Epson V600 Manual

							Home > Solving  Problems
Scanning Problems
You Cannot Scan  Using the  Thumbnail Preview
You Have  Trouble Adjusting  the  Scan  Area  in  the  Thumbnail Preview
Negative  Film Preview  Images  Look Strange
You Cannot Scan  Multiple  Images  at One  Time
You Cannot Scan  in  Full Auto  Mode
Scanning  Takes  a  Longer  Time
You Cannot Scan  Film or  Slides
You  Cannot Scan Using the Thumbnail Preview
If you  are  using Full Auto  Mode or  Office Mode,  the  thumbnail  preview  is not  available. Change the  scan mode to
Home  Mode or  Professional  Mode.  See Changing  the  Scan  Mode  for instructions.
If you  are  scanning  images with  a  very  dark  or  bright background,  use normal  preview  and create  marquees on  the
area  you  want  to  scan.  See Previewing  and Adjusting  the  Scan  Area  for instructions.
If you  are  scanning  a  film strip  including both panoramic and regular size  images, the  panoramic images are  not
previewed.  For  the  panoramic images, use normal  preview  and create  marquees on  the  area  you  want  to  scan.  See
Previewing  and Adjusting  the  Scan  Area  for instructions.
If you  are  scanning  a  large  size  document,  use normal  preview  and create  marquees on  the  area  you  want  to  scan.
See  Previewing  and Adjusting  the  Scan  Area  for instructions.
Make  sure the  Document  Type  setting  (Home Mode)  or  Document  Type  and Film Type settings (Professional Mode)
are  correct. See Scanning  in  Home  Mode  or  Scanning  in  Professional  Mode for instructions.
Click  Configuration , select  the  Preview  tab, and adjust  the  thumbnail  cropping  area  using the  Thumbnail  Cropping
Area  slider.
If you  are  scanning  in  Home  Mode and Illustration,  Magazine, Newspaper or  Text/Line  Art  is selected  as  Document
Type, thumbnail  preview  is not  available.
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You  Have  Trouble Adjusting the Scan Area in the Thumbnail Preview
Create  a  marquee  or  adjust  the  existing  marquee  to  select  the  area  you  want  to  scan.  See Creating  a  Marquee  on  a
Preview  Image  for instructions.
Click  Configuration , select  the  Preview  tab, and adjust  the  thumbnail  cropping  area  using the  Thumbnail  Cropping
Area  slider.
Use  the  normal  preview  and create  marquees on  the  area  you  want  to  scan.  See Adjusting  the  Color  and Other  Image
Settings  for instructions.
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Negative Film Preview Images Look Strange
Make  sure the  Document  Type  setting  (Home Mode)  or  Film Type  settings (Professional Mode)  are  set  correctly for
your film.  See Scanning  in  Home  Mode  or  Scanning  in  Professional  Mode for instructions.
If you  are  in  normal  preview, the  dark  area  around  the  film and the  frame  of the  film holder is perceived  as  white.
This  alters  the  exposure and causes images to  appear darker.  Create  marquees on  the  image area  you  want  to  scan,
then click Zoom  to  preview  the  area. See Previewing  and Adjusting  the  Scan  Area  for instructions.
Use  thumbnail  preview  instead  of normal  preview. See Previewing  and Adjusting  the  Scan  Area  for instructions. 
						

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You  Cannot Scan Multiple  Images at One Time
Position  photos at least 20 mm  (0.8 inch)  apart  from each other on  the  document table.
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You  Cannot Scan in Full Auto  Mode
If you  are  scanning  images with  a  very  dark  or  bright background,  switch to  Office Mode,  Home  Mode,  or  Professional
Mode.  To  change  the  scan mode, see  Changing  the  Scan  Mode . Then,  use normal  preview  and create  marquees on
the  area  you  want  to  scan.  See Previewing  and Adjusting  the  Scan  Area  for instructions.
If you  are  scanning  a  large  size  document,  such  as  A4, switch to  Office Mode,  Home  Mode,  or  Professional  Mode.  To
change  the  scan mode, see  Changing  the  Scan  Mode . Then,  use normal  preview  and create  marquees on  the  area  you
want  to  scan.  See Previewing  and Adjusting  the  Scan  Area  for instructions.
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Scanning Takes a Longer Time
Try  scanning  your original  at a  lower  resolution setting  to  speed up scanning.  See Selecting the  Scan  Resolution  for
instructions.
