HP 2310ei User Guide

							Using the On-Screen Display (OSD)
Use the On-Screen Display (OSD) to adjust the screen image based on your viewing preferences. To
access the OSD, do the following:
1.If the monitor is not already on, press the Power button to turn on the monitor.
2.To access the OSD menu, press the Menu button. The OSD Main Menu displays.
NOTE:You need to touch the bar area on the front panel to display the front panel button
icons.
3.To navigate through the Main or sub-menu, press the + (Plus) button on the monitors front panel
to scroll up, or the – (Minus) button to scroll in reverse. Then press the OK button to select the
highlighted function.
NOTE:The menu moves to the top if you scroll down at the bottom of the selections. The
menu moves to the bottom if you scroll up at the top of the selections.
NOTE:The slider bars on the front panel between the Plus (+) and Minus (–) buttons can also
be used for navigating menu items and making OSD control adjustments.
4.To adjust the scale of a selected item, press the + or – button, or use the slider bar.
5.Select Save and Return. If you dont want to save the setting, select Cancel from the sub-menu
or Exit from the Main Menu.
6.Press the Menu button to exit the OSD.
NOTE:When a menu is displayed, if the buttons are untouched for 30 seconds (factory
default), adjustments and settings are saved and the menu closes.
OSD Menu Selections
The following table lists the on-screen display (OSD) menu selections and their functional
descriptions. After changing an OSD menu item, and if the menu screen has these options, you may
choose to:
●Cancel — to return to the previous menu level.
●Save and Return — to save all changes and return to the OSD Main Menu screen. This Save
and Return option is active only if you change a menu item.
●Reset — to change back to the previous setting.
Icon Main Menu Options Sub-menu Options Description
Brightness   Adjusts the brightness level of the
screen.
Contrast   Adjusts the contrast level of the screen.
Color   Selects the screen color. The factory
default is 6500 K or Custom Color,
depending on the model.
    6500 K Changes to slightly reddish white.
    9300 K Changes to slightly blueish white.
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							Icon Main Menu Options Sub-menu Options Description
    sRGB Sets your screen colors to adapt to the
color standards used in the image
technology industry.
  Quick View Select from the following modes:
Movie
Photo
Gaming
Text
Custom (settings saved when you adjust
the Brightness, Contrast, or Color in one
of the other Quick View options)
  Custom Color Selects and adjusts your own color
scales:
R — Sets your own red color levels.
G — Sets your own green color levels.
B — Sets your own blue color levels.
Image Control   Adjusts the screen image. Also enables
or disables the ambient light sensor.
  Custom Scaling Selects the method on how displayed
information on the monitor will be
formatted. Select:
●Fill to Screen - image fills the entire
screen and may look distorted or
elongated because of non-
proportional scaling of height and
width.
●Fill to Aspect Ratio - image is sized
to fit the screen and maintains
proportional image.
  Sharpness Adjusts the screen image to look
sharper or soft.
  Dynamic Contrast Ratio Sets the Dynamic Contrast Ratio (DCR)
setting on or off. The factory default
setting is off. DCR automatically adjusts
the balance between white and black
levels to provide you with an optimal
image.
OSD Control   Adjusts the position of the OSD menu
on the screen.
  Horizontal OSD Position Changes the viewing position of the
OSD menu to the left or right area of the
screen. The factory default range is 94.
  Vertical OSD Position Changes the viewing position of the
OSD menu to the top or bottom area of
the screen. The factory default range is
17.
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							Icon Main Menu Options Sub-menu Options Description
  OSD Transparency Adjust to view the background
information through the OSD.
  OSD Timeout Sets the time in seconds that the OSD is
visible after the last button is pressed.
The factory default is 30 seconds.
Management   Selects the power-management features
of the monitor.
  Power Saver Enables the power saving feature (see
Power-Saver Feature on page 20).
Select:
On
Off
The factory default is On.
  Power-On Recall Restores power to the monitor following
an unexpected removal of power.
Select:
On
Off
The factory default is On.
  Mode Display Displays the resolution, refresh rate, and
frequency information on the screen
each time the OSD Main Menu is
accessed. Select:
On
Off
The factory default is On.
  Monitor Status Displays the operating status of the
monitor each time the monitor is
powered on. Select the location at which
to display the status:
Top
Middle
Bottom
Off
The factory default is Top.
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							Icon Main Menu Options Sub-menu Options Description
  DDC/CI Support Allows the computer to control some
OSD menu features such as Brightness,
Contrast, and Color Temperature.
Select:
On
Off
The factory default is On.
  Bezel Power LED Turns the light (LED) in the Power
button on and off. When set to off, the
light will remain off at all times.
  Rear Logo LED Turns the light (LED) on the rear logo on
and off. When set to off, the light will
remain off at all times.
  Sleep Timer Provides the timer-adjustment menu
options:
Set Current Time — Sets the current
time in hours and minutes.
Set Sleep Time — Sets the time you
want to place the monitor in sleep mode.
Set On Time — Sets the time you want
the monitor to wake up from sleep
mode.
Timer — Sets the Sleep Timer feature
on or off; the default setting is Off.
Sleep Now — Immediately sets the
monitor to enter sleep mode.
Language   Selects the language in which the OSD
menu is displayed. The factory default is
English.
Information Selects and displays important
information about the monitor.
    Current Settings Provides the current input video mode.
    Recommended Settings Provides the recommended resolution
mode and refresh rate for the monitor.
    Serial Number Reports the serial number of the
monitor. The serial number is needed if
contacting HP technical support.
    FW Version Reports the firmware version of the
monitor.
    Backlight Hours Reports the total hours of backlight
operation.
    Service Support For service support, go to:
http://www.hp.com/support
Factory Reset   Returns settings to factory defaults.
18 Chapter 4   Operating the Monitor ENWW
 
