HP 2310i User Guide

							Icon Main Menu Options Sub-menu Options Description
    Default Source Selects the default or primary video
input signal when the monitor is
connected to two active and valid video
sources. The monitor will automatically
determine the video format.
    Auto Switch Source Turns the systems automatic video
signal input to On or Off. The factory
default is On.
Selecting Video Input Connectors
The input connectors are:
●VGA connector (analog)
●DVI-D connector (digital) (select models)
●HDMI connector (select models)
The monitor automatically determines which inputs have valid video signals, and displays the image.
You can connect the VGA cable, the DVI-D cable, or both. If both cables are installed, the default
input selection is DVI. The HDMI cable is in place of the DVI-D cable. The source of input can be
switched using the Source Control option in the OSD menu. Switching from a VGA to an HDMI input
source may take several seconds.
Identifying Monitor Conditions
Special messages appear on the monitor screen for the following monitor conditions:
●Input Signal Out of Range — Indicates the monitor does not support the video cards input
signal because its resolution or refresh rate are set higher than the monitor supports.
Change your video card settings to a lower resolution or refresh rate. Restart your computer for
the new settings to take effect.
●Monitor Going to Sleep — Indicates the screen display is entering a sleep mode. The speakers
are turned off in sleep mode.
●Power Button Lockout— Indicates the power button is locked. If the power button is locked,
the warning message Power Button Lockout displays.
◦If the power button is locked, press and hold the power button for 10 seconds to unlock the
power button function.
◦If the power button is unlocked, press and hold the power button for 10 seconds to lock out
the power button function.
●Check Video Cable — Indicates a video input cable is not properly connected to the computer
or monitor.
●OSD Lock-out — The OSD can be enabled or disabled by pressing and holding the Menu
button on the front panel for 10 seconds. If the OSD is locked, the warning message OSD Lock-
out appears for 10 seconds.
Selecting Video Input Connectors 25
 
						

							If the OSD is locked, press and hold the Menu button for 10 seconds to unlock the OSD.
If the OSD is unlocked, press and hold the Menu button for 10 seconds to lock the OSD.
●Dynamic Contrast Ratio ONIndicates DCR is applied when Movie mode is selected from the
Quick View options.
●Dynamic Contrast Ratio OFFIndicates DCR has been turned off when the monitor is changed
to another viewing mode.
●No Input Signal — Indicates the monitor is not receiving a video signal from the computer on
the monitor video input connector. Check to see if the computer or input signal source is off or in
the power-saver mode.
●Auto Adjustment in Progress — Indicates the auto adjustment function is active. See
Adjusting Screen Quality in this chapter.
Adjusting Screen Quality
The auto adjustment feature automatically fine-tunes the image quality for display size, position,
clock, and phase each time a new video mode is displayed. For more precise adjustments of VGA
input, run the Auto Adjustment software on the CD. See Using the Auto Adjustment Function in this
chapter.
If you want additional image quality improvement, use the Clock and Clock Phase controls of the
monitor to fine tune the image. See Optimizing Analog Video in this chapter.
Optimizing Analog Video
Some monitors contain advanced circuitry that allow the monitor to function as a standard analog
monitor. Two controls in the OSD menu can be adjusted to improve analog image performance:
●Clock — Increase or decrease the value to minimize any vertical bars or stripes visible on the
screen background.
●Clock Phase — Increase or decrease the value to minimize video distortion or video jitter.
Use these controls only when the auto adjustment function does not provide a satisfactory monitor
image in analog mode. To obtain the best results:
1.Allow the monitor to warm up for 20 minutes before adjusting.
2.Display the adjustment-pattern application provided on the CD.
3.Access the OSD menu, then select Image Control.
4.Set the main Clock settings correctly first, because the Clock Phase settings depend on the
main Clock settings.
When adjusting the Clock and Clock Phase values, if the monitor images become distorted,
continue adjusting the values until the distortion disappears.
To restore the factory settings, access the OSD menu, select Factory Reset, and then select
Yes.
26 Chapter 4   Operating the Monitor
 
						

