HP DesignJet 500 Plus A1 User Manual
Have a look at the manual HP DesignJet 500 Plus A1 User Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 1114 HP manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Media Choice Roll Media Sheet Media Ink SystemInk Cartridges Printheads Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Ink Cartridges Ink Cartridge Errors Details the error messages that could be displayed on the front panel for the Ink Cartridges. Ink Cartridge LevelsDetails the information about levels that can be displayed on the front panel for the Ink Cartridges. Ink Cartridge InformationShows you how to display the current status of the Ink Cartridges on the front-panel display. Ink Cartridge ReplacementDetails the Ink Cartridge replacement procedure. . Cartridge Missing Fau lty CartridgeCartridge Nearly Reached End of Life Cartridge Empty Cartridge Empty of the sequence is also available so that you can take the key illustrations to the printer, if it is remote from your computer.
Media Choice Roll Media Sheet Media Ink System Ink CartridgesPrintheads Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Printheads Printhead Errors Details the different error messages that could be displayed on the front panel for the Printheads. Printhead InformationShows you how to display the current status of the Printheads on the front panel display. Printhead ReplacementDetails the Printhead Replacement procedure. Printhead AlignmentDetails the Printhead Alignment procedure. Printhead Error to solve this problem. Printhead Missing Fau lty PrintheadPrinthead Wor n Out Unknown Error of the sequence is also available. Once you have replaced the printhead, if you have media loaded, the printer prompts you to start the Printhead Alignment procedure. If no media is loaded the printer prompts you to load paper and then automatically starts the alignment. The alignment takes several minutes to complete and then printer will then prompts you to run the Color Calibration procedure. Select (using the keys) Then Press: 1.InkEnter 2.Replace PrintheadsEnter . When the alignment procedure completes after a printhead replacement, the printer prompts you to ask if you want to run the Color Calibration procedure. Select (using the keys) Then Press: 1.InkEnter 2.Align PrintheadsEnter 3.Standard (4.5 minutes) Special (11 minutes)Enter
Media Choice Roll Media Sheet Media Ink System Ink CartridgesPrintheads Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Printheads Printhead Errors Details the different error messages that could be displayed on the front panel for the Printheads. Printhead InformationShows you how to display the current status of the Printheads on the front panel display. Printhead ReplacementDetails the Printhead Replacement procedure. Printhead AlignmentDetails the Printhead Alignment procedure. Printhead Error to solve this problem. Printhead Missing Fau lty PrintheadPrinthead Wor n Out Unknown Error of the sequence is also available. Once you have replaced the printhead, if you have media loaded, the printer prompts you to start the Printhead Alignment procedure. If no media is loaded the printer prompts you to load paper and then automatically starts the alignment. The alignment takes several minutes to complete and then printer will then prompts you to run the Color Calibration procedure. Select (using the keys) Then Press: 1.InkEnter 2.Replace PrintheadsEnter . When the alignment procedure completes after a printhead replacement, the printer prompts you to ask if you want to run the Color Calibration procedure. Select (using the keys) Then Press: 1.InkEnter 2.Align PrintheadsEnter 3.Standard (4.5 minutes) Special (11 minutes)Enter
Media Choice Roll Media Sheet Media Ink System Ink CartridgesPrintheads Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Printheads Printhead Errors Details the different error messages that could be displayed on the front panel for the Printheads. Printhead InformationShows you how to display the current status of the Printheads on the front panel display. Printhead ReplacementDetails the Printhead Replacement procedure. Printhead AlignmentDetails the Printhead Alignment procedure. Printhead Error to solve this problem. Printhead Missing Fau lty PrintheadPrinthead Wor n Out Unknown Error of the sequence is also available. Once you have replaced the printhead, if you have media loaded, the printer prompts you to start the Printhead Alignment procedure. If no media is loaded the printer prompts you to load paper and then automatically starts the alignment. The alignment takes several minutes to complete and then printer will then prompts you to run the Color Calibration procedure. Select (using the keys) Then Press: 1.InkEnter 2.Replace PrintheadsEnter . When the alignment procedure completes after a printhead replacement, the printer prompts you to ask if you want to run the Color Calibration procedure. Select (using the keys) Then Press: 1.InkEnter 2.Align PrintheadsEnter 3.Standard (4.5 minutes) Special (11 minutes)Enter
