GoPro Hero Plus User Manual

							4041
/ Setup Mode
DATE/TIME
Your camera’s date and time are automatically set when you connect 
your camera to the GoPro App or GoPro Studio software. This setting 
lets you manually set the date and time. 
DELETE
This setting lets you delete the most recently captured video, photo, 
Burst sequence, or Time Lapse sequence. You also have the option 
to delete all files and reformat the memor y card. Deleting all files is 
useful after you transfer your files to your computer and want to make 
room on your memor y card for more content. The camera status 
lights blink until the operation is complete.
NOTICE:  If you select All/Format, the memor y card is reformatted, 
which deletes ever y file on the card.
/ Important Messages
MICROSD CARD MESSAGES
NO SD No card present. The camera requires a 
microSD, microSDHC, or microSDXC card 
(sold separately) to capture videos and photos.
FULL Card is full. Delete files or swap card.
SD ERR Camera is unable to read card formatting. 
Reformat the card in the camera.
PRO TIP:  Reformat your microSD card on a regular basis to ensure 
that the card remains in good condition.  
						

							4243
/ Important Messages
FILE REPAIR ICON
If your last video file was corrupted during recording, 
the camera displays the File Repair icon while it tries to 
repair the file. When this process is finished, press any 
button to continue using the camera.
TEMPERATURE ICON
The Temperature icon appears on the camera status 
screen when the camera becomes too hot and needs   
to cool down. Simply let it sit and cool before attempting 
to use it again. Your camera was designed to identif y 
conditions of overheating and is designed to respond 
accordingly.
/ Camera Housing
SWAPPING BACKDOORS  
You can switch the backdoor of your HERO+ to suit your activity and 
capture conditions.
To Change the Backdoor: 1.  Open the backdoor of the housing so that it hangs downwards.
2.  Firmly pull the backdoor downwards until it snaps free from the 
main housing.
3.  Line up the replacement backdoor into the hinge opening.
4.  Push upwards on the backdoor until it clicks into place.
Slim housing surfboard mount installation
Slim housing remove camera
Slim housing insert camera
Slim housing closed Swapping housing doors
Quick Release Buckle + Thumb Screw + Slim housing = Complete Unit
Note: The camera cannot be removed from the housing.
PRO TIP:
 Apply Rain-X® or a similar anti-beading solution to the 
camera housing lens to prevent water spots from forming when using 
your camera in rain or water.  
						

							4445
/ Camera Housing
PREVENTING WATER DAMAGE TO YOUR CAMERA 
The rubber seal that lines the camera housing forms a waterproof barrier 
that protects your HERO+ in wet and under water conditions.
Keep the camera housing’s rubber seal clean. A single hair or grain   
of sand can cause a leak and damage your camera.
After ever y use in salt water, rinse the outside of the camera housing 
with fresh water and dr y. Not doing this can eventually cause 
corrosion of the hinge pin and salt buildup in the seal, which can  
cause failure.
To clean the seal, carefully remove it, rinse it in fresh water, and shake  
it dr y (dr ying with a cloth may cause lint to compromise the seal). 
Re-install the seal into the grooves in the backdoor of the camera 
housing.
WARNING: Failure to follow these steps each time you use   
your GoPro can result in leaks that may damage or destroy your 
camera. Water will damage both the camera and the batter y, 
which could cause an explosion or fire. Your warranty does not 
cover water damage resulting from user error.
/ Using the Mounts
ATTACHING YOUR CAMERA TO MOUNTS  
To attach your HERO+ camera to a mount, you need a mounting buckle 
and/or thumb screw, depending on the mount you are using. For more 
information on mounts, visit gopro.com .
Slim housing surfboard mount installation
Slim housing remove camera
Slim housing insert camera
Slim housing closedSwapping housing doors
Quick Release Buckle + Thumb Screw + Slim housing = Complete Unit
Mounting Buckle
Thumb Screw CameraComplete Unit
USING CURVED + FLAT ADHESIVE MOUNTS  
The Cur ved + Flat Adhesive Mounts make it easy to attach the camera 
to cur ved and flat sur faces of helmets, vehicles, and gear. Using the 
mounting buckle, the assembled camera housing can be clicked on 
and off the secured Cur ved or Flat Adhesive Mounts.
Curved Adhesive Mount Flat Adhesive Mount  
						

							4647
/ Using the Mounts
MOUNTING GUIDELINES 
Follow these guidelines when attaching mounts:
•  Attach the adhesive mounts at least 24 hours prior to use.
•  Adhesive mounts must be mounted only on smooth sur faces. 
Porous or textured sur faces do not enable a proper bond. When 
applying the mount, firmly press it into place and ensure full 
contact over the entire sur face.
•  Apply adhesive mounts to clean sur faces only. Wax, oil, dir t or 
other debris reduce adhesion, which can result in a weak bond   
and risk of losing the camera should the connection fail.
•  Attach adhesive mounts in room temperature conditions. 
Mount adhesives do not bond properly if applied in cold or damp 
environments to cold or damp sur faces, or if the sur face is not 
room temperature.
For more information on mounts, visit gopro.com .
WARNING: If using your camera with a GoPro mount or strap 
intended for use with a helmet, always select a helmet that 
meets the applicable safety standard. 
Choose the right helmet for your particular sport or activity 
and make sure that it is the right fit and size for you. Inspect 
your helmet to ensure that it is in good condition and follow the 
helmet manufacturer’s instructions on safe helmet use. 
Any helmet that has sustained a major impact should be 
replaced. No helmet can protect against injur y in ever y accident.
/ Using the Mounts
LOCKING PLUG 
If you are using HERO+ in spor ts such as sur fing, use the standalone 
white locking plug to securely lock the mounting buckle fingers   
into place.  
To Attach the Locking Plug: 1.  Loop the circular ring over the thumb screw. The circular ring   
acts as a leash to prevent dropping or losing the locking plug.
2.  Slide the mounting buckle into the mount until it clicks   
into place.
3.  Press the U-shaped par t of the plug into the U-shaped space in   
the mounting buckle.
WARNING: To avoid injur y in the event of an accident, do not use 
the locking plug or tether when using a mounting device on a 
helmet or other personal protective gear.  
						

							4849
/ Batter y
Your HERO+ camera, batter y, and housing are integrated. You cannot 
remove the camera from the housing, or remove the batter y from  
the camera.
The batter y icon displayed in the camera status screen blinks 
when the batter y drops below 10%. If the batter y reaches 0% while 
recording, the camera saves the file and powers off.
MA XIMIZING BATTERY LIFE  
To maximize batter y life, close the GoPro App or turn off wireless. 
Extreme cold temperatures can decrease battery life. To maximize 
batter y life in cold conditions, keep the camera in a warm place prior 
to use.
PRO TIP:  QuikCapture helps maximize battery life. For details,   
see  QuikCapture  (page 38). BATTERY STORAGE AND HANDLING
 
The camera contains sensitive components, including the battery . 
Avoid exposing your camera to ver y cold or ver y hot temperatures. 
Low or high temperature conditions may temporarily shor ten the 
batter y life or cause the camera to temporarily stop working properly. 
Avoid dramatic changes in temperature or humidity when using the 
camera, as condensation may form on or within the camera.
The integrated camera housing protects the camera and batter y from 
water damage. For more information, see Camera Backdoors  (page 
13) . Do not turn on your camera if the camera (inside the housing) 
gets wet. If your camera is already on, turn it off immediately. Allow 
the camera to dr y thoroughly before using it again. Do not dr y the 
camera or batter y with an external heat source such as a microwave 
oven or hair dr yer. Damage to the camera or batter y caused by contact 
with liquid (inside the housing) is not covered under the warranty.
WARNING:  Do not drop, disassemble, open, crush, bend, deform, 
puncture, shred, microwave, incinerate, or paint the camera. 
Do not insert foreign objects into any opening on the camera, 
such as the micro-USB port. Do not use the camera if it has been 
damaged—for example, if cracked, punctured, or harmed by 
water. Disassembling or puncturing the integrated batter y can 
cause an explosion or fire.
/ Batter y  
						

							5051
/ Troubleshooting
MY GOPRO WON'T POWER ON 
Make sure your GoPro is charged. To charge your camera, use the 
included USB cable and a computer. You can also use the GoPro Wall 
or Auto Charger.
MY GOPRO WON'T RESPOND WHEN I PRESS A BUTTON  
Press and hold the 
Power/Mode  button for eight seconds to reset your 
camera. This reset saves all of your content and settings, and powers 
off your camera.
MY PLAYBACK IS CHOPPY  
Choppy video is typically not a problem with the file. If your footage 
skips, one of these situations is likely the cause:
•  Using an incompatible video player. Not all video players suppor t 
the H.264 codec. For best results, use GoPro Studio software, 
available for free at gopro.com/getstarted .
•  The computer does not meet the minimum requirements for 
HD playback. The higher the resolution and frame rate of your 
video, the harder the computer has to work to play it back. If you 
are using GoPro Studio software to play back your files, be sure 
that your computer meets the minimum system requirements, 
available on gopro.com/getstarted .
/ Troubleshooting
• Playing a high bitrate HD video file over a low bandwidth USB 
connection. Transfer the file to the computer to play back.
If your computer does not meet the minimum requirements,   
make sure that all other programs on your computer are closed.
I FORGOT MY CAMERA’S USERNAME OR PASSWORD  
See  Resetting Your Camera's Wireless Name and Password  (page 
36).
I POWERED OFF MY GOPRO, BUT THE BLUE LIGHT IS   
STILL BLINKING  
The blue light indicates that wireless is on. To turn off wireless,   
press and hold the Settings/Tag  button until the wireless status  
lights blink rapidly and then turn off.
WHAT IS MY CAMERA’S SERIAL NUMBER?  
The camera’s serial number is listed in several places:
•  On the bottom of the camera
•  On your camera’s microSD card (in the version.txt file in the   
MISC folder)
•  On your camera’s original packaging
For more answers to commonly asked questions, see   
gopro.com/support .  
						

							52
/ Regulatory Information/ Trademarks
To see the complete list of countr y cer tifications, refer to the Impor tant 
Product + Safety Information included with your camera.
GoPro, HERO, the GoPro logo, the GoPro Be a HERO logo, BacPac, 
Protune, SuperView, and Wear It. Mount It. Love It. are trademarks or 
registered trademarks of GoPro, Inc. in the U.S. and internationally. 
Other names and marks are the proper ty of their respective owners.
GoPro is dedicated to providing the best possible ser vice. To reach GoPro 
Customer Suppor t, visit gopro.com/support .
/ Customer Support