minutes. Please wait until it finishes.
CAUTION:If you turn the printer off before the file system check has finished, the file system could
be seriously damaged, making the printers hard disk unusable. In any case, the file system check will
restart from the beginning whenever you turn the printer on again.
A file system check is scheduled every 90 days, in order to maintain the hard disks file system
integrity.
NOTE:When the printer is powered back on, it takes about three minutes to initialize and check and
prepare the printheads. However, it can take up to 40 under some conditions, for example, when the
printer has not been used for a long period of time and requires more time to prepare the printheads.
An AutoCAD 2000 memory allocation error
After installing the printer driver, when you try to print for the first time from AutoCAD 2000, you may
see a message saying Memory allocation error, after which your image is not printed.
This is due to a problem in AutoCAD 2000, and it can be fixed by downloading the Plotting Update
Patch (plotupdate.exe) from the Autodesk Web site, 
http://www.autodesk.com/.
This patch is also worth trying if you have any other strange problems when printing from AutoCAD
2000.
No output when printing from Microsoft Visio 2003
For more information about problems when printing large images—more than 3.27 m (129 in) long—
from Microsoft Visio 2003, see Microsofts online knowledge base: 
http://support.microsoft.com/
search/.
To avoid these problems, it is possible to scale the image down in Visio to a size shorter than 3.27 m
(129 in) and then to scale the drawing up in the driver by using the Resizing Options in the Features
tab of the Windows driver. If the down-scaling in the application and the up-scaling in the driver
match, the result is as originally intended.
Unavailable driver features when printing from
QuarkXpress 
When you print from QuarkXPress, the following driver features are not available.
●Print Preview
●Rotation
●Resizing
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General printer issues
 
						

							●Microsoft Office features or paper saving options
●Back to front printing
If you are using the HP-GL/2 and HP RTL driver, the following features are not available.
●Print Preview
●Back to front printing
To get the same results, use the equivalent features available in QuarkXPress.
Printer alerts
Your printer can communicate two types of alerts:
●Errors: Mainly alerting you to the fact that the printer is unable to print. However, in the driver,
errors can also alert you to conditions that could ruin the print, such as clipping, even if the
printer is able to print.
●Warnings: Alert you when the printer needs attention either for an adjustment, such as a
calibration or for a possible unprintable situation, such as a preventive maintenance or low ink.
There are four different alerts communicators within your printers system.
●Front-panel display: The front panel shows only the most relevant alert at a time. It generally
requires the user to press the OK key for confirmation, but in the case of a warning, it disappears
after a timeout. There are permanent alerts, such as ink cartridge low on ink, that reappear
when the printer becomes idle and there is not another more severe alert.
TIP:From the front panel display you can configure paper mismatch alerts, see Paper
suitability options (T1200 series only) on page 21.
●Embedded Web Server: The upper-right corner of the Embedded Web Server window shows
the printer status. If there is an alert in the printer, the status shows the alert text.
●Driver: The driver shows alerts. The driver warns about job configuration settings that may
produce a problem in the final output. If the printer is not ready to print, it displays a warning.
●HP Utility: To see alerts, go to the Overview tab and review the Items needing attention list
on the right-hand side.
By default, alerts are only displayed when you are printing and there are printing problems, for
example: cartridge low or out of ink or printer out of paper. If alerts are enabled and there is a
problem that prevents printing, you see a pop-up window, which explains why the printer is not
going to print. Follow the instructions to achieve your required result.
NOTE:There are environments that do not support bidirectional communication, for example:
a Windows computer connected to the printer with USB. In those cases, alerts do not reach the
job owner.
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General printer issues
 
						

							19 Front-panel error messages
Occasionally you may see one of the following messages appear on the front-panel display. If so,
please follow the advice in the Recommendation column.
If you see an error message that does not appear here, and you feel in doubt about the correct
response, contact HP Support. See 
Contact HP Support on page 182.
Table 19-1  Text messages
Message Recommendation
[Color] cartridge has expired Replace the cartridge. See 
Handling ink cartridges andprintheads on page 112.
[Color] cartridge is missing Insert a cartridge of the correct color. See 
Handling inkcartridges and printheads on page 112.
[Color] cartridge is out of ink Replace the cartridge. See 
Handling ink cartridges andprintheads on page 112.
[Color] printhead #[n] error: not present Insert the correct printhead. See 
Handling ink cartridges andprintheads on page 112.
[Color] printhead #[n] error: please remove Remove the incorrect printhead and insert a new printhead
of the correct type (color and number). See 
Handling ink
cartridges and printheads on page 112.
[Color] printhead #[n] error: replace Remove the non-functional printhead and insert a new
printhead. See 
Handling ink cartridges and printheads
on page 112.
[Color] printhead #[n] error: reseat Remove and reinsert the same printhead, or try cleaning the
electrical connections. If necessary, insert a new printhead.
See 
The front-panel display recommends reseating or
replacing a printhead on page 164.
[Color] printhead #[n] out of warranty The printheads warranty has expired, because of the length
of time it has been in operation or because of the volume of
ink used.
[Color] printhead #[n] warranty warning The printheads warranty may be invalidated by the use of
the wrong kind of ink.
IO error Restart the printer. If the problem persists, contact HP
Support. See 
Contact HP Support on page 182.
IO warning Try again; if the problem persists, contact HP Support. See
Contact HP Support on page 182.
Paper advance calibration pending Perform paper advance calibration. See 
Recalibrate the
paper advance on page 145.
Paper too small to print paper advance calibration Unload paper and load larger paper.
Paper too small to scan paper advance calibration Unload paper and load larger paper.
PDL Error: Ink system not ready Clean the printheads. See 
Clean the printheadson page 165.
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Front-panel errors
 
