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Ford Escape 2017 Owners Manual

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Page 221

GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair...

Page 222

2. If your inquiry or concern remains
unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.
3. If you require assistance or clarification
on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.
In order to help us serve you better, please
have the following information available
when contacting a Customer Relationship
Center:
• Vehicle Identification Number.
• Your telephone number (home and
business).
• The name of the authorized dealer and...

Page 223

You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO...

Page 224

UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively...

Page 225

For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone:...

Page 226

Obtaining a French Owner
’s
Manual
French Owner ’s Manual can be obtained
from your authorized dealer or by
contacting Helm, Incorporated using the
contact information listed previously in this
section.
REPORTING SAFETY DEFECTS
(U.S. ONLY) If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company.
If NHTSA receives similar...

Page 227

Transport Canada Contact Information
www.tc.gc.ca/eng/motorvehiclesafety/safevehicles-defectinvestigations-
index-76.htm (English)
Website
www.tc.gc.ca/fra/securiteautomobile/VehiculesSecuritaires-Enquetes-
index-76.htm (French)
Website
1–800–333–0510
Phone Ford of Canada Contact Information
www.ford.ca
Website
1–800–565-3673
Phone
224
Escape/Kuga (TM2), enUSA, First Printing Customer Assistance 

Page 228

FUSE SPECIFICATION CHART
Pre-Fuse Box
The pre-fuse box is in the engine
compartment attached to the positive
battery post. This box contains several high
current fuses. If you need to replace one
of these high current fuses, see an
authorized dealer.
Power Distribution Box
WARNINGS
Always disconnect the battery before
servicing high current fuses. WARNINGS
To reduce risk of electrical shock,
always replace the cover to the
power distribution box before
reconnecting the battery or refilling fluid...

Page 229

Protected components
Fuse amp rating
Fuse or relay number
Anti-lock brake system and electronic
stability program pump.
50A**
F7
Electronic stability program valve.
30A**
F8
Cooling fan (600W)
40A**
F9
Cooling fan (390W and 750W).
50A**
Heater blower motor.
40A**
F10
Body control module power feed.
30A**
F11
Voltage quality module.
Powertrain control module relay.
30A**
F12
Starter relay.
30A**
F13
Cooling fan (600W and 750W).
25A**
F14
Front cigar lighter or power outlet.
20A**
F15
Not used.
—
F16...

Page 230

Protected components
Fuse amp rating
Fuse or relay number
Blind spot information system and rear
view camera (stop/start equipped
vehicles).
Not used.
—
F29
Partially heated windshield.
10A*
F30
Powertrain control relay coil.
5A*
F31
Vehicle power (2.0L and 2.5L engine).
15A*
F32
Vehicle power (1.5L engine).
10A*
Vehicle power 2 (2.0L and 2.5L engine).
10A*
F33
Vehicle power 2 (1.5L engine).
15A*
Vehicle power 3.
10A*
F34
Vehicle power 4 (2.0L and 2.5L engine).
15A*
F35
Vehicle power 4 (1.5L engine)....
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