HP Designjet 4520 HD User Manual

							18 The problem is... (stacker topics) [4520]
NOTE:This chapter applies to the HP Designjet 4520 Printer series only.
●Paper scrolling
●
The trailing edge of the paper curling up
●
The paper is not completely ejected
●
The front panel displays that the stacker is disconnected
ENWW171
Stacker problems
 
						

							Paper scrolling
When printing in Fast mode with highly curled paper, the paper may scroll when ejected to the stacker
tray. To avoid this problem, you are recommended to switch to Normal mode or use a paper roll with a
3 inch core.
The trailing edge of the paper curling up
Use the Optimize for images setting: see Change the print quality on page 57.Th
The paper is not completely ejected
Check for any obstruction in the paper path, such as loose objects or other pieces of paper.
172 Chapter 18   The problem is... (stacker topics) [4520] ENWW
Stacker problems
 
						

							The front panel displays that the stacker is disconnected
If the front panel constantly or intermittently claims that the stacker is disconnected from the printer,
there may be a problem with the height of the stacker. Use the following procedure to adjust the height
of the stacker.
1.Using an hexagonal wrench, loosen the upper hexagonal nut on both of the stackers wheels that
are closest to the printer.
2.Adjust the height of the stacker by rotating the lower hexagonal nut clockwise or anti-clockwise.
ENWW The front panel displays that the stacker is disconnected 173
Stacker problems
 
						

							3.When the correct height has been achieved, tighten the upper hexagonal nut.
174 Chapter 18   The problem is... (stacker topics) [4520] ENWW
Stacker problems
 
						

							19 The problem is... (other topics)
●The printers start-up process does not complete
●
A front panel message
●
A “printhead monitoring” message
●
A “printheads are limiting performance” message
●
An “on hold for paper” message [4520]
●
The printer does not print
●
The printer seems slow
●
The application slows down or hangs up while generating the print job
●
Communication failures between computer and printer
●
I cannot access the Embedded Web Server from my browser
●
An out-of-memory error
●
An AutoCAD 2000 memory allocation error
●
The platen rollers squeak
ENWW175
Other problems
 
						

							The printers start-up process does not complete
If the printers start-up process stops when the front panel is displaying the number 17, this indicates
that there is a problem with the file system on the printers hard disk, so the printer is checking the whole
file system and making any necessary corrections. This problem can arise when there has been a power
cut while the printer was switched on, or if there is a physical problem with the hard disk.
Checking the whole file system normally takes about half an hour. There is nothing you can do to speed
it up. If you turn off the printer, the file system check will restart whenever you turn it on again.
If you experience this problem repeatedly when there has been no power cut, contact your customer
service representative.
A front panel message 
The front panel displays messages of many kinds; some allow you to continue using the printer while
others require you to take action before you can continue.
●If the printer detects a condition of which you should be aware, it displays a message for your
information. Examples of information messages are performance limiting conditions and printer
maintenance requirements. Once you have read the message you can remove it by pressing
the Select key and continue to use the printer.
●If the printer detects an error, an error code and short message are displayed on the front panel.
The following table provides suggested actions to recover from these error conditions:
CodeShort messageSuggested action
01.3:01RM2 Not ConnectedCheck the cable at the rear between Roll Module 2 and the
Printer is correctly connected.
13:01Reseat all cartridgesRemove and re-insert all the print cartridges; see Remove an inkcartridge on page 88 and Insert an ink cartridge on page 91. If
the problem persists, please contact your customer service
representative.
26.0:01Reseat yellow cartridgeThe yellow cartridge is not detected, please try to re-install it;
see Remove an ink cartridge on page 88 and Insert an inkcartridge on page 91. If the problem persists, please contact your
customer service representative.
26.1:01Reseat magenta cartridgeThe magenta cartridge is not detected, please try to re-install it;
see Remove an ink cartridge on page 88 and Insert an ink
cartridge on page 91. If the problem persists, please contact your
customer service representative.
26.2:01Reseat black cartridgeThe black cartridge is not detected, please try to re-install it;
see Remove an ink cartridge on page 88 and Insert an ink
cartridge on page 91. If the problem persists, please contact your
customer service representative.
26.3:01 Reseat cyan cartridge The cyan cartridge is not detected, please try to re-install it;
see 
Remove an ink cartridge on page 88 and Insert an inkcartridge on page 91. If the problem persists, please contact your
customer service representative.
176 Chapter 19   The problem is... (other topics) ENWW
Other problems
 
						