						

							Message Recommendation
PDL Error: Job clipped The image is too large for the paper or for the printer. Load
larger paper if possible, or reduce the image size.
PDL Error: memory full Restart the printer and try resending the job; if necessary,
reduce the complexity of the job.
PDL Error: out of paper Load more paper.
PDL Error: parsing error The print job is unintelligible to the printer. Try to recreate
and resend it. Check your cable connections.
PDL Error: print mode error The paper type or print quality specified for the job are
incorrect. Change the loaded paper type or the print settings.
PDL Error: printing error Try sending the job again.
PDL Error: virtual memory full Restart the printer and try resending the job; if necessary,
reduce the complexity of the job.
Printhead alignment error: paper too small Unload paper and load larger paper.
Replace [color] cartridge Replace the cartridge. See 
Handling ink cartridges and
printheads on page 112.
Reseat [color] cartridge Remove and reinsert the same cartridge. See 
Handling ink
cartridges and printheads on page 112.
Update: failed. Invalid file Make sure that you have selected the correct firmware
update file. Then try again to perform the update.
Table 19-2  Numerical error codes
Error code Recommendation
01.0, 01.1, 01.2 Restart the printer. If the problem persists, contact HP Support. See 
Contact HP Supporton page 182.
21, 21.1, 22.0, 22.1, 22.2,
22.3, 24Restart the printer. If the problem persists, contact HP Support. See 
Contact HP Supporton page 182.
61:01 The file format is wrong and the printer cannot process the job. Check the graphic language
setting of your printer (see 
Change the graphic language setting on page 30). If you are
sending PostScript from Mac OS over a USB connection, select ASCII encoding in both the
driver and the application. Check for the latest firmware and driver releases.
62, 63, 64, 65, 67 Update your printers firmware. See 
Update the firmware on page 125.
71.04 Out of memory. To avoid this, in the HP-GL/2 and HP RTL driver select the Advanced tab
and then Send job as a bitmap.
74.1 Try the firmware update again. Do not try to use your computer while the update is in
progress. If the problem persists, contact HP Support. See 
Contact HP Support
on page 182.
79:03 Restart the printer. If the problem persists, contact HP Support. See 
Contact HP Support
on page 182.
79:04 Update your printers firmware. See 
Update the firmware on page 125.
81:01, 86:01 Please follow the instructions on the front panel. You may be asked to run a test procedure
and write down a numeric code before contacting HP Support. See 
Contact HP Support
on page 182.
94, 94.1 Restart color calibration. See 
Color calibration on page 66.
Table 19-1  Text messages (continued)
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Front-panel errors
 
						

							20 HP Customer Care
●Introduction
●
HP Professional Services
●
HP Instant Support
●
HP Proactive Support
●
Contact HP Support
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HP Customer Care
 
						

