Epson Stylus NX415 User Manual

Cleaning the Print Head31
Cleaning the Print Head
If print quality has declined and the nozzle check pattern indicates clogged 
nozzles, you can clean the print head. Print head cleaning uses ink, so clean it only 
if necessary.
Note: 
You cannot clean the print head if an ink cartridge is expended, and may not be able to 
clean it when a cartridge is low. You must replace the cartridge first (see page 33).
1. Load letter- or A4-size paper in the sheet feeder 
(see page 5).
2. Press Setup.
3. Press lorr...

32Maintaining Your Printer
Checking Ink Levels
You can check ink levels any time using the LCD display screen.
Note: 
You cannot print or copy when an ink cartridge is expended even if the other cartridges 
are not expended. Replace any expended cartridges before printing or copying.
1. Press Setup.
2. Press lorr to select Ink Levels, then press OK.
A cartridge marked with   is getting low on ink. 
See page 33 to replace the cartridge.
3. Press Back as necessary to return to the main 
screen.
A window...

Replacing Ink Cartridges33
Note: 
We recommend that you use genuine Epson cartridges and do not refill them. The use 
of other products may affect your print quality and could result in printer damage.
Yields vary considerably based on images printed, print settings, paper type, frequency 
of use, and temperature. For print quality, a small amount of ink remains in the cartridge 
after the “replace cartridge” indicator comes on. Your printer ships with full cartridges 
and part of the ink from the first...

34Maintaining Your Printer
3. Open the scanner, and open the cartridge cover.
4. Squeeze the tab on the cartridge and lift it up. Dispose of it 
carefully. Do not take the used cartridge apart or try to refill 
it.
Warning: 
If ink gets on your hands, wash them thoroughly with soap and 
water. If ink gets into your eyes, flush them immediately with 
water. Keep ink cartridges out of the reach of children.
5. Before you open the new cartridge package, shake it gently 
four or five times. Then remove the...

Replacing Ink Cartridges35
7. Insert the new ink cartridge into the holder and push it down until it clicks 
into place.
8. Once you replace all the cartridges that need replacing, close the cartridge 
cover and push it down until it clicks into place.
9. Close the scanner.
10. Press OK to begin charging the ink. This takes 
about 2 minutes. When you see a completion 
message on the display screen, ink charging is 
finished.
Caution: 
Never turn off your Epson printer while ink is 
charging or you’ll...

36Solving Problems
Solving Problems
If you have a problem with your Epson printer, check the messages on the LCD 
display screen to diagnose the cause.
You can also check “Problems and Solutions” on page 38 for basic troubleshooting 
suggestions, or see the on-screen Epson Information Center for more detailed help.
Checking for Software Updates
Periodically, it’s a good idea to check Epson’s support website for free updates to 
your NX410 Series software. Open your on-screen Epson Information Center and...

Error Indicators37
Error Indicators
Follow the instructions on the display screen to solve most common problems. 
If you see one of the error messages below, follow the steps here to proceed.
LCD display screen messageProblem and solution
Press the OK button to replace 
the cartridges.
Replace the expended ink cartridges (see 
page 33).
If you just replaced a cartridge and the message 
still appears, the cartridge is not installed 
correctly. Press the OK button to move the 
cartridges to the replacement...

38Solving Problems
Problems and Solutions
Check the solutions below if you’re having trouble using your Epson printer.
Printing and Copying Problems
■Make sure your original is positioned in the front right corner of the scanner 
glass. If the edges are cropped, move your original away from the edges 
slightly.
■Make sure your paper is loaded short edge first and is positioned against the 
right side with the edge guide against its left side. Don’t load paper above the 
arrow mark inside the edge guide....

Problems and Solutions39
■Do not load paper with holes punched in it.
■If paper is jammed, follow these steps:
1. Gently pull out jammed paper from the output tray or sheet feeder.
2. If paper is stuck inside, turn off your Epson printer.
3. Open the scanner, remove the jammed paper and torn pieces, close the 
scanner, and turn the printer back on.
Print Quality Problems
If you have any problems with the copy or print quality, try these solutions:
■Make sure the document is placed flat against the...

40Solving Problems
Where to Get Help
Internet Support
Visit Epson’s support website at epson.com/support and select your product for 
solutions to common problems. You can download drivers and documentation, 
get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
■Product name (Epson Stylus NX410 Series)
■Product serial number (located on the label in back)
■Proof of...