HP Color LaserJet CP6015x User Manual

144 mmPressure roller in the fuser (fuser kit).
148 mmFusing roller in the fuser (fuser kit).
To identify if the image drum is the problem, insert an image drum from another HP Color LaserJet
CP6015 series, if one is available, before ordering a new image drum.
If the defect repeats at 94.0 mm (3.75 inch) intervals, try replacing the image drum before replacing the
fuser.
Overhead transparency defects
Overhead transparencies might display any of the image quality problems that any other type of paper...

If following the procedures do not improve print quality, go to www.hp.com/support/cljcp6015.
Use supported paper
Using unsupported paper or other media in the product can cause a wide variety of image quality
problems. For a list of supported paper types, see 
Supported paper types on page 89.
Calibrate the product
Calibration is a product function that optimizes print quality. If you experience any image-quality
problems, calibrate the product.
1.Press Menu.
2.Press the down arrow 
 to highlight...

6.Select the paper type that best matches the paper that is loaded in the product.
Use the table below to help select the best type in the driver. The table maps the default settings
for specific paper types to the types that are listed in the driver and on the product control panel.
For example, if you are using glossy paper that is 125 g/m
2, the type that would be selected in the
printer driver is XHVY Glossy 131-175 g/m2.
Standard paper types and weightsPaper types that can be selected from the...

A CLEANING message appears on the product control panel display while the cleaning is taking place.
In order for the cleaning page to work correctly, print the page on copier-grade paper (not bond, heavy,
or rough paper). A blank page will be printed when the task is complete. Discard the page.
Create and use the cleaning page
1.Press MENU.
2.Press the up arrow or down arrow 
/ to select CONFIGURE DEVICE, and then press the
checkmark button 
.
3.Press the up arrow or down arrow 
/ to scroll to PRINT...

Clean the registration second transfer assembly
1.Open the right door.
2.Locate and remove the cleaning brush.
3.Lift the green handle on the transfer-access panel and open the panel.
1
2
ENWW Solve image quality problems 241
 

4.Clean the media sensor with the cleaning brush.
5.Close the transfer access panel, and replace the cleaning brush in its holder.
6.Close the right door.
242 Chapter 12   Solve problems ENWW
 

Use manual print modes
Try the following manual print modes to see if they solve the image quality problems. These options can
be found in the Optimize sub-menu under the control panel Print Quality menu. See 
Print Quality menu
on page 22.
●PAPER CURL: The REDUCED setting decreases full speed to 10 PPM (instead of 40 PPM) and
3/4 speed to 7.5 PPM (instead of 30 PPM) in order to reduce paper curl problems.
●PRE-ROTATION: Set this feature to ON if horizontal streaks appear on pages. Using this feature...

●PRE-ROTATION: Turn this feature ON if horizontal streaks appear on pages. Using this feature
increases the warm-up time for the device.
●TRACKING CONTROL: Improves color stability by adjusting the bias voltage. Make sure this mode
is set to ON.
Print-quality-troubleshooting pages
Use the built-in print-quality-troubleshooting pages to help diagnose and solve print-quality problems.
1.Press Menu.
2.Press the down arrow 
 to highlight DIAGNOSTICS, and then press the checkmark button .
3.Press the down...

Performance problems
ProblemCauseSolution
Pages print but are totally blank.The sealing tape might still be in the print
cartridges.Verify that the sealing tape has been
completely removed from the print
cartridges.
The document might contain blank
pages.Check the document that you are printing
to see if content appears on all of the
pages.
The product might be malfunctioning.To check the product, print a
Configuration page.
Pages print very slowly.Heavier media types can slow the print
job.Print on a...

Solve network connectivity problems
If the product is having problems communicating with the network, use the information in this section to
resolve the problem.
Solve network printing problems
NOTE:HP recommends that you use the product CD to install and set up the product on a network.
●Make sure that the network cable is securely seated into the products RJ45 connector.
●Make sure that the Link LED on the formatter is lit. See 
Understand lights on the formatter
on page 234.
●Make sure that the I/O...