							Power-Saver Feature
When the monitor is in normal operating mode, the Power light is green and the monitor uses the
normal watts of power. For power usage, refer to Technical Specifications (Appendix B).
The monitor also supports a power-saver mode that is controlled by the computer. When the monitor
is in the reduced-power state, the monitor screen is blank, the backlight is off, and the Power light is
amber. The monitor uses minimum power. When the monitor is awakened, a brief warm-up period
occurs before the monitor returns to normal operating mode. The energy-saving reduced power state
activates if the monitor does not detect either the horizontal sync signal or the vertical sync signal.
The power-saver feature must be activated on your computer for this feature to work.
Refer to your computer documentation for instructions on setting energy-saver features (sometimes
called power-management features).
NOTE:The energy-saver feature works only when the monitor is connected to computers that have
energy-saver features.
Power-Saver Feature 27
 
						

							A Troubleshooting
Solving Common Problems
The following table lists possible problems, the possible cause of each problem, and the
recommended solutions:
Problem Solution
Power LED is not on. Make sure the Power button is on, and the power cord is properly connected to a grounded
power outlet and to the monitor.
Select Management in the OSD menu, and then select Bezel Power LED. Check if the
Bezel Power LED option is set to Off and, if so, set to On mode.
Screen is blank. Connect the power cord. Turn on the power.
Connect the video cable properly. See 
Setting Up the Monitor on page 7 for more
information.
Press a key on the keyboard or move the mouse to turn off the screen-blanking utility.
Image appears blurred,
indistinct, or too dark.Press the Auto/OK button on the monitor front panel. If this does not correct the image, press
the Menu button to open the OSD menu, and adjust the brightness and contrast scales.
Image is not centered. Press the Menu button to access the OSD menu. Select Image Control, and then select
Horizontal Position or Vertical Position to adjust the position of the image.
Check Video Cable appears
on screen.Connect the monitor VGA or DVI-D signal cable to the VGA or DVI-D connector on the
computer. Be sure that the computer power is off while connecting the video cable.
Input Signal Out of Range
appears on screen.Restart your computer and enter Safe Mode. Change your settings to a supported setting
(see the table in Preset Video Modes in 
Technical Specifications on page 31). Restart
your computer so that the new settings take effect.
Picture is fuzzy and has
ghosting, shadowing
problem.Adjust the contrast and brightness controls.
Make sure that you are not using an extension cable or switch box. We recommend plugging
the monitor directly into the graphic card output connector on the back of your computer.
The auto adjustment feature might fix this problem (VGA input only).
Unable to set the monitor to
the optimal resolution.Make sure the graphics card supports the optimal resolution.
Make sure the latest supported driver is installed for the graphics card. For HP and Compaq
systems, you can download the latest graphics driver for your system from: www.hp.com/
support. For other systems, refer to the Web site for your graphics card.
Screen is black or displaying
at a lower resolution while
displaying high-definition
(HD) content.Check if your monitor and computer support HDCP. Refer to High-Content Digital Bandwidth
Protection or 
http://www.hp.com/support.
28 Appendix A   Troubleshooting
 
						

							Problem Solution
Unable to hear audio from
built-in speakers.
Do the following:
●Ensure the source signal is good by using headphones at the source.
●Press the Menu button to access the OSD menu. Select Management, and then select
Volume to adjust the volume.
●Turn up the volume with the Volume button.
●Ensure speaker volume is not muted or too low: Click the Windows start button™,
Control Panel, and Hardware and Sound. Under Audio Devices and Sound, click
Adjust system volume. Under Main Volume, move the slider up.
●If you are connected using HDMI, use the Speaker Self Test OSD Volume option to
ensure that the speakers work, and thus isolate it to a potential issue with the source
input.
No Plug and Play. In order for the Plug and Play feature of the monitor to work, you need a computer and
graphic card that are compatible with Plug and Play. Check with your computer
manufacturer.
Check the monitors video cable, and make sure that none of the pins are bent.
Make sure that the monitor drivers are installed. Refer to Installing Drivers in the 
Operatingthe Monitor on page 17 chapter for more information. Monitor drivers are also available at:
http://www.hp.com/support
Picture bounces, flickers, or
wave pattern is present in
the picture.Move electrical devices that may cause electrical interference as far away from the monitor
as possible.
Use the maximum refresh rate that your monitor is capable of at the resolution that you are
using.
Using HDMI connection,
unable to hear audio.Ensure HDMI audio is selected as the main audio output in the operating system. To do so,
click the Windows Start Button, and then click Control Panel. Click Sound, and in the
Playback tab, ensure the check mark is next to the HDMI output, and click OK.
Monitor is always in sleep
mode (amber LED).The computer power switch should be in the On position.
The computer graphic card should be snugly seated in its slot.
Check that the monitor video cable is properly connected to the computer.
Inspect the monitor video cable, and make sure that none of the pins are bent.
Check that your computer is operational: Press the Caps Lock key and observe the Caps
Lock LED found on most keyboards. The LED should either turn on or off after hitting the
Caps Lock key.
Getting Support from hp.com
Before you contact customer service, refer to HP Technical Support at: http://www.hp.com/support
Select your country/region, and then follow the links to the support page for your monitor.
Preparing to Call Technical Support
If you cannot solve a problem by using the troubleshooting tips in this section, you might have to call
technical support. For technical support contact information, refer to the printed documentation
included with the monitor.
Getting Support from hp.com 29
 
