GoPro Hero User Manual

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/ Camera Housing
SWAPPING BACKDOORS 
You can switch the backdoor of your HERO camera to suit your activity 
and shooting conditions.
Note: Your HERO cannot be removed from the housing.
To Change the Backdoor:
1.  Open the backdoor of the housing so that it hangs downwards.
2.  Firmly pull the backdoor downwards until it snaps free from the 
main housing.
3.  Line up the replacement backdoor into the hinge opening.
4.  Push upwards on the backdoor until it clicks into place.
Slim housing surfboard mount installation
Slim housing remove camera
Slim housing insert camera
Slim housing closed Swapping housing doors
Quick Release Buckle + Thumb Screw + Slim housing = Complete Unit
/ Camera Housing
PREVENTING WATER DAMAGE TO YOUR CAMERA
 
The rubber seal that lines the Standard Backdoor forms a waterproof 
barrier that protects your HERO in wet conditions.
Keep the Standard Backdoor’s rubber seal clean. A single hair or grain 
of sand can cause a leak and damage your camera.
After ever y use in salt water, close the Standard Backdoor tightly, and 
then rinse the outside of the camera housing with non-s alt water a nd 
dr y. Not doing this can eventually cause corrosion of the hinge pin 
and salt buildup in the seal, which can cause failure.
To clean the seal, remove it from the backdoor, rinse it in fresh water, 
and shake dr y (dr ying with a cloth may cause lint to compromise the 
seal). Re-install the seal into the grooves in the Standard Backdoor.
WARNING: Failure to follow these steps each time you use   
your GoPro can result in leaks that may damage or destroy your 
camera. Water will damage both the camera and the batter y, 
which could cause an explosion or fire. Your warranty does not 
cover water damage resulting from user error.  
						

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/ Using the Mounts
ATTACHING YOUR CAMERA TO MOUNTS 
To attach your HERO camera to a mount, you need a Quick Release 
Buckle, thumb screw or hardware depending on the mount you are 
using. For more information on mounts, visit gopro.com/support .
Quick Release  Buckle Thumb Screw
HousingComplete Unit
USING CURVED + FLAT ADHESIVE MOUNTS  
The Cur ved + Flat Adhesive Mounts make it easy to attach the camera 
to cur ved and flat sur faces of helmets, vehicles, and gear. Using the 
Quick Release Buckle, the assembled camera housing can be clicked 
on and off the secured Cur ved or Flat Adhesive Mounts.  
 
 
Flat Adhesive Mount Curved Adhesive Mount
Slim housing surfboard mount installation
Slim housing remove camera
Slim housing insert camera
Slim housing closed Swapping housing doors
Quick Release Buckle + Thumb Screw + Slim housing = Complete Unit
/ Using the Mounts
MOUNTING GUIDELINES
 
Follow these guidelines when attaching mounts:
•  Attach the adhesive mounts at least 24 hours before use. Allow   
72 hours for complete adhesion.
•  Adhesive mounts must be mounted only on smooth sur faces. 
Porous or textured sur faces do not enable a proper bond. When 
applying the mount, firmly press it into place and ensure full 
contact over the entire sur face.
•  Apply adhesive mounts to clean sur faces only. Wax, oil, dir t, or 
other debris reduce adhesion, which can result in a weak bond   
and risk of losing the camera should the connection fail.
•  Attach adhesive mounts in room temperature conditions. 
Adhesives do not bond properly if applied in cold or damp 
environments to cold or damp sur faces.
For more information on mounts, visit  gopro.com/support.
WARNING: If using your camera with a GoPro helmet mount or 
strap, always select a helmet that meets the applicable safety 
standard. Choose the right helmet for your particular sport or 
activity and make sure that it is the right fit and size for you. 
Inspect your helmet to ensure that it is in good condition, and 
follow the helmet manufacturer's instructions on safe helmet 
use. Any helmet that has sustained a major impact should be 
replaced. No helmet can protect against injur y in ever y accident.  
						

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/ Using the Mounts
ATTACHING THE LOCKING PLUG
If you are using the HERO in high-impact spor ts such as sur fing or 
skiing where significant impact might occur, use the locking plug to 
securely lock the Quick Release Buckle fingers into place. The locking 
plug helps to prevent the housing from accidentally releasing from 
the mount. 
To Attach the Locking Plug:
1.  Loop the circular ring over the thumbscrew. The circular ring acts 
as a leash to prevent dropping or losing the locking plug.
2.  Slide the Quick Release Buckle into the mount until it clicks   
into place.
3.  Press the U-shaped par t of the plug into the U-shaped space in   
the Quick Release Buckle.
WARNING: To avoid injur y in the event of an accident, do not use 
the locking plug or tether when using a mounting device on a 
helmet or other personal protective gear.
/ Frequently Asked Questions
MY GOPRO WON’T POWER ON  
Make sure your GoPro is charged. To charge your camera, use the 
included USB cable and a computer or USB charging adapter.
MY GOPRO WON’T RESPOND WHEN I PRESS A BUTTON  
Press and hold the 
Power/Mode  button for 8 seconds to reset your 
camera. This  reset saves all of your content and settings, and powers 
off your camera.
MY PLAYBACK IS CHOPPY  
Choppy playback is typically not a problem with the file. If your footage 
skips, one of these situations is likely the cause:
•  Using an incompatible video player. Not all video players suppor t 
the H.264 codec. For best results, use the latest GoPro software, 
available for free at gopro.com/getstarted .
•  The computer does not meet the minimum requirements for HD 
playback. The higher the resolution and frame rate of your video, 
the harder the computer has to work to play it back. Make sure 
that your computer meets the minimum requirements listed in 
Minimum System Requirements  (page 32).
•  Playing your content directly from your camera over a USB 
connection. Transfer the file to the computer to play back. If your 
computer does not meet the minimum requirements, make sure 
that all other programs on your computer are closed.  
						

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/ Regulatory Information
To see additional information regarding country certifications, refer  
to the Impor tant Product + Safety Information Guide included with 
your camera.
GoPro is dedicated to providing the best possible 
service. To reach GoPro Customer Support, visit 
 
gopro.com/support.
/ Customer Support
/ Trademarks
GoPro, HERO, the GoPro logo, the GoPro Be a Hero logo, BacPac, 
Protune, SuperView, and Wear It. Mount It. Love It. are trademarks 
or registered trademarks of GoPro, Inc. in the US and internationally. 
Other names and marks are the proper ty of their respective owners.