Computers with  USB  2.0  (high  speed)  ports can scan faster than those with  USB  1.1  ports.  If you  are  using a  USB
2.0  port with  your scanner, make sure it meets the  system requirements. See System Requirements  for details.
If you  scan using DIGITAL  ICE Technology  or  Show  Texture function,  scanning  takes  a  longer time.
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You  Cannot Scan Film or Slides
Make  sure the  document mat is removed  from the  scanner  cover.  See Removing the  Document  Mat  for instructions.
Make  sure your film or  slides  are  placed  in  the  film holder correctly and the  film holder is properly positioned on  the
document table. See Placing  Film or  Slides  for instructions.
Make  sure the  Document  Type  setting  (Home Mode)  or  Film Type  settings (Professional Mode)  are  set  correctly for
your film/slide  type. See Scanning  in  Home  Mode  or  Scanning  in  Professional  Mode for instructions.
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							Home > Solving  Problems
Scan Quality Problems
The  Edges of Your Original Are  Not  Scanned
You See Only a  Few Dots in  Your Scanned Image
A Line or  Line of Dots Always Appears in  Your Scanned Images
Straight  Lines in  Your Image  Come Out  Crooked
Your Image  Is  Distorted
Colors  Are  Patchy  or  Distorted  at the  Edges of Your Image
Your Scanned Image  Is  Too  Dark
An  Image  on  the  Back of Your Original Appears in  Your Scanned Image
Ripple Patterns Appear in  Your Scanned Image
Characters  Are  Not  Recognized Well  When Converted into  Editable  Text (OCR)
Scanned Colors  Differ From the  Original Colors
Striped  Rings  Appear in  Your Scanned Image  of Film or  Slides Images
Images  are  Rotated  Incorrectly
Texture of document is not  scanned  in  the  scanned  image
The Edges of Your  Original Are Not Scanned
If you  are  scanning  in  Full Auto  Mode,  or  using thumbnail  preview  in  Home  Mode or  Professional  Mode,  move the
document or  photo about 6  mm  (0.2 inch)  away  from the  horizontal and vertical edges of the  document table to  avoid
cropping.
If you  are  scanning  using normal  preview  in  Office Mode,  Home  Mode,  or  Professional  Mode,  move the  document or
photo about 3  mm  (0.12  inch)  away  from the  horizontal and vertical edges of the  document table to  avoid cropping.
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You  See Only a Few Dots  in Your  Scanned  Image
Make  sure the  document or  photo is placed  on  the  document table with  the  side  to  be  scanned  facing  down.  See
Placing  Documents  or  Photos  for details.
When scanning  with  the  Black&White  setting  in  Office Mode or  Home  Mode,  or  the  Black  & White  setting  in
Professional  Mode,  change  the  Threshold  setting. See Adjusting  the  Color  and Other  Image  Settings  for instructions.
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A Line or Line of Dots  Always  Appears in Your  Scanned  Images 
						

							The  document table or  transparency unit  window may need  cleaning.  Clean  the  document table. See Cleaning  the  Scanner.
If you  still  have  the  problem, the  document table or  transparency unit  window may be  scratched. Contact  Epson  Support for
assistance.  See Epson  Technical Support .
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Straight Lines  in Your  Image  Come  Out Crooked
Make  sure the  document lies perfectly straight on  the  document table.
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Your  Image  Is Distorted
Make  sure the  document or  photo lies flat  on  the  document table. Also make sure your document or  photo is not
wrinkled  or  warped.
Make  sure you  do  not  move the  document or  photo,  or  your scanner  while scanning.
Make  sure the  scanner  is placed  on  a  flat, stable  surface.
Select Unsharp Mask check box  in  Office Mode or  Professional  Mode window.  See Adjusting  the  Color  and Other
Image  Settings  for instructions.
Adjust the  Auto  Exposure  setting  in  Professional  Mode window.  See Adjusting  the  Color  and Other  Image  Settings  for
instructions.
Click  Configuration , select  the  Color  tab, and select  Color  Control  and Continuous  auto  exposure . See Epson
Scan  Help  for details.
Click  Configuration , select  the  Color  tab, and click Recommended Value  to  return  the  Auto  Exposure  setting  to  the
default.  See Epson  Scan  Help  for details.
