HP Color LaserJet CP3505 User Manual

							
Control panel messageDescriptionRecommended action
Clearing paper pathThe printer jammed or detected misplaced
media. The printer is attempting to eject these
pages automatically.No action necessary.
CLOSE TOP COVER AND FRONT DOORThe top cover and front door need to be
closed.Close the top cover and front door.
CODE CRC ERRORAn error has occurred during a firmware
upgrade.1.Reinstall the firmware.
2. If the problem persists, contact
HP Support.
COLOR RFU FAILEDAn error has occurred during a firmware
upgrade.1.Reinstall the firmware.
2. If the problem persists, contact
HP Support.
Creating...CLEANING PAGEThe printer is generating a cleaning page.
The printer returns to the  Ready state after
the cleaning page is printed.1. Load the cleaning page into tray 1.
2. Press  Menu.
3. Select  PRINT QUALITY , and then press
.
4. Select  PROCESS CLEANING PAGE ,
and then press 
.
DATA RECEIVED
alternates with
ReadyThe printer received data and is waiting for a
form feed. When the printer receives another
file, the message disappears.
The printer is paused.If the printer is waiting for a form feed, press
 to continue.
If the printer is paused, press  Stop to
continue.
Event Log EmptySHOW EVENT LOG  was selected from the
control panel, and the event log is empty.No action necessary.
Genuine HP supplies installedA new HP cartridge has been installed. The
printer returns to the  Ready state after
approximately 10 seconds.No action necessary.
GENUINE HP SUPPLIES DESIGNED FOR

alternates with
ReadyThis genuine HP supply was not designed for
this printer and is not supported. The printer
can print with this supply, but print quality
might be affected.Replace this supply with a genuine HP supply
that is designed for this printer.
IncorrectThe PIN number is incorrect.Contact the network administrator.
INCORRECT  CARTRIDGE
alternates with
For help press  A color cartridge is installed in an incorrect
slot.Press  for help.
or
See 
Change print cartridges on page 123  for
more information.
INCORRECT SUPPLIES
For status press  Two or more print cartridges are installed in
an incorrect slot. Press  and then press  for help.
or
See 
Replace supplies and partson page 123  for more information.
ENWW Control-panel messages 139
 
						

							
Control panel messageDescriptionRecommended action
INFLATE FAILUREAn error has occurred during a firmware
upgrade.1.Reinstall the firmware.
2. If the problem persists, contact
HP Support.
InitializingThis message appears when the printer is
turned on and begins initialization.No action necessary.
Initializing permanent storageThis message appears when the printer is
turned on to show that permanent storage is
being initialized.No action necessary.
INSERT OR CLOSE TRAY XXA tray is open and the printer is trying to print
from another tray.Close the tray indicated so that printing can
continue.
INSTALL  CARTRIDGE
alternates with
For help press  The cartridge is either not installed or not
correctly installed in the printer.Press  for help.
or
See 
Change print cartridges on page 123  for
more information.
INSTALL FUSER
For help press  The fuser is either not installed or not
correctly installed in the printer.Press  for help.
or
Contact HP Customer Support or your
authorized HP service provider.
INSTALL SUPPLIES
For status press  Two or more cartridges are missing.Install the missing cartridges.
Press 
 and then press  for help.
or
See 
Supply replacement guidelineson page 123  for more information.
INSUFFICIENT MEMORY TO LOAD
FONTS/DATAThis message alternates with the name of the
storage device. The storage device does not
have enough memory to load the fonts or
other data.Press  to continue printing without using
the data.
To solve the problem, increase the amount of
memory for the device. Press 
 for more
information.
LOAD TRAY X  
alternates with
For help press  Tray X is either empty or configured for a type
and size other than that specified in the job.
No other tray is available.Press  for help.
or
See 
Configure trays on page 73  for more
information.
LOAD TRAY X  
alternates with
To use another tray press Tray X is either empty or configured for a type
and size other than that specified in the job.Press  for help.
or
Press 
 to print from another tray. SeeConfigure trays on page 73  for more
information.
Loading program X
alternates with Programs and fonts can be stored on the
printer file system and are loaded into RAM
when the printer is turned on. The number XNo action necessary.
140 Chapter 11   Problem solve ENWW
 
						

							
Control panel messageDescriptionRecommended action
DO NOT POWER OFFspecifies a sequence number indicating the
current program being loaded.
MANUALLY FEED  
alternates with
For help press Tray 1 is empty and no other tray is available.Load media into tray 1, and press  to
continue.
Press 
 for help.
or
See 
Configure trays on page 73  for more
information.
MANUALLY FEED  
alternates with
To continue press  Media is in tray 1, but the print job requires a
specific type and size that is not currently
available.Press  to print from the tray.
or
Press 
 for help.
or
See 
Configure trays on page 73  for more
information.
MANUALLY FEED  
alternates with
To use another tray press No media is in tray 1, and a print job requires
a specific type and size that is available in
another tray.Press  to print from another tray. SeeConfigure trays on page 73  for more
information.
or
Press 
 for help.
MANUALLY FEED OUTPUT STACK
alternates with
Then press 
 to print second sides
The first side of a manual 2-sided print job has
been printed and the printer is paused until
for the output stack is reinserted.Take the printed stack out of the output bin
and reinsert it in tray 1 to print the second side
of the 2-sided print job. Press 
 to continue.
MEM TEST FAILURE REPLACE DIMM 1The memory DIMM has failed.Install a supported memory DIMM.
Moving solenoid
alternates with
To exit press STOP keyThe printer is testing a solenoid.No action necessary.
NON HP SUPPLY IN USE
alternates with
ReadyThe printer has detected that a non-
HP supply is currently installed but 
(override) was pressed.
If you believe you purchased an HP supply,
go to 
www.hp.com/go/anticounterfeit .
Service or repairs that are required as a result
of using non-HP supplies are not covered
under HP warranty.
NON HP SUPPLY INSTALLED
alternates with
For help press  A new, non-HP supply has been installed.
This message appears until an HP supply is
installed or you press 
. If you believe you purchased an HP supply,
go to 
www.hp.com/go/anticounterfeit
.
Service or repairs that are required as a result
of using non-HP supplies are not covered
under HP warranty.
To continue printing, press 
.
ENWW Control-panel messages 141
 
						

							
Control panel messageDescriptionRecommended action
ORDER  CARTRIDGE
alternates with
ReadyThe identified print cartridge is nearing the
end of its useful life. The printer is ready and
will print for the estimated number of pages
indicated.Order the identified print cartridge. Printing
will continue until REPLACE 
CARTRIDGE  appears.
NOTE: Estimated pages remaining is
based upon historical page coverage with this
supply.
See 
Supplies and accessories on page 181
for more information.
NOTE: To prevent this message from
appearing, in the  SYSTEM SETUP  menu, set
ORDER AT  to 0%.
ORDER SUPPLIES
alternates with
ReadyMore than one supply item is low.1.
Press  to identify which supplies
should be ordered.
2. Order the supplies. Printing can
continue until  REPLACE SUPPLIES
appears.
or
Press 
 for help.
See 
Supplies and accessories on page 181
for more information.
PAPER PATH JAM FRONT DOOR
alternates with
For help press A page is jammed in the paper path.Open the front door and remove any jammed
media.
Paused
alternates with
To return to Ready press the STOP keyThe printer has paused.Press  Stop to resume printing.
Performing upgradeA firmware upgrade is in process.No action necessary. Do not turn off the
printer.
Performing... PAPER PATH TESTThe printer is performing a paper-path test.No action necessary.
PRINTING STOPPED
To continue press  This message appears when a Print/Stop test
runs and the time expires.Press  to continue printing.
Printing... CONFIGURATIONThe printer is generating the configuration
page. The printer will return to the  Ready
state when the page has printed.No action necessary.
Printing... DEMO PAGEThe printer is generating the demo page. The
printer will return to the  Ready state when the
page has printed.No action necessary.
Printing... DIAGNOSTICS PAGEThe printer is generating the diagnostics
page. The printer will return to the  Ready
state when the page has printed.No action necessary.
Printing... EVENT LOG The printer is generating the event log page.
The printer will return to the Ready state
when the page has printed. No action necessary.
142 Chapter 11   Problem solve ENWW
 
						

							
Control panel messageDescriptionRecommended action
Printing... FILE DIRECTORYThe printer is generating the mass storage
directory page. The printer will return to the
Ready state when the page has printed.No action necessary.
Printing... FONT LISTThe printer is generating either the PCL or PS
personality typeface list. The printer will
return to the  Ready state when the page has
printed.No action necessary.
Printing... MENU MAPThe printer is generating the printer menu
map. The printer will return to the  Ready state
when the page has printed.No action necessary.
Printing... PQ troubleshootingThe printer is generating the print quality
troubleshooting pages. The printer will return
to the  Ready  state when the pages are
printed.Follow the instructions on the printed pages.
Printing... REGISTRATION PAGEThe printer is generating the registration
page. The printer will return to the  SET
REGISTRATION  menu when the page has
printed.Follow the instructions on the printed pages.
Printing... RGB SAMPLESThe printer is generating the RGB samples
page. The printer will return to the  Ready
state when the page has printed.No action necessary.
Printing... SUPPLIES STATUSThe printer is generating the supplies status
page. The printer will return to the  Ready
state when the page has printed.No action necessary.
Printing... USAGE PAGEThe printer is generating the usage page. The
printer will return to the online  Ready state
when the page has printed.No action necessary.
PROCESSING DUPLEX JOB
alternates with
Do not grab paper until job completesDuring duplex printing, the paper emerges for
a short time before it is pulled back into the
printer.Do not pick up pages until they come to rest
in the output bin.
Processing...The printer is currently processing a job but
is not yet picking pages. When the media
begins to move, this message is replaced by
a message that indicates which tray the job is
being printed from.No action necessary.
Processing... from trayThe printer is actively processing a job from
the designated tray.No action necessary.
RAM DISK DEVICE FAILURE
alternates with
Ready
To clear press  The RAM disk has failed.1.Printing can continue for jobs that do not
require the RAM disk.
2. To remove this message from the
display, press 
.
RAM DISK FILE OPERATION FAILED
alternates with
Ready
To clear press  The printer received a PJL file system
command that attempted to perform an
illogical operation (for example, to download
a file to a non-existent directory). 1.
Printing can continue.
2. To remove this message from the
display, press 
.
3. If the message reappears, there might
be a problem with the software program.
ENWW Control-panel messages 143
 
						

							
Control panel messageDescriptionRecommended action
RAM DISK FILE SYSTEM IS FULL
alternates with
Ready
To clear press The printer received a PJL file system
command to store something on the file
system, but the file system is full.1.Use HP Web Jetadmin software to
delete files from the RAM disk memory
and try again.
2. To remove this message from the
display, press 
.
RAM DISK IS WRITE PROTECTED
alternates with
Ready
To clear press  The file system is protected and no new files
can be written to it.1.To enable writing to the RAM disk
memory, use HP Web Jetadmin to turn
off write protection.
2. To remove this message from the
display, press 
.
RAM DISK X Initializing
alternates with
DO NOT POWER OFFThe new RAM disk installed in slot X is
initializing.No action necessary.
Receiving upgradeA firmware upgrade is in progress.Do not turn the printer off until the printer
returns to  Ready.
REMOVE ALL PRINT CARTRIDGES
alternates with
To exit press STOP keyThe printer is performing a component test.Remove all print cartridges.
After diagnostics are complete, reinstall all
print cartridges.
REMOVE AT LEAST ONE PRINT
CARTRIDGE
alternates with
To exit press STOP keyThe printer is performing a disable cartridge
check or component test.Remove one print cartridge.
After the test is complete, reinstall the print
cartridge.
REPLACE  CARTRIDGE
alternates with
For help press  The print cartridge has reached its end of life.
Printing will not continue until the cartridge is
replaced.Press  for help.
See 
Change print cartridges on page 123  or
Replace supplies and parts on page 123 for
more information.
See 
Supplies and accessories on page 181
for more information.
REPLACE  CARTRIDGE
alternates with
To continue press 
.
The print cartridge is nearing the end of its
useful life and the  REPLACE SUPPLIES
setting in  SYSTEM SETUP  is set to STOP AT
LOW . To override, press 
.
1.Order the print cartridge.
2. Press 
 to continue.
or
Press 
 for help.
See 
Supplies and accessories on page 181
for more information.
REPLACE SUPPLIES
alternates with
For status press  At least two print cartridges are out and need
to be replaced. 1.
Press  to identify which supplies
should be replaced.
2. Press 
 for help.
See 
Replace supplies and parts
on page 123  for more information.
144 Chapter 11   Problem solve ENWW
 
