Epson Projector PowerLite 99WH User Manual

Solving Problems
Check the solutions in these sections if you have any problems using the projector.
Projection Problem Tips
Projector Light Status
Using the Projector Help Displays
Solving Image or Sound Problems
Solving Projector or Remote Control Operation Problems
Solving Network Problems
Where to Get Help
Projection Problem Tips If the projector is not working properly, try turning it off and unplugging it. Then plug it back in and turn it
on.
If this does not solve the problem, check the...

Note:
Your product may look different from the illustrations in this guide, but the instructions are the
same.
1 Power light
2 Status light
3 Lamp light
4 Temp (temperature) light
Power light Status light Lamp light Temp light Status and solution
Blue BlueOff OffNormal operation
Blue Flashing blue Off OffWarming up or cooling down
Blue OffOff OffStandby or sleep mode
Flashing blue Light status Light status Flashing Projector is too hot. varies varies orange • Make sure that the vents and air
filter are...

Power light Status light Lamp light Temp light Status and solution
Off
Flashing blue Off Orange Projector has overheated and
turned off. Leave it turned off to
cool down. Once the Temp and
Status lights turn off and the power
light turns blue (after about five
minutes), try the suggestions
below:
• Make sure that the vents and airfilter are not clogged with dust or
obstructed by nearby objects.
• Clean or replace the air filter.
• If operating the projector at high altitude, turn on High Altitude
Mode.
•...

Power light Status light Lamp light Temp light Status and solution
Off
Flashing blue Off Flashing A fan or sensor has a problem.
orange Turn the projector off, unplug it, and
contact Epson for help.
Off Flashing blue Flashing Off Internal projector error. Turn the
orange projector off, unplug it, and contact
Epson for help.
Off Flashing blue Flashing Flashing Auto iris error. Turn the projector
orange orange off, unplug it, and contact Epson for help.
Off Flashing blue Orange Orange Power error. Turn the...

Related tasks
Replacing the Lamp
Cleaning the Air Filter and Vents
Replacing the Air Filter
Related topics
Copying Menu Settings Between Projectors
Using the Projector Help Displays You can display information to help you solve common problems using the projectors Help system.
1. Turn on the projector.
2. Press theHelpbutton on the projector or the remote control.
You see the Help menu.
3. Use the up and down arrow buttons to highlight the problem you want to solve.
4. Press Enterto view the solutions....

Solutions to Microphone Problems
Parent topic:
Solving Problems
Solutions When No Image Appears If no image appears, try the following solutions:
• Make sure the lens cover is open all the way or off.
• Press theA/V Mutebutton on the remote control to see if the image was temporarily turned off.
• Make sure all necessary cables are securely connected and the power is on for the projector and connected video sources.
• Press the projectors power button to wake it from standby or sleep mode. Also see if...

Related tasks
Opening the Lens Cover
Unlocking the Projectors Buttons
Solutions When Image is Incorrect Using the USB Display Function If no image appears or if the image appears incorrectly using the USB Display function, try the following
solutions:
• Press theUSBbutton on the remote control.
• Make sure the USB Display software has installed correctly. Install it manually if necessary.
• With Mac OS X, select the USB Displayicon in the Dock or from the Applicationsfolder.
• For images projected with...

• If the other solutions do not solve the problem, reset all of the settings using the
Resetmenu.
Displaying From a PC Laptop
Displaying From a Mac Laptop
Parent topic: Solving Image or Sound Problems
Related concepts
Projector Connections
Displaying From a PC Laptop If you see the No Signal message when you display from a PC laptop, you need to set up the laptop to
display on an external monitor.
1. Hold down the laptops Fnkey and press the key labelled with a monitor icon or CRT/LCD. (See
your laptop...

• Make sure the computers display resolution does not exceed the projectors resolution and frequency
limit. If necessary, select a different display resolution for your computer. (See your computer manual
for details.)
• As a test, try setting the computers display resolution to the lowest possible setting, and then gradually increase it as necessary.
Parent topic: Solving Image or Sound Problems
Related references
Input Signal Settings - Signal Menu
Supported Video Display Formats
Solutions When Only a...

• If you adjusted the projector height using the projector feet, press the keystone buttons on the
projector to adjust the image shape.
• Turn on automatic keystone adjustments using the projectors menus.
• Adjust the position of the projectors horizontal keystone slider.
• Adjust the Quick Corner setting to correct the image shape.
Parent topic: Solving Image or Sound Problems
Related references
Projector Feature Settings - Settings Menu
Related tasks
Correcting Image Shape with the Horizontal Keystone...