Increase  the  resolution setting. See Selecting the  Scan  Resolution  for instructions.
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Colors Are Patchy or Distorted at the Edges of Your  Image
If your document is very  thick  or  curled at the  edges,  cover  the  edges with  paper to  block  external  light as  you  scan.
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							Your  Scanned  Image  Is Too Dark
If your original  is too  dark,  try  using the  Backlight  Correction feature in  Home  Mode or  Professional  Mode.  See
Fixing Backlit  Photos  for instructions.
Check  the  Brightness  setting  in  Office Mode,  Home  Mode,  or  Professional  Mode.  See Epson  Scan  Help  for details.
Click  Configuration , select  the  Color  tab, and change  the  Display  Gamma  setting  to  match  your output device,
such  as  a  monitor  or  printer.  See Epson  Scan  Help  for details.
Click  Configuration , select  the  Color  tab, and select  Color  Control  and Continuous  auto  exposure . See Epson
Scan  Help  for details.
Click  Configuration , select  the  Color  tab, and click Recommended Value  to  return  the  Auto  Exposure  setting  to  the
default.  See Epson  Scan  Help  for details.
Click the  
 Histogram Adjustment icon  in  Professional  Mode to  adjust  the  brightness.
Check  the  brightness  and contrast settings of your computer monitor.
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An Image  on the Back  of Your  Original Appears in Your  Scanned  Image
If your original  is printed on  thin  paper,  images on  the  back  may be  visible to  the  scanner  and appear in  your scanned  image.
Try  scanning  the  original  with  a  piece  of black  paper placed  on  the  back  of it.
Also check the  scanning  software  settings such  as  image type  and image adjustment.
Try  using Text Enhancement  function.
See Scanning  in  Home  Mode  or  Scanning  in  Office Mode  for instructions.
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Ripple Patterns Appear  in Your  Scanned  Image
A ripple  or  cross-hatch pattern (called  moiré)  may appear in  a  scanned  image of a  printed document.  It  is caused by
interference  from the  differing pitches in  the  scanner’s  screen and the  halftone screen in  your original.
Original image Descreening applied
Select the  Descreening check box  in  Office Mode,  Home  Mode,  or  Professional  Mode.  In Professional  Mode,  select  an
appropriate  Screen  Ruling  for the  Descreening and deselect  the  Unsharp Mask  setting. See Adjusting  the  Color  and
Other  Image  Settings  for instructions. 
						

							Select a  lower  resolution setting. See Selecting the  Scan  Resolution for instructions.
Note:
You cannot remove ripple  patterns when you  are  scanning  film or  monochrome images, or  scanning  using a
resolution higher than 600  dpi.
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Characters  Are Not Recognized Well When Converted  into  Editable Text
(OCR)
Make  sure the  document lies perfectly straight on  the  document table.
In Office Mode or  Home  Mode,  select  the  Text Enhancement  check box.
Adjust the  Threshold  setting.
Office Mode  or  Home  Mode : Select Black&White  as  the  Image  Type  setting. Then try  adjusting  the
Threshold  setting. See Converting Scanned Documents  Into Editable  Text  for instructions.
Professional  Mode : Click the  +  (Windows) or  
 (Mac  OS X)  button next  to  Image  Type  and make the
appropriate Image  Option  setting. Then try  adjusting  the  Threshold  setting. See Converting Scanned Documents
Into Editable  Text  for instructions.
Check  your OCR software  manual  to  see  if  there  are  any  settings you  can adjust  in  your OCR software.
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Scanned  Colors Differ From the Original Colors
Make  sure the  Image  Type  setting  is correct. See Scanning  in  Office Mode , Scanning  in  Home  Mode , or  Scanning  in
Professional  Mode  for instructions.
Click  Configuration , select  the  Color  tab, and change  the  Display  Gamma  setting  to  match  your output device,
such  as  a  monitor  or  printer,  in  the  Color  menu. See Epson  Scan  Help  for details.
Adjust the  Auto  Exposure  setting  in  Professional  Mode.  Also try  selecting  a  different  Tone  Correction  setting. See
Adjusting  the  Color  and Other  Image  Settings  for instructions.
Click  Configuration , select  the  Color  tab, and select  Color  Control  and Continuous  auto  exposure  in  the  Color
menu. See Epson  Scan  Help  for details.