						

							Icon Main Menu Options Sub-menu Options Description
Source Control   Selects the video input signal. the
factory default by priority is DisplayPort,
DVI, then HDMI.
    DVI Selects DVI as the video input signal.
    HDMI (2310e model) Selects HDMI as the video input signal.
    DisplayPort Selects DisplayPort as the video input
signal.
  Default Source Selects the default or primary video
input signal when the monitor is
connected to two active and valid video
sources. The monitor will automatically
determine the video format.
  Auto Switch Source Turns the systems automatic video
signal input to On or Off. The factory
default is On.
  Source Detection This option is displayed in the OSD
when a DisplayPort input is selected.
You can set Source Detection to:
●Always Active
●Low Power
The factory default is Low Power.
Exit   Exits the OSD menu screen.
Identifying Monitor Conditions
Special messages appear on the monitor screen for the following monitor conditions:
●Monitor Status—When the monitor is powered on or when the input source signal is changed, a
Monitor Status message is displayed for five seconds. The message shows which input is the
current active signal, the status of the auto-switch source setting (On or Off), the default source
signal, the current preset display resolution, and the recommended preset display resolution.
●Input Signal Out of Range — Indicates the monitor does not support the video cards input
signal because its resolution or refresh rate are set higher than the monitor supports.
Change your video card settings to a lower resolution or refresh rate. Restart your computer for
the new settings to take effect.
●Power Button Lockout— Indicates the power button is locked. If the power button is locked,
the warning message Power Button Lockout displays.
If the power button is locked, press and hold the power button for 10 seconds to unlock the
power button function.
If the power button is unlocked, press and hold the power button for 10 seconds to lock out the
power button function.
●Monitor Going to Sleep — Indicates the screen display is entering a sleep mode.
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							●Check Video Cable — Indicates a video input cable is not properly connected to the computer
or monitor.
●OSD Lockout — The OSD can be enabled or disabled by pressing and holding the Menu button
on the front panel for 10 seconds. If the OSD is locked, the warning message OSD Lockout
appears for 10 seconds.
If the OSD is locked, press and hold the Menu button for 10 seconds to unlock the OSD.
If the OSD is unlocked, press and hold the Menu button for 10 seconds to lock the OSD.
●Dynamic Contrast Ratio ON – Indicates that DCR is turned on.
●Dynamic Contrast Ratio OFF – Indicates that DCR has been turned off in the OSD or was
automatically turned off after changes were made to Brightness, Contrast, or Quick View in the
OSD.
●No Input Signal — Indicates the monitor is not receiving a video signal from the computer on
the monitor video input connector. Check to see if the computer or input signal source is off or in
the power-saver mode.
Power-Saver Feature
When the monitor is in normal operating mode, the Power light is blue and the monitor uses the
normal watts of power. For power usage, refer to 
Technical Specifications on page 24.
The monitor also supports a power-saver mode that is controlled by the computer. When the monitor
is in the reduced-power state, the monitor screen is blank, the backlight is off, the Power light is
amber, and the monitor uses minimum power. When the monitor is awakened, a brief warm-up
period occurs before the monitor returns to normal operating mode. The energy-saving reduced
power state activates if the monitor does not detect either the horizontal sync signal or the vertical
sync signal. The power-saver feature must be activated on your computer for this feature to work.
Refer to your computer documentation for instructions on setting energy-saver features (sometimes
called power-management features).
NOTE:The energy-saver feature works only when the monitor is connected to computers that have
energy-saver features.
20 Chapter 4   Operating the Monitor ENWW
 
						

