Epson Stylus Photo RX690 User Manual

							Replacing Ink Cartridges31
English
9. Close the scanner unit.
10. Press OK.
The ink delivery system starts charging.
c
Caution:
❏Do not turn off the printer during ink 
charging as this will waste ink.
❏Do not press L[CD Print] until ink 
charging is complete.
Note:
If a message on the LCD screen still tells you 
that a cartridge should be replaced, the ink 
cartridges may not be installed properly. Press 
OK again, and press down the ink cartridge until 
it clicks into place.
 
						

							32Maintenance
Maintenance
Checking the Ink 
Cartridge Status
You can check which cartridge is low.
1. Press F[Setup].
2. Select Ink Levels, then press OK.
You see a graphic showing the ink 
cartridge status:
When your ink starts getting low,   is 
displayed.
3. Press yBack to return to the previous 
screen.
Note:
Epson cannot guarantee the quality or reliability 
of non-genuine ink. If non-genuine ink cartridges 
are installed, the ink cartridge status may not be 
displayed.
Checking and Cleaning 
the Print Head
If your printouts are unexpectedly light, 
colors are missing, or you see light or dark 
lines across the page, you may need to clean 
the print head.
Tip:
To maintain print quality, we recommend 
printing a few pages on a regular basis.
Checking the print head
You can print a nozzle check pattern to see if 
any print head nozzles are clogged, or to 
check the results after cleaning the print 
head.
1. Load A4-size plain paper into the rear 
feeder (&page 7).
2. Press F[Setup]. (If you have just 
finished cleaning the print head, you can 
start the nozzle check by pressing 
xStart.)
3. Select Maintenance, then press OK.
4. Select Nozzle Check, then press OK.
5. Press xStart.
6. Examine the nozzle check pattern you 
printed.
■If your printout looks like the one 
shown below, the print head does not 
need to be cleaned yet. Press OK to 
return to the main menu.
■If your printout has gaps like the one 
shown below, clean the print head as 
described in the next section.
Y (Yellow),
B (Black),
LC (Light Cyan),
LM (Light Magenta),
M (Magenta),
C (Cyan),
 
						

							Maintenance33
English
Cleaning the print head
Follow these steps to clean the print head so 
it can deliver ink properly. Before cleaning 
the print head, run a nozzle check to see if 
the print head needs cleaning (&“Checking 
the print head” on page 32). 
Note:
❏Make sure the CD/DVD guide is not ejected 
(&page 10).
❏Print head cleaning uses ink, so clean it only if 
quality declines.
❏When ink is low, you may not be able to clean 
the print head. When ink is expended, you 
cannot clean the print head. Replace the 
appropriate ink cartridge first (&“Removing 
and Installing Ink Cartridges” on page 29).
1. Press F[Setup]. (If you have just 
finished checking the print head, you can 
start cleaning by pressing xStart, and 
then go to step 5.)
2. Select Maintenance, then press OK.
3. Select Head Cleaning, then press OK.
4. Press xStart.
The printer begins cleaning the print 
head. Follow the message on the LCD 
screen.
c
Caution:
Never turn off the printer while head cleaning 
is in progress. You may damage it.
5. When cleaning finishes, a message is 
displayed on the LCD screen. Press 
xStart to print a nozzle check pattern to 
check the results (&“Checking the print 
head” on page 32).
If there are still gaps or the test patterns 
are faint, run another cleaning cycle and 
check the nozzles again.
Note:
If you do not see any improvement after 
cleaning about four times, turn off the printer 
and wait for at least six hours. This lets any 
dried ink soften. Then try cleaning the print 
head again. If quality still does not improve, 
one of the ink cartridges may be old or 
damaged and needs to be replaced 
(&“Removing and Installing Ink Cartridges” 
on page 29).
Aligning the Print Head
If your printouts contain misaligned vertical 
lines or horizontal banding, you may be 
able to solve this problem by aligning the 
print head.
1. Load A4-size plain paper into the rear 
feeder (&
page 7).
2. Press F[Setup].
3. Select Maintenance, then press OK.
4. Select Head Alignment, then press OK.
5. Press xStart. Four rows of alignment 
patterns are printed.
6. Look at pattern #1 and find the patch 
that is most evenly printed, with no 
noticeable streaks or lines.
7. Select the number for that patch, then 
press OK.
8. Enter the numbers for the other patterns 
in the same way.
9. When you finish, press OK and you see a 
message indicating alignment is 
complete.
 