Click  Configuration , select  the  Color  tab, and click Recommended Value  to  return  the  Auto  Exposure  setting  to  the
default.  See Epson  Scan  Help  for details.
Click  Configuration , select  the  Preview  tab, and turn on  the  Quality  Preview  setting  in  the  Preview  menu. See
Epson  Scan  Help  for details.
Make  sure to  enable  the  Embed  ICC Profile  setting. In the  File  Save Settings  window,  select  JPEG  or  TIFF as  the
Type  setting. Click Options , then select  the  Embed  ICC Profile  check box. To  access the  File  Save Settings  window,
see   Selecting File  Save Settings .
Check  the  color  matching and color  management  capabilities of your computer,  display  adapter,  and software. Some
computers can change  the  palette of colors on  your screen. See your software  and hardware  manuals  for details.
Use  the  color  management  system for your computer:  ICM for Windows,  or  ColorSync  for Mac OS X.  Add  a  color
profile that  matches  your monitor  to  improve on -screen color  matching.  Exact  color  matching is very  difficult. Check
your software  and monitor  documentation for information on  color  matching and calibration.
Note:
In the  Home  Mode,  when Illustration,  Magazine, Newspaper,  Text/Line  Art  is selected  for the
document type, Epson  sRGB is embedded even  if  other ICM/ColorSync setting  is selected.
In the  Office Mode,  Epson  sRGB is embedded even  if  other ICM/ColorSync setting  is selected.
In the  Professional  Mode,  when Document  is selected  for the  Auto  Exposure  type, Epson  sRGB is
embedded even  if  other ICM/ColorSync setting  is selected.
Printed colors can never  exactly match  the  colors on  your monitor  because printers and monitors  use different  color
systems: monitors  use RGB (red, green,  and blue) and printers typically  use CMYK  (cyan, magenta, yellow,  and black). 
						

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Striped  Rings  Appear  in Your  Scanned  Image  of Film or Slides Images
A ring-shaped pattern of stripes (called  a  Newton ring)  sometimes appears on  scanned  images of transparent materials.  This
may occur  if  the  film is curled.
Place the  film or  slides  with  the  base  side  facing  up and preview  using thumbnail  preview. Then flip  the  previewed  image by
clicking  the  
 mirroring icon  in  the  Preview  window.  See Adjusting  the  Color  and Other  Image  Settings for instructions.
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Images are Rotated Incorrectly
Make  sure the  documents or  photos are  placed  on  the  document table correctly.  See Placing  Documents  or  Photos  for
instructions.
Make  sure the  film or  slides  are  placed  in  the  film holder correctly and the  film holder is properly positioned on  the
document table. See Placing  Film or  Slides  for instructions.
If you  are  scanning  using thumbnail  previews  in  Home  Mode or  Professional  Mode,  select  the  image and click the  
 rotation  icon  to  rotate  it.  See Previewing  and Adjusting  the  Scan  Area  for instructions.
Try  disabling  or  enabling the  Auto  Photo Orientation  setting.
Full  Auto  Mode : Click Customize , and select  or  deselect  Auto  Photo Orientation .
Home  Mode  or  Professional  Mode : Click Configuration , select  the  Preview tab, and select  or  deselect  Auto
Photo Orientation .
Note:
The  Auto  Photo  Orientation  feature will  not  work  when you  scan newspaper  or  magazine  pages,
documents, illustrations, or  line art. The  feature will  also  not  work  when you  scan images that  are
5.1  cm (2 inches)  or  smaller on  any  side.
The  Auto  Photo  Orientation  feature may not  work  correctly if  the  faces in  your image are  very
small  or  not  looking  straight ahead,  or  if  the  faces are  of infants. The  feature may also  not  work
correctly if  you  scan an  indoor image that  contains no  faces, an  outdoor image in  which the  sky  is
not  at the  top, or  any  image containing bright spots or  objects  in  locations  other than the  top  of
your image.
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Texture of document is not scanned  in the scanned  image
Select the  Show Texture  check box  on  the  Other  menu  in  the  Configuration dialog  box.
Note:
Show  Texture increases scanning  time.
If you  select  the  Show  Texture check box  after previewing,  do  preview  again  to  confirm the  effect  of
the  Show  Texture function.
Show  Texture is not  available  in  Full Auto  mode.
Show  Texture is not  available  when scanning  films.
