HP DesignJet 500ps A1 User Manual
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Solving ProblemsImage Quality Problems Ink Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Image Quality ProblemsYo u r HP DesignJet 500PS printer provides a full troubleshooting utility to ensure you can always quickly overcome any image problems you encounter. You should use this utility whenever you (and not the printer) perceive a problem with print quality. Often what you believe to be a print quality problem is in fact caused by incorrect configuration of the printer for the type of image you are trying to print. Always check Configuration Correction as your first diagnostic task to find the cause of your problem. If a message, such as
Solving ProblemsImage Quality Problems Ink Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Image Quality ProblemsYo u r HP DesignJet 500PS printer provides a full troubleshooting utility to ensure you can always quickly overcome any image problems you encounter. You should use this utility whenever you (and not the printer) perceive a problem with print quality. Often what you believe to be a print quality problem is in fact caused by incorrect configuration of the printer for the type of image you are trying to print. Always check Configuration Correction as your first diagnostic task to find the cause of your problem. If a message, such as “PRINTHEADS not functional” appears on the front-panel of your printer, follow the instructions given for the particular message (see Message Descriptions ). The types of problems you could possibly encounter are: Stepped Lines Incomplete LinesColor AccuracyHorizontal BandingColor AlignmentWhenever you see any of these problems work through the Troubleshooting Procedure replying to the questions displayed on the front panel. This will lead you to correct remedial action required to solve your image quality problem. . 2. Make sure that the Type of paper selected in the front panel is the same type of paper loaded into the printer. To check this go to the Roll or Sheet menu in the front panel and press Enter. 3. To ensure the maximum print quality use HP certified media only. For details of HP media see Physical Characteristics of Paper Types . You can also look at the web page http://www.hp.com/go/designJet for the most up-to-date information. 4. Make sure that the Print quality (Fast, Normal, Best) used for your printer is correct. This is set in the Print Setup dialog box of the printer driver or in the front panel from the Set-up menu. The printer driver setting overrides the front panel setting. 5. Select Best print mode for maximum print quality. 6. For Non-HP drivers, set front panel media settings to match the media type loaded in the printer. The documentation that came with your software should provide information about media type/print quality settings. 7. If your image quality problem is color accuracy related, go to Color Accuracy for further configuration help. for a description of the sequence of processes used to complete troubleshooting procedure. It is important that the paper loaded for this procedure is exactly that used when you encountered image quality problems, type (for example, glossy paper) and size. If you use a different kind of paper or a different size, you stand less likelihood of resolving the problem. Running the Troubleshooting Utility 1. From the main front-panel menu, select the Ink menu ( ) and press Enter. 2. Select Troubleshooting and press Enter. 3. The printer first checks to see whether the printheads are aligned. Misalignment of the printheads is a common cause of image quality problems. If they are not aligned, you are prompted to accept Printhead Alignment . This procedure requires a few centimeters of paper loaded and takes several minutes to perform. NOTE: Note that you do not have to interpret the patterns printed by the Printhead Alignment routine. 4. If the printheads do not seem to require alignment, the printer prints Diagnostic Print A. See Diagnostic Print A Interpretation for full details of how to use this diagnostic print. routine; your printer will be at step 3 of the routine (if you don’t want to continue with calibration, press the Cancel key). 4. If there are problems in the blocks of color in Diagnostic Print A, for example white streaks or bands, the printer will try to clean the printheads that have the problem. A printhead can be cleaned up to three times this way; after that it cannot be cleaned and you will be told; the Troubleshooting routine will finish. In that case we recommend that you try to reprint your print, and then, if necessary, start the Troubleshooting routine again. After cleaning the printheads, the printer reprints the blocks of color (but not the black lines) in Diagnostic Print A, and asks you to examine it again (as in step 1). 