						

							34Solving Problems
Solving Problems
See your online User’s Guide for help on 
using the printer with a computer.
Error Messages
Problems and Solutions
Setup problems
LCD screen and the mode light came on 
and then went out.
■The printer’s voltage may not match the 
outlet rating. Turn off the printer and 
unplug it immediately. Then, check the 
printer labels.
c
Caution
If the voltage does not match, DO NOT 
PLUG YOUR PRINTER BACK IN. Contact 
your dealer.
Error MessagesSolution
A printer error has 
occurred. Turn off 
the printer and 
turn it on again. 
Please see your 
documentation.Turn the printer off and 
then back on. Make 
sure that no paper is 
still in the printer. If the 
error message still 
appears, contact your 
dealer.
A scanner error 
has occurred. See 
your 
documentation.Turn the printer off and 
then back on. If the 
error message still 
appears, contact your 
dealer.
Waste ink pad in 
the printer is 
saturated. Contact 
your dealer to 
replace it.Contact your dealer to 
replace the ink pad.
The document is 
too complex to 
print with 
Bluetooth.See the documentation 
for the device 
transmitting the data.
Error in the data.
The document 
cannot be printed.See the documentation 
for the device 
transmitting the data. 
(Cause: The data is not 
available because of a 
malfunction in the 
device.)
Error in the data.
The document 
may not be printed 
correctly.See the documentation 
for the device 
transmitting the data. 
(Cause: A part of the 
data is corrupted or 
cannot be buffered.)
Cannot recognize 
the USB device.Make sure the storage 
disk has been inserted 
correctly.
Cannot recognize 
the memory card 
or disk.Make sure the memory 
card or storage disk 
has been inserted 
correctly. If so, check to 
see if there is a problem 
with the card or disk 
and try again.
Backup Error
Error Code
xxxxxxxxA problem occurred 
and backup was 
canceled. Make a note 
of the error code and 
contact your dealer.
An error occurred 
while formatting. 
Formatting 
canceled.Retry the procedure. If 
the error reoccurs, 
there may be a problem 
with your memory card 
or storage disk. Check 
the card or disk and try 
again. An error occurred 
while saving. 
Save canceled.
Cannot create a 
folder on the 
memory card or 
disk. Operation 
canceled. Insert a new memory 
card or storage disk 
and try again.
Error MessagesSolution
 
						

							Solving Problems35
English
The printer makes noise after you turn it 
on.
■Make sure the protective tape is not 
blocking the print head.
After releasing the print head, turn off the 
power, wait a moment, then turn it back on.
The printer makes noise after ink cartridge 
installation.
■When you install ink cartridges, the ink 
delivery system must be charged. Wait 
until charging is finished (the charging 
message disappears from the LCD 
screen), then turn off the printer. If you 
turn it off too soon, it may use extra ink 
the next time you turn it on.
■Make sure the ink cartridges are seated 
securely and no packing material remains 
in the printer. Open the cartridge cover 
and push the cartridges down until they 
click into place. Turn off the power, wait a 
moment, then turn it back on.
A screen that prompts you to restart the 
computer did not appear after finishing 
the software installation.
■The software has not been installed 
correctly. Eject and insert the software 
CD-ROM, and then install the software 
again.
The terms on the LCD screen are not 
displayed in your language.
■If the language displayed on the LCD 
screen is not the one you want, select the 
language you want from the Setup menu.
Printing and copying 
problems
LCD screen is off.
■Make sure that the printer is on.
■Turn off the printer and make sure that 
the power cord is securely plugged in.
■Make sure that your outlet works and is 
not controlled by a wall switch or timer.
The printer makes printing sounds, but 
nothing prints.
■The print head nozzles may need cleaning 
(&“Cleaning the print head” on page 33).
■Make sure the printer is on a flat, stable 
surface.The margins are incorrect. 
■Make sure your original is positioned in 
the top left corner of the document table.
■If the edges of the copy are cropped off, 
move the original away from the corner 
slightly.
■Make sure the paper size settings are 
correct for the paper you have loaded.
■Rear feeder: Make sure your paper is 
loaded short edge first, all the way to the 
right, with the left edge guide lightly 
against the paper (&“Loading Paper” on 
page 7).
■Rear feeder: Do not load paper above the 
carrow mark inside the left edge guide 
(&“Loading Paper” on page 7).
■Front paper cassette: Do not load paper 
above the carrow mark inside the paper 
guide (“Into the front paper cassette” on 
page 8).
■Select Actual instead of Auto Fit Page or 
adjust the Zoom settings.
■Change the Expansion setting to adjust 
the amount of image that extends beyond 
the paper size during borderless printing.
Blank pages are printed.
■The print head nozzles may need cleaning 
(&“Cleaning the print head” on page 33). 
Paper feed problems
Paper does not feed correctly.
■Check the Paper Feed setting, and make 
sure paper is loaded into the selected 
feeder.
■Fan the paper before loading.
■Do not load paper above the carrow 
mark (&“Loading Paper” on page 7).
■Make sure you are not using paper with 
binder holes.
Multiple pages feed.
■Load your paper one sheet at a time.
■Make sure your paper is not too thin. See 
your online Users Guide.
 
