HP DesignJet 510ps 610 mm User Manual

Image is in one portion of the printing area
• Is the page size configured in the software too small?
• Are you sure that your software doesn’t believe the image to be in one quadrant of the page?
• Otherwise, this indicates an incompatibility between the software and the printer:
• Is your software configured for this printer? For general advice, see the Assembly and Set-up Poster. For 
advice specific to your software, see the documentation supplied with the driver.
Image is unexpectedly rotated
•...

Other sources of informationIf you don’t find the solution to the problem here, other sources of help are:
• The documentation supplied with the driver that you are using to manage the output from your software application to the printer.
 

Other problems
•Communication problems
Describes typical problems you could encounter with communications between your computer and the 
printer.
• Printer does not printDetails common causes for the printer failing to print.
• Printer seems too slowLists the reasons why printing may slow down.
 

Communication problemsSymptoms are:
• The front-panel display does not show Processing when you are sending a print to the printer.
• Your computer displays an error message when you are trying to print.
• Your computer or printer “hangs” (stays idle) while communication is taking place. However, note that large  prints can take a correspondingly long time to print.
• Your printed output shows random or inexplicable errors (misplaced lines, partial graphics, etc.).
How to solve the problem:
• Have you...

Printer does not print• You may have a power problem. If there is no activity at all from the printer, and the power on indicator in the power switch on the front of the printer is off, check that the power cable is connected correctly and that there 
is power available at the socket.
• You may have a problem with your application driver. Is your software configured for this printer? For general  advice, see the  Assembly and Set-up Poster . For advice specific to your software, see the documentation...

Printer seems too slow• Did you specify Best print quality level on the front panel?
Best quality mode prints take longer to print.
• Did you specify the right paper type when loading the paper? For details of front-panel paper types, see  Paper 
types
. To find out the printer’s current paper type setting, see Obtaining roll or sheet paper information
.
• The printhead may need replacing; see  Printhead replacement
• Did you specify a Manual Dry Time in the front panel? Change the dry time to Automatic...

Getting help
•HP Customer Care
Details about the HP Customer Care program.
• What to do before you callInformation on what you should do before you contact your local HP Customer Care Center.
• HP Designjet OnlineHow to get help and much more via the World Wide Web.
 

HP Customer CareAs your strategic support partner, we make it our business to help keep your business running smoothly. HP 
Customer Care offers award-winning support to ensure you get the most from your HP Designjet.
The contact details for your local HP Customer Care Center are provided in the Hewlett-Packard Customer Care 
booklet supplied with your printer.
HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to give 
customers unique end-to-end support....

What to do before you call1. Review the troubleshooting suggestions in this section:– In the relevant driver documentation supplied with this printer (for users sending PostScript files or those 
using Microsoft Windows).
–  If you have installed third party software drivers and RIPs refer to that user documentation.
2. If the problem appears to be related to your software application, first contact your software vendor.
3. If you still have difficulty, refer to the  HP Support Services booklet shipped...

HP Designjet OnlineDirect access to HP and the information you want, when you need it. Register now!http://www.hp.com/go/graphic-arts/HP Designjet Online is a free, Web-based “user club” exclusive to HP Designjet users. Having registered, the 
user has unrestricted access to a range of useful services, the emphasis being on “useful”, as this is definitely  not 
a sales-oriented site.
Communication from HP to users includes:
• A quarterly newsletter focusing on usage tips, technical briefings and examples...