HP DesignJet 4500 User Manual

31 Tell me about... (getting help topics)
●HP Instant Support
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HP Customer Care
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HP Designjet Online
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Other sources of information
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help topics)
 

HP Instant Support
HP Instant Support is HPs suite of troubleshooting tools that collect diagnostic information from your
printer and match it with intelligent solutions from HPs knowledge bases, allowing you to resolve
problems as quickly as possible.
You can start an HP Instant Support session by clicking on the link provided by your printers
Embedded Web Server. See 
Access the Embedded Web Server.
To be able to use HP Instant Support:
●You must have a TCP/IP connection to your printer, because HP...

●The computer you are using
●Any special equipment or software you are using (for example, spoolers, networks, switch-
boxes, modems, or special software drivers)
●The cable you are using (by part number) and where you purchased it
●The type of interface used on your printer (FireWire, USB, or network)
●The software name and version you are currently using
●If the problem is a system error it will have a error number; record the error number and
have it ready
●If possible, print out the following...

330 Chapter 31   Tell me about... (getting help topics) ENWW
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help topics)
 

32 Legal information
●Worldwide Limited Warranty—HP Designjet 4000/4500 Printer series and 4500mfp
●
Hewlett-Packard Software License Agreement
●
Open source acknowledgments
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Regulatory notices
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DECLARATION OF CONFORMITY
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Legal information
 

Worldwide Limited Warranty—HP Designjet 4000/4500
Printer series and 4500mfp
HP productLimited Warranty Period
Printer1 year (from the date of purchase by the customer)
Software90 days (from the date of purchase by the customer)
PrintheadUntil the “end of warranty” date printed on the product is
reached, or 1000 cm³ of HP ink have been cycled through
the printhead, whichever occurs first
Ink cartridge Until the genuine HP ink is depleted as indicated by the
printer, or the “end of warranty” date printed...

non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to
service the printer for the particular failure or damage.
7.Your exclusive remedies for defective HP products are the following:
a.During the Limited Warranty Period, HP will replace any defective HP software, media, or
consumable product which is covered by this Limited Warranty, and deliver another
product to you to replace the defective one.
b.During the Limited Warranty Period, HP, at its sole discretion,...

C. Local law
1.This Limited Warranty gives you specific legal rights. You may also have other rights which vary
from state to state in the United States, from province to province in Canada, and from country
to country elsewhere in the world. You are advised to consult applicable state, province, or
national laws for full determination of your rights.
2.To the extent that this Warranty Statement is inconsistent with local law, this Warranty
Statement shall be deemed modified to be consistent with such...

Hewlett-Packard Software License Agreement
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS
SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE
LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MUST RETURN
THE SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS SUPPLIED WITH ANOTHER
PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND.
HP SOFTWARE LICENSE TERMS
The following terms govern your use of the software integrated into your HP...

Software and any accompanying documentation by the applicable FAR or DFARS clause or the HP
standard software agreement for the product involved.
Open Source Software. The Open Source Software is composed of individual software
components, each of which has its own copyright and its own applicable license conditions. You
must review the licenses within the individual packages to understand your rights under them. The
licenses can be found in the folder called licenses on the Drivers and Documentation CD...