Gateway E 4100 Service Manual
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Chapter 4131 Thermal Unit Failure If the Thermal Unit fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: External Mouse Failure If an external Mouse fails, perform the following actions one at a time to correct the problem. 1.Try an alternative mouse. 2.If the mouse uses a wireless connection, insert new batteries and confirm there is a good connection. See the mouse user manual. 3.If the mouse uses a USB connection, try an alternate USB port. 4.Try an alternative program to verify mouse operation. Reinstall the program experiencing mouse failure. 5.Restart the computer. 6.Remove any recently added hardware and associated software. 7.Remove any recently added software and reboot. 8.Restore system and file settings from a known good date using System Restore. If the issue is not fixed, repeat the preceding steps and select an earlier time and date. 9.Run the Event Viewer to check the events log for errors. For more information see Windows Help and Support. 10.Roll back the mouse driver to the previous version if updated recently. 11 .Remove and reinstall the mouse driver. 12.Check the Device Manager to determine that: •The device is properly installed. There are no red Xs or yellow exclamation marks. •There are no device conflicts. •No hardware is listed under Other Devices. START Fan power cable well connected?Connect it wellNo Fan OK?NoReplace fan NoSeat it well Replace M/B CPU Heat sink well seated?
132Chapter 4 13.If the Issue is still not resolved, see “Online Support Information” on page 167. Other Failures If the CRT Switch, Dock, LAN Port, external MIC or Speakers, PCI Express Card, 5-in-1 Card Reader or Volume Wheel fail, perform the following general steps to correct the problem. Do not replace a non-defective FRUs: 1.Check Drive whether is OK. 2.Check Test Fixture is ok. 3.Swap M/B to Try. Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1.Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2.If no error is detected, do not replace any FRU. 3.If any error is detected, replace the FRU. Rerun the test to verify that there are no more errors. Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU). NOTE: Verify that all attached devices are supported by the computer. NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power On Issue” on page 122.): 1.Power-off the computer. 2.Visually check them for damage. If any problems are found, replace the FRU. 3.Remove or disconnect all of the following devices: •Non-Acer devices •Printer, mouse, and other external devices •Battery pack •Hard disk drive •DIMM •CD-ROM/Diskette drive Module •PC Cards 4.Power-on the computer. 5.Determine if the problem has changed. 6.If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU. 7.If the problem remains, replace the following FRU one at a time. Do not replace a non-defective FRU: •System board •LCD assembly