						

							36Solving Problems
The paper jams
Removing jammed paper inside the 
printer
1. Press POn to turn off the printer.
2. Lift up the scanner unit.
3. Carefully remove any paper inside, 
including any torn pieces.
4. Close the scanner unit.
Note:
If the paper remains near the rear feeder, 
gently pull it out.
Removing jammed paper from the front 
paper cassette
1. Press POn to turn off the printer.
2. Close the output tray.
3. Pull out the front paper cassette and 
carefully remove any paper inside the 
printer, including any torn pieces. 
(&“Into the front paper cassette” on 
page 8)
4. Insert the paper cassette.
Removing jammed paper from the rear of 
the printer
1. Press POn to turn off the printer.
2. Remove the upper rear cover by 
squeezing the hooks on the sides.3. Open the lower rear cover.
4. Carefully remove any paper inside 
including any torn pieces.
5. Close the lower rear cover.
6. Reattach the upper rear cover.
 
						

							Solving Problems37
English
Removing jammed paper from the bottom 
of the printer
1. Press POn to turn off the printer and 
unplug the power cord from the printer 
and the electrical outlet.
2. Replace the paper support and remove 
the front paper cassette.
3. Carefully stand the printer on its side.
4. Carefully remove any paper inside, 
including any torn pieces.
5. Replace the printer and insert the front 
paper cassette.
6. Plug the power cord into the printer and 
the electrical outlet.
Removing jammed paper from the Auto 
Duplexer
For details on removing jammed paper from 
the Auto Duplexer, see you online User’s 
Guide.CD/DVD jam
The CD/DVD tray is not ejected
■Press xStart. If the CD/DVD tray is not 
ejected, carefully pull the CD/DVD tray 
out of the CD/DVD guide.
A CD/DVD slips off the tray into the 
CD/DVD guide
■Lift up the CD/DVD guide cover. 
Carefully remove the disk, and then close 
the CD/DVD guide cover.
Print quality problems
You see banding (light lines) in your 
printouts or copies.
■Clean the print head (&“Cleaning the 
print head” on page 33).
■Make sure you select the correct paper 
type (&“Selecting Paper” on page 6).
■Make sure the printable side (the whiter 
or glossier side) of the paper is facing in 
the right direction (&“Loading Paper” on 
page 7).
■Use up ink cartridges within six months 
after installing them.
■The ink cartridges may need replacing 
(&“Removing and Installing Ink 
Cartridges” on page 29).
■Align the print head (&“Aligning the 
Print Head” on page 33). 
■Clean the document table. See your online 
Users Guide.
■If a moiré (cross-hatch) pattern appears 
on your copy, change the Zoom setting or 
shift the position of your original.
 
						

