Gateway m520 User Manual

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If your notebook has a v.90 modem, the speed at which you can upload 
(send) data is limited to 33.6K. If your notebook has a v.92 modem, the 
speed at which you can upload data is limited to 48K. Your ISP may not 
support 48K uploads.
Your fax communications program only sends and receives faxes at 
14,400 bps when you have a 56K modem
Current fax technology only supports a maximum send and receive rate 
of 14,400 bps.
The modem is not recognized by your notebook
■Make sure that the...

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5Click the Diagnostic tab, then click Query Modem. If information 
about the modem appears, the modem passed diagnostics. If no 
modem information is available, a white screen appears with no 
data, or if you get an error such as port already open or the modem 
has failed to respond, the modem did not pass diagnostics.
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins 
handshaking. Handshaking is a digital “getting acquainted”...

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Mouse
The external mouse does not work
■Make sure that the mouse cable is plugged in correctly.
■Shut down and restart your notebook.
■Remove all extension cables and switch boxes.
■Try a mouse you know is working to make sure that the mouse port 
works.
The external mouse works erratically
■Clean the mouse.
■Some mouse pad patterns “confuse” optical mice. Try the mouse on 
a different surface.
Networks
You cannot connect to your company network
Every network is unique. Contact your...

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You forgot your startup password
The password feature (which is set in the BIOS Setup utility) is very secure, 
with no easy way to recover a forgotten password. You must return your 
notebook for repair. Call Gateway Customer Care for instructions.
PC Cards
You installed a PC Card and now your notebook is having problems
■Make sure that you have correctly installed required software for the 
PC Card. For more information, see your PC Card’s documentation.
■Make sure that the PC Card...

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Printer
The printer will not turn on
■Make sure that the printer is online. Many printers have an 
online/offline button that you may need to press.
■Make sure that the power cable is plugged into an AC power source.
The printer is on but will not print
■Check the cable between the printer and your notebook. Make sure 
that it is connected to the correct port.
■Make sure that the printer is online. Many printers have an 
online/offline button that you may need to press so the printer...

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To make sure that the printer is not set to work offline:
1Click Start, then click Control Panel. The Control Panel window 
opens. If your Control Panel is in Category View, click 
Printers 
and Other Hardware
.
2Click/Double-click the Printers and Faxes icon. The Printers and 
Faxes window opens.
3Right-click the name of the printer you want to use. If the menu 
shows a check mark next to 
Use Printer Offline, click Use Printer 
Offline
 to clear the check mark.
■Wait until files have...

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■Make sure that Mute controls are turned off. For more information 
about the mute setting, see “Multi-function buttons” on page 34.
Status indicators
The status indicators are not functioning
■Make sure the status indicators are turned on. Press FN+F1 to toggle 
the indicators.
Video
The projector or external monitor is not working
■Make sure that you have pressed FN+F4 to activate the external 
monitor option.
■Make sure that the monitor is turned on and that the video cable 
is...

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Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your notebook, follow these 
recommendations before contacting Gateway Customer Care:
■Make sure that your notebook is connected correctly to a grounded 
AC outlet that is supplying power. If you use a surge protector, make 
sure that it is turned on.
■If a peripheral device, such as a keyboard or mouse, does not appear 
to work, make sure that all cables are plugged in securely.
■If you have...

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Telephone numbers
Gateway offers a wide range of customer service, customer care, and 
information services.
Automated troubleshooting system
Telephone numbers
You can access the following services through your telephone to get 
answers to your questions: Service description How to reach
Use an automated menu system and your telephone 
keypad to find answers to common problems.800-846-2118
Resource Service description How to reach
Gateway’s 
fee-based 
software tutorial 
serviceGet...

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