							A Troubleshooting
Solving Common Problems
The following table lists possible problems, the possible cause of each problem, and the
recommended solutions:
Problem Solution
Power LED is not on. Make sure the Power button is on, and the power cord is properly connected to a grounded
power outlet and to the monitor.
Select Management in the OSD menu, and then select Bezel Power LED. Check if the
Bezel Power LED option is set to Off and, if so, set to On mode.
Screen is blank. Connect the power cord. Turn on the power.
Connect the video cable properly. See 
Setting Up the Monitor on page 6 for more
information.
Press a key on the keyboard or move the mouse to turn off the screen-blanking utility.
Image appears blurred,
indistinct, or too dark.Press the Menu button to open the OSD menu, and adjust the brightness and contrast
scales.
Check Video Cable appears
on screen.Connect the appropriate video cable (DisplayPort, DVI, or HDMI) between the computer and
monitor. Be sure that the computer power is off while connecting the video cable.
Input Signal Out of Range
appears on screen.Restart your computer and enter Safe Mode. Change your settings to a supported setting
(see the table in 
Preset Video Modes on page 25). Restart your computer so that the new
settings take effect.
Picture is fuzzy and has
ghosting, shadowing
problem.Adjust the contrast and brightness controls.
Make sure that you are not using an extension cable or switch box. HP recommends
plugging the monitor directly into the graphic card output connector on the back of your
computer.
Unable to set the monitor to
the optimal resolution.Make sure the graphics card supports the optimal resolution.
Make sure the latest supported driver is installed for the graphics card. For HP and Compaq
systems, you can download the latest graphics driver for your system from:
http://www.hp.com/support. For other systems, refer to the Web site for your graphics card.
Screen is black or displaying
at a lower resolution while
displaying high-definition
(HD) content.Check if your monitor and computer support HDCP. Refer to 
High-Bandwidth Digital Content
Protection (HDCP) on page 10 or http://www.hp.com/support.
ENWWSolving Common Problems 21
 
						

							Problem Solution
No Plug and Play. In order for the Plug and Play feature of the monitor to work, you need a computer and
graphic card that are compatible with Plug and Play. Check with your computer
manufacturer.
Check the monitors video cable, and make sure that none of the pins are bent.
Make sure that the monitor drivers are installed. Refer to 
Installing Drivers on page 13 for
more information. Monitor drivers are also available at: 
http://www.hp.com/support.
Picture bounces, flickers, or
wave pattern is present in
the picture.Move electrical devices that may cause electrical interference as far away from the monitor
as possible.
Use the maximum refresh rate that your monitor is capable of at the resolution that you are
using.
Using HDMI connection,
unable to hear audio.The monitor does not provide an audio solution. The audio stream must be connected
directly to external speakers or to an audio receiver.
Monitor is always in sleep
mode (amber LED).Power to the computer should be turned on.
The computer graphic card should be snugly seated in its slot.
Check that the monitor video cable is properly connected to the computer.
Inspect the monitor video cable, and make sure that none of the pins are bent.
Check that your computer is operational: Press the Caps Lock key and observe the Caps
Lock LED found on most keyboards. The LED should either turn on or off after hitting the
Caps Lock key.
Getting Support from hp.com
Before you contact customer service, refer to HP Technical Support at: http://www.hp.com/support
Select your country/region, and then follow the links to the support page for your monitor.
Preparing to Call Technical Support
If you cannot solve a problem by using the troubleshooting tips in this section, you might have to call
technical support. For technical support contact information, refer to the printed documentation
included with the monitor.
Have the following information available when you call:
●Monitor model number (located on label on back of monitor)
●Monitor serial number (located on label on back of monitor or in the OSD display in the
Information menu)
●Purchase date on invoice
●Conditions under which the problem occurred
●Error messages received
●Hardware configuration
●Name and version of hardware and software you are using
22 Appendix A   Troubleshooting ENWW
 
						

							Locating the Rating Label
The rating label on the monitor provides the product number and serial number. You may need these
numbers when contacting HP about your monitor model.
The rating label is on the back of the monitor.
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							B Technical Specifications
All specifications represent the typical specifications provided by HPs component manufacturers;
actual performance may vary either higher or lower.
HP LCD Monitors
Table B-1  2310e/2310ei Specifications
Specifications  
Display Type: TFT LCD active matrix
Viewable Image Size: 58.42 cm (23.0 in.) diagonal
Video Input Terminals: 2310ei: DisplayPort, DVI; 2310e: DisplayPort, DVI, HDMI
Tilt: -5° to +25°
Maximum Weight (unpacked): 4.3 kg (9.5 lb)
Dimensions (h x w x d): 415.9 x 557.9 x 148.5 mm (16.37 x 21.96 x 5.85 in.)
Maximum Graphics Resolution: 1920 x 1080 @ 60 Hz
Optimum Graphics Resolution: 1920 x 1080 @ 60 Hz
Text Mode: 720 x 400
Pixel Pitch: 0.265 x 0.265 mm
Horizontal Frequency: 24 to 94 kHz
Vertical Frequency: 50 to 76 Hz
Operating Temperature: 5° to 35° C (41° to 95° F)
Non-Operating Humidity: -20° to 60° C (-4° to 140° F)
Operating Humidity: 20% to 80%
Non-Operating Humidity: 5% to 95%
Operating Altitude: 0 to 3,658 meters (0 to 12,000 feet)
Storage Altitude: 0 to 12,192 meters (0 to 40,000 feet)
Power Source: 100–240 VAC (ca), 50/60 Hz
Maximum Power Consumption: 28 watts (W)
Typical Power Consumption: 22 watts (W)
Sleep Power Consumption: