HP Color LaserJet 3000 User Manual

							Cannot select the printer from the computer
Cause
Solution
The network is not configured correctly for this printer.Use the network software to verify the printer network
configuration, or consult with the network administrator.
The power receptacle is not working correctly. Connect the printer to a different power receptacle.
A message appears that 2-sided printing is not available for the type and size selected
Cause
Solution
The selected paper is not supported for automatic 2-sided
printing. Make sure manual 2-sided printing is enabled. See Gaining
access to printer driver settings
.
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							Printer control-panel problems
The following table lists common printer control-panel problems and suggested solutions for resolving
them.
Control-panel settings do not work correctly
Cause
Solution
The printer control-panel display is blank, even when the fan
is running.Fans might run while the printer is in standby mode (off). Press
the printer power button to turn on the printer.
Printer settings in the software program or printer driver differ
from the printer control-panel settings.Confirm that the settings in the program and printer driver are
appropriate. The program settings override the printer-driver
and control-panel settings, and the printer-driver settings
override the control-panel settings.
Control-panel settings were not correctly saved.Reselect the control-panel settings, and then press . An
asterisk (*) should appear to the right of the setting.
The  Data  indicator light is lit, and no pages are printing.Buffered data remains in the printer. Press  to print the
buffered data by using current control-panel settings. Then, the
new control-panel settings can take effect.
If the printer is on a network, another user might have changed
printer control-panel settings. Consult the network administrator to coordinate changes to
printer control-panel settings.
Unable to select tray 3 (optional 500-sheet paper feeder)
Cause
Solution
Tray 3 does not appear as an input tray option on the
configuration page or on the control panel.Tray 3 appears as an option only if
 it is installed. Verify that
tray 3 is installed correctly.
Tray 3 does not appear as an option in the printer driver. Verify that the printer driver configuration recognizes tray 3. See the printer driver Help to set up and configure additional
trays. See 
Gaining access to printer driver settings.
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							Color-printing problems
Printing black instead of color
Cause
Solution
Grayscale is selected in the software program or printer driver.In the software program or printer driver, select Color mode
instead of  Grayscale or Monochrome  mode.
The correct printer driver is not selected in your software
program.Select the correct printer driver.
No color appears on the configuration page.Contact HP support.
The control-panel setting for  COLOR SUPPLY OUT is set to
AUTOCONTINUE BLACK , and one of the color print
cartridges is out. The printer continues to print in black only.Replace the color print cartridge.
The control-panel setting for  RESTRICT COLOR USE is set
to  DISABLE COLOR , or it is set to COLOR IF ALLOWED  and
you do not have permission to print in color. Change the control-panel setting to 
ENABLE COLOR.
Incorrect hues print
Cause
Solution
The media does not meet the specifications for this printer.See the HP LaserJet Printer Family Print Media Specification
Guide .
Go to 
www.hp.com/support/clj3000, www.hp.com/support/
clj3600 , or www.hp.com/support/clj3800  for HP LaserJet
Printer Family Print Media Specification Guide  ordering
information. When you connect, select Manuals.
The printer operates in excessively humid or dry conditions. Verify that the printer environment is within humidity
specifications.
Store the print media in the same environment as the printer.
Calibrate the printer. See 
Print Quality sub-menu.
NOTEFor more information about color-quality
problems see 
Print-quality troubleshooting .
A color is missing
Cause
Solution
The HP print cartridge is defective. Replace the cartridge.
Inconsistent colors print after installing a print cartridge
Cause
Solution
New print cartridges sometimes require printing several pages
before they deliver consistent print quality.Try printing approximately 50 pages with the new cartridge,
and then try the print job again.
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							Inconsistent colors print after installing a print cartridge
Cause
Solution
Another print cartridge might be low.Check the supplies gauge on the control panel or print a
supplies status page. See 
Using printer information pages .
The printer might need calibration.Calibrate the printer. See Calibrating the printer.
The print cartridge might be a refilled cartridge. Use a genuine HP print cartridge. See Supplies andaccessories.
Printed colors do not match screen colors
Cause
Solution
Extremely light screen colors are not being printed.The software program might interpret extremely light colors as
white. If so, avoid using extremely light colors.
Extremely dark screen colors print in black.The software program might interpret extremely dark colors as
black. If so, avoid using extremely dark colors.
The printer might need calibration.Calibrate the printer. See Calibrating the printer.
The colors on the computer screen differ from the printer
output.
For the HP Color LaserJet 3000 and 3800 Series printers only. 1.
On the printer driver  Color tab, in the  Color Options
section, select  Manual.
2. Click  Settings .
3. In Manual Color Options , in the Color Options section,
select  Default (sRGB)  for each object.
4. Click  OK to finish.
NOTE Several factors can influence your ability to
match printed colors to those on your screen: paper,
overhead lighting, software programs, operating
system palettes, monitors, and video cards and
drivers. See 
Color .
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							Incorrect printer output
Printer output problems
Incorrect fonts print
Cause
Solution
The font has not been correctly selected in the software
program.Reselect the font in the software program.
The font is not available to the printer. (HP Color LaserJet 3000
and 3800 series printers only.)Download the font to the printer or use another font. (In
Windows, the driver does this automatically.)
The correct printer driver is not selected.Select the correct printer driver.
The font might be correct, but the characters appear blurry
because the colors are not aligned correctly.Perform a full printer calibration. See Calibrating the printer.
Cannot print all characters in a symbol set
Cause
Solution
The correct font is not selected.Select the correct font.
The correct symbol set is not selected.Select the correct symbol set.
The software program does not support the selected character
or symbol set.Use a font that supports the character or symbol.
Text drifts between pages
Cause
Solution
The software program is not resetting the printer to the top of
the page.See the software documentation or the 
PCL/PJL Technical
Reference Package  for specific information.
Characters are erratic or missing, or the printout is interrupted
Cause
Solution
The interface cable is of poor quality.Try using a different, higher quality, IEEE-compliant interface
cable.
The interface cable is loose.Disconnect and reconnect the interface cable.
The interface cable is damaged or bad.Try using a different interface cable.
The power cable is loose.Disconnect and reconnect the power cable.
You are attempting to print a PCL job, but the printer is
configured for PS (HP Color LaserJet 3000 and 3800 Series
printers only).From the printer control panel, select the correct printer
personality and then resend the print job.
You are attempting to print a PS job, but the printer is
configured for PCL (HP Color LaserJet 3000 and 3800 Series
printers only). From the printer control panel, select the correct printer
personality and then resend the print job.
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Incorrect printer output 161
 
						

							Partial printout
Cause
Solution
A memory-error message appears on the printer control panel.1.Increase printer memory by deleting unneeded
downloaded fonts, style sheets, and macros from the
printer memory.
or
2. Add more memory to the printer.
The file that you are printing contains errors. Check the software program to verify that the file does not
contain errors.
1. From within the same program, print another file that you
know is error-free.
or
2. Print the file from another program.
Smears, vertical lines, toner specks, or repetitive marks appear on printouts
Cause
Solution
The printer needs to be cleaned. Clean the printer. See Cleaning the printer. If the problem
persists, see 
Print-quality troubleshooting.
Guidelines for printing with different fonts
NOTE This feature is available for  the HP Color LaserJet 3000 and 3800 Series printers only.
●The 80 internal fonts are available in 
PostScript Emulation (PS) and PCL mode.
● To conserve printer memory, download only those fonts that are needed.
● If you require several downloaded fonts, consider installing additional printer memory.
Some software programs automatically  download fonts at the beginning of each print job. It might be
possible to configure those programs to download only soft fonts that are not already resident in the
printer.
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							Macintosh problems
This section lists problems that can occur when using Mac OS V9.x or Mac OS X.
Solving problems with Mac OS V9. x
NOTEMac OS V9.x  is supported for the HP Color LaserJet 3000 and 3800 Series printers only.
NOTEUse the Desktop Printer Utility to set up  for USB and IP printing. The printer will not
appear in the Chooser.
The printer name or IP address does not  appear in the Desktop Printer Utility.
Cause
Solution
The printer might not be ready.Make sure that the cables are connected correctly, the printer is on,
and the Ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly  to the computer or use a different
port.
The wrong connection type might be selected.Make sure that  Printer (USB) or Printer (LPR)  is selected in the
Desktop Printer Utility, depending on the type of connection.
The wrong printer name or IP address is being used.To check the printer name or IP address, print a configuration page.
Verify that the printer name or IP address on the configuration page
matches the printer name or IP address in the Desktop Printer Utility.
The interface cable might be defective or of poor quality. Replace the interface cable with a high-quality cable.
The PostScript Printer Description (PPD) file is not listed in the Desktop Printer Utility.
Cause
Solution
The printer software might not have been installed or was installed
incorrectly.Make sure that the PPD file for your printer model is in the following
hard-drive folder: System Folder/Extensions/Printer 
Descriptions . If necessary, reinstall the software. See the getting
started guide for instructions.
The PPD file is corrupt. Delete the PPD file from the following hard drive folder: System 
Folder/Extensions/Printer Descriptions . Reinstall the
software. See the getting started guide for instructions.
A print job was not sent to the printer.
Cause
Solution
The print queue might be stopped.Restart the print queue: Select the desktop printer icon, open the
Printing  menu in the top menu bar, and then click  Start Print
Queue .
The wrong printer name or IP address is being used.To check the printer name or IP address, print a configuration page.
Verify that the printer name or IP address on the configuration page
matches the printer name or IP address in the Desktop Printer Utility.
The printer might not be ready. Make sure that the cables are connected correctly, the printer is on,
and the Ready light is on. If you are connecting through a USB or
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							A print job was not sent to the printer.
Cause
Solution
Ethernet hub, try connecting directly to the computer or use a different
port.
The interface cable might be defective or of poor quality.Replace the interface c able with a high-quality cable.
You cannot use the computer while the printer is printing.
Cause
Solution
Background Printing has not been selected. For LaserWriter 8.6 and later: Turn on background printing by
selecting Print Desktop  on the File menu and then clicking
Background Printing  in the pop-up menu.
An encapsulated PostScri pt (EPS) file prints with incorrect fonts.
Cause
Solution
This problem occurs with some programs. ●Send the file in ASCII format instead of binary encoding.
● Try downloading the fonts that are contained in the EPS file to
the printer before printing.
Your document is not printing with New York, Geneva, or Monaco fonts.
Cause
Solution
The printer might be substituting fonts.
Click Options  in the Page Setup  dialog box to clear substituted fonts.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB printers is not installed. When adding a third-party USB card, you might need the Ap ple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
When connected with a USB cable, the printer does not appear in  the Desktop Printer Utility or the Apple System Profiler after the
driver is selected.
Cause
Solution
This problem is caused by either a software or hardware component.Software troubleshooting
● Check that your Macintosh 
supports USB and has the
appropriate USB software from Apple.
● Verify that your Macintosh operating system is Mac OS V9.1 or
later.
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							When connected with a USB cable, the printer does not appear in the Desktop Printer Utility or the Apple System Profiler after the
driver is selected.
Cause
Solution
NOTE The iMac and Blue G3 desktop Macintosh systems
meet all of the requirements to connect to a USB device.
Hardware troubleshooting
● Check that the printer is turned on.
● Verify that the USB cable is connected correctly.
● Check that you are using the a
ppropriate high-speed USB cable.
● Ensure that you do not have to
o many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain and connect the cable directly to the USB port on the host
computer.
● Check to see if more than two nonpowered USB hubs are
connected in a row on the chain.
 Disconnect all of the devices
from the chain and connect the cable directly to the USB port on
the host computer.
NOTE The iMac keyboard is a nonpowered USB hub.
Solving problems with Mac OS X
The printer driver is not listed in the  Print Center or Printer Setup Utility.
Cause
Solution
The printer software might not have been installed or was installed
incorrectly.Make sure that the printer PPD file is in the following hard-drive
folder:  Library/Printers/PPDs/Contents/Resources/
.lproj , where  is the two-letter language code for
the language that you are using. If  necessary, reinstall the software.
See the getting started guide for instructions.
The PPD file is corrupt. Delete the PPD file from the following hard-drive folder: Library/
Printers/PPDs/Contents/Resources/.lproj ,
where  is the two-letter language code for the language that
you are using. Reinstall the software. See the getting started guide
for instructions.
The printer name, IP address, or Rendezvous host name does not a ppear in the printer list in the Print Center or Printer Setup
Utility.
Cause
Solution
The printer might not be ready.Make sure that the cables are connected correctly, the printer is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly  to the computer or use a different
port.
The wrong connection type might be selected. Make sure that USB, IP Printing, or Rendezvous is selected,
depending on the type of connection.
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							The printer name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup
Utility.
Cause
Solution
The wrong printer name, IP address, or Rendezvous host name is
being used.Print a configuration page. Verify that the printer name, IP address,
or Rendezvous host name on the configuration page matches the
printer name, IP address, or Rendezvous host name in the Print
Center or Printer Setup Utility.
The interface cable might be defective or of poor qual ity.Replace the interface c able with a high-quality cable.
The printer driver does not automatically set up your select ed printer in the Print Center or Printer Setup Utility.
Cause
Solution
The printer might not be ready.Make sure that the cables are connected correctly, the printer is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The printer software might not have been installed or was installed
incorrectly.Make sure that the printer PPD file is in the following hard-drive
folder:  Library/Printers/PPDs/Contents/Resources/
.lproj , where  is the two-letter language code for
the language that you are using. If necessary, reinstall the software.
See the getting started guide for instructions.
The PPD file is corrupt.Delete the PPD file from the following hard-drive folder:  Library/
Printers/PPDs/Contents/Resources/.lproj ,
where  is the two-letter language code for the language that
you are using. Reinstall the software. See the getting started guide
for instructions.
The interface cable might be defective or of poor qual ity.Replace the interface c able with a high-quality cable.
A print job was not sent to the printer that you wanted.
Cause
Solution
The print queue might be stopped.Restart the print queue. Open print monitor  and select Start Jobs.
The wrong printer name, IP address, or Rendezvous host name is
being used. Print a configuration page. Verify that the printer name, IP address,
or Rendezvous host name on the 
configuration page matches the
printer name, IP address, or Rendezvous host name in the Print
Center or Printer Setup Utility.
An EPS file prints with incorrect fonts.
Cause
Solution
This problem occurs with some programs. ●Try downloading the fonts that are contained in the EPS file to
the printer before printing.
● Send the file in ASCII format instead of binary encoding.
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