HP Compaq Q2010s User Guide

							ProblemSolution
Unable to hear audio from
built-in speakers.Do the following:
●Ensure the source signal is good by using headphones at the source.
●Press the Menu button to access the OSD menu. Select Management, and then select
Volume to adjust the volume.
●Turn up the volume with the side panel Volume button.
●Ensure speaker volume is not muted or too low: Click the Windows start button™,
Control Panel, and Hardware and Sound. Under Audio Devices and Sound, click Adjust
system volume. Under Main Volume, move the slider up.
No Plug and Play.In order for the Plug and Play feature of the monitor to work, you need a computer and graphic
card that are compatible with Plug and Play. Check with your computer manufacturer.
Check the monitors video cable, and make sure that none of the pins are bent.
Make sure that the monitor drivers are installed. Refer to Installing Drivers in the 
Operatingthe Monitor on page 15 chapter for more information. Monitor drivers are also available at: http://
www.hp.com/support
Picture bounces, flickers, or
wave pattern is present in the
picture.Move electrical devices that may cause electrical interference as far away from the monitor as
possible.
Use the maximum refresh rate that your monitor is capable of at the resolution that you are
using.
Monitor is always in sleep
mode (amber LED).The computer power switch should be in the On position.
The computer graphic card should be snugly seated in its slot.
Check that the monitor video cable is properly connected to the computer.
Inspect the monitor video cable, and make sure that none of the pins are bent.
Check that your computer is operational: Press the Caps Lock key and observe the Caps Lock
LED found on most keyboards. The LED should either turn on or off after hitting the Caps Lock
key.
Getting Support from hp.com
Before you contact customer service, refer to HP Technical Support at: http://www.hp.com/support
Select your country/region, and then follow the links to the support page for your monitor.
Preparing to Call Technical Support
If you cannot solve a problem by using the troubleshooting tips in this section, you might have to call
technical support. For technical support contact information, refer to the printed documentation included
with the monitor.
Have the following information available when you call:
●Monitor model number (located on label on back of monitor)
●Monitor serial number (located on label on back of monitor or in the OSD display in the Information
menu)
●Purchase date on invoice
ENWWGetting Support from hp.com 25
 
						

							●Conditions under which the problem occurred
●Error messages received
●Hardware configuration
●Name and version of hardware and software you are using
Locating the Rating Label
The rating label on the monitor provides the product number and serial number. You may need these
numbers when contacting HP about your monitor model.
The rating label is on the back of the monitor.
26 Appendix A   TroubleshootingENWW
 
						

							B Technical Specifications
All specifications represent the typical specifications provided by HPs component manufacturers; actual
performance may vary either higher or lower.
Compaq LCD Monitors
Face treatment: Glare polarizer with hard coating
Input terminal:
●VGA connector
●DVI-D 24–pin D-type connector (select models)
Table B-1  Models Q1910\Q1910s
Specifications: 
Display Type:TFT LCD active matrix
Viewable Image Size:47.0 cm (18.5 in.) diagonal
Tilt–5° to +25°
Maximum Weight (unpacked):3.9 Kg (8.6 lb)
Dimensions (h x w x d):347.4 x 455.1 x 171.4 mm (13.7 x 17.9 x 6.7 in.)
Maximum Graphics Resolution:1366 x 768 @ 60 Hz analog mode
Text Mode:720 x 400
Dot Pitch:0.30 x 0.30 mm
Horizontal Frequency (analog mode):24 to 83 kHz
Vertical Frequency (analog mode):50 to 76 Hz
Environmental Requirements
Temperature (independent of altitude)
Operating Temperature:5° to 40° C (41° to 104° F)
Non-Operating Humidity:–20° to 60° C (–29° to 140° F)
Relative Humidity (non-condensing):
Operating Humidity:20% to 80%
Non-Operating Humidity: 5% to 95%
ENWWCompaq LCD Monitors 27
 
						

							Specifications: 
Power Source:100–240VAC, 50/60 Hz
Power Consumption:40 watts (W) maximum
Sleep Power Consumption: 
						

							Specifications: 
Maximum Graphics Resolution:1920 x 1080@ 60 Hz analog mode
Text Mode:720 x 400
Dot Pitch:0.2480 x 0.2480 mm
Horizontal Frequency (analog mode):24 to 94kHz
Vertical Frequency (analog mode):50 to 76 Hz
Environmental Requirements
Temperature (independent of altitude)
Operating Temperature:5° to 40° C (41° to 104° F)
Non-Operating Humidity:–20° to 60° C (–29° to 140° F)
Relative Humidity (non-condensing):
Operating Humidity:20% to 80%
Non-Operating Humidity:5% to 95%
Power Source:100–240VAC, 50/60 Hz
Power Consumption:56 watts (W) maximum
Sleep Power Consumption: 
						