							CodeShort messageSuggested action
27:03Restart the printer. If problem persists, call
HP support.An error has been detected during printhead detection. Reseat
all the printheads; see 
Remove a printhead on page 92 and Inserta printhead on page 94 and Restart on page 16. If the problem
persists, please contact your customer service representative.
38.1:01Stacker communication error
Check connectionsNo communications have been received from the stacker. Check
that the stacker is switched on and connected to the printer. If
necessary, you can remove the stacker completely and continue
printing without it (if printing has not started yet) or cancel a half-
printed job and restart. If you cancel a half-printed job, the paper
will be cut, and ejected when the stacker is restarted.
38.2:01Status mismatch. Reset stacker.The stacker has been switched off and on in the middle of a print
job. The job is automatically canceled, the paper is cut and
ejected.
39:01Input rollers 1 and 2 need cleaning. Press
Enter to quit, or Cancel to continue.See Clean the input rollers on page 112.
61:01Wrong file format. The printer cannot
process the job.The file format is wrong and the printer cannot process the job.
Check the graphic language setting of your printer (see Changethe graphic language setting on page 65). If you are sending
PostScript from Mac OS over a USB connection, select ASCII
encoding in both the driver and the application. Check for the
latest firmware and driver releases.
61:04.1Update system software (firmware)Even if you have the latest version installed on your printer, you
are recommended to repeat the update process to clear this
error. See 
Update my printers firmware on page 116.
61:08.1File with password cannot be printed.Resend this file without password protection.
62:04Restart the printer. If problem persists, call
HP support.An error has been detected with the parallel port. See Restarton page 16 If the problem persists, check for the latest firmware
release.
63:04Restart the printer. If problem persists, call
HP support.An error has been detected with a LAN port. See Restart
on page 16 If the problem persists, check for the latest firmware
release.
64:04Restart the printer. If problem persists, call
HP support.An error has been detected with the USB port. See Restart
on page 16 If the problem persists, check for the latest firmware
release.
66:08Please resubmit the job as the paper type
has changedThe paper type has changed since the job was submitter. The
job cannot be printed on the paper that is loaded; please resubmit
the job or change the paper.
71:03Restart the printer. If problem persists, call
HP support.Out of memory failure. You are recommended to remove any
unnecessary files from the hard disk using the Embedded Web
Server. See 
Restart on page 16.
76:03Restart the printer. If problem persists, call
HP support.The hard disk is full. If the problem persists, you are
recommended to remove any unnecessary files from the hard
disk, using the Web server. See 
Restart on page 16.
77:04Restart the printer. If problem persists, call
HP support.The Embedded Web Server does not seem to be working.
See Restart on page 16 If the problem persists, check for the
latest firmware release.
79:04Generic firmware error.Turn off the printer and disconnect the power cord. Reconnect
the power cord and switch on the printer. If the problem persists,
check for the latest firmware release.
81:01 Possible paper jam A paper jam has been detected within the printer. See A paper
jam (paper stuck in the printer) [4020] on page 131 or A paperjam (paper stuck in the printer) [4520] on page 133.
ENWWA front panel message 177
Other problems
 
						

							CodeShort messageSuggested action
83.y:1xStacker internal error
Reset stackerThe print job is automatically canceled and cut. Switch the
stacker off and then on again. If the problem remains, remove
the stacker and continue printing without it.
84.1x:01Possible paper jamA paper jam has been detected in drawer 1. See A paper jam
(paper stuck in the printer) [4520] on page 133.
84.2x:01Possible paper jamA paper jam has been detected in drawer 2. See A paper jam indrawer 2 [4520] on page 142.
86:01Possible paper jamA paper jam has been detected in the platen area. See A paper
jam (paper stuck in the printer) [4020] on page 131 or A paperjam (paper stuck in the printer) [4520] on page 133.
Stacker communication error. Check
connections.No communication received from the stacker. Connect the
stacker or turn it on.
Stacker disengaged. Attach it to printer.Switch off the stacker, attach it to the printer, then switch it on
again. Check that the height of the stacker is correctly adjusted.
Stacker full of mediaRemove the accumulated pile of paper from the stacker.
Stacker paper jam Remove the accumulated pile of paper from the stacker. Turn it
off and then on again.
If your printer front panel is displaying an error code which is not in the list above, try the following: restart
the printer (see 
Restart on page 16) and/or check to make sure you have the latest firmware and driver
versions (see 
Update my printers firmware on page 116). If the problem persists, contact your customer
service representative.
A “printhead monitoring” message
This is not an error message. The message is displayed whenever the Printhead monitoring option is
set to Intensive. If you change the setting to Optimized, the message will not appear. See 
Manage
printhead monitoring on page 97.
A “printheads are limiting performance” message
This message appears on the front panel during printing when the printer has detected that one or more
printheads are not performing optimally, and so it needs to make extra passes to maintain print quality.
To eliminate this message, choose one of the following:
●Select a higher print quality; see 
Change the print quality on page 57.
●Clean the printheads; see 
Recover (clean) the printheads on page 97.
●Use the Image Diagnostics Print to identify which printhead is causing the problem; see 
How do
I... (Image Diagnostics Print topics) on page 117.
An “on hold for paper” message [4520]
NOTE:This topic applies to the HP Designjet 4520 Printer series only.
178 Chapter 19   The problem is... (other topics) ENWW
Other problems
 
						