5. If there are no problems the first time you print Diagnostic Print A, the printer prints Diagnostic Print B. See Diagnostic Print B Interpretation for full details of how to use this diagnostic print. Diagnostic Print A Ignore this black bar Printer checks whether Printhead Alignment is requiredPrinter recommends Printhead Alignment (Standard or Special) Printer prints Diagnostic Print A including black lines Printer asks questions about Diagnostic Print A Wrong paper advance. Printer recommends Advance Calibration Printheads need cleaning. If possible printer tries to clean printheads Printer prints Diagnostic Print A without black linesIf printheads have been cleaned three time Troubleshooting finishes Printer prints Diagnostic Print B without black lines Printer asks if Cyan, Magenta, Yellow and Black Patterns in Diagnostic Print B are OK If possible printer tries to clean printheads No problems detected Start Printheads are OK after first printing of Diagnostic Print A Troubleshooting completed successfully Ye No YeYe No No Printer prints Diagnostic Print B Indicates that troubleshooting has completed but further procedures are required to solve the problemIndicates that troubleshooting has completed successfully and there no problems ) or ejects the sheet; it requires paper that is at least 65 cm/25.5 inches long and at least 50 cm/19.7 inches wide. You must then reload that piece of paper as a sh, so that the printer can accurately measure the pattern, and make whatever adjustments are appropriate to the amount it advances between printing swaths of data. (See Loading Sheet Media ) T qua1. From the main front-panel menu, with the correct paper loaded, select the Paper menu ( ) and press Enter. 2. Select Advance calibration and press Enter. 3. Select Create pattern and press Enter. The printer prints its calibration pattern (as represented here) and cuts or ejects the paper. 4. Load the sheet printed side up with the dotted line at the top (that is, rotated 90º). 5. Now select Measure pattern and press Enter. The printer reads the calibration pattern and makes the appropriate internal adjustments. These Advance Calibration Values are used whenever you print on the same type of media until you have used the Advance calibration twice more with different types of media. Direction of paper while printing (creating pattern) Direction of paper when loading (measuring pattern) for instructions on how to solve this problem. Missing par ts of text; this should say TEST TEST for instructions on how to solve this problem. The colored lines are printed double and they are the wrong colorsVertical lines are misaligned or fuzzy (not smooth) The borders of colored blocks are overlapped and the overlapping areas have different colors in them. for instructions on how to solve this problem. 80 80 Ink cartridge80Ink erov Caps Ironk Pojfdjop ernk aure Pojfdjop ernk Chorme kheuhg sfrfefg kheuhg sfrfefg Expanding Possibilities Expanding Possibilities 80 80 Pojfdjop ernk aure Long Term Color Bleeding (Glossy Papers)Color Accuracy ConfigurationAdditional Color Accuracy Information Location of Setting Setting Description Selection Ink Menu Color Calibration > Calibrate PaperSet to match the media type loaded in the printer. See Paper Types .
Solving ProblemsImage Quality Problems Ink Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Image Quality ProblemsYo u r HP DesignJet 500PS printer provides a full troubleshooting utility to ensure you can always quickly overcome any image problems you encounter. You should use this utility whenever you (and not the printer) perceive a problem with print quality. Often what you believe to be a print quality problem is in fact caused by incorrect configuration of the printer for the type of image you are trying to print. Always check Configuration Correction as your first diagnostic task to find the cause of your problem. If a message, such as “PRINTHEADS not functional” appears on the front-panel of your printer, follow the instructions given for the particular message (see Message Descriptions ). The types of problems you could possibly encounter are: Stepped Lines Incomplete LinesColor AccuracyHorizontal BandingColor AlignmentWhenever you see any of these problems work through the Troubleshooting Procedure replying to the questions displayed on the front panel. This will lead you to correct remedial action required to solve your image quality problem. . 2. Make sure that the Type of paper selected in the front panel is the same type of paper loaded into the printer. To check this go to the Roll or Sheet menu in the front panel and press Enter. 3. To ensure the maximum print quality use HP certified media only. For details of HP media see Physical Characteristics of Paper Types . You can also look at the web page http://www.hp.com/go/designJet for the most up-to-date information. 4. Make sure that the Print quality (Fast, Normal, Best) used for your printer is correct. This is set in the Print Setup dialog box of the printer driver or in the front panel from the Set-up menu. The printer driver setting overrides the front panel setting. 5. Select Best print mode for maximum print quality. 6. For Non-HP drivers, set front panel media settings to match the media type loaded in the printer. The documentation that came with your software should provide information about media type/print quality settings. 7. If your image quality problem is color accuracy related, go to Color Accuracy for further configuration help. for a description of the sequence of processes used to complete troubleshooting procedure. It is important that the paper loaded for this procedure is exactly that used when you encountered image quality problems, type (for example, glossy paper) and size. If you use a different kind of paper or a different size, you stand less likelihood of resolving the problem. Running the Troubleshooting Utility 1. From the main front-panel menu, select the Ink menu ( ) and press Enter. 2. Select Troubleshooting and press Enter. 3. The printer first checks to see whether the printheads are aligned. Misalignment of the printheads is a common cause of image quality problems. If they are not aligned, you are prompted to accept Printhead Alignment . This procedure requires a few centimeters of paper loaded and takes several minutes to perform. NOTE: Note that you do not have to interpret the patterns printed by the Printhead Alignment routine. 4. If the printheads do not seem to require alignment, the printer prints Diagnostic Print A. See Diagnostic Print A Interpretation for full details of how to use this diagnostic print. routine; your printer will be at step 3 of the routine (if you don’t want to continue with calibration, press the Cancel key). 4. If there are problems in the blocks of color in Diagnostic Print A, for example white streaks or bands, the printer will try to clean the printheads that have the problem. A printhead can be cleaned up to three times this way; after that it cannot be cleaned and you will be told; the Troubleshooting routine will finish. In that case we recommend that you try to reprint your print, and then, if necessary, start the Troubleshooting routine again. After cleaning the printheads, the printer reprints the blocks of color (but not the black lines) in Diagnostic Print A, and asks you to examine it again (as in step 1). 5. If there are no problems the first time you print Diagnostic Print A, the printer prints Diagnostic Print B. See Diagnostic Print B Interpretation for full details of how to use this diagnostic print. Diagnostic Print A Ignore this black bar Printer checks whether Printhead Alignment is requiredPrinter recommends Printhead Alignment (Standard or Special) Printer prints Diagnostic Print A including black lines Printer asks questions about Diagnostic Print A Wrong paper advance. Printer recommends Advance Calibration Printheads need cleaning. If possible printer tries to clean printheads Printer prints Diagnostic Print A without black linesIf printheads have been cleaned three time Troubleshooting finishes Printer prints Diagnostic Print B without black lines Printer asks if Cyan, Magenta, Yellow and Black Patterns in Diagnostic Print B are OK If possible printer tries to clean printheads No problems detected Start Printheads are OK after first printing of Diagnostic Print A Troubleshooting completed successfully Ye No YeYe No No Printer prints Diagnostic Print B Indicates that troubleshooting has completed but further procedures are required to solve the problemIndicates that troubleshooting has completed successfully and there no problems ) or ejects the sheet; it requires paper that is at least 65 cm/25.5 inches long and at least 50 cm/19.7 inches wide. You must then reload that piece of paper as a sh, so that the printer can accurately measure the pattern, and make whatever adjustments are appropriate to the amount it advances between printing swaths of data. (See Loading Sheet Media ) T qua1. From the main front-panel menu, with the correct paper loaded, select the Paper menu ( ) and press Enter. 2. Select Advance calibration and press Enter. 3. Select Create pattern and press Enter. The printer prints its calibration pattern (as represented here) and cuts or ejects the paper. 4. Load the sheet printed side up with the dotted line at the top (that is, rotated 90º). 5. Now select Measure pattern and press Enter. The printer reads the calibration pattern and makes the appropriate internal adjustments. These Advance Calibration Values are used whenever you print on the same type of media until you have used the Advance calibration twice more with different types of media. Direction of paper while printing (creating pattern) Direction of paper when loading (measuring pattern) for instructions on how to solve this problem. Missing par ts of text; this should say TEST TEST for instructions on how to solve this problem. The colored lines are printed double and they are the wrong colorsVertical lines are misaligned or fuzzy (not smooth) The borders of colored blocks are overlapped and the overlapping areas have different colors in them. for instructions on how to solve this problem. 80 80 Ink cartridge80Ink erov Caps Ironk Pojfdjop ernk aure Pojfdjop ernk Chorme kheuhg sfrfefg kheuhg sfrfefg Expanding Possibilities Expanding Possibilities 80 80 Pojfdjop ernk aure Long Term Color Bleeding (Glossy Papers)Color Accuracy ConfigurationAdditional Color Accuracy Information Location of Setting Setting Description Selection Ink Menu Color Calibration > Calibrate PaperSet to match the media type loaded in the printer. See Paper Types .