						

							Have the following information available when you call:
●Monitor model number (located on label on back of monitor)
●Monitor serial number (located on label on back of monitor or in the OSD display in the
Information menu)
●Purchase date on invoice
●Conditions under which the problem occurred
●Error messages received
●Hardware configuration
●Name and version of hardware and software you are using
Locating the Rating Label
The rating label on the monitor provides the product number and serial number. You may need these
numbers when contacting HP about your monitor model.
The rating label is on the back of the monitor.
30 Appendix A   Troubleshooting
 
						

							B Technical Specifications
All specifications represent the typical specifications provided by HPs component manufacturers;
actual performance may vary either higher or lower.
HP LCD Monitors
Face treatment: Glare polarizer with hard coating
Input terminal:
●VGA connector
●DVI-D 24–pin D-type connector (select models)
●HDMI connector (select models)
Table B-1  Model 1910m
Specifications: 
Display Type: TFT LCD active matrix
Viewable Image Size: 47.0 cm (18.5 in.) diagonal
Tilt –5° to +25°
Maximum Weight (unpacked): 4.05 kg (8.9 lb)
Dimensions (h x w x d): 355 x 470 x 184 mm (14.0 x 18.0 x 7.2 in.)
Maximum Graphics Resolution: 1366 x 768 @ 60 Hz analog mode
Optimum Graphics Resolution: 1366 x 768 @ 60 Hz analog mode
Text Mode: 720 x 400
Dot Pitch: 0.30 x 0.30 mm
Horizontal Frequency (analog mode): 24 to 83 kHz
Vertical Frequency (analog mode): 50 to 76 Hz
Environmental Requirements
Temperature (independent of altitude)
Operating Temperature: 5° to 35° C (41° to 95° F)
Non-Operating Humidity: –20° to 60° C (–4° to 140° F)
Relative Humidity (non-condensing):
HP LCD Monitors 31
 
						

							Specifications: 
Operating Humidity: 20% to 80%
Non-Operating Humidity: 5% to 95%
Power Source: 100–240 V AC (ca), 50/60 Hz
Power Consumption: 28.5 watts (W) maximum
Sleep Power Consumption: 
						

							Specifications: 
Tilt –5° to +25°
Maximum Weight (unpacked): 5.52 kg (12.2 lb)
Dimensions (h x w x d): 392 x 536 x 200 mm (15.4 x 21.1 x 7.9 in.)
Maximum Graphics Resolution: 1920 x 1080 @ 60 Hz analog mode
Optimum Graphics Resolution: 1920 x 1080 @ 60 Hz analog mode
Text Mode: 720 x 400
Dot Pitch: 0.2480 x 0.2480 mm
Horizontal Frequency (analog mode): 24 to 94 kHz
Vertical Frequency (analog mode): 50 to 76 Hz
Environmental Requirements
Temperature (independent of altitude)
Operating Temperature: 5° to 35° C (41° to 95° F)
Non-Operating Humidity: –20° to 60° C (–4° to 140° F)
Relative Humidity (non-condensing):
Operating Humidity: 20% to 80%
Non-Operating Humidity: 5% to 95%
Power Source: 100–240 V AC (ca), 50/60 Hz
Power Consumption: 56 watts (W) maximum
Sleep Power Consumption: 
						

							Specifications: 
Temperature (independent of altitude)
Operating Temperature: 5° to 35° C (41° to 95° F)
Non-Operating Humidity: –20° to 60° C (–4° to 140° F)
Relative Humidity (non-condensing):
Operating Humidity: 20% to 80%
Non-Operating Humidity: 5% to 95%
Power Source: 100–240 V AC (ca), 50/60 Hz
Power Consumption: 56 watts (W) maximum
Sleep Power Consumption: