HP Compaq Q2159 User Guide

							User’s GuideA-1
A
Troubleshooting
Solving Common Problems
The following table lists possible problems, the possible cause of each problem, and the recommended solutions:
ProblemSolution
Power LED is not on. Make sure the Power button is on, and the power cord is properly connected to a grounded 
power outlet and to the monitor.
Select Management in the OSD menu, and then select Bezel Power LED. Check if the 
Bezel Power LED option is set to Off and, if so, set to On mode.
Screen is blank. Connect the power cord. Turn on the power.
Connect the video cable properly. See “Setting Up the Monitor” for more information.
Press a key on the keyboard or move the mouse to turn off the screen-blanking utility.
Image appears blurred, 
indistinct, or too dark.Press the Auto/OK button on the monitor side panel. If this does not correct the image, press 
the Menu button to open the OSD menu, and adjust the brightness and contrast scales.
Image is not centered. Press the Menu button to access the OSD menu. Select Image Control, and then select 
Horizontal Position or Ve r t i c a l  P o s i t i o n to adjust the position of the image.
Check Video Cable appears 
on screen.Connect the monitor VGA signal cable to the VGA connector on the computer. Be sure that the 
computer power is off while connecting the video cable.
Input Signal Out of Range 
appears on screen.Restart your computer and enter Safe Mode. Change your settings to a supported setting (see 
the table in “Preset Video Modes” in Appendix B). Restart your computer so that the new 
settings take effect.
Picture is fuzzy and has 
ghosting, shadowing 
problem.Adjust the contrast and brightness controls.
Make sure that you are not using an extension cable or switch box. We recommend plugging 
the monitor directly into the graphic card output connector on the back of your computer.
The auto adjustment feature might fix this problem.
Unable to set the monitor to 
the optimal resolution.Make sure the graphics card supports the optimal resolution.
Make sure the latest supported driver is installed for the graphics card. For HP and Compaq 
systems, you can download the latest graphics driver for your system from: 
www.hp.com/support. For other systems, refer to the Web site for your graphics card.
Unable to hear audio from 
built-in speakers.Do the following:
■Ensure the source signal is good by using headphones at the source.
■Press the Menu button to access the OSD menu. Select Management, and then select 
Vo l u m e to adjust the volume.
■Turn up the volume with the side panel Volume button.
■Ensure speaker volume is not muted or too low: Click the Windows Vista start 
button™, Control Panel, and Hardware and Sound. Under Audio Devices and 
Sound, click Adjust system volume. Under Main Volume, move the slider up.
 
						

							Troubleshooting
A-2User’s Guide
Getting Support from hp.com
Before you contact customer service, refer to HP Technical Support at: http://www.hp.com/support
Select your country/region, and then follow the links to the support page for your monitor.
Preparing to Call Technical Support
If you cannot solve a problem by using the troubleshooting tips in this section, you might have to call technical 
support. For technical support contact information, refer to the printed documentation included with the monitor. Have 
the following information available when you call:
■Monitor model number (located on label on back of monitor)
■Monitor serial number (located on label on back of monitor or in the OSD display in the Information menu)
■Purchase date on invoice
■Conditions under which the problem occurred
■Error messages received
■Hardware configuration
■Name and version of hardware and software you are using
Locating the Rating Label
The rating label on the monitor provides the product number and serial number. You may need these numbers when 
contacting HP about your monitor model.
The rating label is on the back of the monitor.
No Plug and Play. In order for the Plug and Play feature of the monitor to work, you need a computer and graphic 
card that are compatible with Plug and Play. Check with your computer manufacturer.
Check the monitor’s video cable, and make sure that none of the pins are bent.
Make sure that the Compaq monitor drivers are installed. Refer to “Installing Drivers” in the 
“Operating the Monitor” chapter for more information. Compaq monitor drivers are also 
available at: http://www.hp.com/support
Picture bounces, flickers, or 
wave pattern is present in the 
picture.Move electrical devices that may cause electrical interference as far away from the monitor as 
possible.
Use the maximum refresh rate that your monitor is capable of at the resolution that you are 
using.
Monitor is always in sleep 
mode (amber LED).The computer power switch should be in the On position.
The computer graphic card should be snugly seated in its slot.
Check that the monitor video cable is properly connected to the computer.
Inspect the monitor video cable, and make sure that none of the pins are bent.
Check that your computer is operational: Press the Caps Lock key and observe the Caps Lock 
LED found on most keyboards. The LED should either turn on or off after hitting the Caps 
Lock key.
ProblemSolution (continued)
 
						

							User’s GuideB-1
B
Technical Specifications
All specifications represent the typical specifications provided by HP’s component manufacturers; actual performance 
may vary either higher or lower.
Compaq LCD Monitors
Face treatment: Glare polarizer with hard coating
Input Terminals:
■VGA connector 
Specifications
model Q1859
Display Type:
Viewable Image Size:
Tilt:
Maximum Weight (unpacked):
Dimensions (h x w x d):
Maximum Graphics Resolution:
Te x t  M o d e :
Dot Pitch:
Horizontal Frequency (analog mode):
Vertical Frequency (analog mode):
Environmental Requirements
Temperature (independent of altitude)
Operating Temperature:
Non-Operating Temperature:
Relative Humidity (non-condensing):
Operating Humidity:
Non-Operating Humidity:
Power Source:
Power Consumption:
Sleep Power Consumption:TFT LCD active matrix
18.5 in. (47.0 cm) diagonal
–5
o to +25o
9.5 lb (4.3 Kg)
14.0 x 18.0 x 7.2 in. (355 x 456 x 184 mm)
1366 x 768 @ 60 Hz analog mode
720 x 400
0.30 x 0.30 mm
24 to 83 kHz
50 to 76 Hz
41
o to 104o F (5o to 40o C)
–29
o to 140o F (–20o to 60o C)
20% to 80%
5% to 95%
100–240Vv, 50/60 Hz
40 watts (W) maximum

						

							Technical Specifications
B-2User’s Guide
model Q2009
Display Type:
Viewable Image Size:
Tilt:
Dimensions (h x w x d):
Maximum Graphics Resolution:
Te x t  M o d e :
Dot Pitch:
Horizontal Frequency (analog mode):
Vertical Frequency (analog mode):
Environmental Requirements
Temperature (independent of altitude)
Operating Temperature:
Non-Operating Temperature:
Relative Humidity (non-condensing):
Operating Humidity:
Non-Operating Humidity:
Power Source:
Power Consumption:
Sleep Power Consumption:TFT LCD active matrix
20 in. (50.8 cm) diagonal
–5
o to +25o
18.9 x 20.6 x 11.4 in. (481 x 523 x 289 mm)
1600 x 900 @ 60 Hz analog mode
720 x 400
0.2768 x 0.2768 mm
24 to 85 kHz
46 to 76 Hz
41
o to 104o F (5o to 40o C)
–29
o to 140o F (–20o to 60o C)
20% to 80%
5% to 95%
100–240Vv, 50/60 Hz
56 watts (W) maximum

						

							Technical Specifications
User’s GuideB-3
Preset Video Modes
The monitor automatically recognizes many preset video input modes that will appear properly sized and centered 
on the screen. 
Factory Preset Video Input Modes, Q1859
PresetResolution
Horizontal 
Frequency (kHz)Ve r t i c a l  
Frequency (Hz)
1 640 x 480 31.47 59.94
2 720 x 400 31.47 70.09
3 800 x 600 37.88 60.32
4 1024 x 768 48.36 60.00
5 1280 x 960 60.00 60.00
6 1280 x 1024 63.98 60.02
7 1366 x 768 47.71 59.79
Factory Preset Video Input Modes, Q2009
PresetResolution
Horizontal 
Frequency (kHz)Ve r t i c a l  
Frequency (Hz)
1 640 x 480 31.47 59.94
2 720 x 400 31.47 70.09
3 800 x 600 37.88 60.32
4 1024 x 768 48.36 60.00
5 1280 x 960 60.00 60.00
6 1280 x 1024 63.98 60.02
7 1440 x 900 55.47 59.90
8 1600 x 900 55.54 59.98
Factory Preset Video Input Modes, Q2159
PresetResolution
Horizontal 
Frequency (kHz)Ve r t i c a l  
Frequency (Hz)
1 640 x 480 31.47 59.94
2 720 x 400 31.47 70.09
3 800 x 600 37.88 60.32
4 1024 x 768 48.36 60.00
5 1280 x 960 60.00 60.00
6 1280 x 1024 63.98 60.02
7 1440 x 900 55.47 59.90
8 1600 x 1200 75.00 60.00
9 1680 x 1050 65.29 60.00
10 1920 x 1080 67.50 60.00
 
						

							Technical Specifications
B-4User’s Guide
LCD Monitor Quality and Pixel Policy
Your Compaq LCD Monitor uses high-precision technology, manufactured according to high standards, to help 
guarantee trouble-free performance. Nevertheless, the display may have cosmetic imperfections that appear as small 
bright or dark spots. This is common to all LCD displays used in products supplied by all vendors and is not specific 
to your Compaq LCD Monitor. These imperfections are caused by one or more defective pixels or subpixels.
■A pixel consists of one red, one green, and one blue subpixel.
■A defective whole pixel is always turned on (a bright spot on a dark background), or it is always off (a dark spot 
on a bright background). The first is the more visible of the two.
■A defective subpixel (dot defect) is less visible than a defective whole pixel, and is small and only visible on a 
specific background.
To locate defective pixels, the monitor should be viewed under normal operating conditions and in normal operating 
mode at a supported resolution and refresh rate, from a distance of approximately 50 cm (16 inches).
We expect that, over time, the industry will continue to improve its ability to produce displays with fewer cosmetic 
imperfections, and we will adjust guidelines as improvements are made.
For more information about your Compaq LCD Monitor, refer to the HP Web site at: 
http://www.hp.com/support
Power Cord Set Requirements
The monitor power supply is provided with Automatic Line Switching (ALS). This feature allows the monitor to operate 
on input voltages between 100–240Vv, 50/60 Hz, 1.5A.
The power cord set (flexible cord or wall plug) received with the monitor meets the requirements for use in the 
country/region where you purchased the equipment.
If you need to obtain a power cord for a different country/region, you should purchase a power cord that is 
approved for use in that country/region.
The power cord must be rated for the product and for the voltage and current marked on the product’s electrical 
ratings label. The voltage and current rating of the cord should be greater than the voltage and current rating marked 
on the product. If you have questions about the type of power cord to use, contact your HP-authorized service 
provider.
A power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or against 
it. Particular attention should be paid to the plug, electrical outlet, and the point where the cord exits from the 
product.
 