Solving ProblemsImage Quality Problems Ink Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Image Quality ProblemsYo u r HP DesignJet 500PS printer provides a full troubleshooting utility to ensure you can always quickly overcome any image problems you encounter. You should use this utility whenever you (and not the printer) perceive a problem with print quality. Often what you believe to be a print quality problem is in fact caused by incorrect configuration of the printer for the type of image you are trying to print. Always check Configuration Correction as your first diagnostic task to find the cause of your problem. If a message, such as
Solving ProblemsImage Quality Problems Ink Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Image Quality ProblemsYo u r HP DesignJet 500PS printer provides a full troubleshooting utility to ensure you can always quickly overcome any image problems you encounter. You should use this utility whenever you (and not the printer) perceive a problem with print quality. Often what you believe to be a print quality problem is in fact caused by incorrect configuration of the printer for the type of image you are trying to print. Always check Configuration Correction as your first diagnostic task to find the cause of your problem. If a message, such as “PRINTHEADS not functional” appears on the front-panel of your printer, follow the instructions given for the particular message (see Message Descriptions ). The types of problems you could possibly encounter are: Stepped Lines Incomplete LinesColor AccuracyHorizontal BandingColor AlignmentWhenever you see any of these problems work through the Troubleshooting Procedure replying to the questions displayed on the front panel. This will lead you to correct remedial action required to solve your image quality problem. . 2. Make sure that the Type of paper selected in the front panel is the same type of paper loaded into the printer. To check this go to the Roll or Sheet menu in the front panel and press Enter. 3. To ensure the maximum print quality use HP certified media only. For details of HP media see Physical Characteristics of Paper Types . You can also look at the web page http://www.hp.com/go/designJet for the most up-to-date information. 4. Make sure that the Print quality (Fast, Normal, Best) used for your printer is correct. This is set in the Print Setup dialog box of the printer driver or in the front panel from the Set-up menu. The printer driver setting overrides the front panel setting. 5. Select Best print mode for maximum print quality. 6. For Non-HP drivers, set front panel media settings to match the media type loaded in the printer. The documentation that came with your software should provide information about media type/print quality settings. 7. If your image quality problem is color accuracy related, go to Color Accuracy for further configuration help. for a description of the sequence of processes used to complete troubleshooting procedure. It is important that the paper loaded for this procedure is exactly that used when you encountered image quality problems, type (for example, glossy paper) and size. If you use a different kind of paper or a different size, you stand less likelihood of resolving the problem. Running the Troubleshooting Utility 1. From the main front-panel menu, select the Ink menu ( ) and press Enter. 2. Select Troubleshooting and press Enter. 3. The printer first checks to see whether the printheads are aligned. Misalignment of the printheads is a common cause of image quality problems. If they are not aligned, you are prompted to accept Printhead Alignment . This procedure requires a few centimeters of paper loaded and takes several minutes to perform. NOTE: Note that you do not have to interpret the patterns printed by the Printhead Alignment routine. 4. If the printheads do not seem to require alignment, the printer prints Diagnostic Print A. See Diagnostic Print A Interpretation for full details of how to use this diagnostic print. routine; your printer will be at step 3 of the routine (if you don’t want to continue with calibration, press the Cancel key). 