Gateway 200 series User Manual

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Telephone support
www.gateway.com
Telephone numbers
Gateway offers a wide range of customer service, technical support, and 
information services.
Automated troubleshooting system
Telephone numbers
You can access the following services through your telephone to get answers 
to your questions:Service description How to reach
Use an automated menu system and your telephone 
keypad to find answers to common problems.800-846-2118 (US)
877-709-2945 (Canada)
Resource Service description How to reach
Fax on demand 
supportOrder a catalog of documents on common 
problems, then order documents by document 
numbers. The documents will be faxed to you.800-846-4526 (US)
877-709-2951 (Canada)
Gateway’s 
fee-based 
software tutorial 
serviceGet tutorial assistance for software issues 
billed by the minute.800-229-1103 (charged to 
your credit card)
900-555-4695 (charged to 
your telephone bill)
Gateway 
Technical SupportTalk to a Gateway Technical Support 
representative about a non-tutorial technical 
support question. (See “Before calling 
Gateway Technical Support” on page 270 
before calling.)
TDD Technical Support (for hearing impaired) 
is available:
Weekdays 6:00 a.m. - 8:00 p.m. Central Time
Weekends 6:00 a.m. - 5:00 p.m. Central Time800-846-2301 (US)
800-846-3609 (Canada 
and Puerto Rico)
605-232-2191 
(all other countries)
800-846-1778 (TDD)
America Online Get support for your America Online ISP 
account800-827-6364 (US)
888-265-4357 (Canada)
CompuServe Get support for your CompuServe ISP account 800-848-8990 (US)
Sales, 
accounting, and 
warrantyGet information about available systems, 
pricing, orders, billing statements, warranty 
service, or other non-technical issues.800-846-2000 (US)
888-888-2037 (Canada) 
						

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Chapter 16: Troubleshooting
www.gateway.com
Tutoring and training
Gateway’s Technical Support professionals cannot provide hardware and 
software training or tutorial services. Instead, Gateway recommends the 
following tutoring and training resources.
Self-help
If you have how-to questions about using your Gateway-supplied hardware or 
software, see the following resources:
■The printed or online documentation that came with your hardware or 
software. In many cases, additional product information and online 
documentation for Gateway-supplied hardware can be found in our Web 
site’s Documentation Library
■This user’s guide
■The software publisher’s Web site
Tu t o r i n g
For help on using hardware or software that came with your Gateway notebook, 
contact Gateway’s fee-based tutorial hotline:
■800-229-1103 (rate charged per minute; charged to a major credit card)
■900-555-4695 (rate charged per minute; charged to your telephone bill)
Help and 
SupportFor more how-to information about Windows XP, click 
Start, then click Help and Support.
Type the keyword practice in the HelpSpot Search box 
, then click the arrow. 
						

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Tutoring and training
www.gateway.com
Tr a i n i n g
Gateway provides the following in-person and computerized training:
Resource Service description For more information
In-Store Training at 
Gateway storesOur friendly and knowledgeable software 
trainers can teach you how to use the 
Internet and the most popular software 
programs, including Microsoft Word, Excel, 
and PowerPoint.www.gateway.com/store
Gateway Learning 
LibrariesA variety of courses and tutorials are 
available on CD. Select from several 
easy-to-use learning libraries.www.gateway.com/training
Online Training 
from 
Learn@GatewayMore than 450 online courses are available 
from Learn@Gateway. All you have to do is 
go online and log in. You select the subject 
matter, and the learning format (self-paced 
tutorials or virtual classrooms), all from the 
comfort of your notebook.www.learnatgateway.com/ 
						

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Chapter 16: Troubleshooting
www.gateway.com 
						

							A
275
Safety,
Regulatory, and
Legal Information
Important safety 
information
Your Gateway system is designed and tested to meet the latest standards 
for safety of information technology equipment. However, to ensure safe 
use of this product, it is important that the safety instructions marked on 
the product and in the documentation are followed.
WarningAlways follow these instructions to help 
guard against personal injury and damage 
to your Gateway system. 
						

