HP Color LaserJet CP3505x User Manual

Printer control-panel problems
The following table lists common printer control-panel problems and suggested solutions for resolving
them.
When powering up the printer for the first time, the control panel remains blank.
Cause
Solution
The formatter became disconnected during shipment.1.Turn off the printer.
2. The formatter cover has a black lever at the top and
bottom. While pushing the top black lever down and the
bottom black lever up, use the levers to pull the formatter
partially out.
3. Push in...

Color-printing problems
Printing black instead of color
Cause
Solution
Grayscale is selected in the software program or printer driver.In the software program or printer driver, select Color mode
instead of Grayscale or Monochrome mode.
The correct printer driver is not selected in your software
program.Select the correct printer driver.
No color appears on the configuration page.Contact HP support.
The control-panel setting for COLOR SUPPLY OUT is set to
AUTOCONTINUE BLACK, and one of the color print...

Inconsistent colors print after installing a print cartridge
Cause
Solution
The printer might need calibration.Calibrate the printer. See Calibrate the printer on page 180.
The print cartridge might be a refilled cartridge. Use a genuine HP print cartridge. See Supplies andaccessories on page 181.
Printed colors do not match screen colors
Cause
Solution
Extremely light screen colors are not being printed.The software program might interpret extremely light colors as
white. If so, avoid using extremely...

Incorrect printer output
Printer output problems
Incorrect fonts print
Cause
Solution
The font has not been correctly selected in the software
program.Reselect the font in the software program.
The font is not available to the printer.Download the font to the printer or use another font. (In
Windows, the driver does this automatically.)
The correct printer driver is not selected.Select the correct printer driver.
The font might be correct, but the characters appear blurry
because the colors are not...

Partial printout
Cause
Solution
A memory-error message appears on the printer control panel.1.Increase printer memory by deleting unneeded
downloaded fonts, style sheets, and macros from the
printer memory.
or
2.Add more memory to the printer.
The file that you are printing contains errors. Check the software program to verify that the file does not
contain errors.
1.From within the same program, print another file that you
know is error-free.
or
2.Print the file from another program.
Smears, vertical...

Macintosh problems
This section lists problems that can occur when using Mac OS X.
The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause
Solution
The printer software might not have been installed or was installed
incorrectly.Make sure that the printer PPD file is in the following hard-drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj, where  is the two-letter language code for
the language that you are using. If necessary, reinstall the software.
See the...

The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.
Cause
Solution
The PPD file is corrupt.Delete the PPD file from the following hard-drive folder: Library/
Printers/PPDs/Contents/Resources/.lproj,
where  is the two-letter language code for the language that
you are using. Reinstall the software. See the getting started guide
for instructions.
The interface cable might be defective or of poor quality. Replace the interface cable with a...

When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause
Solution
Hardware troubleshooting
●Check that the printer is turned on.
●Verify that the USB cable is connected correctly.
●Check that you are using the appropriate high-speed USB cable.
●Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the...

Software program problems
Cannot change system selections
Cause
Solution
The printer control panel locks out system software changes.Contact the network administrator.
The software program does not support system changes.See the software program documentation.
The correct printer driver is not loaded.Load the correct printer driver.
The correct program driver is not loaded. Load the correct program driver.
Cannot select a font from the software
Cause
Solution
The font is not available to the software...

Print-quality troubleshooting
If you are experiencing problems with print quality, the following sections might help you identify the
cause of the problem.
Print-quality problems associated with media
Some print-quality problems arise from the use of inappropriate media.
●Use media that meets HP paper specifications. See 
Supported paper and print media sizes
on page 61
.
● The surface of the media is too smooth. Use paper that meets HP paper specifications. See
Supported paper and print media sizes on...