4. If there are problems in the blocks of color in Diagnostic Print A, for example white streaks or bands, the printer will try to clean the printheads that have the problem. A printhead can be cleaned up to three times this way; after that it cannot be cleaned and you will be told; the Troubleshooting routine will finish. In that case we recommend that you try to reprint your print, and then, if necessary, start the Troubleshooting routine again. After cleaning the printheads, the printer reprints the blocks of color (but not the black lines) in Diagnostic Print A, and asks you to examine it again (as in step 1). 5. If there are no problems the first time you print Diagnostic Print A, the printer prints Diagnostic Print B. See Diagnostic Print B Interpretation for full details of how to use this diagnostic print. Diagnostic Print A Ignore this black bar Printer checks whether Printhead Alignment is requiredPrinter recommends Printhead Alignment (Standard or Special) Printer prints Diagnostic Print A including black lines Printer asks questions about Diagnostic Print A Wrong paper advance. Printer recommends Advance Calibration Printheads need cleaning. If possible printer tries to clean printheads Printer prints Diagnostic Print A without black linesIf printheads have been cleaned three time Troubleshooting finishes Printer prints Diagnostic Print B without black lines Printer asks if Cyan, Magenta, Yellow and Black Patterns in Diagnostic Print B are OK If possible printer tries to clean printheads No problems detected Start Printheads are OK after first printing of Diagnostic Print A Troubleshooting completed successfully Ye No YeYe No No Printer prints Diagnostic Print B Indicates that troubleshooting has completed but further procedures are required to solve the problemIndicates that troubleshooting has completed successfully and there no problems ) or ejects the sheet; it requires paper that is at least 65 cm/25.5 inches long and at least 50 cm/19.7 inches wide. You must then reload that piece of paper as a sh, so that the printer can accurately measure the pattern, and make whatever adjustments are appropriate to the amount it advances between printing swaths of data. (See Loading Sheet Media ) T qua1. From the main front-panel menu, with the correct paper loaded, select the Paper menu ( ) and press Enter. 2. Select Advance calibration and press Enter. 3. Select Create pattern and press Enter. The printer prints its calibration pattern (as represented here) and cuts or ejects the paper. 4. Load the sheet printed side up with the dotted line at the top (that is, rotated 90º). 5. Now select Measure pattern and press Enter. The printer reads the calibration pattern and makes the appropriate internal adjustments. These Advance Calibration Values are used whenever you print on the same type of media until you have used the Advance calibration twice more with different types of media. Direction of paper while printing (creating pattern) Direction of paper when loading (measuring pattern) for instructions on how to solve this problem. Missing par ts of text; this should say TEST TEST for instructions on how to solve this problem. The colored lines are printed double and they are the wrong colorsVertical lines are misaligned or fuzzy (not smooth) The borders of colored blocks are overlapped and the overlapping areas have different colors in them. for instructions on how to solve this problem. 80 80 Ink cartridge80Ink erov Caps Ironk Pojfdjop ernk aure Pojfdjop ernk Chorme kheuhg sfrfefg kheuhg sfrfefg Expanding Possibilities Expanding Possibilities 80 80 Pojfdjop ernk aure Long Term Color Bleeding (Glossy Papers)Color Accuracy ConfigurationAdditional Color Accuracy Information Location of Setting Setting Description Selection Ink Menu Color Calibration > Calibrate PaperSet to match the media type loaded in the printer. See Paper Types .
