HP 17 3 Pavilion 17 G163nr Notebook User Manual

							11 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT:If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT:For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see 
Creating HP Recovery media (select products only)
on page 51. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 52.
●
Use Windows tools to create system restore points and create backups of personal information. 
For more information, see 
Recovering using HP Recovery Manager on page 53.
NOTE:If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain
recovery media for your system from support. See the Worldwide Telephone Numbers booklet included
with the computer. You can also find contact information on the HP website. Go to 
http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
ENWW Creating recovery media and backups 51 
						

							You can use Windows tools to create system restore points and create backups of personal information,
see 
Using Windows tools on page 52.
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can
be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then configures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
◦
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
◦
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a
high-quality blank USB flash drive. 
◦
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information on the HP website. Go to 
http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
◦
Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦
The creation process can take an hour or more. Do not interrupt the creation process.
◦
If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT:For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1.Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see 
Recovering using HP Recovery Manager on page 53.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools. 
NOTE:If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲
Select the Start button, and then select the Get started app.
52 Chapter 11   Backing up, restoring, and recovering ENWW 
						

							Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT:Not all methods are available on all products.
●
Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲
Select the Start button, and then select the Get started app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/
or applications option (select products only) of HP Recovery Manager to reinstall the individual
application or driver.
▲
Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see 
Recovering using HP Recovery Manager on page 53. If you have not already
created recovery media, see 
Creating HP Recovery media (select products only) on page 51.
●
On select products, if you want to recover the computers original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see 
Recovering using HP Recovery Manager on page 53.
●
On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager offers the Remove Recovery Partition option.
For more information, see 
Removing the HP Recovery partition (select products only) on page 55.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see 
Creating HP Recovery
media (select products only) on page 51.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturers website
or reinstall the software from the media provided by the manufacturer.
IMPORTANT:Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see 
Creating HP Recovery media (select products only) on page 51.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have
not already created recovery media, see 
Creating HP Recovery media (select products only) on page 51.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does
not work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from the HP
ENWWRestore and recovery 53 
						

							website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT:HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE:Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT:For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1.Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2.Select Troubleshoot from the boot options menu.
3.Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1.If possible, back up all personal files.
2.Insert the HP Recovery media, and then restart the computer.
NOTE:If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See 
Changing the computer boot order on page 55.
3.Follow the on-screen instructions.
54 Chapter 11   Backing up, restoring, and recovering ENWW 
						

							Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive.
To change the boot order:
IMPORTANT:For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1.Insert the HP Recovery media.
2.Access BIOS:
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3.Select the optical drive or USB flash drive from which you want to boot.
4.Follow the on-screen instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT:After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see 
Creating HP Recovery media (select products only) on page 51.
NOTE:The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1.Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.Select Remove Recovery Partition, and then follow the on-screen instructions.
ENWWRestore and recovery 55 
						

							12 Specifications
Input power 
The power information in this section may be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source that is supplied and
approved by HP for use with this computer.
The computer can operate on DC power within the following specifications. Operating voltage and current
varies by platform. The voltage and current for your computer is located on the regulatory label.
Input power Rating
Operating voltage and current 19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 4.62 A – 90 W
19.5 V dc @ 6.15 A – 120 W
19.5 V dc @ 7.69 A – 150 W
DC plug of external HP power supply
NOTE:This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding
240 V rms.
Operating environment
Factor Metric U.S.
Temperature
Operating5°C to 35°C41°F to 95°F
Nonoperating-20°C to 60°C-4°F to 140°F
Relative humidity (noncondensing)
Operating10% to 90%10% to 90%
Nonoperating5% to 95%5% to 95%
Maximum altitude (unpressurized)
Operating-15 m to 3,048 m-50 ft to 10,000 ft
Nonoperating-15 m to 12,192 m-50 ft to 40,000 ft
56 Chapter 12   SpecificationsENWW 
						

							13 Electrostatic Discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for example,
the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components.
To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
●
If removal or installation instructions direct you to unplug the computer, first be sure that it is properly
grounded.
●
Keep components in their electrostatic-safe containers until you are ready to install them.
●
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
●
Use nonmagnetic tools.
●
Before handling components, discharge static electricity by touching an unpainted metal surface.
●
If you remove a component, place it in an electrostatic-safe container.
ENWW57 
						

							14 Accessibility
HP designs, produces, and markets products and services that can be used by everyone, including people
with disabilities, either on a stand-alone basis or with appropriate assistive devices.
Supported assistive technologies
HP products support a wide variety of operating system assistive technologies and can be configured to work
with additional assistive technologies. Use the Search feature on your device to locate more information
about assistive features.
NOTE:For additional information about a particular assistive technology product, contact customer
support for that product.
Contacting support
We are constantly refining the accessibility of our products and services and welcome feedback from users. If
you have an issue with a product or would like to tell us about accessibility features that have helped you,
please contact us at +1 (888) 259-5707, Monday through Friday, 6 a.m. to 9 p.m. North American Mountain
Time. If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical
support or have accessibility questions by calling +1 (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m.
North American Mountain Time.
NOTE:Support is in English only.
58 Chapter 14   AccessibilityENWW 
						

							Index
Symbols/Numerics
3D camera, identifying 8, 9
A
AC adapter, testing 35
accessibility 58
action keys 14
identifying 13
airplane mode 17
airplane mode key 14, 17
antivirus software, using 43
Audio 22
audio-out (headphone)/audio-in
(microphone) jack, identifying 5
B
backing up software and
information 44
backups 51
battery
conserving power 33
discharging 33
disposing 34
finding information 32
low battery levels 33
resolving low battery level 33,
34
storing 34
user-replaceable 30
battery cover, identifying 15
battery information, finding 32
battery lock, identifying 15
battery power 30
battery release latch 15
battery temperature 34
best practices 1
BIOS
determining version 46
downloading an update 47
starting the Setup Utility 46
updating 46
Bluetooth device 17, 19
Bluetooth label 16
boot order
changing 55bottom 16
buttons
left TouchPad 10
power 12
right TouchPad 10
C
caps lock light, identifying 11
caring for your computer 38
cleaning your computer 38
components
bottom 15
display 8, 9
left side 7
right side 5
top 10
computer, traveling 34
connecting to a WLAN 18
connector, power 7
corporate WLAN connection 18
critical battery level 33
D
Disk Cleanup software 37
Disk Defragmenter software 37
E
electrostatic discharge 57
esc key, identifying 13
external AC power, using 34
F
fingerprint reader
using 42
fingerprints, registering 42
firewall software 43
fn key, identifying 13
G
GPS 19
H
hard drive light 5HDMI port
connecting 23
identifying 5
HDMI, configuring audio 23
headsets, connecting 22
Hibernation
exiting 29
initiated during critical battery
level 33
initiating 29
high-definition devices, connecting
23, 24
HP 3D DriveGuard 37
HP Apps Store, visiting 1
HP DataPass 19
HP Mobile Broadband
activating 18
IMEI number 18
MEID number 18
HP PC Hardware Diagnostics (UEFI)
using 49
HP Recovery Manager
correcting boot problems 55
starting 54
HP Recovery media
creating 51
recovery 54
HP Recovery partition
recovery 54
removing 55
HP resources 2
HP Touchpoint Manager 44
I
IMEI number 18
initiating Sleep and Hibernation 28
input power 56
installing
optional security cable 44
integrated numeric keypad,
identifying 13, 27
internal display switch, identifying
8, 9
internal microphones, identifying 8,
9
ENWWIndex 59 
						

							Internet security software, using 43
J
jacks
audio-out (headphone)/audio-in
(microphone) 5
network 7
RJ-45 (network) 7
K
keyboard and optional mouse
using 27
keys
action 13
airplane mode 14
esc 13
fn 13
Windows 13
L
labels
Bluetooth 16
regulatory 16
serial number 15
service 15
wireless certification 16
WLAN 16
latch, battery release 15
lights
caps lock 11
hard drive 5
mute 11
power 5, 11
RJ-45 (network) status 7
locating information
hardware 4
software 4
low battery level 33
M
maintenance
Disk Cleanup 37
Disk Defragmenter 37
HP 3D DriveGuard 37
updating programs and drivers
38
managing power 28
MEID number 18
memory card reader, identifying 7
memory card, identifying 7
microphone, connecting 21minimized image recovery 54
minimized image, creating 53
Miracast 24
mobile broadband
activating 18
IMEI number 18
MEID number 18
mouse, external
setting preferences 25
mute light, identifying 11
N
network jack, identifying 7
num lock key, identifying 27
O
one-finger slide touch screen
gesture 26
operating environment 56
optical drive, identifying 7
original system recovery 53
P
passwords
Setup Utility (BIOS) 42
Windows 41
ports
HDMI 5, 23
Miracast 24
USB 2.0 7
USB 3.0 5, 7
power
AC 34
battery 30
power button, identifying 12
power connector, identifying 7
power light, identifying 7
power lights, identifying 5, 11
power meter, using 30
power settings, using 30
product name and number,
computer 15
public WLAN connection 18
R
recover
options 53
recovery
discs 52, 54
HP Recovery Manager 53
media 54starting 54
supported discs 52
system 53
USB flash drive 54
using HP Recovery media 52
recovery media
creating 51
creating using HP Recovery
Manager 52
recovery partition
removing 55
regulatory information
regulatory label 16
wireless certification labels 16
RJ-45 (network) jack, identifying 7
RJ-45 (network) status lights,
identifying 7
S
security cable slot, identifying 5
security cable, installing 44
serial number 15
serial number, computer 15
service labels, locating 15
setting password protection on
wakeup 29
Setup Utility (BIOS) passwords 42
shipping the computer 39
shutdown 35
Sleep
exiting 29
initiating 29
Sleep and Hibernation
initiating 28
slots
memory card reader 7
security cable 5
software
Disk Cleanup 37
Disk Defragmenter 37
HP 3D DriveGuard 37
software updates, installing 43
sound settings, usng 22
speakers
connecting 21
identifying 12
storing a battery 34
supported discs, recovery 52
system recovery 53
60 IndexENWW