HP Color LaserJet 3600dn User Manual

8 Problem solving
This chapter describes what to do if problems arise with your printer.
●
Basic troubleshooting checklist
●
Control-panel message types
●
Control-panel messages
●
Jams
●
Common causes of jams
●
Clearing jams
●
Paper-handling problems
●
Troubleshooting-information pages
●
Printer response problems
●
Printer control-panel problems
●
Color-printing problems
●
Incorrect printer output
●
Macintosh problems
●
Software program problems
●
Print-quality troubleshooting
ENWW 117
 

Basic troubleshooting checklist
If you are experiencing problems with the printer, use the following checklist to identify the cause of the
problem:
● Is the printer connected to power?
● Is the printer on?
● Is the printer in the 
Ready state?
● Are all necessary cables connected?
● Do any messages appear on the control panel?
● Are genuine HP supplies installed?
● Were recently replaced print cartridges installed correctly, and was the pull tab on the cartridge
removed?
For additional information about...

Control-panel message types
Four types of control-panel messages can indicate the status of or problems with the printer.
Message typeDescription
Status messagesStatus messages reflect the current state of the printer. They inform you of normal printer operation
and require no interaction to clear them. They change as the state of the printer changes. Whenever
the printer is ready, not busy, and has no pending warning messages, the status message  Ready
appears if the printer is online.
Warning...

Control-panel messages
Control panel messageDescriptionRecommended action
10.32.YY UNAUTHORIZED SUPPLY
Unauthorized supply in use
alternates with
For help press  A new, non-HP supply has been installed.
This message appears until an HP supply is
installed or you press 
.
If you believe you purchased an HP supply,
please go to 
www.hp.com/go/anticounterfeit .
Service or repairs required as a result of using
non-HP supplies are not covered under
HP warranty.
To continue printing, press 
. The first
pending...

Control panel messageDescriptionRecommended action
Clear jam then press If the message persists after clearing all
pages, contact HP Support.
13.XX.YY JAM IN TRAY 2A page is jammed in tray 2.Remove tray 2, clear the jam, and then
reinstall tray 2.
See 
Clearing jams.
If the message persists after clearing all
pages, contact HP Support.
13.XX.YY JAM IN TRAY X
alternates with
Clear jam then press  A page is jammed in tray 1 or tray 3.Clear the jam, and then press .
or
See 
Clearing jams .
If the message...

Control panel messageDescriptionRecommended action
22 PARALLEL I/O BUFFER OVERFLOW
alternates with
To continue press  For the HP Color LaserJet 3000 and 3800
Series printers only.
The printer parallel buffer has overflowed
during a busy state.1.
Press  to continue printing.
NOTE Data will be lost.
2.If the message persists after exiting
Help, contact HP Support.
22 SERIAL I/O BUFFER OVERFLOW
alternates with
To continue press   For the HP Color LaserJet 3000 and 3800
Series printers only with an EIO...

Control panel messageDescriptionRecommended action
Ensure that all trays are configured correctly
before printing again. See 
Configuring trays
for more information.
41.X ERROR
alternates with
To continue press  A printer error has occurred.1. Press  to continue or press  for
more information.
2. If the message persists after exiting
help, turn the printer off and then on.
3. If the message persists, contact
HP Support.
49.XXXXX ERROR
alternates with
To continue turn off then onA critical firmware error...

Control panel messageDescriptionRecommended action
NOTEThis message might
also appear if the transfer unit
is missing or incorrectly
installed. Ensure that the
transfer unit is correctly
installed.
62 NO SYSTEMNo system was found.1. Turn the printer off and then on.
2. If the message persists, contact
HP Support.
64 ERROR
For help press   
alternates with
To continue turn off then on
For the HP Color LaserJet 3600 Series
printers only.
A scan buffer error has occurred.1.Turn the printer off and then on....

Control panel messageDescriptionRecommended action
8X.YYYY EMBEDDED JETDIRECT ERRORThe HP Jetdirect embedded print server has
encountered a critical error.1.Turn the printer off and then on.
2. If the problem persists, contact
HP Support.
 
To change press 
To skip, press STOP
The printer has an internal clock that tracks
the date and time. You are prompted to set
the correct date and time the first time you
turn on the printer.Press  to change the date and time.
Press  Stop to skip this step. You can...

Control panel messageDescriptionRecommended action
Cleaning...The printer is processing the cleaning page.No action necessary.
Clearing event logThis message appears while the event log is
cleared. The printer then returns to the
SERVICE menu.No action necessary.
Clearing paper pathThe printer jammed or detected misplaced
media. The printer is attempting to eject these
pages automatically.No action necessary.
CLOSE TOP COVER AND FRONT DOORThe top cover and front door need to be
closed.Close the top cover...