							Introduction
HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet,
providing comprehensive, proven support expertise and new technologies to give you unique end-to-
end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair
and exchange services, phone and Web support, software updates and self-maintenance services.
To find out more about HP Customer Care, please visit us at:
http://www.hp.com/go/graphic-arts/
or call us on the telephone (see 
Contact HP Support on page 182). To register your warranty:
http://register.hp.com/
HP Professional Services
Knowledge Center
Enjoy a world of dedicated services and resources to ensure you always get the best performance
from your HP Designjet products and solutions.
Join the HP community at the Knowledge Center, your large-format printing community, for 24×7
access to:
●Multimedia tutorials
●Step-by-step how-to guides
●Downloads — the latest printer firmware, drivers, software, paper presets, etc.
●Technical support — online troubleshooting, customer care contacts and more
●Workflows and detailed advice for completing various printing tasks from particular software
applications
●Forums for direct contact with the experts, both HP and your colleagues
●Warranty tracking online, for your peace of mind
●Latest product information — printers, supplies, accessories, software, etc.
●Supplies Center for all you need to know about ink and paper
The Knowledge Center can be found at the following locations, depending on your printer:
●
http://www.hp.com/go/T770/knowledgecenter/
●
http://www.hp.com/go/T770hdd/knowledgecenter/
●
http://www.hp.com/go/T1200/knowledgecenter/
●
http://www.hp.com/go/T1200ps/knowledgecenter/
By customizing your registration for the products you have purchased and your type of business, and
by setting your communication preferences, you decide the information you need.
HP Start-Up Kit
The HP Start-Up Kit is the CD that comes with your printer; it contains the printers software and
documentation.
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							HP Care Packs and Warranty Extensions
HP Care Packs and Warranty Extensions allow you to extend your printers warranty beyond the
standard period.
They include remote support. On-site service is also provided if necessary, with two alternative
response-time options.
●Next business day
●Same business day, within four hours (may not be available in all countries)
For more information on HP Care Packs, please visit 
http://www.hp.com/go/printservices/.
HP Installation
The HP Installation service unpacks, sets up and connects the printer for you.
This is one of the HP Care Pack services; for more information, please visit 
http://www.hp.com/go/
printservices/.
HP Instant Support
HP Instant Support Professional Edition is HPs suite of troubleshooting tools that collect diagnostic
information from your printer and match it with intelligent solutions from HPs knowledge bases,
allowing you to resolve problems as quickly as possible.
You can start an HP Instant Support session by clicking on the link provided on the Troubleshooting
page of your printers Embedded Web Server. See 
Access the Embedded Web Server on page 27.
To be able to use HP Instant Support:
●You must have a TCP/IP connection to your printer, because HP Instant Support is accessible
only through the Embedded Web Server.
●You must have access to the World Wide Web, because HP Instant Support is a Web-based
service.
HP Instant Support is currently available in English, Korean, Simplified Chinese and Traditional
Chinese.
You can find more information about HP Instant Support at 
http://www.hp.com/go/ispe/.
HP Proactive Support
HP Proactive Support helps reduce costly printer downtime by preemptively identifying, diagnosing
and resolving printer issues before they become problems for you. HPs Proactive Support tool is
designed to help businesses of all sizes reduce support costs and maximize productivity—all with the
click of a mouse.
A component of the HP Imaging and Printing suite of services, Proactive Support helps you gain
control of your printing environment—with a clear focus on maximizing the value of your investment,
increasing printer uptime and reducing printer management costs.
HP recommends that you enable Proactive Support right away to save you time and prevent
problems before they occur, reducing costly downtime. Proactive Support runs diagnostics and
checks for software and firmware updates.
You can enable Proactive Support in the HP Utility for Windows or the HP Printer Monitor for Mac
OS, where you can specify the frequency of connections between your computer and HPs Web
ENWWHP Instant Support 181
HP Customer Care
 
						

							server, and the frequency of diagnostic checks. You can also choose to run the diagnostic checks at
any time. To change these settings:
●In the HP Utility for Windows, select the Tools menu, then HP Proactive Support.
●In the HP Printer Monitor for Mac OS, select Preferences > Monitoring > HP Proactive
Support.
If Proactive Support finds any potential problem, it notifies you with an alert, which will explain the
problem and recommend a solution. In some cases, the solution may be applied automatically; in
other cases, you may be asked to perform some procedure to solve the problem.
Contact HP Support
HP Support is available to you by telephone. What to do before you call:
●Review the troubleshooting suggestions in this guide.
●Review the relevant driver documentation.
●If you have installed third-party software drivers and RIPs, see their documentation.
●If you call one of the Hewlett-Packard offices, please have the following information available to
help us answer your questions more quickly:
◦The printer you are using (the product number and the serial number, found on the label at
the back of the printer)
◦If there is an error code on the front panel, note it down; see 
Front-panel error messages
on page 177
◦
The printers Service ID: at the front panel, select the Information menu icon 
, then
View printer information
◦The computer you are using
◦Any special equipment or software you are using (for example, spoolers, networks, switch-
boxes, modems or special software drivers)
◦The cable you are using (by part number) and where you purchased it
◦The type of interface used on your printer (USB or network)
◦The software name and version you are currently using
◦If possible, print out the following reports; you may be asked to fax them to the support
center helping you: Configuration, Usage Report and “all pages above” from Service
Information (see 
The printers internal prints on page 10)
Telephone number
Your HP Support telephone number is available on the Web: please visit http://welcome.hp.com/
country/us/en/wwcontact_us.html.
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HP Customer Care