							PresetResolutionHorizontal Frequency (kHz)Vertical Frequency (Hz)
3800 x 60037.8860.32
41024 x 76848.3660.00
51280 x 72045.0060.00
61280 x 102463.9860.02
71440 x 90055.4759.90
8 1600 x 900 55.54 59.98
Table B-6  Factory Preset Video Input Modes, Q2210\Q2210s
PresetResolutionHorizontal Frequency (kHz)Vertical Frequency (Hz)
1640 x 48031.4759.94
2720 x 40031.4770.09
3800 x 60037.8860.32
41024 x 76848.3660.00
51280 x 72045.0060.00
61280 x 102463.9860.02
71440 x 90055.4759.90
81600 x 120075.0060.00
91680 x 105065.2960.00
10 1920 x 1080 67.50 60.00
LCD Monitor Quality and Pixel Policy
Your Compaq LCD Monitor uses high-precision technology, manufactured according to high standards,
to help guarantee trouble-free performance. Nevertheless, the display may have cosmetic imperfections
that appear as small bright or dark spots. This is common to all LCD displays used in products supplied
by all vendors and is not specific to your Compaq LCD Monitor. These imperfections are caused by one
or more defective pixels or subpixels.
A pixel consists of one red, one green, and one blue subpixel. A defective whole pixel is always turned
on (a bright spot on a dark background), or it is always off (a dark spot on a bright background). The
first is the more visible of the two. A defective subpixel (dot defect) is less visible than a defective whole
pixel, and is small and only visible on a specific background.
To locate defective pixels, the monitor should be viewed under normal operating conditions and in
normal operating mode at a supported resolution and refresh rate, from a distance of approximately 50
cm (16 inches). We expect that, over time, the industry will continue to improve its ability to produce
displays with fewer cosmetic imperfections, and we will adjust guidelines as improvements are made.
For more information about your Compaq LCD Monitor, refer to the HP Web site at: 
http://www.hp.com/
support.
Table B-5  Factory Preset Video Input Modes, Q2010\Q2010s (continued)
30 Appendix B   Technical Specifications ENWW
 
						

							C Agency Regulatory Notices
Federal Communications Commission Notice
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
●Reorient or relocate the receiving antenna.
●Increase the separation between the equipment and the receiver.
●Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
●Consult the dealer or an experienced radio or television technician for help.
Modifications
The FCC requires the user to be notified that any changes or modifications made to this device that are
not expressly approved by Hewlett Packard Company may void the users authority to operate the
equipment.
Cables
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods
to maintain compliance with FCC Rules and Regulations.
Declaration of Conformity for Products Marked with the
FCC Logo (United States Only)
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1.This device may not cause harmful interference.
2.This device must accept any interference received, including interference that may cause
undesired operation.
For questions regarding the product, contact:
ENWW Federal Communications Commission Notice 31
 
						

							Hewlett Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000
Or, call 1-800-HP-INVENT (1-800 474-6836)
For questions regarding this FCC declaration, contact:
Hewlett Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
Or, call (281) 514-3333
To identify this product, refer to the Part, Series, or Model number found on the product.
Canadian Notice
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Avis Canadien
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.
European Union Regulatory Notice
This product complies with the following EU Directives:
●Low Voltage Directive 2006/95/EC
●EMC Directive 2004/108/EC
Compliance with these directives implies conformity to applicable harmonized European standards
(European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for
this product or product family.
This compliance is indicated by the following conformity marking placed on the product:
This marking is valid for non-Telecom
products and EU harmonized Telecom
products (e.g. Bluetooth)This marking is valid for EU non-
harmonized Telecom products.
*Notified body number (used only if
applicable — refer to the product label).
32 Appendix C   Agency Regulatory Notices ENWW
 
						

							Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany
The official EU CE declaration of conformity for this device may be found at 
http://www.hp.com/go/
certificates.
German Ergonomics Notice
HP products which bear the GS approval mark, when forming part of a system comprising HP brand
computers, keyboards and monitors that bear the GS approval mark, meet the applicable ergonomic
requirements. The installation guides included with the products provide configuration information.
Japanese Notice
Korean Notice
Power Cord Set Requirements
The monitor power supply is provided with Automatic Line Switching (ALS). This feature allows the
monitor to operate on input voltages between 100–120V or 200–240V.
The power cord set (flexible cord or wall plug) received with the monitor meets the requirements for use
in the country where you purchased the equipment.
If you need to obtain a power cord for a different country, you should purchase a power cord that is
approved for use in that country.
The power cord must be rated for the product and for the voltage and current marked on the products
electrical ratings label. The voltage and current rating of the cord should be greater than the voltage and
current rating marked on the product. In addition, the cross-sectional area of the wire must be a minimum
of 0.75 mm² or 18 AWG, and the length of the cord must be between 6 feet (1.8 m) and 12 feet (3.6 m).
If you have questions about the type of power cord to use, contact an authorized HP service provider.
A power cord should be routed so that it is not likely to be walked on or pinched by items placed upon
it or against it. Particular attention should be paid to the plug, electrical outlet, and the point where the
cord exits from the product.
ENWWGerman Ergonomics Notice 33
 
						

							Japanese Power Cord Requirements
For use in Japan, use only the power cord received with this product.
CAUTION:Do not use the power cord received with this product on any other products.
Product Environmental Notices
Materials Disposal
This HP product contains mercury in the fluorescent lamp in the display LCD that might require special
handling at end-of-life.
Disposal of this material can be regulated because of environmental considerations. For disposal or
recycling information, contact the local authorities or the Electronic Industries Alliance (EIA)
http://www.eiae.org.
Disposal of Waste Equipment by Users in Private Household in the
European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with
your household waste. Instead, it is your responsibility to dispose of your waste equipment by handing
it over to a designated collection point for the recycling or waste electrical and electronic equipment.
The separate collection and recycling of your waste equipment at the time of disposal will help to
conserve natural resources and ensure that it is recycled in a manner that protects human health and
the environment. For more information about where you can drop off your waste equipment for recycling,
please contact the local city office, the household waste disposal service or the shop where you
purchased the product.
Chemical Substances
HP is committed to providing our customers with information about the chemical substances in our
products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006
of the European Parliament and Council). A chemical information report for this product can be found
at 
http://www.hp.com/go/reach.
34 Appendix C   Agency Regulatory Notices ENWW