							NOTE:To see the job queue at the front panel, select the  icon and then Job queue.
Based on a set of criteria that you can set when sending a job, the HP Designjet 4520 will decide which
of the rolls of paper loaded in the printer is more suitable to print the job. If there is no roll of paper
available that meets all the conditions set previously, the HP Designjet 4520 will then put the job on hold
for paper. You can manually resume the job and forces it to print on a paper different from the one that
was set when the job was sent, otherwise it will stay on hold.
Which criteria are used to decide to which roll a job will be printed?
When a user sends a job, the paper type that is desired can be set (in the driver or in the Embedded
Web Server). The printer will print this job on a roll of paper of the chosen paper type and one that is
wide enough to print the drawing without clipping. In case there is more than one roll where the job could
be printed meeting all the criteria, the roll will be chosen according to your preferences. These can be
set by using a setting in the printer’s Front Panel: Paper Menu > Paper handling options > Roll
switching options which has two possible values:
●Minimize paper waste. If this option is chosen, the printer will choose the narrowest roll that meets
all the criteria, to avoid wasting paper due to trimming.
●Minimize roll change. If this option is chosen, the printer will choose the roll that is currently loaded
on the print platen, to avoid wasting time with a roll switch.
The default option is Minimize paper.
When is a job put on hold for paper?
A job is put on hold for paper in the following cases:
●The paper type that has been selected by the user is not currently loaded on the printer.
●The paper type that has been selected by the user is loaded on the printer, but the drawing is too
wide to fit on any of the rolls of this paper type without clipping.
If I load a new roll of paper, will jobs that were on hold for paper be
automatically printed?
Yes. Since firmware 8.1.1.3, every time a new roll of paper is loaded, the printer will check if there are
any jobs on hold for paper that could be printed on the loaded roll. In case the answer is yes, the printer
will ask if these jobs should be automatically resumed with the following message:
●Would you like to print the jobs that are on hold for paper? Yes/No
I don’t like jobs being put on hold for paper. Can I prevent it?
Yes, this can be done from the front panel: select the  icon and then Job management options >
Enable on hold for paper. There are two options:
●When needed (default value). Jobs are put on hold for paper when there is no paper loaded on
the printer that meets the necessary conditions: correct paper type and correct paper size.
●Never. Jobs are never put on hold for paper. If there is no paper loaded that meets all the conditions
set by the user, the job is printed on whichever roll seems most suitable for it.
I set the option “Enable on hold for paper” to Never, but some jobs are still
put on hold
If the Show print preview option is selected in the driver or the Embedded Web Server, jobs are put
on hold until you have checked the preview and resumed the job. Check that the Show print preview
ENWW An “on hold for paper” message [4520] 179
Other problems
 
						

							option is not checked in the driver, and that there are no pending preview windows waiting for
confirmation to continue printing.
My job is exactly as wide as the roll of paper that is loaded on the printer,
but is put on hold for paper
Margins are managed in different ways depending on the file type:
●For HP-GL/2 and HP RTL files, by default, margins are included inside the drawing, so a 36 inches
HP-GL/2 and HP RTL file can be printed with margins in a 36 inches roll of paper and will not be
put on hold for paper.
●For other file formats however, like PostScript, PDF, TIFF or JPEG, by default, the printer considers
that margins need to be added outside of the drawing (as in many cases, these formats are used
for photographs and other contents where margins are not included). This means that to print a 36
inches TIFF, the printer needs to add some margins and the drawing needs 36.4 inches of paper
to be printed; this would cause the job to be put on hold if the paper that is loaded on the printer is
only 36 inches wide.
For these file formats, if it is desired to print them without adding extra margins outside of the
drawing, the Clip contents by margins option can be used. This option will force the margins to be
set inside of the drawing, so a 36 inches TIFF can be printed in a 36 inches roll of paper without
being put on hold. However, it needs to be taken into account that, if there is no white space already
included in the drawing’s borders, some contents could be clipped because of the margins.
The printer does not print
If all is in order (paper loaded, all ink components installed and no file errors), there are still reasons
why a file you have sent from your computer may not start printing when expected, this is because the
file has been put on hold for paper:
●You may have an electrical power problem. If there is no activity at all from the printer, and the front
panel does not respond, check that the power cable is connected correctly and that there is power
available at the socket.
●You may be experiencing unusual electromagnetic phenomena, such as strong electromagnetic
fields or severe electrical disturbances, which can cause the printer to behave strangely, or even
stop working. In this case, turn off the printer using the Power key on the front panel, wait until the
electromagnetic environment has returned to normal and then turn it on again. If you still experience
problems, please contact your customer service representative.
●You may have the wrong graphic language setting. See 
Change the graphic language setting
on page 65.
●You may not have installed in your computer the correct driver for your printer. See the Setup
instructions.
●The right paper may not be available to print the job, perhaps because:
◦The selected roll is not loaded.
◦The selected paper type is not loaded on any roll.
◦There is not enough paper of the selected type to print the whole job.
On the HP Designjet 4520 series, a job may be held in the queue for one of these reasons, while
other jobs in the queue are printed because the right paper is available for them. In this case, you
can print the held job by loading the correct paper and using the front panel or the Embedded Web
Server to continue the job.
180 Chapter 19   The problem is... (other topics) ENWW
Other problems