Gateway m305 User Manual
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261 Troubleshooting www.gateway.com The text on the display is dim or difficult to read ■Adjust the brightness and contrast using the system keys. For more information, see “System key combinations” on page 26. ■Change the display settings. For more information, see “Adjusting the screen and desktop settings” on page 172. ■Move your notebook away from sources of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves. The display...
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262 Chapter 16: Troubleshooting www.gateway.com Hard drive You see an “Insufficient disk space” error message ■Delete unnecessary files from the hard drive using Disk Cleanup. For more information, see “Using Disk Cleanup” on page 218. ■Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. ■Save your files to a diskette or another drive. If the hard drive is full, copy any files not regularly used to diskettes or other backup media, then delete them from the...
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263 Troubleshooting www.gateway.com Internet You cannot connect to the Internet ■Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Back” on page 6 to make sure that the connections have been made correctly. ■Make sure that your notebook is connected to the telephone line and the telephone line has a dial tone. ■If you have the call waiting feature on your telephone line, make sure that it is disabled. ■Make sure that you are not using a digital,...
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264 Chapter 16: Troubleshooting www.gateway.com ■The condition of the Internet computers to which you connect and the number of users accessing those computers ■The complexity of graphics and multimedia on Web pages ■Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your notebook People are sending you e-mail messages, but you have not received any mail ■Click the receive button in your e-mail program. ■Make sure that your account with your Internet...
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265 Troubleshooting www.gateway.com Memory You see a “Memory error” message ■Make sure that the memory modules are inserted correctly in the memory bay slots. For more information, see “Adding or replacing memory” on page 243. ■Use PC Doctor or a third-party diagnostic program to help determine if a memory module is failing. For more information, see “Adding or replacing memory” on page 243. You see a “Not enough memory” error message ■Close all programs, then restart your notebook. Memory card...
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266 Chapter 16: Troubleshooting www.gateway.com ■If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set appropriately. To check the dialing properties in Windows XP: 1Click Start, then click Control Panel. The Control Panel...
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267 Troubleshooting www.gateway.com ■Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly. Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure that...
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268 Chapter 16: Troubleshooting www.gateway.com To access the gateway.your.way dial-up server: 1Insert the red Drivers and Applications CD into the CD or DVD drive. 2Click Help, then click Support Web Site. 3To check your modem connection speed, click the Direct Dial option. After your modem connects, move the mouse pointer over the Dial-Up Networking icon (located next to the clock on your taskbar). Your modem connection speed appears. Your fax communications program only sends and receives faxes at...
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269 Troubleshooting www.gateway.com 4Click your modem, then click Properties. The Modem Properties dialog box opens. 5Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics. To run modem diagnostics in Windows 2000: 1Close all open programs....
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270 Chapter 16: Troubleshooting www.gateway.com To turn down the modem volume in Windows XP: 1Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware . 2Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 3Click the modem you want to adjust, then click Properties. 4Click the Modem tab, then adjust the Speaker volume control. 5Click OK twice to close the Phone and Modem Options...