						

							
Control panel messageDescriptionRecommended action
See Supplies and accessories on page 181
for more information.
REPLACE SUPPLIES
alternates with
To continue press  More than one supply item is low, and the
REPLACE SUPPLIES  setting in SYSTEM
SETUP  is set to  STOP AT LOW .1.Press  Menu and navigate to the
SUPPLIES STATUS  menu in order to
identify which supplies should be
ordered.
2. Order the supplies.
3. Press 
 to continue printing.
See 
Supplies and accessories on page 181
for more information.
REPLACE SUPPLIES
Override in use
alternates with
ReadyAt least one print cartridge is out, but printing
is continuing. Print-quality problems might
occur.1. Press  to identify which supplies
should be ordered.
2. Order the identified supplies.
See 
Supplies and accessories on page 181
for more information.
REPLACE SUPPLIES
Using black only
alternates with
ReadyAt least one color print cartridge is out.
Printing can continue, but only the black
cartridge is being used.1. Press  to identify which supplies
should be ordered.
2. Order the identified supplies.
See 
Supplies and accessories on page 181
for more information.
Request accepted please waitThe printer has accepted a request to print an
internal page, but the current job must finish
printing before the internal page will print.No action necessary.
Resend upgradeThe firmware upgrade was not successful.Attempt the upgrade again.
Restoring factory settingsThe printer is restoring factory settings.No action necessary.
Restoring...The printer is restoring settings.No action necessary.
RESTRICTED FROM PRINTING IN COLOR
alternates with
ReadyThe message appears when the printer is set
to  COLOR IF ALLOWED  and you or your
software program are not authorized to print
in color.Get your network administrator to set the user
or program permissions that will allow you to
print in color.
RFU LOAD ERRORAn error has occurred during a firmware
upgrade.1. Reinstall the firmware.
2. If the problem persists, contact
HP Support.
Rotating  motor
alternates with
To exit press STOP keyA component test is in progress; the
component selected is   Cartridge
motor .Press Stop to stop this test.
Rotating motor
alternates with
To exit press STOP key The printer is testing a motor. Press 
Stop to stop this test.
ENWW Control-panel messages 145
 
						

							
Control panel messageDescriptionRecommended action
SANITIZING DISK X% COMPLETE
alternates with
DO NOT POWER OFFThe memory disk is being sanitized. This
process might take up to an hour. During this
time, no jobs can be printed.Do not turn off the printer. Wait for the
process to complete.
The printer automatically restarts at the end
of the sanitation process.
Setting savedA menu selection has been saved.No action necessary.
SIZE MISMATCH IN TRAY XX
alternates with
ReadyThe tray is loaded with a media size that is
different than the size for which the tray is
configured. Printing can continue from other
trays, but not from this one.1.Make sure the media guides are
adjusted correctly.
2. In the  PAPER HANDLING  menu,
configure the tray for the correct size.
Sleep mode onThe printer is in the sleep mode. Any button
press or the receipt of data clears sleep
mode.No action necessary. The printer
automatically exits sleep mode.
STANDARD TOP BIN FULL
alternates with
Remove all paper from binThe output bin is full. Printing cannot
continue.Empty the output bin. Printing resumes
automatically.
Tray X  
alternates with
To change size or type press The printer is reporting the current
configuration of tray X.No action necessary.
Press 
 to clear the message.
Press 
 to change the type or size.
See 
Configure trays on page 73  for more
information.
TRAY XX EMPTY  
alternates with
ReadyThe tray is empty, but the current print job
does not require this tray.Fill the tray. The message indicates the type
and size of media for which the tray is
currently configured.
TRAY XX OPEN
For help press  
alternates with
Ready
The tray is open, but printing can continue.Close the tray.
TRAY XX OPEN OR EMPTY
alternates with
ReadyThe tray is open or empty, but the current
print job does not require this tray.Close or fill the tray.
TYPE MISMATCH IN TRAY XX
alternates with
ReadyThe tray is loaded with a media type that is
different than the type for which the tray is
configured. Printing can continue from other
trays, but not from this one.In the PAPER HANDLING  menu, configure
the tray for the correct type.
Unauthorized supply in use
alternates with
Ready The printer has detected that a non-HP
supply is currently installed and 
 (override)
was pressed. If you believe you purchased an HP supply,
go to www.hp.com/go/anticounterfeit
.
Service or repairs required as a result of using
non-HP supplies are not covered under
HP warranty.
146 Chapter 11   Problem solve ENWW
 
						

							
Control panel messageDescriptionRecommended action
USB ACCESSORY ERRORThe printer has detected too much current on
the USB storage accessory.1.Turn the printer off.
2. Remove the USB storage accessory.
3. Replace the USB storage accessory.
4. Turn the printer on.
USB Storage  initializingThe USB storage device is initializing.No action necessary.
USB Storage  not functionalThe USB storage device is not working.Replace the USB storage device.
USB STORAGE DEVICE FAILURE
alternates with
Ready
To clear press  The USB storage device has failed.1.Printing can continue for jobs that do not
require the storage device.
2. To remove this message from the
display, press 
.
3. If the message persists, turn the printer
off, remove and re-install the storage
device, and then turn the printer on.
4. If the message persists, replace the
storage device.
USB STORAGE FILE OPERATION FAILED
alternates with
Ready
To clear press  The printer received a PJL file system
command that attempted to perform an
illogical operation (for example, to download
a file to a nonexistent directory).1.Printing can continue.
2. To remove this message from the
display, press 
.
3. If the message reappears, a problem
might exist in the software program.
USB STORAGE FILE SYSTEM IS FULL
alternates with
Ready
To clear press  The printer received a PJL file system
command that attempted to store something
on the file system but was unsuccessful
because the file system is full.1.Use HP Web Jetadmin software to
delete files from the storage device, and
then try again.
2. To remove this message from the
display, press 
.
USB STORAGE IS WRITE PROTECTED
alternates with
Ready
To clear press  The file system is protected and no new files
can be written to it.1.To enable writing to the storage device,
use HP Web Jetadmin to turn off write
protection.
2. To remove this message from the
display, turn the printer off and then on.
USB STORAGE X REMOVEDThe USB storage accessory was removed
while the printer was turned on.1.Turn the printer off.
2. To continue using the USB storage
accessory, reinstall it.
3. Turn the printer on.
USE TRAY X   The printer is offering a selection of alternate
media to use for the print job.1.
Use  and  to highlight a different
size or type, and then press 
 to select
the size or type.
2. Press 
 to return to the previous size
or type.
See 
Configure trays on page 73  for more
information.
ENWW Control-panel messages 147
 
						

							Common causes of jams
Common causes of jams1
CauseSolution
The media does not meet specifications.Use only media that meets HP specifications. See Supported
paper and print media sizes on page 61.
A component is installed incorrectly.Verify that all print cartridges, the transfer unit, and the fuser
are correctly installed.
You are using media that has already passed through a printer
or copier.Do not use media that has been previously printed on or
copied.
An input tray is loaded incorrectly.Remove any excess media from the input tray. Make sure that
the stack is below the maximum stack height mark in the tray.
See 
Configure trays on page 73.
The media is skewed.The input-tray guides are not adjusted correctly. Adjust them
so they hold the stack firmly in place without bending it.
The media is binding or sticking together.Remove the media, flex it, rotate it 180 degrees, or flip it over.
Reload the media into the input tray.
NOTE:Do not fan paper. Fanning can create static
electricity, which can cause paper to stick together.
The media is removed before it settles into the output bin.Reset the printer. Wait until the page completely settles in the
output bin before removing it.
During 2-sided printing, you removed the paper before the
second side of the document was printed.Reset the printer and print the document again. Wait until the
page completely settles in the output bin before removing it.
The media is in poor condition.Replace the media.
The internal rollers from tray 2 or tray 3 are not picking up the
media.Remove the top sheet of media. If the media is heavier than
163 g/m2 (43 lb), it might not be picked from the tray.
The media has rough or jagged edges.Replace the media.
The media is perforated or embossed.Perforated or embossed media does not separate easily. Feed
single sheets from tray 1.
Printer supply items have reached the end of their useful life.Check the printer control panel for messages prompting you to
replace supplies, or print a supplies status page to verify the
remaining life of the supplies. See 
Replace supplies and partson page 123.
Paper was not stored correctly. Replace the paper in the trays. Paper should be stored in the
original packaging in a controlled environment.
1If the printer still continues to jam, contact HP Customer Support or your authorized HP service provider.
148 Chapter 11   Problem solve ENWW