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Appendix A: Safety, Regulatory, and Legal Information
www.gateway.com
Setting up your system
■Read and follow all instructions marked on the product and in the documentation before you 
operate your system. Retain all safety and operating instructions for future use.
■Do not use this product near water or a heat source such as a radiator.
■Set up the system on a stable work surface.
■The product should be operated only from the type of power source indicated on the rating label.
■If your computer has a voltage selector switch, make sure that the switch is in the proper position 
for your area. The voltage selector switch is set at the factory to the correct voltage.
■Openings in the computer case are provided for ventilation. Do not block or cover these 
openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for 
ventilation when you set up your work area. Never insert objects of any kind into the computer 
ventilation openings.
■Some products are equipped with a three-wire power cord to make sure that the product is 
properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet. 
This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician 
to install the appropriate outlet.
■If you use an extension cord with this system, make sure that the total ampere rating on the 
products plugged into the extension cord does not exceed the extension cord ampere rating.
■I f  y o u r  s y s t e m  i s  f i t t e d  w i t h  a  T V  Tu n e r,  c a b l e , or satellite receiver card, make sure that the 
antenna or cable system is electrically grounded to provide some protection against voltage 
surges and buildup of static charges.
Care during use
■D o  n o t  w a l k  o n  t h e  p o w e r  c o r d  o r  a l l o w  a n y t h i n g  t o  r e s t  o n  i t .
■Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking 
near your system.
■Some products have a replaceable CMOS battery on the system board. There is a danger of 
explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or 
equivalent type recommended by the manufacturer. Dispose of batteries according to the 
manufacturer’s instructions.
■When the computer is turned off, a small amount of electrical current still flows through the 
computer. To avoid electrical shock, always unplug all power cables and modem cables from the 
wall outlets before cleaning the system.
■Unplug the system from the wall outlet and refer servicing to qualified personnel if:
■The power cord or plug is damaged.
■Liquid has been spilled into the system.
■The system does not operate properly when the operating instructions are followed.
■The system was dropped or the cabinet is damaged.
■The system performance changes. 
						

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Important safety information
www.gateway.com
Replacement parts and accessories
Use only replacement parts and accessories recommended by Gateway.
ImportantDo not use Gateway products in areas classified as 
hazardous locations. Such areas include patient care 
areas of medical and dental facilities, oxygen-laden 
environments, or industrial facilities.
WarningTo reduce the risk of fire, use only No. 26 AWG or larger 
telecommunications line cord. 
						

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Appendix A: Safety, Regulatory, and Legal Information
www.gateway.com
Regulatory compliance 
statements
Wireless Guidance
Low power, Radio transmitting type devices (radio frequency (RF) wireless communication 
devices), may be present (embedded) in your notebook system. These devices may operate in the 
2.4 GHz (i.e. 802.11B/G LAN & Bluetooth), 5.2 GHz (i.e. 802.11A LAN), and traditional cellular or 
PCS cellular bands (i.e. Cellular data modem). The following section is a general overview of 
considerations while operating a wireless device.
Additional limitations, cautions, and concerns for specific countries are listed in the specific 
country sections (or country group sections). The wireless devices in your system are only qualified 
for use in the countries identified by the Radio Approval Marks on the system rating label. If the 
country you will be using the wireless device in, is not listed, please contact your local Radio 
Approval agency for requirements. Wireless devices are closely regulated and use may not be 
allowed.
T h e  p o w e r  o u t p u t  o f  t h e  w i r e l e s s  d e v i c e  o r  d e v i c e s  t h a t  m a y  b e  e m b e d d e d  i n  y o u r  n o t e b o o k  i s  w e l l  
below the RF exposure limits as known at this time. Because the wireless devices (which may be 
embedded into your notebook) emit less energy than is allowed in radio frequency safety standards 
and recommendations, Gateway believes these devices are safe for use. Regardless of the power 
levels, care should be taken to minimize human contact during normal operation.
As a general guideline, a separation of 20 cm (8inches) between the wireless device and the body, 
for use of a wireless device near the body (this does not include extremities) is typical. This device 
s h o u l d  b e  u s e d  m o r e  t h a n  2 0 c m  ( 8 i n c h e s )  f rom the body when wireless devices are on and 
transmitting.
The wireless devices installed in this system are intended to be used indoors. In some areas, use of 
these devices outdoors is prohibited.
Some circumstances require restrictions on wireless devices. Examples of common restrictions are 
listed below:
WarningRadio frequency wireless communication can interfere 
with equipment on commercial aircraft. Current aviation 
regulations require wireless devices to be turned off while 
traveling in an airplane. 802.11B (also known as wireless 
Ethernet or Wifi) and Bluetooth communication devices are 
examples of devices that provide wireless communication. 
						

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Regulatory compliance statements
www.gateway.com WarningIn environments where the risk of interference to other 
devices or services is harmful or perceived as harmful, the 
option to use a wireless device may be restricted or 
eliminated. Airports, Hospitals, and Oxygen or flammable 
gas laden atmospheres are limited examples where use 
of wireless devices may be restricted or eliminated. When 
in environments where you are uncertain of the sanction 
to use wireless devices, ask the applicable authority for 
authorization prior to use or turning on the wireless device.
WarningEvery country has different restrictions on the use of 
wireless devices. Since your system is equipped with a 
wireless device, when traveling between countries with 
your system, check with the local Radio Approval 
authorities prior to any move or trip for any restrictions on 
the use of a wireless device in the destination country.
WarningIf your system came equipped with an internal embedded 
wireless device, do not operate the wireless device unless 
all covers and shields are in place and the system is fully 
assembled.
WarningWireless devices are not user serviceable. Do not modify 
them in any way. Modification to a wireless device will void 
the authorization to use it. Please contact Gateway for 
service.
WarningOnly use drivers approved for the country in which the 
device will be used. See the Gateway System Restoration 
Kit, or contact Gateway Technical Support for additional 
information.
WarningIn order to comply with FCC requirements this transmitter 
must not be operated (or co-located) in conjunction with 
any other transmitter or antenna installed in the notebook. 
						

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Appendix A: Safety, Regulatory, and Legal Information
www.gateway.com
United States of America
Federal Communications Commission (FCC)
Intentional emitter per FCC Part 15
Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices), 
operating in the 2.4 GHz band and/or 5.15 – 5.35 GHz band, may be present (embedded) in your 
notebook system. This section is only applicable if these devices are present. Refer to the system 
label to verify the presence of wireless devices.
Wireless devices that may be in your system are only qualified for use in the United States of 
America if an FCC ID number is on the system label.
The FCC has set a general guideline of 20 cm (8 inches) separation between the device and the 
body, for use of a wireless device near the body (this does not include extremities). This device 
s h o u l d  b e  u s e d  m o r e  t h a n  2 0 c m  ( 8 i n c h e s )  f r o m  the body when wireless devices are on. The power 
output of the wireless device (or devices), which may be embedded in your notebook, is well below 
the RF exposure limits as set by the FCC.
The wireless devices installed in this system are intended to be used indoors. In some areas, use of 
these devices outdoors is prohibited.
Operation of this device is subject to the following two conditions: (1) This device may not cause 
harmful interference, and (2) this device must accept any interference received, including 
interference that may cause undesired operation of the device.
Unintentional emitter per FCC Part 15
This device has been tested and found to comply with the limits for a Class B digital device, 
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection 
against harmful interference in a residential installation. This equipment generates, uses, and can 
radiate radio frequency energy and, if not installed and used in accordance with the instructions, 
may cause harmful interference to radio or television reception. However, there is no guarantee 
that interference will not occur in a particular installation. If this equipment does cause 
interference to radio and television reception, which can be determined by turning the equipment 
off and on, the user is encouraged to try to correct the interference by one or more of the following 
measures:
■Reorient or relocate the receiving antenna■Increase the separation between the equipment and receiver■Connect the equipment into an outlet on a circuit different from that to which the receiver is 
connected
■Consult the dealer or an experienced radio/TV technician for help.
Compliance Accessories: The accessories associated with this equipment are: shielded video cable 
when an external monitor is connected. These accessories are required to be used in order to 
ensure compliance with FCC rules.
WarningWireless devices are not user serviceable. Do not modify 
them in any way. Modification to a wireless device will void 
the authorization to use it. Contact Gateway for service.