Media Choice Roll Media Sheet Media Ink System Ink CartridgesPrintheads Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Printheads Printhead Errors Details the different error messages that could be displayed on the front panel for the Printheads. Printhead InformationShows you how to display the current status of the Printheads on the front panel display. Printhead ReplacementDetails the Printhead Replacement procedure. Printhead AlignmentDetails the Printhead Alignment procedure. Printhead Error to solve this problem. Printhead Missing Fau lty PrintheadPrinthead Wor n Out Unknown Error of the sequence is also available. Once you have replaced the printhead, if you have media loaded, the printer prompts you to start the Printhead Alignment procedure. If no media is loaded the printer prompts you to load paper and then automatically starts the alignment. The alignment takes several minutes to complete and then printer will then prompts you to run the Color Calibration procedure. Select (using the keys) Then Press: 1.InkEnter 2.Replace PrintheadsEnter . When the alignment procedure completes after a printhead replacement, the printer prompts you to ask if you want to run the Color Calibration procedure. Select (using the keys) Then Press: 1.InkEnter 2.Align PrintheadsEnter 3.Standard (4.5 minutes) Special (11 minutes)Enter
Media Choice Roll Media Sheet Media Ink System Ink CartridgesPrintheads Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Printheads Printhead Errors Details the different error messages that could be displayed on the front panel for the Printheads. Printhead InformationShows you how to display the current status of the Printheads on the front panel display. Printhead ReplacementDetails the Printhead Replacement procedure. Printhead AlignmentDetails the Printhead Alignment procedure. Printhead Error to solve this problem. Printhead Missing Fau lty PrintheadPrinthead Wor n Out Unknown Error of the sequence is also available. Once you have replaced the printhead, if you have media loaded, the printer prompts you to start the Printhead Alignment procedure. If no media is loaded the printer prompts you to load paper and then automatically starts the alignment. The alignment takes several minutes to complete and then printer will then prompts you to run the Color Calibration procedure. Select (using the keys) Then Press: 1.InkEnter 2.Replace PrintheadsEnter . When the alignment procedure completes after a printhead replacement, the printer prompts you to ask if you want to run the Color Calibration procedure. Select (using the keys) Then Press: 1.InkEnter 2.Align PrintheadsEnter 3.Standard (4.5 minutes) Special (11 minutes)Enter
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions SolutionsThese topics guide you through the different procedures required to troubleshoot and find the solutions to various problems you could encounter while using your printer. The Solutions Tab contains these topics: Solving Problems helps you to quickly troubleshoot your specific problem; it also contains instructions on where you can get further information. Image Quality Problems helps you to solve any image quality problems you may be experiencing. It takes you through the troubleshooting procedure step-by-step. Ink Supply Problems guides you when you have problems installing the consumable ink items: the ink cartridges and printheads. Media Problems contains information on what to do if you have image smears or marks on your media, and also what to do if you have a media jam. Image Error contains information on what to do if the image that your printer printed is incorrect, or not what you expected. Other Problems covers miscellaneous problems you could face. Getting Help explains what to do if you cannot solve the problem you are having. It also provides full details of the steps to take to contact the Hewlett-Packard Customer Care Center.
Solving Problems Image Quality ProblemsInk Supply ProblemsMedia Problems Image Error Other Problems Getting HelpMedia & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Solving ProblemsTo find the meaning of front-panel messages, see Message Descriptions . If you know the problem is related to a certain task, first check the relevant section in this manual, for step-by- step procedures. Use this manual’s index or table of contents to find the section. For example, if you are hav- ing difficulty with page formatting, refer to Page Format . If the problem is directly related to the quality of your printed images, refer first to Image Quality Problems . Refer to the appropriate topic: – Ink Supply Problems – Media Problems – Communication Problems – Image Error – Other Problems If the problem could be related to your software driver, and you are using an HP driver, refer to the driver’s troubleshooting documentation and the on-line help in your application software. If the problem has no obvious cause, refer to Finding the Source of Your Problem . If you still cannot solve the problem, see Getting Help . for a full explanation of front-panel messages. 2. Test the printer. – Switch the printer off on the front of the printer. Make sure that the power cord is firmly inserted in the printer and plugged in to an outlet that you know works. – Switch the printer on and make sure the front-panel display shows the HP welcome screen followed by Main Menu after a short initialization period. 3. Test your computer hardware and interface. – Make sure that you have the correct interface cable between the computer and the printer and that it is firmly connected to the correct ports (see the A).