Solving ProblemsImage Quality ProblemsInk Supply Problems Media Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Ink Supply ProblemsMost of the problems that you could encounter when working with HP Ink Supplies are solved with guidance from the front panel. The only exception to this is the Unknown Printhead Error . A full list of front messages are supplied in Message Descriptions . Printhead Problems after Replacement If, after replacing the printheads, the printer complains about wrong or missing printheads, perform the following steps: Check that you have removed the protective tape from the printhead. Insert the printhead into the carriage assembly, but this time close the cover using the latch. Replace the printhead with a new one, see Printhead Replacement . Problems Inserting the Ink Cartridge1. Make sure that you have the correct HP Ink Supplies ink cartridge. 2. Make sure that the cartridge is the correct color for that slot. 3. Make sure the cartridge is in the correct orientation, with the color coded label at the top.CAUTION: Never clean inside the ink cartridge slots. Problems Inserting the Printhead 1. Make sure that you have the correct HP Ink Supplies printhead. 2. Make sure that the printhead is the correct color for that slot. 3. Make sure that the printhead is the correct orientation. See Printhead Replacement for further details.
Solving ProblemsImage Quality ProblemsInk Supply Problems Media Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Ink Supply ProblemsMost of the problems that you could encounter when working with HP Ink Supplies are solved with guidance from the front panel. The only exception to this is the Unknown Printhead Error . A full list of front messages are supplied in Message Descriptions . Printhead Problems after Replacement If, after replacing the printheads, the printer complains about wrong or missing printheads, perform the following steps: Check that you have removed the protective tape from the printhead. Insert the printhead into the carriage assembly, but this time close the cover using the latch. Replace the printhead with a new one, see Printhead Replacement . Problems Inserting the Ink Cartridge1. Make sure that you have the correct HP Ink Supplies ink cartridge. 2. Make sure that the cartridge is the correct color for that slot. 3. Make sure the cartridge is in the correct orientation, with the color coded label at the top.CAUTION: Never clean inside the ink cartridge slots. Problems Inserting the Printhead 1. Make sure that you have the correct HP Ink Supplies printhead. 2. Make sure that the printhead is the correct color for that slot. 3. Make sure that the printhead is the correct orientation. See Printhead Replacement for further details.
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Media Problems Media Details the general rules to follow to avoid media problems. Clearing a Media Jam Describes how to clear a media jam. Ink Marks on the Media Details the way to solve ink mark problems: warped lines, blurred lines, marks or scratches on glossy paper. Media Loading Problems Explains what to do when the front panel keeps indicating that media is misaligned or incorrectly positioned. Media Output ProblemsExplains what to do when the prints fall on the floor or do not stack correctly in the media bin. . for full instructions on how to clear jammed paper. Slider bar Guide or Loading Sheet Media ). If you are using roll paper you may need to trim the edge first, to ensure that it is straight. NOTE: If there is still paper left in the paper path, try loading a sheet of stiff or rigid paper into the printer, such as heavy coated or matte film; this will help to force out any paper jammed in the paper path. 13. If the cutter seems to be causing the problem, check in Paper Types that the type of paper is supported by the printer. Try disabling the cutter from the front panel; use Cutter Off. You are strongly recommended to align the printheads (see Printhead Alignment ) after clearing a paper jam, as the problem may have caused the printheads to be misaligned. Back … Blurred Lines (Ink “Bleeds” from Lines) Marks or Scratches on Glossy Paper after PrintingSmears or Scratching on Your Printed Media . Blurred Lines (Ink “Bleeds” from Lines)Perhaps you have adjusted the drying time in the front-panel menu to speed up the printer output. Set “Drying time” to “Automatic”. For details of drying time adjustments, see Ink System . Marks or Scratches on Glossy Paper after PrintingGlossy paper may be extremely sensitive to the bin or anything that it comes into contact with directly after printing. This will depend on the amount of ink printed and the environmental conditions that are present at the time of printing. Avoid any contact with the paper and handle the print with care until quite some time has elapsed.NOTE: Included with HP media is a book “P” that includes a section on troubleshooting paper problems. Roll Media . The paper may be skewed. The right-hand edge must be parallel to the blue line on the front media deflector. Ensure that the paper is wrapped tightly on the roll. Check that the paper is correctly loaded onto the spindle, see Installing a New Roll on the Printer . Sheet mediaThe sheet media must be loaded with the right-hand edge against the blue line on the printer platen and the front edge against the blue line just after the pinch rollers, see Loading Sheet Media . The media may be crumpled or warped or may have irregular edges. If you are using hand-cut media, the edges may not form a right-angle or they may be rough. Do not use hand- cut media. Use only purchased sheet media. If the media is curled with the curl up it will be very difficult to load. It is easier to load it with the curl down
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Media Problems Media Details the general rules to follow to avoid media problems. Clearing a Media Jam Describes how to clear a media jam. Ink Marks on the Media Details the way to solve ink mark problems: warped lines, blurred lines, marks or scratches on glossy paper. Media Loading Problems Explains what to do when the front panel keeps indicating that media is misaligned or incorrectly positioned. Media Output ProblemsExplains what to do when the prints fall on the floor or do not stack correctly in the media bin. . for full instructions on how to clear jammed paper. Slider bar Guide or Loading Sheet Media ). If you are using roll paper you may need to trim the edge first, to ensure that it is straight. NOTE: If there is still paper left in the paper path, try loading a sheet of stiff or rigid paper into the printer, such as heavy coated or matte film; this will help to force out any paper jammed in the paper path. 13. If the cutter seems to be causing the problem, check in Paper Types that the type of paper is supported by the printer. Try disabling the cutter from the front panel; use Cutter Off. You are strongly recommended to align the printheads (see Printhead Alignment ) after clearing a paper jam, as the problem may have caused the printheads to be misaligned. Back
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Media Problems Media Details the general rules to follow to avoid media problems. Clearing a Media Jam Describes how to clear a media jam. Ink Marks on the Media Details the way to solve ink mark problems: warped lines, blurred lines, marks or scratches on glossy paper. Media Loading Problems Explains what to do when the front panel keeps indicating that media is misaligned or incorrectly positioned. Media Output ProblemsExplains what to do when the prints fall on the floor or do not stack correctly in the media bin. . for full instructions on how to clear jammed paper. Slider bar Guide or Loading Sheet Media ). If you are using roll paper you may need to trim the edge first, to ensure that it is straight. NOTE: If there is still paper left in the paper path, try loading a sheet of stiff or rigid paper into the printer, such as heavy coated or matte film; this will help to force out any paper jammed in the paper path. 13. If the cutter seems to be causing the problem, check in Paper Types that the type of paper is supported by the printer. Try disabling the cutter from the front panel; use Cutter Off. You are strongly recommended to align the printheads (see Printhead Alignment ) after clearing a paper jam, as the problem may have caused the printheads to be misaligned. Back … Blurred Lines (Ink “Bleeds” from Lines) Marks or Scratches on Glossy Paper after PrintingSmears or Scratching on Your Printed Media . Blurred Lines (Ink “Bleeds” from Lines)Perhaps you have adjusted the drying time in the front-panel menu to speed up the printer output. Set “Drying time” to “Automatic”. For details of drying time adjustments, see Ink System . Marks or Scratches on Glossy Paper after PrintingGlossy paper may be extremely sensitive to the bin or anything that it comes into contact with directly after printing. This will depend on the amount of ink printed and the environmental conditions that are present at the time of printing. Avoid any contact with the paper and handle the print with care until quite some time has elapsed.NOTE: Included with HP media is a book “P” that includes a section on troubleshooting paper problems. Roll Media . The paper may be skewed. The right-hand edge must be parallel to the blue line on the front media deflector. Ensure that the paper is wrapped tightly on the roll. Check that the paper is correctly loaded onto the spindle, see Installing a New Roll on the Printer . Sheet mediaThe sheet media must be loaded with the right-hand edge against the blue line on the printer platen and the front edge against the blue line just after the pinch rollers, see Loading Sheet Media . The media may be crumpled or warped or may have irregular edges. If you are using hand-cut media, the edges may not form a right-angle or they may be rough. Do not use hand- cut media. Use only purchased sheet media. If the media is curled with the curl up it will be very difficult to load. It is easier to load it with the curl down