Chapter 4133 Post Codes These tables describe the POST codes and descriptions during the POST. Sec: NO_EVICTION_MODE_DEBUG EQU 1 (CommonPlatform\sec\Ia32\SecCore.inc) Memory: DEBUG_BIOS EQU 1 (Chipset\Alviso\MemoryInitAsm\IA32\IMEMORY.INC) CodeDescription 0xC2 MTRR setup 0xC3 Enable cache 0xC4 Establish cache tags 0xC5 Enter NEM, Place the BSP in No Fill mode, set CR0.CD = 1, CR0.NW = 0. 0xCF Cache Init Finished CodeDescription 0xA0 First memory check point 0x01 Enable MCHBAR 0x02 Check for DRAM initialization interrupt and reset fail 0x03 Verify all DIMMs are DDR or DDR2 and unbuffered 0x04 Detect an improper warm reset and handle 0x05 Detect if ECC SO-DIMMs are present in the system 0x06 Verify all DIMMs are single or double sided and not asymmetric 0x07 Verify all DIMMs are x8 or x16 width 0x08 Find a common CAS latency between the DIMMS and the MCH 0x09 Determine the memory frequency and CAS latency to program 0x10 Determine the smallest common TRAS for all DIMMs 0x11 Determine the smallest common TRP for all DIMMs 0x12 Determine the smallest common TRCD for all DIMMs 0x13 Determine the smallest refresh period for all DIMMs 0x14 Verify burst length of 8 is supported by all DIMMs 0x15 Determine the smallest tWR supported by all DIMMs 0x16 Determine DIMM size parameters 0x17 Program the correct system memory frequency 0x18 Determine and set the mode of operation for the memory channels 0x19 Program clock crossing registers 0x20 Disable Fast Dispatch 0x21 Program the DRAM Row Attributes and DRAM Row Boundary registers 0x22 Program the DRAM Bank Architecture register 0x23 Program the DRAM Timing & and DRAM Control registers 0x24 Program ODT 0x25 Perform steps required before memory init 0x26 Program the receive enable reference timing control register Program the DLL Timing Control Registers, RCOMP settings 0x27 Enable DRAM Channel I/O Buffers
134Chapter 4 BDS & Specific action:0x28 Enable all clocks on populated rows 0x29 Perform JEDEC memory initialization for all memory rows 0x30 Perform steps required after memory init 0x31 Program DRAM throttling and throttling event registers 0x32 Setup DRAM control register for normal operation and enable 0x33 Enable RCOMP 0x34 Clear DRAM initialization bit in the SB 0x35 Initialization Sequence Completed, program graphic clocks 0xAF Disable access to the XMM registers CodeDescription 0x00 Report the legacy boot is happening 0x12 Wake up the APs 0x13 Initialize SMM Private Data and relocate BSP SMBASE 0x21 PC init begin at the stage1 0x27 Report every memory range do the hard ware ECC init 0x28 Report status code of every memory range 0x50 Get the root bridge handle 0x51 Notify pci bus driver starts to program the resource 0x58 Reset the host controller 0x5A IdeBus begin initialization 0x70 Simple Text Output Protocol Functions (VGA class reset) 0x71 Report that VGA Class driver is being disabled 0x72 Report that VGA Class driver is being enabled 0x78 Terminal Console In reset and Console Out reset 0x79 Report that the remote terminal is being disabled 0x7A Report that the remote terminal is being enabled 0x90 Keyboard reset 0x91 USB Keyboard disable 0x92 Keyboard detection 0x93 Report that the usb keyboard is being enabled 0x94 Clear the keyboard buffer 0x95 Init Keyboard 0x98 Mouse reset 0x99 Mouse disable 0x9A Detect PS2 mouse 0x9B Report that the mouse is being enabled 0xB8 Peripheral removable media reset(ex:IsaFloppy, USB device) 0xB9 Peripheral removable media disable 0xBB Peripheral removable media enable 0xE4 Report Status Code here for DXE_ENTRY_POINT once it is available 0xF8 Report that ExitBootServices() has been called CodeDescription
