HP Color LaserJet 5500 User Manual
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use hpcolor L ase rJet 5 500 5 5 00n , 5500dn , 5500dtn , 5500hdn
Copyright and License © Copyright Hewlett-Packard Company, 2002 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Part number: C9656-90905 First edition: September 2002Trademark Credits Adobe is a trademark of Adobe Systems Incorporated. Arial is a U.S. registered trademark of the Monotype Corporation. Energy Star and the Energy Star logo are U.S. registered service marks of the United States Environmental Protection Agency. Microsoft ®is a U.S. registered trademark of the Microsoft Corporation. Netscape Navigator is a U.S.trademark of Netscape Communications. PA N T O N E ®*PANTONE®* Colors generated may not match PANTONE®*-identified standards. Consult current PANTONE®* Publications for accurate color. PANTONE® and other PANTONE®*, Inc. trademarks are the property of PANTONE®*, Inc. © PA N T O N E®*, Inc., 2000. PostScript is a trademark of Adobe Systems. UNIX ®is a registered trademark of The Open Group. Windows ®, MS Windows®, and Windows NT®are U.S. registered trademarks of Microsoft Corporation. Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714 U.S.A
Table of contents 1 Printer basics Quick access to printer information .................................................... 2World Wide Web links ............................................................ 2 User guide links.................................................................. 2 Where to look for more information ................................................ 2 Printer configurations ................................................................ 5 HP Color LaserJet 5500 .......................................................... 5 HP Color LaserJet 5500n (Europe only)............................................ 5 HP Color LaserJet 5500dn........................................................ 6 HP Color LaserJet 5500dtn ....................................................... 6 HP Color LaserJet 5500hdn....................................................... 7 Printer features...................................................................... 8 Walk around........................................................................\ 10 Printer software..................................................................... 12 Printer drivers .................................................................. 12 Software for networks ........................................................... 13 Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Print media specifications............................................................ 16 Supported paper weights and sizes............................................... 16 2 Control panel Control panel overview.............................................................. 20Display........................................................................\ . 20 Accessing the control panel from a computer ...................................... 21 Control panel buttons ............................................................... 22 Interpreting control panel indicator lights .............................................. 23 Control panel menus................................................................ 24 Getting started basics ........................................................... 24 Menu hierarchy..................................................................... 25 To access the menus............................................................ 25 Retrieve job menu (for printers with a hard disk) ................................... 25 Information menu ............................................................... 25 Paper handling menu............................................................ 26 Configure device menu.......................................................... 26 Diagnostics menu............................................................... 27 Retrieve job menu (for printers with a hard disk) ....................................... 28 Information menu................................................................... 29 Paper handling menu ............................................................... 30 Configure device menu.............................................................. 31 Printing menu................................................................... 31 Print quality menu............................................................... 32 System setup menu............................................................. 33 I/O menu....................................................................... 34 Resets menu ................................................................... 35 Diagnostics menu................................................................... 36 Changing printer control panel configuration settings................................... 37 EN_WW iii
Job storage limit ................................................................ 37 Job held timeout ................................................................ 37 Tray behavior options: use requested tray and manually feed ....................... 38 PowerSave Time................................................................ 39 Personality ..................................................................... 40 Clearable warnings.............................................................. 40 Auto continue................................................................... 41 Supplies low.................................................................... 41 Jam recovery................................................................... 42 Language ...................................................................... 42 Using the printer control panel in shared environments ................................. 44 3 I/O Configuration Network configuration............................................................... 46 Configuring TCP/IP parameters .................................................. 46 Disabling network protocols (optional)............................................. 51 Parallel configuration................................................................ 53 Enhanced I/O (EIO) configuration .................................................... 54 HP Jetdirect print servers........................................................ 54 Available enhanced I/O interfaces ................................................ 54 NetWare networks .............................................................. 54 Windows and Windows NT networks.............................................. 55 AppleTalk networks ............................................................. 55 UNIX/Linux networks............................................................ 55 4 Printing tasks Controlling print jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Source........................................................................\ . 58 Type and Size .................................................................. 58 Precedence for print settings (software)........................................... 58 Selecting print paper ................................................................ 60 Paper to avoid.................................................................. 60 Paper that may damage the printer ............................................... 60 Configuring input trays .............................................................. 62 Configuring Tray 1 size .......................................................... 62 Configuring Tray 1 type.......................................................... 62 Tray 2, Tray 3, or Tray 4 detectable standard paper size............................ 63 Tray 2, Tray 3, or Tray 4 paper type............................................... 63 Tray 2, Tray 3, or Tray 4 custom paper............................................ 63 Tray 2, Tray 3, or Tray 4 nondetectable standard sizes ............................. 65 Printing from Tray 1 (multipurpose tray) ........................................... 65 Printing envelopes from Tray 1 ................................................... 66 Printing from Tray 2, Tray 3, and Tray 4 ........................................... 68 Loading detectable standard-sized paper into Tray 2, Tray 3, and Tray 4 . . . . . . . . . . . . . 68 Loading undetectable standard or custom-sized paper into Tray 2, Tray 3, and Tray 4...................................................................... 70 Printing on special media............................................................ 73 Transparencies ................................................................. 73 Glossy paper ................................................................... 73 Colored paper .................................................................. 73 Envelopes...................................................................... 73 Labels .........................................................................\ 74 Heavy paper.................................................................... 74 HP LaserJet Tough paper........................................................ 75 Preprinted forms and letterhead .................................................. 75 iv EN_WW
Recycled paper................................................................. 75 2-sided (duplex) printing............................................................. 76 Control panel settings for automatic 2-sided printing................................ 76 Options for binding 2-sided printing jobs........................................... 77 Manual 2-sided printing.......................................................... 77 Special printing situations............................................................ 78 Printing a different first page ..................................................... 78 Printing on custom-size paper.................................................... 78 Stopping a print request ......................................................... 78 Job retention features............................................................... 79 Storing a print job ............................................................... 79 Quick copying a job ............................................................. 79 Proofing and holding a job ....................................................... 79 Private jobs..................................................................... 80 Printing with the optional HP Fast InfraRed Receiver................................... 82 Setting up to print with Windows 95, 98, 2000, NT, Me, and XP...................... 82 Setting up to print with Macintosh computers ...................................... 82 Printing a job ................................................................... 82 Interrupting and resuming printing ................................................ 83 Managing memory.................................................................. 84 5 Managing the printer Printer information pages............................................................ 86 Menu map...................................................................... 86 Configuration page.............................................................. 86 Supplies status page ............................................................ 87 Usage page .................................................................... 87 Demo........................................................................\ .. 87 File directory.................................................................... 88 PCL or PS font list .............................................................. 88 Event log....................................................................... 88 Print quality troubleshooting pages ............................................... 89 Using the embedded Web server..................................................... 90 To access the embedded Web server using a network connection ................... 90 Information tab.................................................................. 91 Settings tab .................................................................... 91 Networking tab.................................................................. 92 Other links ..................................................................... 92 Using Printer Status and Alerts....................................................... 93 To choose which status messages appear......................................... 93 To view status messages and information ......................................... 94 6Color Using color........................................................................\ . 96HP ImageREt 2400 ............................................................. 96 Paper selection ................................................................. 96 Color options ................................................................... 96 sRGB........................................................................\ .. 96 Printing in four-colors (CMYK).................................................... 97 Managing color..................................................................... 98 Print in Grayscale............................................................... 98 Automatic or manual color adjustment ............................................ 98 Matching colors.................................................................... 100 PA N T O N E ®* color matching .................................................... 100 Swatch book color matching .................................................... 100 EN_WW v
7 Maintenance Managing the print cartridge ........................................................ 102HP print cartridges ............................................................. 102 Non-HP print cartridges......................................................... 102 Print cartridge authentication.................................................... 102 HP fraud hotline ............................................................... 102 Print cartridge storage.......................................................... 102 Print cartridge life expectancy ................................................... 103 Checking the print cartridge life.................................................. 103 Changing print cartridges........................................................... 104 To change the print cartridge.................................................... 105 Replacing supplies................................................................. 108 Locating supplies .............................................................. 108 Supply replacement guidelines.................................................. 108 Making room around the printer for replacing supplies............................. 109 Approximate replacement intervals for supplies................................... 109 Configuring e-mail alerts............................................................ 110 Periodic cleaning .................................................................. 111 When to clean the OHT sensor.................................................. 111 To clean the OHT sensor ....................................................... 111 8 Problemsolving Basic troubleshooting checklist...................................................... 114Factors affecting printer performance ............................................ 114 Control panel message types ....................................................... 115 Status messages .............................................................. 115 Warning messages............................................................. 115 Error messages................................................................ 115 Critical error messages......................................................... 115 Control panel messages............................................................ 116 Paper jams........................................................................ 137 Paper jam recovery ............................................................ 137 Common causes of paper jams ..................................................... 139 Clearing paper jams................................................................ 141 Jam in Tray 1 or Tray 2......................................................... 141 Jam in Tray 3 or Tray 4......................................................... 144 Jams in the top cover........................................................... 150 Jam in paper input path or paper path............................................ 154 Jam in duplex path............................................................. 157 Paper handling problems........................................................... 160 Printer response problems.......................................................... 166 Printer control panel problems ...................................................... 170 Color printing problems............................................................. 171 Incorrect printer output ............................................................. 173 Guidelines for printing with different fonts......................................... 174 Software application problems ...................................................... 175 Print quality troubleshooting ........................................................ 176 Print quality problems associated with paper...................................... 176 Overhead transparency defects ................................................. 176 Print quality problems associated with the environment............................ 177 Print quality problems associated with jams ...................................... 177 Print quality problems associated with maintenance............................... 177 Print quality troubleshooting pages .............................................. 177 vi EN_WW
Appendix A Working with memory and print server cards Printer memory.................................................................... 179Printing a configuration page.................................................... 179 Installing memory and font DIMMs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 To install memory and font DIMMs............................................... 180 Enabling memory .............................................................. 183 Enabling the language font DIMM ............................................... 184 Checking DIMM installation ..................................................... 184 Installing an HP Jetdirect print server card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 To install an HP Jetdirect print server card........................................ 185 Appendix B Supplies and accessories Spare parts and supplies availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189 Ordering directly through the embedded Web server (for printers with network connections) ...................................................................... 189 Ordering directly through the printer software (for printers directly connected to a computer)..................................................................... 189To order printing supplies directly through the computer software . . . . . . . . . . . . . . . . . . . 190 Appendix C Service and Support Hewlett-Packard limited warranty statement.......................................... 193 Limited warranty for print cartridge life ............................................... 195 Transfer unit and fuser warranty..................................................... 196 HP maintenance agreements ....................................................... 197On-site service agreements..................................................... 197 Extended warranty ............................................................. 197 Appendix D Printer specifications Appendix E Regulatory information FCC regulations ................................................................... 201 Environmental product stewardship program ......................................... 202Protecting the environment ..................................................... 202 Ozone production.............................................................. 202 Energy consumption ........................................................... 202 Paper use..................................................................... 202 Plastics ....................................................................... 202 HP LaserJet Printing Supplies................................................... 202 HP Printing Supplies Returns and Recycling Program Information . . . . . . . . . . . . . . . . . . 203 Recycled paper................................................................ 203 Material restrictions ............................................................ 203 Material Safety Data Sheet (MSDS) ............................................. 203 For more information ........................................................... 203 Declaration of Conformity........................................................... 204 Safety statements.................................................................. 205 Laser safety ................................................................... 205 Canadian DOC regulations ..................................................... 205 EMI statement (Korea) ......................................................... 205 VCCI statement (Japan) ........................................................ 205 Laser Statement for Finland..................................................... 205 EN_WW vii