Solving Problems Image Quality ProblemsInk Supply ProblemsMedia Problems Image Error Other Problems Getting HelpMedia & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Solving ProblemsTo find the meaning of front-panel messages, see Message Descriptions . If you know the problem is related to a certain task, first check the relevant section in this manual, for step-by- step procedures. Use this manual
Solving ProblemsImage Quality Problems Ink Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Image Quality ProblemsYo u r HP DesignJet 500PS printer provides a full troubleshooting utility to ensure you can always quickly overcome any image problems you encounter. You should use this utility whenever you (and not the printer) perceive a problem with print quality. Often what you believe to be a print quality problem is in fact caused by incorrect configuration of the printer for the type of image you are trying to print. Always check Configuration Correction as your first diagnostic task to find the cause of your problem. If a message, such as “PRINTHEADS not functional” appears on the front-panel of your printer, follow the instructions given for the particular message (see Message Descriptions ). The types of problems you could possibly encounter are: Stepped Lines Incomplete LinesColor AccuracyHorizontal BandingColor AlignmentWhenever you see any of these problems work through the Troubleshooting Procedure replying to the questions displayed on the front panel. This will lead you to correct remedial action required to solve your image quality problem. . 2. Make sure that the Type of paper selected in the front panel is the same type of paper loaded into the printer. To check this go to the Roll or Sheet menu in the front panel and press Enter. 3. To ensure the maximum print quality use HP certified media only. For details of HP media see Physical Characteristics of Paper Types . You can also look at the web page http://www.hp.com/go/designJet for the most up-to-date information. 4. Make sure that the Print quality (Fast, Normal, Best) used for your printer is correct. This is set in the Print Setup dialog box of the printer driver or in the front panel from the Set-up menu. The printer driver setting overrides the front panel setting. 5. Select Best print mode for maximum print quality. 6. For Non-HP drivers, set front panel media settings to match the media type loaded in the printer. The documentation that came with your software should provide information about media type/print quality settings. 7. If your image quality problem is color accuracy related, go to Color Accuracy for further configuration help. for a description of the sequence of processes used to complete troubleshooting procedure. It is important that the paper loaded for this procedure is exactly that used when you encountered image quality problems, type (for example, glossy paper) and size. If you use a different kind of paper or a different size, you stand less likelihood of resolving the problem. Running the Troubleshooting Utility 1. From the main front-panel menu, select the Ink menu ( ) and press Enter. 2. Select Troubleshooting and press Enter. 3. The printer first checks to see whether the printheads are aligned. Misalignment of the printheads is a common cause of image quality problems. If they are not aligned, you are prompted to accept Printhead Alignment . This procedure requires a few centimeters of paper loaded and takes several minutes to perform. NOTE: Note that you do not have to interpret the patterns printed by the Printhead Alignment routine. 4. If the printheads do not seem to require alignment, the printer prints Diagnostic Print A. See Diagnostic Print A Interpretation for full details of how to use this diagnostic print. routine; your printer will be at step 3 of the routine (if you don’t want to continue with calibration, press the Cancel key). 4. If there are problems in the blocks of color in Diagnostic Print A, for example white streaks or bands, the printer will try to clean the printheads that have the problem. A printhead can be cleaned up to three times this way; after that it cannot be cleaned and you will be told; the Troubleshooting routine will finish. In that case we recommend that you try to reprint your print, and then, if necessary, start the Troubleshooting routine again. After cleaning the printheads, the printer reprints the blocks of color (but not the black lines) in Diagnostic Print A, and asks you to examine it again (as in step 1). 5. If there are no problems the first time you print Diagnostic Print A, the printer prints Diagnostic Print B. See Diagnostic Print B Interpretation for full details of how to use this diagnostic print. Diagnostic Print A Ignore this black bar Printer checks whether Printhead Alignment is requiredPrinter recommends Printhead Alignment (Standard or Special) Printer prints Diagnostic Print A including black lines Printer asks questions about Diagnostic Print A Wrong paper advance. Printer recommends Advance Calibration Printheads need cleaning. If possible printer tries to clean printheads Printer prints Diagnostic Print A without black linesIf printheads have been cleaned three time Troubleshooting finishes Printer prints Diagnostic Print B without black lines Printer asks if Cyan, Magenta, Yellow and Black Patterns in Diagnostic Print B are OK If possible printer tries to clean printheads No problems detected Start Printheads are OK after first printing of Diagnostic Print A Troubleshooting completed successfully Ye No YeYe No No Printer prints Diagnostic Print B Indicates that troubleshooting has completed but further procedures are required to solve the problemIndicates that troubleshooting has completed successfully and there no problems ) or ejects the sheet; it requires paper that is at least 65 cm/25.5 inches long and at least 50 cm/19.7 inches wide. You must then reload that piece of paper as a sh, so that the printer can accurately measure the pattern, and make whatever adjustments are appropriate to the amount it advances between printing swaths of data. (See Loading Sheet Media ) T qua1. From the main front-panel menu, with the correct paper loaded, select the Paper menu ( ) and press Enter. 2. Select Advance calibration and press Enter. 3. Select Create pattern and press Enter. The printer prints its calibration pattern (as represented here) and cuts or ejects the paper. 4. Load the sheet printed side up with the dotted line at the top (that is, rotated 90º). 5. Now select Measure pattern and press Enter. The printer reads the calibration pattern and makes the appropriate internal adjustments. These Advance Calibration Values are used whenever you print on the same type of media until you have used the Advance calibration twice more with different types of media. Direction of paper while printing (creating pattern) Direction of paper when loading (measuring pattern) for instructions on how to solve this problem. Missing par ts of text; this should say TEST TEST for instructions on how to solve this problem. The colored lines are printed double and they are the wrong colorsVertical lines are misaligned or fuzzy (not smooth) The borders of colored blocks are overlapped and the overlapping areas have different colors in them. for instructions on how to solve this problem. 80 80 Ink cartridge80Ink erov Caps Ironk Pojfdjop ernk aure Pojfdjop ernk Chorme kheuhg sfrfefg kheuhg sfrfefg Expanding Possibilities Expanding Possibilities 80 80 Pojfdjop ernk aure Long Term Color Bleeding (Glossy Papers)Color Accuracy ConfigurationAdditional Color Accuracy Information Location of Setting Setting Description Selection Ink Menu Color Calibration > Calibrate PaperSet to match the media type loaded in the printer. See Paper Types .