						

							User’s GuideC-1
C
Agency Regulatory Notices
Federal Communications Commission Notice
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a 
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed 
and used in accordance with the instructions, may cause harmful interference to radio communications. However, 
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful 
interference to radio or television reception, which can be determined by turning the equipment off and on, the user 
is encouraged to try to correct the interference by one or more of the following measures:
■Reorient or relocate the receiving antenna.
■Increase the separation between the equipment and the receiver.
■Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
■Consult the dealer or an experienced radio or television technician for help.
Modifications
The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly 
approved by Hewlett-Packard Company may void the user’s authority to operate the equipment.
Cables
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods to maintain 
compliance with FCC rules and regulations.
Declaration of Conformity for Products Marked with 
FCC Logo, United States Only
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this 
device may not cause harmful interference, and (2) this device must accept any interference received, including 
interference that may cause undesired operation.
For questions regarding your product, contact:
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 530113 
Houston, Texas 77269-2000
Or
Call: 1-800-474-6836
For questions regarding this FCC declaration, contact:
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
Or
Call: 1-281-514-3333
To identify this product, refer to the part, series, or model number found on the product.
 
						

							Agency Regulatory Notices
C-2User’s Guide
Materials Disposal
This Compaq product contains mercury in the fluorescent lamp in the display LCD that might require special handling 
at end-of-life:
Disposal of this material can be regulated because of environmental considerations. For disposal or recycling 
information, contact your local authorities or the Electronic Industries Alliance (EIA) (http://www.eiae.org).
Chemical Substances
HP is committed to providing our customers with information about the chemical substances in our products as 
needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European 
Parliament and the Council). A chemical information report for this product can be found at: 
http://www.hp.com/go/reach
Canadian Notice
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Avis Canadien
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du 
Canada.
European Union Regulatory Notice
This product complies with the following EU Directives:
■Low Voltage Directive 2006/95/EC
■EMC Directive 2004/108/EC
Compliance with these directives implies conformity to applicable harmonized European standards (European 
Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this product or product 
family.
This compliance is indicated by one of the following conformity markings placed on the product:
Hewlett-Packard GmbH, HQ-TRE, Herrenberger Straße 140, 71034 Böblingen, Germany
 
XXXX*
This marking is valid for 
non-Telecom products and for EU 
harmonized Telecom products 
(for example, Bluetooth).This marking is valid for EU 
non-harmonized Telecom products. 
*Notified body number (used only if 
applicable—refer to the product label).
 
						

							Agency Regulatory Notices
User’s GuideC-3
Disposal of Waste Equipment by Users in Private 
Households in the European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of 
with your other household waste. Instead, it is your responsibility to dispose of your waste 
equipment by handing it over to a designated collection point for the recycling of waste electrical 
and electronic equipment. The separate collection and recycling of your waste equipment at the 
time of disposal will help to conserve natural resources and ensure that it is recycled in a manner 
that protects human health and the environment. For more information about where you can drop 
off your waste equipment for recycling, please contact your local city office, your household waste 
disposal service or the shop where you purchased the product.
Japanese Notice
Japanese Power Cord Notice
Japanese Material Content Declaration
A Japanese regulatory requirement, defined by Specification JIS-C-0950, 2005, mandates that manufacturers 
provide Material Content Declarations for certain categories of electronic products offered for sale after 
July 1, 2006. To view the JIS-C-0950 material declaration for this product, visit www.hp.com/go/jisc0950
Korean Notice
 
						

							Agency Regulatory Notices
C-4User’s Guide
EPA ENERGY STAR Compliance
Products marked with the ENERGY STAR® logo on the packaging box qualify with the 
U.S. Environmental Protection Agency’s ENERGY STAR
® guidelines for energy efficiency.
Products with the ENERGY STAR
® label are designed to use less energy, help you save money on 
utility bills, and help protect the environment.
ENERGY STAR
® is a registered trademark owned by the U.S. government.
HP Recycling Program
HP offers product end-of-life return programs for HP and other manufacturers’ hardware in several geographic areas.
The terms and availability of these programs vary by geography because of differences in regulatory requirements 
and local customer demand. For information on the HP recycling program, refer to the HP Web site at: 
http://www.hp.com/recycle