							38Solving Problems
Your printout is blurry or smeared. 
■Make sure the document is placed flat 
against the document table. If only part of 
the image is blurred, your original may be 
wrinkled or warped.
■Make sure the printer is not tilted or 
placed on an uneven surface.
■Make sure your paper is not damp or 
curled.
■Make sure the printable side (the whiter 
or glossier side) of the paper is facing in 
the right direction.
■Make sure you select the correct paper 
type (&“Selecting Paper” on page 6).
■Use a support sheet with special paper or 
try loading your paper one sheet at a time.
■Load your paper one sheet at a time. 
Remove sheets from the output tray so 
not too many collect at a time.
■Clean the print head (&“Cleaning the 
print head” on page 33).
■Align the print head (&“Aligning the 
Print Head” on page 33).
■To clean the inside of the printer, make a 
copy without placing a document on the 
document table.
■Use only paper recommended by Epson 
and genuine Epson ink cartridges.
■Clean the document table. See your online 
Users Guide.
Your printout is faint or has gaps. 
■Clean the print head (&“Cleaning the 
print head” on page 33).
■If you notice jagged vertical lines, you 
may need to align the print head 
(&“Aligning the Print Head” on page 33).
■The ink cartridges may be old or low on 
ink. Replace an ink cartridge 
(&“Removing and Installing Ink 
Cartridges” on page 29). 
■Make sure you select the correct paper 
type (&“Selecting Paper” on page 6).
■Make sure your paper is not damaged, 
old or dirty.
■Make sure the printable side (the whiter 
or glossier side) of the paper is facing in 
the right direction.
■When you select Standard or Best as the 
Quality setting, select Off as the 
Bidirectional setting. Bidirectional 
printing decreases print quality.
Your printout is grainy. 
■Make sure you select Best as the Quality 
setting. 
■If you are printing or copying a photo, 
make sure you are not enlarging it too 
much. Try printing it smaller.
■Align the print head (&“Aligning the 
Print Head” on page 33).
You see incorrect or missing colors. 
■Clean the print head (&“Cleaning the 
print head” on page 33).
■The ink cartridges may be old or low on 
ink. Replace an ink cartridge 
(&“Removing and Installing Ink 
Cartridges” on page 29).
■Make sure you loaded the right paper and 
selected the correct setting for it on the 
LCD screen.
■Make sure you are not using a special 
effect that alters image colors, like Sepia.
■If your paper runs out during printing, 
load paper as soon as possible. If the 
printer is left without paper for a long 
period of time during printing, the colors 
of your next copy or print job may be 
incorrect.
Your printout is too dark. 
■If you are copying, press xMenu and 
adjust the Density.
The image size or position is incorrect. 
■Make sure you loaded the right paper and 
selected the correct setting for it on the 
LCD screen.
■Make sure the original is placed correctly 
on the document table (&“Placing 
Originals on the Document Table” on 
page 12).
■Clean the document table. See your online 
Users Guide.
 
						

							Solving Problems39
English
Movie printing problems
The same thumbnail images are printed on 
one sheet.
■When you select Print N Frames as the 
movie printing method, if you set a short 
range for the movie, the same thumbnail 
images are printed on one sheet. Set a 
longer range for the movie and try again.
The printer does not play the movie.
■If you see a ? when you select the movie 
you want to play, the video codec for the 
movie data is not supported. Make sure 
that your movie data meets the 
requirements. See your online Users 
Guide.
■The recording time for your movie may 
be too long.
The printer cannot recognize your movie 
data.
■If the file format of the movie does not 
meet the requirements, your printer 
cannot recognize the data on your 
memory card. Make sure that your movie 
data meets the requirements. See your 
online Users Guide.
Scan quality problems
Only part of the photo is scanned. 
■The printer has non-readable areas at the 
edges. Move the photo away from the 
edges slightly.
The file size is too big.
■Try changing the quality settings. 
For more solutions
If you cannot solve the problem using 
troubleshooting, contact customer support 
services for assistance. You can find 
customer support information for your area 
in your online Users Guide or warranty 
card. If it is not listed there, contact the 
dealer where you purchased your printer.
 
						

							40Summary of Panel Settings
Summary of Panel Settings
Copy Mode
* These items are only displayed when the optional Auto Duplexer is attached.
MenuSetting ItemDescription
copies1 to 99-
Color/B&WColor, B & W-
DocumentText, Graphics, Photo-
LayoutWith BorderCopies your original with a standard 3-mm margin.
Double Side 1-up *Copies two originals on both sides of one sheet.
BorderlessCopies your photo all the way to the edges of the paper.
Note:
Your image is slightly enlarged and cropped to fill the sheet 
of paper. Print quality may decline in the top and bottom 
areas of the printout, or the area may be smeared when 
printing.
CD/DVD CopyCopies your photo onto a CD or DVD label. The image is 
automatically cropped and resized to fit on the CD/DVD 
label.
2-up CopyReduces the size of two originals and copies them onto 
one side of paper.
Book/2-upReduces the size of two pages of a book and copies them 
onto one side of paper.
Repeat CopyCopies a photo at actual size as many time as it will fit onto 
one side of paper.
Repeat Copy-4Copies a photo four times onto one side of paper.
Book/Double Side *Copies two pages of a book on both sides of one sheet.
Double Side 2-up *Reduces the size of four originals and copies them on both 
sides of one sheet.