Chapter 4135 Each PEIM entry point used in 80_PORT Each Driver entry point used in 80_PORT0xF9 Runtime driver set virtual address map CodeDescription 0x00 0x01 PEI_EVENT_LOG 0x02 PEI_OEM_SERVICE 0x03 PEI_SIO_INIT 0x04 PEI_MONO_STATUS_CODE 0x05 PEI_CPU_IO_PCI_CFG 0x06 PEI_CPU_IO 0x07 PEI_PCI_CFG 0x08 PEI_CPU_PEIM 0x09 PEI_PLATFORM_STAGE1 0x0A PEI_VARIABLE 0x0B PEI_SB_INIT 0x0C PEI_CAPSULE 0x0D PEI_PLATFORM_STAGE2 0x0E PEI_SB_SMBUS_ARP_DISABLED 0x0F PEI_HOST_TO_SYSTEM 0x10 PEI_MEMORY_INIT 0x11 PEI_S3_RESUME 0x12 PEI_CLOCK_GEN 0x13 PEI_OP_PRESENCE 0x14 PEI_TPM_TCG 0x15 PEI_FIND_FV 0x16 PEI_H2O_DEBUG_IO 0x17 PEI_H2O_DEBUG_COMM 0x18 PEI_SMM_CONTROL 0x19~0x1F PEI_RESERVED 0x20~0x2E PEI_OEM_DEFINED 0x2F PEI_DXE_IPL CodeDescription 0x30 RESERVED 0x31 DXE_CRC32_SECTION_EXTRACT 0x32 SCRIPT_SAVE 0x33 ACPI_S3_SAVE 0x34 SMART_TIMER 0x35 JPEG_DECODER 0x36 PCX_DECODER CodeDescription
136Chapter 4 0x37 HT_CPU / MP_CPU 0x38 LEGACY_METRONOME 0x39 FTWLITE 0x3A RUN_RIME 0x3B MONOTONIC_COUNTER 0x3C WATCH_DOG_TIMER 0x3D SECURITY_STUB 0x3E DXE_CPU_IO 0x3F CF9_RESET 0x40 PC_RTC 0x41 STATUS_CODE 0x42 VARIABLE 0x43 EMU_VARIABLE 0x44 DXE_CHIPSET_INIT 0x45 DXE_ALERT_FORMAT 0x46 PCI_HOST_BRIDGE 0x47 PCI_EXPRESS 0x48 DXE_SB_INIT 0x49 IDE_CONTROLLER 0x4A SATA_CONTROLLER 0x4B SB_SM_BUS 0x4C ISA_ACPI_DRIVER 0x4D ISA_BUS 0x4E ISA_SERIAL 0x4F IDE_BUS 0x50 PCI_BUS 0x51 BOOT_PRIORITY 0x52 FVB_SERVICE 0x53 ACPI_PLATFORM 0x54 PCI_HOT_PLUG 0x55 DXE_PLATFORM 0x56 PLATFORM_IDE 0x57 SMBIOS 0x58 MEMORY_SUB_CLASS 0x59 MISC_SUB_CLASS 0x5A CON_PLATFORM 0x5B SAVE_MEMORY_CONFIG 0x5C ACPI_SUPPORT 0x5D CON_SPLITTER_UGA_VGA / CON_SPLITTER 0x5E VGA_CLASS 0x5F DATA_HUB 0x60 DISK_IO 0x61 MEMORY_TEST CodeDescription
Chapter 4137 0x62 CRISIS_RECOVERY 0x63 LEGACY_8259 0x64 LEGACY_REGION 0x65 LEGACY_INTERRUPT 0x66 BIOS_KEYBOARD 0x67 BIOS_VEDIO 0x68 MONITER_KEY 0x69 LEGACY_BIOS 0x6A LEGACY_BIOS_PLATFORM 0x6B PCI_PLATFORM 0x6C ISA_FLOOPY 0x6D PS2_MOUSE 0x6E USB_BOT 0x6F USB_CBI0 0x70 USB_CBI1 0x71 USB_KB 0x72 USB_MASS_STORAGE 0x73 BUS_PCI_UHCI 0x74 USB_MOUSE 0x75 USB_BUS 0x76 SETUP_UTILITY 0x77 FW_BLOCK_SERVICE 0x78 USB_LEGACY_PLATFORM 0x79 GRAPHICS_CONSOLE 0x7A TERMINAL 0x7B DATA_HUB_STD_ERR 0x7C FAT 0x7D PARTITION 0x7E ENGLISH 0x7F FRENCH 0x80 HII_DATABASE 0x81 SETUP_BROWSER 0x82 OEM_SETUP_BROWSER 0x83 OEM_BADGING_SUPPORT 0x84 LEGACY_MOUSE 0x85 BIOS_SNP16 0x86 BUS_PCI_UNDI 0x87 SETUP_MOUSE 0x88 OEM_SETTING 0x89 MONITOR_KEY 0x8A PLATFORM_BDS 0x8B FAULT_TOLERANT_WRITE 0x8C UPDATE_DISPATCHER CodeDescription
138Chapter 4 Each SmmDriver entry point used in 80_PORT0x8D CHINESE 0x8E TPM_S3_Resume 0x8F USB_EHCI 0x90 SNP_32_64 0x91 PXE_BC 0x92 PXE_DHCP4 0x93 EBC 0x94~0x9F RESERVED 0xA0 DXE_H2O_DEBUG_IO 0xA1 DXE_H2O_DEBUG_IO 0xA2 DXE_TPM_TCG 0xA3 DXE_TPM_PHYSICAL_PRESENCE 0xA4 DXE_OEM_SERVICE 0xA5 DXE_EVENT_LOG 0xA6 DXE_ SECURITY_HDD_PASSWORD_SERVICE 0xA7 DXE_LAN_ASF_INIT 0xA8 DXE_BUS_PCI_SERIAL 0xA9 DXE_LAN_IDER_CONTROLLER 0xAA DXE_LAN_AMT 0xAB DXE_ SECURITY_SYSTEM_PASSWORD_SERVICE 0xAC DXE_ SECURITY_ PASSWORD_CONSOLE 0xAD DXE_ DATA_HUB_RECORD_POLICY 0xAE DXE_TPM_DRIVER 0xAF RESERVED 0xB0 JAPANESE 0xB1 DXE_UNICODE_COLLACTION CodeDescription 0xC0 SMM_ACCESS 0xC1 SMM_CONTROL 0xC2 SMM_BASE 0xC3 SMMAP 0xC4 SMMCORE 0xC5 SMM_DISPATCH 0xC6 SMM_START 0xC7 SMM_RUNTIME 0xC8 SB_SMM_DISPATCH 0xC9 SMM_THUNK 0xCA SMM_ACPI_SW_CHILD 0xCB SMM_SB_S3_SAVE 0xCC SMM_PLATFORM 0xCD SMM_GMCH_MBI CodeDescription
Chapter 4139 0xCE SMM_FW_BLOCK_SERVICE 0xCF SMM_VARIABLE 0xD0 SMM_IHISI 0xD1 SMM_INT15_MICROCODE 0xD2 SMM_PNP 0xD3 SMM_USB_LEGACY 0xD4 SMM_INT13_HDD 0xD5 SMM_INIT_PPM 0xD6 SMM_OHCI1394 0xD7 SMM_ SECURITY_HDD_PASSWORD_SERVICE 0xD8 SMM_OEM_SERVICE 0xD9 SMM_PPM 0xDA SMM_DIGITAL_THERMAL_SENSOR CodeDescription