DIGITAL  ICE Technology  is not  available  when the  Show  Texture check box  is selected  and reflective
document is selected  as  Document  Type.
The  Show  Texture check box  is cleared  when you  restart the  Epson  Scan.
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							Home > Solving  Problems
Uninstalling Your Scanning Software
For  Windows
For  Mac OS X
You may need  to  uninstall  and then reinstall your scanner  software  to  solve certain  problems  or  if  you  upgrade  your operating
system.
For Windows
Note:
For  Windows 8, 7, and Vista,  you  need  an  administrator  account  and password  if  you  log  on  as  a
standard  user.
For  Windows XP, you  must  log  in  as  an  administrator.
Turn  off  the  scanner.
Disconnect the  scanner’s  interface cable  from your computer.
Do one  of the  following:
Windows  8 : Navigate  to  the  Apps  screen and select  Control  Panel .
Windows  7/Vista : Click the  start  button and select  Control  Panel .
Windows  XP : Click Start  and select  Control  Panel .
Do one  of the  following:
Windows  8/7/Vista: Click Uninstall a program  from the  Programs category.
Windows  XP : Double -click the  Add or Remove  Programs  icon.
Select the  software  you  want  to  uninstall  such  as  Epson  Scan,  your scanner’s  Manual,  or  another application  from the  list
displayed.
Do one  of the  following:
Windows  8/7: Click Uninstall  or  Uninstall/Change .
Windows  Vista : Click Uninstall/Change , and then click Continue  in  the  User Account Control  window.
Windows  XP : Click Change/Remove .
Follow the  on -screen instructions.
In some cases,  a  message  may appear to  prompt  you  to  restart your computer.  If so, make sure I  want  to  restart  my
computer now is selected  and click Finish .
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For Mac OS X 
						

							In most cases,  you  do  not  need  to  uninstall  your product  software  before reinstalling  it.  However, you  can download the
Uninstaller utility  from the  Epson  support  website  to  uninstall  your product  software  as  described  here.
Note:To  uninstall  applications  you  must  log  in  as  an  administrator.  You cannot uninstall  programs  if  you  log
on  as  a  Limited account  user.
If you  find that  reinstalling  your product  software  does  not  solve a  problem, contact Epson .
To  download the  Uninstaller utility, visit the  Epson  download site (U.S.  downloads or  Canadian downloads ).
Follow the  instructions  on  the  screen to  install the  Uninstaller.
Quit all  applications  currently running on  your Mac.
Double -click the  Uninstaller  icon.
Select the  checkbox for each software  program you  want  to  uninstall.
Click Uninstall .
Follow the  on -screen instructions  to  uninstall  the  software.
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							Home > Solving  Problems
Epson Technical Support
Before Contacting Epson
Help  for Users in  North  America
Help  for Users in  Latin America
Other  Software Technical Support
Before  Contacting Epson
If your Epson  product  is not  operating properly and you  cannot solve the  problem  using the  troubleshooting  information in  your
product  documentation, contact Epson  support  services  for assistance.
Epson  support  will  be  able to  help  you  much more  quickly  if  you  give them the  following information:
Product  serial number
(The serial number label is usually  on  the  back  of the  product.)
Product  model
Product  software  version
(Click   About , Version Info , or  similar  button in  the  product  software.)
Brand and model of your computer
Your computer operating system name  and version
Names  and versions of the  software  applications  you  normally use with  your product
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Help for Users in North  America
Epson  provides the  technical  support  services  listed below.
Internet  Support
Visit  Epson’s  support  website  at http://epson.com/support  (US)  or  http://epson.ca/support (Canada) and select  your product
for solutions to  common  problems.  You can download drivers and documentation, get  FAQs and troubleshooting  advice, or  e-
mail  Epson  with  your questions.
Speak  to  a Support Representative
Dial: (562)  276 -4382  (U.S.),  or  (905)  709 -3839  (Canada),  6 am to  8 pm, Pacific  Time,  Monday through Friday, and 7  am to
4  pm, Pacific  Time,  Saturday.  Days and hours  of support  are  subject  to  change  without notice. Toll or  long  distance charges
may apply.
Before you  call Epson  for support, please  have  the  following information ready:
Product  name
Product  serial number
Proof of purchase (such as  a  store  receipt) and date  of purchase
Computer configuration
Description  of the  problem
Note: